--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 474 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 474 scale: '5' date_modified: '2026-07-21' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 474 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. (206 reviews) - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. (117 reviews) - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. (96 reviews) - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. (85 reviews) - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. (46 reviews) - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. (43 reviews) - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. (39 reviews) - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. (31 reviews) - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Review for automation ai **Rating:** 5.0/5.0 stars **Reviewed by:** Manikanta V. | Chatbot developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Kore.AI?** The best thing I like in kore ai is its XO11 platform which is used to build most efficient chatbots **What do you dislike about Kore.AI?** I don't have anything to dislike kore ai **What problems is Kore.AI solving and how is that benefiting you?** Problems kore ai is solving is building chatbots of using voice and chat **Official Response from Srinivas Borra:** > Hi Manikanta, Thank you for sharing your feedback! It’s wonderful to hear that you’re enjoying the XO11 platform and how it helps in building efficient chatbots. We're glad to know that our platform is solving problems related to both voice and chat-based chatbot creation for you. If you have any further thoughts or experiences to share, we’d love to hear them! Cheers, Team Kore.ai :) ### 2. Learning and Innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Kore.AI?** improvising and understands the business value of the use case **What do you dislike about Kore.AI?** some platform integration concerns with KIBO **What problems is Kore.AI solving and how is that benefiting you?** Being the core engine for LLM and deeplearning concepts ### 3. My Review **Rating:** 4.5/5.0 stars **Reviewed by:** Anvesh S. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Kore.AI?** The feature are the best thing about kore.AI, it provides a lot of features to developers to quickly develop a virtual agent and it is easy to use. **What do you dislike about Kore.AI?** The bot builder is a bit laggy, sometimes it does not work so need to do a hard refresh **What problems is Kore.AI solving and how is that benefiting you?** Allow clients to better handle their customer queries **Official Response from Srinivas Borra:** > Hello Anvesh, Thank you for your valuable feedback! We're thrilled that you find our platform's features helpful in quickly developing virtual agents. We also appreciate your note about the bot builder's performance, and we're actively working to improve the platform's responsiveness. It's great to hear that Kore.ai is helping clients better handle customer queries. If you have any further suggestions or need additional support, please feel free to reach out! Cheers, Team Kore.ai :) ### 4. Best tool to automate the Bot for AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** The tool is very userfriendly and very fast interactive. Natural laungage implementaion is very good, Application programing implementation integration is very good. Go for it **What do you dislike about Kore.AI?** Nothing its grt, its very usefull, grt design platform **What problems is Kore.AI solving and how is that benefiting you?** Chat Bot, Natural laungauge implementation, Time consuming. **Official Response from Srinivas Borra:** > Hello, Thank you for your feedback! We're delighted to hear that you find our XO platform user-friendly and appreciate its fast and interactive design. It’s great to know that the natural language implementation and API integration meet your expectations. We’re thrilled that the platform is helping you with chatbot development, natural language capabilities, and time-saving benefits. Your kind words motivate us to continue enhancing the experience for all our users. Let us know if there's anything more we can assist you with! Cheers, Team Kore.ai:) ### 5. Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Kore.AI?** Ease of Use,Ease of Implementation,Ease of Integration **What do you dislike about Kore.AI?** Although Kore.ai is customizable, there might be some limitations in terms of designing highly specific user experiences or unique conversational flows **What problems is Kore.AI solving and how is that benefiting you?** Supporting Multiple Channels **Official Response from Srinivas Borra:** > Hi, Thank you for your feedback! We’re glad you value our platform's ease of use, implementation, and integration. While we focus on robust customization, we’re continually enhancing capabilities to support unique conversational flows. Multi-channel support remains a priority, helping businesses deliver consistent and efficient experiences. Your input is invaluable in shaping our improvements! Cheers, Team Kore.ai :) ### 6. Kore.ai is really user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Anshu G. | associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Kore.AI?** Kore.ai was very user friendly and the process of automation was easy and self explanatory **What do you dislike about Kore.AI?** In XO11 platform the datatable was pretty had to create and integarte **What problems is Kore.AI solving and how is that benefiting you?** It eases the process of automation **Official Response from Srinivas Borra:** > Hi Anshu, Thank you for your feedback! We’re pleased that you find our platform user-friendly and the automation process intuitive. While we aim to make every feature seamless, we acknowledge the challenges with the XO11 platform’s datatable integration and are working to improve it. Your input helps us refine our platform, and we’re committed to delivering an even better experience moving forward! Cheers, Team Kore.ai :) ### 7. Extremely Innovative Product for Both Tech Industry and End Users **Rating:** 5.0/5.0 stars **Reviewed by:** Umar F. | Software Quality Assurance Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Kore.AI?** The most help full and inovative thing i felt abot KORE.AI was that it has provided all sorts of Features and Fultionalities covering all use cases to benifit administrators as well as more of End Users via Chat Bots in FinTech and other several major domains. Which has almost reduced the hastle of conventional banking all around the globe. **What do you dislike about Kore.AI?** Well to be very honest I did not find any downside for using Kore Ai **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI provides AI based conversational benifits for end users to solve their queries and problems related to the specific domains for which it is developed and trained along with it provides proper tracking and insights to the Product Owner to analyze properly. **Official Response from Srinivas Borra:** > Hi Umar, Thank you for sharing your experience with us! We're thrilled that you find our product innovative and beneficial for both the tech industry and end users. It's great to hear that our comprehensive features, especially in the FinTech domain, have made your life easier and reduced the hassle of conventional banking. We’re pleased that you haven’t encountered any downsides. Ensuring a seamless and positive user experience is our top priority. It’s wonderful to know that our AI-based solutions effectively solve user queries and provide valuable insights to product owners. Empowering users to create and deploy chatbots efficiently is at the core of what we do. Thank you for choosing Kore.ai. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai ### 8. Kore Ai is beginner friendly to learn about chatbots, design flows of a convos and trigger actions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** Designing flows & sub-flows for actions **What do you dislike about Kore.AI?** The NLP & spell corrector engine is bad. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI integrates a lot of pre-defined actions into a conversation flow, so it is ease of access for end-users. **Official Response from Srinivas Borra:** > Hey, Thank you for your feedback! We're glad to hear that you appreciate our platform's ability to design flows and sub-flows for actions, making it easier to build effective and streamlined conversations. We also value your input regarding the NLP and spell correction engine. We're committed to continuously improving our features and will consider your feedback in future updates to enhance this aspect of the platform. XO platform's integration of pre-defined actions into conversation flows is designed to simplify the development process and provide ease of access for end-users, and we’re glad to know this feature is benefiting your workflow. We look forward to continuing to support your success! Cheers, Team Kore.ai :) ### 9. more than bot using bot **Rating:** 4.5/5.0 stars **Reviewed by:** Manav M. | associate technical consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Kore.AI?** UI and variety of plugins as well as browser version is good **What do you dislike about Kore.AI?** documentation or material to learn because of different version. **What problems is Kore.AI solving and how is that benefiting you?** it provide the development role to low codeer. **Official Response from Srinivas Borra:** > Hey Manav, Thank you for your feedback! We’re pleased that you find our platform’s UI and the variety of plugins, as well as the browser version, to be beneficial. We understand that navigating documentation across different versions can be challenging, and we’re working on making learning resources more consistent and accessible. It’s great to hear that Kore.ai is empowering developers, enabling them to take on more development roles with ease. Your feedback is crucial as we continue to enhance the platform! Cheers, Team Kore.ai :) ### 10. Best platform till now in chatbot sector **Rating:** 5.0/5.0 stars **Reviewed by:** clinton lester s. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Kore.AI?** I've been using this platform for a while now, and it really simplifies most tasks. Whether you're building bots or handling advanced integrations, everything is made easy. The best part is the NLP capabilities—there are so many models to try out, and they all perform exceptionally well. They have best customized dashboard offered to us.It's impressive how user-friendly and powerful this platform is! **What do you dislike about Kore.AI?** Feedback suvery should have more customized dashboard available. **What problems is Kore.AI solving and how is that benefiting you?** Honestly building chatbot's with kore platform is benefiting to me.Channel integration is one such things is great headache which is solved within few steps.NLP is Superb easy here. **Official Response from Srinivas Borra:** > Hello Clinton, Thank you for your insightful feedback! We're thrilled to hear that our platform has made building bots and handling integrations easier for you, and that the NLP capabilities and customizable dashboards have been standout features. We're constantly working to improve the platform, so we appreciate your suggestion for a more customizable feedback survey dashboard and will consider it for future updates. It's great to know that Kore.ai's channel integration and NLP features have helped streamline your workflow. We're committed to supporting your success and look forward to continuing to make your experience even better. Let us know if there's anything else we can do to help! Cheers, Team Kore.ai :) ### 11. Best Platform to Automate anything you want **Rating:** 5.0/5.0 stars **Reviewed by:** Princy P. | Process Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Kore.AI?** Kore.AI XO platform is very good for anyone new to bot development, it will help you with some initial template for starting the development for bot of your choice **What do you dislike about Kore.AI?** Kore.AI XO platform is full of all features we are needed for bot development, but there is something missing on ease of use while selecting the templates from marketplace **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solving very big problems in our day to day life by providing support on any website or mobile app by giving automated coversational Chat application **Official Response from Srinivas Borra:** > Hello Princy, It's great to hear that our XO platform has been helpful for bot development, especially with its initial templates. We understand that the ease of use for selecting templates from the marketplace could be improved. The ability to provide automated conversational support on websites or mobile apps is a great benefit for automating tasks and improving user engagement. If you need further assistance, feel free to reach out! Cheers, Team Kore.ai :) ### 12. Very well explained **Rating:** 5.0/5.0 stars **Reviewed by:** Ragüel L. | consultor programador, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Kore.AI?** the simplicity of use and the potential to adapt, of implementation, detail in support, and easy to integrate **What do you dislike about Kore.AI?** some menu locations that allow better access **What problems is Kore.AI solving and how is that benefiting you?** lack of personnel or product automation that allows us to employ resources in other areas and gives us the opportunity to implement on many platforms and companies **Official Response from Srinivas Borra:** > Hey Ragüel, Thank you for your feedback! We're happy to hear that you appreciate the simplicity, adaptability, and integration capabilities of our platform. It's great that the platform allows you to focus resources on other areas while implementing solutions across multiple platforms. We understand your concern about menu access, and we'll continue working on improving the user interface for easier navigation. Your insights are incredibly valuable as we work to further enhance the platform. Let us know if there's anything else we can assist you with! Cheers, Team Kore.ai :) ### 13. Kore.ai review **Rating:** 5.0/5.0 stars **Reviewed by:** Hari P. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** Kore.Ai platform is very useful for creating chatbots. **What do you dislike about Kore.AI?** Kore.Ai platform lags sometimes while working. **What problems is Kore.AI solving and how is that benefiting you?** Kore.Ai platform helps in solving chatbot development and it helps in creating useful bots. **Official Response from Srinivas Borra:** > Hey Hari, Thank you for your feedback! We're happy to hear that our platform has been useful for chatbot development. We acknowledge the issue with occasional lag and we are contantly working to improve the platform performance. It's also great to know that the XO Platform is helping you create effective and useful bots to support your needs! Cheers, Team Kore.ai :) ### 14. Kore Basic training **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Kore.AI?** Your training style was incredibly effective and engaging. The way you explained complex concepts with clarity and simplicity made it easy for everyone to understand. Your enthusiasm and passion for the subject were evident throughout the session, which kept us all motivated and interested. The real-life examples and practical exercises you incorporated helped solidify our understanding and made the content more relatable. Overall, your expertise and approachability as a trainer have left a lasting impression, and I look forward to applying what I've learned thanks to your guidance. **What do you dislike about Kore.AI?** Nothing as such. I quite liked the way training has been conducted. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI specializes in conversational AI solutions, aiding businesses in automating processes through chatbots and virtual assistants. By implementing Kore.AI's technology, businesses can enhance customer service, streamline operations, and reduce costs. These solutions offer advanced analytics, providing insights into customer interactions and behaviors to drive better decision-making and improve overall competitiveness. **Official Response from Srinivas Borra:** > Hi Ashish, We're thrilled to hear that you found the training effective and engaging! Our goal is to provide clear, understandable explanations and practical examples to ensure everyone can grasp complex concepts. Your positive feedback motivates us to continue delivering high-quality training sessions. Thank you for highlighting our enthusiasm and passion for the subject, as well as the relatable real-life examples and practical exercises we incorporate. We're glad to hear that you have no complaints about the training and that you found the training approach satisfactory. We're committed to providing a seamless learning experience for all participants. As for Kore.AI's conversational AI solutions, we're excited to hear that you're interested in applying what you've learned to enhance business operations. Our solutions are designed to streamline processes, improve customer service, and provide valuable insights through advanced analytics. If you have any further questions or need assistance, please feel free to reach out. We're here to support your journey with Kore.AI. Cheers Team Kore.ai :) ### 15. Kore.ai review **Rating:** 4.5/5.0 stars **Reviewed by:** Desharaju Sai A. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** It makes easy to build bots by developer **What do you dislike about Kore.AI?** The kore.ai platform is sometimes buggy. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is one of the best platform for creating conversational bots **Official Response from Srinivas Borra:** > Hey Sai, Thank you for your feedback! We're glad to hear that you find our XO platform easy to use for bot development. We understand that you’ve experienced some bugs, and we're continuously working to improve the platform. XO platform aims to simplify conversational bot creation, and we're happy that it's meeting your needs in this regard. Feel free to explore the latest updates, including the new features in XO11, and let us know if you have any questions or need assistance. Cheers, Team Kore.ai :) ### 16. It's a great and innovative platform and my learning has been a smooth ride **Rating:** 4.5/5.0 stars **Reviewed by:** Archana C. | Data engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kore.AI?** Ease of use,scalability,security, Integrations.over all a powerful versatile platform. **What do you dislike about Kore.AI?** Nothing actually.But limited customisation would be one **What problems is Kore.AI solving and how is that benefiting you?** Improved customer efficiency, reduced costs,Increased efficiency **Official Response from Srinivas Borra:** > Hi Archana, Thank you for your feedback! We're pleased to hear that you find our platform to be a powerful and versatile platform with strong ease of use, scalability, security, and integrations. We appreciate your note on customization and will continue to enhance that aspect. It's great to know that the platform has helped improve customer efficiency and reduce costs while boosting overall productivity! Cheers, Team Kore.ai :) ### 17. Complete Conversational AI platform **Rating:** 4.5/5.0 stars **Reviewed by:** Juan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Kore.AI?** Kore.ai is a comprehensive enterprise-grade conversational AI platform to support customer engagement activities like sales and customer support. Moreover, it also supports employee experience. The platform is fully customizable and is powered by 3 Ai engines to support all conversational needs. The software development lifecycle is fully supported with batch testing capabilities. Has lots of native integrations to channels and enterprise applications. **What do you dislike about Kore.AI?** Given the breath of the platform, it may become a bit difficult to use and implement. **What problems is Kore.AI solving and how is that benefiting you?** I am running a Company that sells and implements Kore.ai. **Official Response from Srinivas Borra:** > Hey Juan, Thank you for your valuable review! It’s great to hear that you find Kore.ai a comprehensive and customizable platform for both customer and employee engagement. We understand that the breadth of the platform can sometimes make it challenging to use and implement, but we strive to continually improve usability. We’re excited that you're leveraging Kore.ai to support your company's sales and implementation efforts—it's great to see how the platform is benefiting your business. Your feedback is much appreciated, and we look forward to supporting your continued success! Cheers, Team Kore.ai :) ### 18. Best Platform to build Chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhitha S. | NLP analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Kore.AI?** The most things I like about Kore.AI its NLP. The model helps in conversation better. Even training the models were away better than other platform what i used before. So much to explore in NLP regarding. **What do you dislike about Kore.AI?** I'm using it now for all my requirement's and i found none till now **What problems is Kore.AI solving and how is that benefiting you?** I'm an NLP analyst using the platform made training the bot very easy. There is many model that we try or explore. I really liked was few shot and zero shot models were we have trained lib's to be used. **Official Response from Srinivas Borra:** > Hello Nikhitha, Thank you for your feedback! We’re thrilled to hear that you’ve had such a positive experience with our platform’s NLP capabilities. It’s great to know that the ease of training models, along with the ability to explore different NLP models, has made your work as an NLP analyst more efficient. We're especially happy that the few-shot and zero-shot models have helped you in your bot training efforts. We appreciate your insights and look forward to continuing to support your work. Let us know if there’s anything else we can assist with! Cheers, Team Kore.ai :) ### 19. One of the best Low code tool to develop chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Kore.AI?** Chat bot can be developed very quickly as it is a low code platform and easy to use as actions are drag and drop. **What do you dislike about Kore.AI?** It accepts only Java script. It would be good if tool accepts other scriptings. **What problems is Kore.AI solving and how is that benefiting you?** its helping us in organizational level for many users to get the answers very quickly without NO waiting time **Official Response from Srinivas Borra:** > Hi, Thank you for sharing your feedback! We're glad to hear that the low-code platform and drag-and-drop functionality on our platform makes chatbot development quick and easy for you. We appreciate your suggestion regarding multiple script support, and will consider it for future improvements. We're also thrilled that Kore.ai is helping your organization provide quick and efficient answers to users, improving overall response times! Cheers, Team Kore.ai :) ### 20. Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Yaravit M. | Agente virtual, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Kore.AI?** It is a very noble program and easy to work with. **What do you dislike about Kore.AI?** Sometimes the platform does not save some things **What problems is Kore.AI solving and how is that benefiting you?** It supports me in solving problems that I may have and thus I don't get so worn out. **Official Response from Srinivas Borra:** > Hello Yaravit, Thank you for sharing your feedback! We're glad to hear that you find our platform easy to work with and helpful in solving problems efficiently. We understand your concern about occasional saving issues, and we're continuously working on improving the platform's stability to ensure a smoother experience. It's great to know that Kore.ai is making your work more manageable by reducing the effort required to solve problems. We appreciate your input and are here to assist you further if needed! Cheers, Team Kore.ai :) ### 21. I have developed a AI not using Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Kore.AI?** The simple and user friendly UI based interface to develop a good and advanced level AI bot. **What do you dislike about Kore.AI?** Not much, But while creating HTML page, UI will ask for repeated process. **What problems is Kore.AI solving and how is that benefiting you?** It minimises lot human interaction for general queries of business users and saves the time of both the parties. **Official Response from Srinivas Borra:** > Hey, Thank you for your feedback! We’re glad that our platorm’s simple and user-friendly UI is helping you build advanced AI bots easily. We appreciate your note on the repeated processes when creating HTML pages and will look into improving this aspect. It’s great to hear that our platform is effectively minimizing human interaction for general queries, saving valuable time for both business users and teams. Your insights are important to us as we work to enhance the platform! Cheers, Team Kore.ai :) ### 22. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Akash R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Kore.AI?** Natural Language Processing (NLP): Kore.ai leverages NLP capabilities to understand and interpret user input, enabling more natural and context-aware conversations. Multi-Channel Support: The platform supports deployment across multiple channels, such as websites, mobile apps, messaging platforms, and more, providing flexibility in reaching users. **What do you dislike about Kore.AI?** Customization Complexity: Depending on the level of customization required, users might encounter challenges in tailoring the chatbot to meet specific business requirements. This could be related to the complexity of scripting or configuring conversational flows. **What problems is Kore.AI solving and how is that benefiting you?** Improved Customer Engagement: Kore.ai helps businesses enhance customer engagement by providing a conversational interface. This allows users to interact with systems and services in a more natural and intuitive way, leading to improved user satisfaction. Efficient Task Automation: Conversational AI platforms enable businesses to automate routine tasks and processes. This can result in increased operational efficiency, cost savings, and the ability to redirect human resources to more complex and strategic activities. **Official Response from Srinivas Borra:** > Hi Akash, Thank you for sharing your feedback on Kore.ai's features and capabilities. We understand that depending on the level of customization required, users may encounter challenges in tailoring the chatbot to meet specific business requirements. We're continuously working to improve our platform's customization options and provide resources to help users overcome any complexities they may encounter during customization. Kore.ai is dedicated to improving customer engagement by providing a conversational interface. We're also committed to enabling efficient task automation, which can lead to increased operational efficiency, cost savings, and the ability to redirect human resources to more complex and strategic activities. Your feedback is invaluable as we strive to enhance our platform to better serve our users' needs. If you have any further suggestions or encounter any challenges, please don't hesitate to reach out to our support team. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 23. Riview on Kore.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva Kumar B. | Software Engineer - I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Kore.AI?** Kore.AI is the best platform which helps people to develop the chatbot and virtual assistents it is no code and low code platform where we can create chatbot easily. and the best part is they make us learn by giving training to us and helps to understand the concepts that how to build and test the bot which helps me to get best human friendly bot. **What do you dislike about Kore.AI?** I don't have any kinds which is dislikes but going on advance levels we need to explore lot of things to build UI and all as we like or business need this is not dislikes but it's kind of thin where we need to enhance ourselves **What problems is Kore.AI solving and how is that benefiting you?** The problem that Kore.AI sloves is it helps user to make things easy by example I say and explain how it works I have created atravel assistent where traveller can book a flight in the mean time he can also book cab to make fast so thatall will be on same place this can be done on app too but Here in Bot we feel an human intraction and make things quick but using NLP we can add multiple words for single thing The best to create the Bot,The great it performs **Official Response from Srinivas Borra:** > Hi Shiva, Thank you for sharing your positive experience with Kore.AI. We're thrilled to hear that you find our platform to be the best for developing chatbots and virtual assistants. We're glad that our training sessions have been helpful in understanding the concepts of building and testing bots, ultimately leading to the creation of human-friendly bots. We understand that as you progress to more advanced levels, there may be a need to explore additional features to customize the UI according to your preferences or business requirements. Kore.ai aims to simplify tasks for users.Your feedback is invaluable to us as we strive to improve our platform continually. If you have any further suggestions or need assistance, please feel free to reach out to our support team. We're here to help you every step of the way. Thank you for choosing Kore.ai for your chatbot development needs. We look forward to continuing to support you in your endeavors. Cheers Team Kore.ai :) ### 24. User-Friendly Chatbot Builder with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Yogesh J. | Delv Senior Software Eng, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Kore.AI?** The drag-and-drop interface proved to be exceptionally intuitive, allowing for a quick learning curve. Creating dialogue flows and defining actions was straightforward, and the visual representation made it easy to grasp the logic behind each interaction. However, I encountered a slight delay in understanding how to implement more complex conditions.The platform offers a robust set of features, covering the basics of natural language processing and integration with external systems. While it met most of my requirements, **What do you dislike about Kore.AI?** I encounter significant delays during building and testing chatbot. but after publishing it working as expected **What problems is Kore.AI solving and how is that benefiting you?** Traditional chatbot development can be complex and time-consuming, requiring extensive coding skills. but kore.ai provide drag-and-drop interface it simplifies the development process, making it accessible to developers with varying levels of expertise. This has significantly reduced the time and effort required to create a functional chatbot **Official Response from Srinivas Borra:** > Hi Yogesh, Thank you for taking the time to share your feedback on your experience with Kore.ai. We appreciate your feedback regarding the slight delay in understanding how to implement more complex conditions. Our team is constantly working on improving our platform and documentation to ensure that users can easily navigate through all features, including more intricate functionalities. The delay you faced is regretted and will be rectified. We understand the importance of streamlining the development and testing process, and we're committed to addressing any issues that may arise to ensure a smoother experience for our users. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out to our support team. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 25. Platform terbaik untuk pengembangan chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Fathima m. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Kore.AI?** It is easy to develop a chatbot flow to train the bot. It is easy to make an API call to have a script to do core development tasks. NLP is the easiest to use and train the bot. **What do you dislike about Kore.AI?** The platform itself should use more advanced level JavaScript. API calls should have a timeout of more than 20 seconds. **What problems is Kore.AI solving and how is that benefiting you?** Building a chatbot and training chatbots. There are many channels already available to make it easy to integrate with different channels. A data table is available for SQL querying. It is the best platform with almost all the features. **Official Response from Srinivas Borra:** > Hello Fathima, Thank you for sharing your feedback! We're glad to hear that the ease of developing chatbot flows, making API calls, and training bots with our platform's NLP has been beneficial for you. It's great to know that the platform's channel integrations and data table for SQL querying are adding value to your work as well. We appreciate your suggestions regarding advanced JavaScript support and extending the API call timeout. These are valuable insights, and we will consider them for enhancing the platform. Thanks again for your feedback, and let us know if there’s anything else we can do to help improve your experience! Cheers, Team Kore.ai :) ### 26. Training experience from Kore Ai for automation Ai **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Kore.AI?** the easy of building the dialogue flow and its publication is good **What do you dislike about Kore.AI?** To much content at one strech, we missed lot of goof functionality, even human brain can concentrate at a strech for 2 hours. it should be to and fro. show the fuchtionality and let the user practice only that and keep the training for 8 days , 1 hr daily. ultimatum is to gets hands on your software and get used to it, it will help your organisation to reach more users and clients. **What problems is Kore.AI solving and how is that benefiting you?** they are helping to reduce the operational cost which we estimates on the human force that too for the limited time, with kore ai we can give 100 % 24/7 support **Official Response from Srinivas Borra:** > Hello, Thank you for your valuable feedback! We’re glad to hear that you appreciate the ease of building dialogue flows and the publication features of our XO Platform. We understand your point about the content being overwhelming at once. Your suggestion of spreading the training over multiple sessions, allowing more time for hands-on practice, is a great idea. We believe that practical experience helps users get more comfortable with the platform, and we’ll take this into consideration to improve the training approach. It’s also great to hear that Kore.ai is helping you reduce operational costs and provide 24/7 support, ensuring a seamless experience for users and clients. Thanks again for sharing your thoughts! Let us know if there’s anything else we can assist with. Cheers, Team Kore.ai :) ### 27. Best **Rating:** 4.5/5.0 stars **Reviewed by:** Reshma S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Kore.AI?** Kore is User friendly and easy to create. Having many things to learn and hands on. Application integrations are really good. Easy to implement. Very supportive to customer. Mostly, customer will give preference to Kore.AI applications. User can easily communicate with Kore.AI applications. **What do you dislike about Kore.AI?** For new updates, Kore.ai applications are taking time and getting stuck while we work. This we can understand. Because most features are getting added to Kore.ai applications. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is providing a platform where we can create an applications. By using those applications, customer feedbacks will get improved and we can increase customer benefits too. **Official Response from Srinivas Borra:** > Hi Reshma, Thank you for sharing your valuable feedback on your experience with Kore.ai platform. Providing a supportive environment for our customers is a top priority for us, and we're thrilled that our platform meets your expectations in this regard. Regarding the update delays and occasional performance issues, we understand your concerns. Our team is continually working to introduce new features and enhancements to Kore.ai applications, which may occasionally result in updates taking time or causing temporary slowdowns. Rest assured, we're committed to minimizing any disruptions and ensuring a smooth experience for our users. We're excited to hear that Kore.ai is helping you improve customer feedback and enhance customer benefits Empowering businesses to better serve their customers is at the core of what we do, and we're thrilled that our platform is facilitating this for you. Your feedback is invaluable to us as we strive to improve our platform and better serve our customers. If you have any further suggestions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 28. Kore.ai Chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Chinmay B. | Senior Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** The ease of setting up the bot, Dialogs and other Bot fetaures in a short span of time, Support for multi channel intregration and training programs. **What do you dislike about Kore.AI?** The kore webplatform lags when there is a complex flow designs and also very difficult to understand advanced micro level configurations and flow. **What problems is Kore.AI solving and how is that benefiting you?** Provides a platform to spin up a bot within no time. The support for multi channel integration is specially beneficially for a developer and customers to choose their choice of conversational channels in a very less effort and cost. **Official Response from Srinivas Borra:** > Hi Chinmay, We deeply appreciate you sharing your thoughts on your Kore.ai experience. Your feedback is invaluable in our ongoing efforts to refine our platform for optimal user satisfaction. We're delighted that you've found Kore.ai to excel in swiftly configuring bots, dialogs, and various bot features. Our commitment to multi-channel integration and accessible training programs aims to empower both developers and customers, and we're pleased to hear they've proven beneficial to you. Regrettably, we acknowledge the difficulties you've encountered with our web platform. Improving user accessibility and enhancing documentation clarity remain key priorities, and we're actively addressing these concerns. It's gratifying to hear that our platform facilitates rapid bot deployment, a testament to our dedication to providing streamlined solutions. Thank you once more for your valuable feedback. Should you have any further inquiries, issues, or suggestions, please don't hesitate to reach out. We're committed to supporting you every step of the way. Cheers Team Kore.ai :) ### 29. A Very Good no code or low code AI Platform for developers and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Kore.AI?** - no code or low code. - user friendly interface to develop the bot. - extended features like search AI, Contactcenter AI. **What do you dislike about Kore.AI?** - nothing to dislike, so far used the trial version. **What problems is Kore.AI solving and how is that benefiting you?** - Benefits of Search AI and contact center AI features. **Official Response from Srinivas Borra:** > Hello, Thank you for your feedback! We're thrilled to hear that our platform’s no-code/low-code functionality, user-friendly interface, and extended features like Search AI and Contact Center AI have enhanced your experience. We’re also happy to know that our trial version has met your needs. If you decide to explore more, feel free to reach out— we’d be happy to assist you in further leveraging Kore.ai’s capabilities! Let us know if you need any support! Cheers, Team Kore.ai :) ### 30. future of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Kore.AI?** integeration and plugins provided by kore.ai **What do you dislike about Kore.AI?** the study and learning material are very less on web **What problems is Kore.AI solving and how is that benefiting you?** as a consultant i able to develope the developer things with low efforts **Official Response from Srinivas Borra:** > Hi, Thank you for your feedback! We’re glad you appreciate out platform's integration capabilities and plugins, which simplify development efforts. We understand the need for more learning materials online and are actively working to expand our resources to better support our users. Your insights help us enhance our offerings and better serve our community! Cheers, Team Kore.ai ### 31. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rudra P. | Technology Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Kore.AI?** I actually liked using kore.ai for making a chatbot and its pretty simple to use, make on this platform. **What do you dislike about Kore.AI?** The site and instructions are pretty good. **What problems is Kore.AI solving and how is that benefiting you?** I think its removing the need for learning everything for basic and utilising the basic algos available currently. **Official Response from Srinivas Borra:** > Hello Rudra Thank you for sharing your feedback! We're happy to hear that you find our XO Platform simple to use for building chatbots and that our platform is helping you leverage existing algorithms effectively. We strive to make the process as accessible as possible, allowing you to focus on creating rather than starting from scratch. If you have any further suggestions or need assistance, feel free to reach out! Cheers, Team Kore.ai :) ### 32. Learnt a lot about creating Bots in an easy way using XO platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath Kumar K. | Project Delivery Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Kore.AI?** it is easy to use and easy to implement any bot from the scratch. I like the enormous number of features available in xo platform. Integration is the thing I haven't worked on yet. As per theoretical knowledge, it would be easy to integrate. **What do you dislike about Kore.AI?** I can see there is no option to view data fom the datatables. As a developer i feel it would be better if we can see the data inside tables, either by querying it or by using any GUI. Language options we have to change feew things manually, it would be better if teh bot translates it like it translates the small talk. **What problems is Kore.AI solving and how is that benefiting you?** it will help in automating customer and employee interactions through VA built on XO platform. Planning to implement it in our projects as a chat support. **Official Response from Srinivas Borra:** > Hi Bharath, Thank you for sharing your experience with XO Platform! We're delighted to hear that you find it easy to use and implement. Our goal is to provide a seamless and intuitive experience for our users, and we're glad that you find the platform user-friendly. We're thrilled that you appreciate the enormous number of features available in XO Platform. Providing a comprehensive suite of features is essential for meeting the diverse needs of our users, and we're committed to continually expanding and enhancing our platform's capabilities. Regarding integration, we're glad to hear that you find it theoretically easy to integrate with XO Platform. We're here to support you every step of the way should you decide to explore integration further. We appreciate your feedback about the lack of an option to view data from the data tables. Providing visibility into data is important, and we'll take your suggestion into consideration to improve our platform's capabilities in this area. We're happy to hear that you're planning to implement XO Platform in your projects. Automating customer and employee interactions through virtual assistants built on XO Platform can indeed streamline processes and improve efficiency, and we're excited to see how it benefits your projects. Thank you for choosing XO Platform, and we're committed to continually improving and enhancing our platform to meet your needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 33. Exceptional Platform Kore AI **Rating:** 5.0/5.0 stars **Reviewed by:** Vibha C. | Engineering Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Kore.AI?** Kore.ai is a user-friendly and easy to implement platform that significantly enhances customer experience through streamlined features. I am using this platform on a daily basis. It effortlessly incorporates API integration, facilitates the creation of dashboards, and conducts NLP analysis, contributing to a comprehensive toolset. The platform also accommodates custom Javascript code, allowing for flexible data handling. Training becomes straightforward with its intuitive interface, making the overall experience smooth and efficient. Also, the trainer was very helpful in terms of giving different examples to make understand the concepts. **What do you dislike about Kore.AI?** Maybe documentation could have more examples around the concepts. **What problems is Kore.AI solving and how is that benefiting you?** I am a data science professional and Kore.ai is helping in chatbots development with its no code -low code platform from scratch. It saves a lot of time while building, training and testing the chatbot. **Official Response from Srinivas Borra:** > Hi Vibha, Thank you for sharing your experience with Kore.ai! We're happy to hear that you find our platform user-friendly and easy to implement. It's great to know that you use our platform on a daily basis and find it beneficial for your needs. We're pleased that Kore.ai seamlessly incorporates API integration, facilitates dashboard creation, and conducts NLP analysis, providing you with a comprehensive toolset. Additionally, the ability to utilize custom Javascript code for flexible data handling adds another layer of versatility to the platform. We appreciate your feedback about the documentation. We understand the importance of having ample examples to aid understanding, and we'll certainly take your suggestion into consideration to enhance our documentation further. It's great to hear that Kore.ai is aiding you in chatbot development as a data science professional. Our no-code/low-code platform aims to streamline the entire process, from building and training to testing chatbots, ultimately saving you valuable time and resources. Thank you for choosing Kore.ai, and we're committed to continually improving and enhancing your experience with our platform. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 34. A decent platform for creating new chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander P. | junior software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Kore.AI?** This platform enable us to create a new chatbot which capes to multiple variations of deployment platforms **What do you dislike about Kore.AI?** might need more features to be added into chatbot **What problems is Kore.AI solving and how is that benefiting you?** provide environment and resources for me to create chatbot **Official Response from Srinivas Borra:** > Hey Alexander, Thank you for your valuable feedback! We're glad to hear that our platform has helped you create a versatile chatbot that can be deployed across multiple platforms. We understand the importance of more better features, and we're constantly working to enhance our offerings. It’s great to know that the platform provides you with the resources and environment to build your chatbot. If you have any specific feature requests or need further assistance, feel free to reach out! Cheers, Team Kore.ai :) ### 35. Great Experience working with Kore.ai Platform to develop Chatbot for Work Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil N. | Software Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** The simplicity with which the bot platform allows setting up NLP Engine for the bot to be more realistic and more user friendly, to build and use the platform **What do you dislike about Kore.AI?** There were a few issues but the platform team was able to resolve them with quick responses. **What problems is Kore.AI solving and how is that benefiting you?** We wanted a Bot to help us with responding to some of our Customer service requests, With help of Kore.ai we are able to respond to generic customer service request **Official Response from Srinivas Borra:** > Hello Nikhil, Thank you for sharing your positive feedback about Kore.ai. We are delighted to hear that you find the simplicity of our bot platform remarkable, especially when it comes to setting up the NLP Engine. We designed our platform with a focus on user-friendliness and realism, enabling you to build and utilize bots effectively. We also appreciate your understanding regarding the few issues you encountered. Our platform team is committed to providing prompt support and resolving any issues that may arise. We're glad to hear that they were able to address your concerns with quick responses. Customer satisfaction is our top priority, and we value your patience and cooperation throughout the process. Kore.ai aims to solve various problems, and we're thrilled to hear that our platform has been beneficial to you in the realm of customer service. Responding to generic customer service requests can be time-consuming, and by leveraging Kore.ai, you have enabled a bot to assist you in handling these requests. This helps streamline your customer service operations and allows you to respond efficiently, providing a better experience for your customers. If you have any further questions, suggestions, or need assistance, please don't hesitate to reach out to us at hello@kore.ai. We are here to support you and ensure that you continue to derive maximum value from Kore.ai. ### 36. Good app for chat bot development **Rating:** 5.0/5.0 stars **Reviewed by:** Shivashankar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Kore.AI?** i am using it for developing a standard bot part of my development basic training, i like the most is ease of use, user interface, also there are several predefined template **What do you dislike about Kore.AI?** nothing as of now , developed a simple standard bot for HR assistant **What problems is Kore.AI solving and how is that benefiting you?** i am going through chat bot development training, and developed a standard bot for HR assistant successfully, so while developing bot with kore.ai i feel amazed , mostly the user interface **Official Response from Srinivas Borra:** > "Hi Shivashankar, We're thrilled to hear that you're finding Kore.ai easy to use and that you appreciate our user interface. It's great to know that the availability of predefined templates has been helpful in your development process. We're glad to hear that you haven't encountered any issues while using Kore.ai, that you've successfully developed a standard bot for an HR assistant and that your experience with Kore.ai during your chatbot development training has been amazing. Our team works hard to provide an intuitive user interface to make the development process as smooth as possible. If you have any questions or need further assistance as you continue your development journey, please don't hesitate to reach out. We're here to support you every step of the way Cheers Team Kore.ai :)" ### 37. It awesome Training Session **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Kore.AI?** Platform easy to use, easy implementation **What do you dislike about Kore.AI?** There is no dislike on platfrom. There is no dislike on platfrom. **What problems is Kore.AI solving and how is that benefiting you?** its NLP is beautifully works. we created chatbots for IT and for HR it helped to solve common problems which daily occurs. **Official Response from Srinivas Borra:** > Hello Sachin, It's great to hear that our XO Platform's ease of use, implementation, and NLP capabilities are helping you build effective chatbots for IT and HR! Automating common problems can significantly enhance efficiency and user experience. If you need any more assistance with your projects or platform, feel free to ask! Cheers, Team Kore.ai :) ### 38. Kore Ai basic training review **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Kore.AI?** The whole platform and the conversation design feature are provided by Xo platform. The no-code and low-code platform helps to create the dynamic feature in a single go. Also the integration of the kore ai bot with the ms teams where we can accommodate the graph and azure services. **What do you dislike about Kore.AI?** Can you please enhance the NLU as there are many ambiguities coming in while training up the bot with similar sentences or utterances? Also if we can get the support assistant right at the platform will help us to raise the query right there. **What problems is Kore.AI solving and how is that benefiting you?** Kore ai helped us to solve one of the complex issues and provided us with solutions related to IT or any assistance which helped us to communicate and finish regular activities. **Official Response from Srinivas Borra:** > Hi Shivam, Thank you for your valuable feedback regarding your experience with Kore.ai. We're thrilled that you find our platform and conversation design features beneficial. Your suggestion to enhance the NLU and integrate support assistance directly into the platform is duly noted. We're actively working on improving NLU accuracy and exploring ways to streamline query resolution processes to provide a more efficient user experience. We're glad Kore.ai could assist you in resolving complex issues and providing solutions related to IT and other assistance needs. Your satisfaction is our priority, and we're committed to continuously improving our platform to better serve your requirements. Thank you for choosing XO Platform, and we're committed to continually improving and enhancing our platform to meet your needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 39. Easy to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Pranathi C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** It is very easy to learn and implement chatbots using kore.ai. I love that we can integrate it with google translator for various languages and train bot using external apis. **What do you dislike about Kore.AI?** The website stucks very frequently which stops developers to have a smooth development. **What problems is Kore.AI solving and how is that benefiting you?** We are creating chatbots to contact customer care and know if a user is eligible for certain products. This save time as employees dont need to manually call customer care. **Official Response from Srinivas Borra:** > Hi Pranathi, Thank you for sharing your thoughts on Kore.ai with us. We're thrilled to hear that you find our platform easy to learn and implement Regarding the website stucks you've encountered, we apologize for the disruption this has caused to your development process. Rest assured, we're actively working to resolve these issues to ensure a smoother experience for all users. It's great to know that our platform is helping you streamline customer care processes and determine product eligibility, ultimately saving time and resources by automating tasks that would otherwise require manual intervention. Your feedback is invaluable to us as we strive to continuously improve our services. Please feel free to reach out if you have any further questions or concerns. Cheers Team Kore.ai :) ### 40. Exceptional platform that simplifies bot development with user friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Safae K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kore.AI?** What was most helpful is the drag and drop interface for creating the conversational flows, enabling ease of use.And the fact that the platform enables connectivity with various systems and databases. **What do you dislike about Kore.AI?** There was nothing i've disliked................. **What problems is Kore.AI solving and how is that benefiting you?** It addresses the challenge of automating customer interactions trough AI-powered bots. And it’s benefits resides in providing 24/7 support- reducing response time and improving overall productivity. **Official Response from Srinivas Borra:** > Hi Safae, Thank you for sharing your experience with Kore.ai! We're thrilled that you find our platform exceptional and user-friendly. We're delighted that the drag-and-drop interface and the ability to connect with various systems and databases has made bot development easier for you. It's great to hear that you haven’t encountered any issues with our platform, as ensuring a seamless and positive user experience is our top priority. Thank you for choosing Kore.AI. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) ### 41. Kore.ai Platform Review **Rating:** 4.0/5.0 stars **Reviewed by:** Desiree B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Kore.AI?** Platform was easy to navigate. I really liked that the dev platform was divided into 3 features 1) Design 2) Dev & 3)Training. Being able to design the bot and the design automatically converting to a dev flow was pretty convenient. I also liked the feature of sharing ongoing progress with other stakeholders to test and add comments. **What do you dislike about Kore.AI?** I found it difficult to debug issues. It would be nice while testing the flow a colored line is shown throughout the flow to tell us which path was traversed. Also I didn't find the option to delete intents or delete flows as a whole, you have manually delete each step which can be tiresome. **What problems is Kore.AI solving and how is that benefiting you?** Building solutions faster **Official Response from Srinivas Borra:** > Hi Desiree, Thank you for providing your feedback on your experience with the Kore.ai platform. It's great to know that the seamless transition from design to development was convenient for you, and that sharing ongoing progress with stakeholders was helpful in collaboration. We understand your frustration with debugging issues and appreciate your suggestions for improvement. We'll explore options to enhance the testing experience. Your input is invaluable as we strive to make the platform more efficient and user-friendly. It's fantastic to hear that Kore.ai is enabling you to build solutions faster. Our goal is to empower developers like you to create innovative solutions with ease, and we're thrilled that our platform is supporting you in this endeavor. If you have any further feedback or suggestions, please don't hesitate to reach out. We're committed to continuously improving our platform to better meet your needs. Cheers Team Kore.ai :) ### 42. Excellent experience with product. **Rating:** 5.0/5.0 stars **Reviewed by:** Waheed A. | Java Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Kore.AI?** Everything was great and best of them is XO platform. **What do you dislike about Kore.AI?** There was nothing to dislike as everything was so good. **What problems is Kore.AI solving and how is that benefiting you?** Automating the process. **Official Response from Srinivas Borra:** > Hello Waheed, Thank you for your feedback! We’re thrilled to hear that you had a great experience with Kore.ai, especially with the XO platform. It’s fantastic to know that our platform is helping automate processes and driving efficiency for you. If there’s anything else we can do to support your journey, feel free to reach out. We’re always here to help! Cheers, Team Kore.ai :) ### 43. Impressed with the Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi C. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Kore.AI?** The platform is very easy to learn. The interface is very friendly for building. I am very much interested to learn with this platform. **What do you dislike about Kore.AI?** nothing much to dislike, but two days training can be increased to 3days with less hours. That would be comfortable to attend. **What problems is Kore.AI solving and how is that benefiting you?** Innovative platform, no - code tools and solutions are used to deliver end to end customers and employee experiences. **Official Response from Srinivas Borra:** > Hi Keerthi, Thank you for sharing your experience with us! We're thrilled to hear that you find Kore.ai's platform very easy to learn. We're glad to have sparked your interest in learning with our platform. Your feedback regarding the training duration is valuable, and we'll take it into consideration. Extending the training to three days with fewer hours could indeed make it more comfortable for attendees, allowing for better absorption of the material and hands-on practice. We're delighted that you find Kore.ai to be an innovative platform, leveraging no-code tools and solutions to deliver end-to-end customer and employee experiences. Empowering users to create efficient and effective solutions is our goal, and we're committed to continuously improving our platform to meet your needs. If you have any further suggestions or specific areas you'd like to see covered in training or platform improvements, please feel free to share them with us. We're here to support your learning journey and ensure that you have a positive experience with Kore.ai. Cheers Team Kore.ai :) ### 44. Kore.AI simplified the complexities that would occur when creating a chatbot. **Rating:** 4.5/5.0 stars **Reviewed by:** Jassem Mohammed S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Kore.AI?** It is simple and very easy to create the chat bot. Lot of integeration options and features to train it with are available. **What do you dislike about Kore.AI?** The only downside would be to provide a little more clarity on the training and the inference section as scrolling through the json output in order to identify the exact reason as to why that intent was picked up was little tedious and the graphical insite is not as detailed as the json format in the utterance test case. **What problems is Kore.AI solving and how is that benefiting you?** It easier to design the narrative for a chatbot and control the conversation flow. **Official Response from Srinivas Borra:** > Hi Jassem, Thank you for sharing your experience with Kore.ai! We're thrilled to hear that you find our platform simple and easy to use. Providing users with the tools they need to train their chatbots effectively is a top priority for us. We appreciate your feedback regarding the training and inference sections. We understand the importance of clarity in understanding why specific intents are picked up, and we're continuously working to enhance this aspect of our platform. Your input regarding the JSON output and graphical insights is valuable, and we'll take it into account as we strive to improve the user experience. It's fantastic to hear that you find it easier to design the narrative and control the conversation flow using Kore.ai. Empowering users to create engaging and efficient chatbots is our goal, and we're delighted that our platform is helping you achieve that. Thank you for choosing Kore.ai, and please continue to share your insights and suggestions with us. Your feedback drives our efforts to provide the best possible experience for our users. Cheers Team Kore.ai :) ### 45. Wow Kore AI **Rating:** 4.0/5.0 stars **Reviewed by:** saichandan m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Kore.AI?** Helpful things --> Create and deploy the dialog tasks for every user action involves in day to day life --> Integration of enterprise Web services to get real time data to show to user --> Customizaiton that can be done using different types of nodes --> In additional to the above, it supports custom javascript code to handle the data --> Training of the bots with predefined utterances, patterns, concepts, etc. **What do you dislike about Kore.AI?** Even though many options are provided in creating workflows for dialog task, I suggest creation of digital forms can be more effective. For example --> A developer or an administrator may required to create a digitial form for their business purpose. So if Kore Ai can develop a system which can create a basic digitial form automatically using the developer/administrator provided input requirements (similar to what we communicate with chat GPT). Then using the automatic created digital forms, the developers/administrators can enhance it as per their indepth requirements. This will enable the team to concentrate more on enhancing the digital form such as validations, conditions, default values and eliminates the purpose of creating everything from scratch on digital forms. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI helps in viewing the day to day life required data in a simpler way with integration of vendor web services. View of bank account details, planned works, future works, etc. **Official Response from Srinivas Borra:** > Hi Saichandan, Thank you for sharing your feedback on Kore.ai! We're glad to hear that you find our platform helpful in various aspects. Providing comprehensive features and flexibility is essential for us, and we're delighted that our platform meets your needs in these areas. We appreciate your suggestion regarding the creation of digital forms. Improving the effectiveness of creating workflows for dialog tasks, including digital forms, is something we're continuously exploring. Your input on automatically generating basic digital forms based on user input requirements is valuable, and we'll consider it as we enhance our platform's capabilities. Empowering developers and administrators to streamline form creation processes can significantly improve efficiency and productivity. It's great to hear that Kore.ai helps simplify the viewing of day-to-day required data. Enabling users to access and visualize essential data in a simple and efficient manner is a key objective for us, and we're pleased that our platform contributes to achieving this goal. Thank you for choosing Kore.ai, and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 46. Review for Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Mohith M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Kore.AI?** Easy to use Platform, Best customer support, Variety of features, integration with different channels. **What do you dislike about Kore.AI?** sometimes platform crashes without a warning. **What problems is Kore.AI solving and how is that benefiting you?** I am using it as a Virtual Assistance for HR Operations, Reduced work load on HR's, easy to report timesheets and to get regular updates, easy to ask queries. **Official Response from Srinivas Borra:** > Hey Mohith, Thank you for your valuable feedback! We’re glad to hear that Kore.ai is making a positive impact on your HR operations by reducing workload and providing easy access to time reports and updates. We also appreciate your mention of customer support and platform features. We are aware that occasional crashes can be frustrating, and our team is continuously working to improve the platform’s stability. Your input is valuable, and we’re excited to continue supporting your success! Cheers, Team Kore.ai ### 47. Amazing Learning Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sanwal Z. | Staff Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Kore.AI?** The openness of the trainers and their way of explaining each and every question. **What do you dislike about Kore.AI?** There is nothing what I disliked about them. **What problems is Kore.AI solving and how is that benefiting you?** It is resolving conversational and Agent Hand off problems . It will be beneficial for software houses and enterprizes to reduce the cost of managing multiple call centre and support teams. **Official Response from Srinivas Borra:** > Hi Sanwal Z., Thank you for sharing your experience with Kore.ai! We're delighted to hear that you had an amazing learning experience with us. It's wonderful to know that you appreciated the openness of our trainers and their thorough explanations. We strive to ensure that every question is answered clearly and comprehensively. We're glad that Kore.ai is effectively resolving conversational and agent handoff problems. Thank you for choosing Kore.ai. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) ### 48. Kore.ai Features **Rating:** 3.5/5.0 stars **Reviewed by:** Naveen K. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Kore.AI?** Good Handson Experience while learning Course and doing some certifications. Easy way to build more and customize bots easily. Ease of Implementation. **What do you dislike about Kore.AI?** Some Feature like Nodes must be in workspace level **What problems is Kore.AI solving and how is that benefiting you?** Easily capturing intent and handling with bot action and using LLM in VA. **Official Response from Srinivas Borra:** > Hello Naveen, Thank you for sharing your feedback! We're happy to hear that you've had a good hands-on experience with the courses and certifications, and that our platform is making it easier for you to build and customize bots. We understand your concern regarding the workspace-level node features, and we'll take that into consideration as we work to enhance the platform. It's great to know that Kore.ai is helping you effectively capture intent and utilize LLM in virtual assistants. Your insights are valuable, and we're always looking for ways to improve the experience. Let us know how we can continue to support you! Cheers, Team Kore.ai :) ### 49. Kore AI Basic training **Rating:** 4.5/5.0 stars **Reviewed by:** Vaishali M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** Course content is very unique and easy to understand. You can definately learn it and can complete the training. I would recommend this course to the be a part of upcoming Kore AI technology. **What do you dislike about Kore.AI?** Nothing as of now would have to share on this. **What problems is Kore.AI solving and how is that benefiting you?** It helps to develop technology base communication with the different sector which improve the awarness of use and security. **Official Response from Srinivas Borra:** > Hi Vaishali, Thank you for sharing your positive feedback on our Kore.ai training course. We're delighted to hear that you found the course content to be unique and easily understandable. Your recommendation for everyone to be a part of the upcoming Kore Courses is greatly appreciated. If you have any further thoughts or feedback in the future, please don't hesitate to reach out. We're here to support your learning journey and ensure your success with Kore.ai. Cheers Team Kore.ai :) ### 50. This is exciting stuff, I urge anyone who needs help with a call-center to take a look at Kore AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Kore.AI?** The call center solution has changed how we work, made us more efficent. It's like night and day. Our reps are happier, and m,ore importantly so are our clients. It makes brining up information "and" suggestions that are spot on. It is also very easy to use, and since they help with Customer Support, their Customer Support is excellent, and it was very easy to integrate into our system solution. **What do you dislike about Kore.AI?** Price, not surprising. Minor, and I mean very minor bugs, which do get fixedm and sometimes quicker than I thought would be the case. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai has been a game-changer for our call center operations, significantly enhancing efficiency and overall customer experience. The platform's intuitive design and powerful automation capabilities streamlined our processes, allowing agents to focus on high-value interactions. Our Net Promoter Score (NPS) witnessed a notable uptick since implementing Kore.ai, showcasing the positive impact on customer satisfaction. The automation features have not only expedited issue resolution but also contributed to a substantial increase in revenue. The platform's versatility and adaptability to our specific needs have made it an indispensable tool in elevating our call center's performance and delivering tangible business results. **Official Response from Srinivas Borra:** > Hi, Thank you for sharing your remarkable experience with Kore.ai's Contact Center AI solution. We're overjoyed to learn that it has transformed your operations, making them more efficient and leading to increased satisfaction among both your representatives and clients. Your feedback about the platform's ability to provide accurate information and suggestions, coupled with its user-friendly design, is truly appreciated. We take great pride in delivering intuitive solutions that empower our users to excel in their roles. While we strive for perfection, we understand that occasional bugs may arise. We're grateful for your patience and understanding as we work diligently to address any issues promptly and provide you with a seamless experience. Your success story is a testament to the impact that Kore.ai's call center solution can have on businesses. We're honored to have played a part in enhancing your call center's performance and contributing to your overall success. Thank you for entrusting Kore.ai with your call center needs. We remain committed to supporting you every step of the way and look forward to continuing to exceed your expectations. 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[Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)