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Kore.AI Reviews & Product Details - Page 3

Kore.AI Overview

What is Kore.AI?

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with an AI agent platform and no-code tools for custom development and deployment at Enterprise scale. Kore.ai takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

Kore.AI Details
Product Website
Languages Supported
Arabic, Catalan, German, English, Finnish, French, Hindi, Indonesian, Italian, Japanese, Kazakh, Korean, Marathi, Malay, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Tamil, Telugu, Ukrainian, Chinese (Simplified), Chinese (Traditional)
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Product Description

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
Description

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with an AI agent platform and no-code tools for custom development and deployment at Enterprise scale. Kore.ai takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over
00 partners and 400 Fortune
000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai empowers businesses with easy-to-use AI across use cases. With an all-in-one platform, no-code tools, and pre-built solutions, businesses have everything they need to adopt AI easily and safely.


Abhijit Balkrishna M.
AM
Overview Provided by:

Recent Kore.AI Reviews

Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Overall Experience"
very simple and easily understandable platform. Even a person not having AI background can learn Kore AI platform easily
Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great product and training"
The capability to add structure and Gen AI together is excellent, as it creates a very conversational but controlled experience for the end user. I...
GC
Gangineni C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Advanced Technology"
Features in kore.ai was really very amazing.
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Kore.AI Media

Kore.AI Demo - Chatbot Dashboard
Real-time analytics showing usage by channel, intent, behavior
Kore.AI Demo - Bot Tasks
Kore.ai Bots platform supports the following types of tasks with different use cases
Kore.AI Demo - Channels
Bring customers and brands together through personalized, omnichannel experiences
Kore.AI Demo - Dialog Tasks
Kore.ai Dialog Tasks represent a full conversational flow between a user and a bot with a network of nodes that are connected using conditions.
Kore.AI Demo - Knowledge Graph
Kore.ai Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs.
Kore.AI Demo - Storyboard
Visualizing how end-users are expected to interact with the bots is a very essential exercise in building successful bots
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Video Reviews

385 Kore.AI Reviews

4.7 out of 5
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385 Kore.AI Reviews
4.7 out of 5
385 Kore.AI Reviews
4.7 out of 5

Kore.AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Kore.AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Shashank A.
SA
Associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Kore.AI?

It has a really good platform for making conversational AI and digital assistants. This platform can be used for plenty of use cases and also non developers can use it with ease. this platform also integrates very well with multiple channels making it easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Well, the platform can be a bit overwhelming at first because of the extensive features and need some training before we can fully utilize it. apart from that, i have no dislikes. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Automating repetitive tasks and reducing manual effort is one of the benefits. Makes it easier for handling customer support requests across multiple channels. It can handle complex and routine questions which is a boon, integrates with multiple comm channels and even has a capacity to scale up. Personally , I like it. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hey Shashank,

Thank you for your detailed feedback! We’re thrilled to hear that you find our platform well-suited for building digital assistants across diverse use cases. It’s great to know that the ease of use for non-developers and seamless integration with multiple channels is adding value to your experience. We understand that the extensive features might feel overwhelming at first, and we’re always here to help with training and resources to ensure you can fully leverage the platform.

The ability to automate repetitive tasks, handle customer support across multiple channels, and address both complex and routine queries highlights Kore.ai’s flexibility and scalability. We’re glad it’s making a positive impact on your operations and appreciate your support!

Cheers

Team Kore.ai :)

Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kore.AI?

The capability to add structure and Gen AI together is excellent, as it creates a very conversational but controlled experience for the end user. It is easy to get up to speed with the basics, and then there's a lot to learn when going up to the advanced level which is great because it gives more control over the end result. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Sometimes it can be a bit fiddly when configuring outputs from Gen AI blocks. I had to write a post-processor script to get this to work, because the entity array would be in different formats each time. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

We are an IT integration development consultancy and we develop bots for clients using Kore.ai. Review collected by and hosted on G2.com.

RG
Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Kore.AI?

The best I like Kore.AI is very easy to implement the Virtual Assistant or Chatbots which can help in customer support. while using this platform, no where i felt like it is tool. It has given feel of Human Interaction. GenAI inbuild capabilities is really helping us to implement the Dialog flows and it is very easy to integrate the other platforms by activate the channels. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

There is no much of Dislikes, but sometimes the platform is taking more time to reflect the changes. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.AI is helping us more in customer support to address the complex incidents and best part like about it is Agent Transfer where not only bot interaction we can also connect with live agent. It is really reducing the time of address the end user queries and provide the quick solutions with accuracy. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hey Ramana,

Thank you for sharing your feedback! We're glad to hear that our platform has made it easy for you to implement Virtual Assistants and Chatbots, and that the GenAI capabilities are enhancing your experience with dialog flows. It's great to know that the platform's human-like interactions and seamless integrations are helping your customer support efforts. We also appreciate your note about the time it takes for changes to reflect, and we're continually working to improve platform responsiveness. We're pleased that Kore.ai is reducing the time it takes to address user queries and enabling quicker, more accurate solutions. If you need any further assistance, please don't hesitate to reach out!

Cheers,

Team Kore.ai :)

Rohit M.
RM
Associate Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Kore.AI?

The platform was easy to use and implementation was fast .It offers numerous features which helps in easy undertanding and applying your logics more efficently.The customer support service was very quick.The video conferencing was best and here you get your questions and doubt instantly solved by the tutor.It also offers intergration services which was easy to use and can be used frequently. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Personally,I don't have any negative feedback. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

It's creating a new and easy interaction services between the client and the developer. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hi Rohit, Thank you for sharing your glowing feedback on your experience with the Kore.ai platform. We're thrilled to learn that you found it easy to use and that the implementation process was fast for you. Your satisfaction with our platform's numerous features and their contribution to enhancing logic application efficiency is truly rewarding to hear.

We're equally delighted to hear about your positive experience with our customer support service. Providing prompt and helpful assistance is a priority for us, and we're glad our team was able to meet your needs efficiently.

Thankyou for appreciating the video conferencing feature while attending the Kore Academy courses, with tutors readily available to address questions and doubts instantly.

Your feedback is greatly appreciated, and we're glad to hear that you don't have any negative feedback to share. Our aim is to facilitate seamless interaction between clients and developers, and we're thrilled that our platform is helping achieve this goal.

Should you have any further feedback or inquiries in the future, please don't hesitate to reach out. We're here to support you every step of the way.

Cheers

Team Kore.ai :)

KK
Software Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Kore.AI?

1) User-Friendly Interface: A clean, intuitive design that makes navigation easy and learning enjoyable.

2) Personalized Learning Paths: Customizable courses and recommendations based on individual progress and interests.

3) Interactive Content: Engaging videos, quizzes, and interactive modules that make Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Nothing to dislike about the Kore.AI, It is just amazing. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

The platform offers tools that enable users to build and deploy conversational AI solutions without needing extensive programming knowledge. This democratizes AI development, making it accessible to a broader range of users. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hey Kashmira,

We're thrilled to hear that our platform’s user-friendly interface, personalized learning paths, and interactive content have made your experience both enjoyable and effective. It's great to know how the platform empowers users, even those without extensive programming knowledge, to easily build and deploy conversational AI solutions. Your feedback highlights how Kore.ai is making AI development more accessible to a broader audience, which is exactly what we aim for! Thank you for sharing your thoughts!

Cheers,

Team Kore.ai :)

Dikshant T.
DT
Assistant Manager Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Kore.AI?

The trainer is always ready to answer each question. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

No improvement required in basic training. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore AI is solving the problem of knowledge transfer and customer handling. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hi Dikshant, Thank you for sharing your feedback regarding your training experience with Kore.ai and your thoughts on our platform. Our team is dedicated to delivering exceptional training experiences, and we're thrilled that it has been beneficial for you.

Ensuring the effectiveness and quality of our training programs is essential, and your positive feedback validates our efforts in this area.

Empowering businesses to efficiently manage knowledge and deliver exceptional customer experiences is a core focus for us, and we're thrilled to hear that our platform is making a positive impact in these areas for your organization.

If you have any further feedback or suggestions for improvement, please don't hesitate to reach out. We're committed to providing you with the best possible training and platform experience with Kore.ai.

Cheers

Team Kore.ai :)

GC
Junior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kore.AI?

Features in kore.ai was really very amazing. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

The platform is little bit slow while implementing any task. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

It is making developer to ease any implementation. Review collected by and hosted on G2.com.

SV
AI developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Kore.AI?

The motive of the product that benefits both the sides, to run the businesses smoothly and the users to have a user friendly conversations Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

The documentation to make it easier enough for the developers to search for the required things, and make the information icon for few important things which would be useful for amateur developers to start with Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

To understand the users request, and analyze them and improve the businesses based on the user's requests. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hey Shivani,

Thank you for sharing your insights! We’re glad to hear that Kore.ai’s focus on benefiting both businesses and users through seamless conversations is working well for you. We also appreciate your suggestion about improving documentation and adding more guidance for developers—this is valuable feedback for making the platform even more accessible, especially for beginners. It’s great to know that the platform is helping you understand and analyze user requests to improve business outcomes!

Cheers,

Team Kore.ai :)

ES
Sr. Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Kore.AI?

Kore.AI supports seamless integration across various communication channels including websites, mobile apps, social media platforms, and messaging services like WhatsApp and Facebook Messenger. This omnichannel capability ensures consistent and cohesive user experiences across all touchpoints

Kore.AI provides an intuitive Integrated Development Environment (IDE) with drag-and-drop tools, pre-built templates, and a visual dialog builder. This makes it accessible for developers of all skill levels to create and deploy sophisticated conversational bots without extensive programming knowledge.

I like everyting about kore.ai. The Kore.ai team are very helpful.

I used that in my daily life. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Nothing at all. Its the best bot i ever used. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.AI excels in maintaining context over long conversations, which is crucial for handling multi-turn interactions and providing coherent responses. This ability to manage context effectively leads to more meaningful and productive user interactions.

Its very helpful in every aspect of life. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hello Eitsam,

Thank you for your wonderful feedback! We are thrilled to hear that our platform’s omnichannel capabilities, intuitive IDE, and supportive team have made such a positive impact on your experience. It's great to know that the platform has become a useful tool in your daily life, enabling sophisticated conversational bots without requiring extensive programming knowledge. We also appreciate your thoughts on the platform's context management during multi-turn conversations. Maintaining context effectively is essential for creating meaningful user interactions, and we're glad to know it's working well for you. Your satisfaction is our priority, and we’re always here to help if you need further support or have suggestions for improvement. Thanks again for sharing your insights!

Cheers,

Team Kore.ai :)

Verified User in Computer Software
CC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review