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Kugamon
By Kugamon
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4.5 out of 5 stars
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Kugamon Reviews & Product Details

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Kugamon Overview

Editedit
What is Kugamon?

Kugamon Orders to Payments Provides a Comprehensive Order and Billing Application for Salesforce CRM.

Kugamon Details
Discussions
Kugamon Community
Languages Supported
English
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Product Description

Kugamon Orders to Payments Provides a Comprehensive Order and Billing Application for Salesforce CRM.

Seller Details
Seller
Kugamon
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@kugamon
147 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Sahn K.
SK
Overview Provided by:
Sahn Kim
Director, Sales & Marketing

Recent Kugamon Reviews

Jon J.
JJ
Jon J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Kugamon helps us keep track of all our Quotes, Orders, Payments, and Contracts."
It's built directly into our Salesforce instance and their support is great.
Read more
Alison D.
AD
Alison D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Super User Friendly Application & Stellar Customer Support"
As a Salesforce administrator who does not know how to code, this application gives great point-and-click solutions to solving for our tuition paym...
Read more
JF
Jia F.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great product & customer service!"
Customer service has been good, our concerns were addressed and consultants went above and beyond. During our build out Kugamon went above and beyo...
Read more
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Kugamon Media

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6 Kugamon Reviews

4.5 out of 5
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6 Kugamon Reviews
4.5 out of 5
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4.5 out of 5
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Alison D.
AD
Director of CRM & Business Solutions
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kugamon?

As a Salesforce administrator who does not know how to code, this application gives great point-and-click solutions to solving for our tuition payment process. Kuldip and team walked us through a very thorough training on the back end and it was easy to understand once you got a hang of what settings impacted the end-user experience. Ease of use from an administration stand-point is very important when you have a bunch of other applications to absorb and maintain. Review collected by and hosted on G2.com.

What do you dislike about Kugamon?

The only downside of the application is that due to one of our business cases needing flexibility in payment terms/cycles, it required custom development that accommodated the need. But other than that, Kugamon really thought of everything! Review collected by and hosted on G2.com.

Recommendations to others considering Kugamon:

Working directly with Kuldip and team to build Kugamon was key for the installation, setup, training and advisory services. The supports made us feel more confident in what we are rolling out to program staff who needs it to work seamlessly for customers and themselves. Review collected by and hosted on G2.com.

What problems is Kugamon solving and how is that benefiting you?

We are solving for a very manual tuition collection process that requires in-person payments by creating a virtual environment to not only securely collect payments, but also streamlining the order and invoice process from beginning to end. We love that the integration with PayPal is as easy as 1-2-3. Because of this, we are also planning to roll out Kugamon for room and equipment rentals for one of our programs. Review collected by and hosted on G2.com.

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Jon J.
JJ
Founder and CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kugamon?

It's built directly into our Salesforce instance and their support is great. Review collected by and hosted on G2.com.

What do you dislike about Kugamon?

Wish it had reports and dashboards around our MRR and ARR. Review collected by and hosted on G2.com.

What problems is Kugamon solving and how is that benefiting you?

Automating our subscription billing and payments. Review collected by and hosted on G2.com.

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JF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Kugamon?

Customer service has been good, our concerns were addressed and consultants went above and beyond. During our build out Kugamon went above and beyond to meet our business needs, they are invested in their clients. Review collected by and hosted on G2.com.

What do you dislike about Kugamon?

There aren't many things to dislike, overall satisfied with software. We will have a system that generates receipts tracks payments and payments that are owed. Review collected by and hosted on G2.com.

Recommendations to others considering Kugamon:

Have your business processes mapped out and defined before you enter implementation. You may run into unexpected challenges along the way. Review collected by and hosted on G2.com.

What problems is Kugamon solving and how is that benefiting you?

We need a system to generate orders, invoices, and track payments. Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kugamon?

Kugamon support is super responsive and their product is really user friendly! Review collected by and hosted on G2.com.

What do you dislike about Kugamon?

There isn't anything that I would say that I dislike about Kugamon Review collected by and hosted on G2.com.

Recommendations to others considering Kugamon:

The have very high quality support services. Review collected by and hosted on G2.com.

What problems is Kugamon solving and how is that benefiting you?

We are streamlining our tuition payment process across 5 different program sites Review collected by and hosted on G2.com.

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Travis H.
TH
Assistant Production Management Executive
Apparel & Fashion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Kugamon?

The customization of what you can put in there is fantastic. We were able to get all the data that we wanted / needed out of the system. Review collected by and hosted on G2.com.

What do you dislike about Kugamon?

it is only as good as the person managing it. Great software but you really need to know your stuff to be able to get the data you need. Review collected by and hosted on G2.com.

Recommendations to others considering Kugamon:

Make it a little more user friendly possibly for initial setup. A little more intuitive possible. Review collected by and hosted on G2.com.

What problems is Kugamon solving and how is that benefiting you?

Renewals and billing have become much easier to manage and easier to process. Review collected by and hosted on G2.com.

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Michael R.
MR
Athletic Therapist
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kugamon?

- easy to use

- turn key salesforce integration

- eliminated the need for manual invoices, data entry and payment processing Review collected by and hosted on G2.com.

What do you dislike about Kugamon?

- integration and ease of use came with a high price

- price almost outweighs the manual data entry and processing

- some payment APIs were buggy Review collected by and hosted on G2.com.

Recommendations to others considering Kugamon:

Evaluate all options and ensure that you will only be doing business from within sales force. External sales were hard to manage as well as sales that were outside the CRM. Review collected by and hosted on G2.com.

What problems is Kugamon solving and how is that benefiting you?

We previously used Kugamon as our primary payment processor through our Salesforce CRM. It allowed us to have an integrated payment processor that eliminated the need to import contacts and manually send invoices and submit payments. Review collected by and hosted on G2.com.

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Kugamon Subscription & Renewal Management Solution Categories on G2
Salesforce AppExchange Apps
Subscription Management
Salesforce AppExchange Apps
Subscription Management

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