I appreciate the level of assistance provided in terms of being able to connect various employees within our organization to our Kotis Account Managers and they take the lead on helping them with their individual orders. Review collected by and hosted on G2.com.
We've had a lot of different account managers over the past couple years of working with Kotis, which sometimes causes an adjustment period. I also think sometimes requests can fall through the cracks and I have to check back in and follow up that updates or certain requests were received. Review collected by and hosted on G2.com.
Thanks for your feedback. We strive to make transitions as smooth as possible when an account rep goes on leave, but we understand there is room for improvement. I noticed your primary CPM went on maternity leave, and shortly after, her replacement went on health leave. This created a unique challenge. If you ever need additional support, definitely let us know.
