--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 502 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 502 scale: '5' date_modified: '2026-07-31' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 502 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. (206 reviews) - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. (117 reviews) - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. (96 reviews) - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. (85 reviews) - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. (46 reviews) - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. (43 reviews) - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. (39 reviews) - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. (31 reviews) - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel L. | Software developer JR, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** What I like best about Kore.ai is how intuitive and user-friendly the platform is. Its visual interface makes it easy to design, configure, and test conversational flows, even when working with complex use cases. The platform also provides useful AI capabilities and flexible integrations with external services, which makes it easier to build complete and scalable virtual assistants. Overall, Kore.ai simplifies the development process while still offering advanced features for more technical users. **What do you dislike about Kore.AI?** What I dislike about Kore.ai is that the platform can occasionally present unexpected bugs or inconsistent behavior, especially when configuring and testing more complex conversational flows. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps address the challenge of automating customer support and internal service processes by using intelligent virtual assistants. It enables us to build conversational solutions that can answer common questions, guide users through various processes, connect to external APIs, and hand off conversations to human agents when needed. For me, this means less development time, simpler management of conversational flows, and an easier way to integrate multiple services within a single platform. It also supports faster response times, more consistent user experiences, and a reduced workload by handling repetitive requests more efficiently. ### 2. Comprehensive Conversational AI Platform with Great Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Uppala A. | Full Stack AI Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** What I like most about Kore.ai is its powerful Agent Platform for building conversational AI and voice assistants. It makes it straightforward to design complex conversation flows, integrate with enterprise systems via APIs, and use AI capabilities for intent detection and automation. I also value the flexibility to customize workflows, support multiple languages, and build production-ready solutions without extensive coding. Overall, these capabilities have noticeably improved our development process and helped us deliver enterprise-grade conversational experiences more efficiently. **What do you dislike about Kore.AI?** I don’t have any major dislikes about Kore.ai. Overall, it’s a powerful, feature-rich platform for building conversational AI solutions. That said, during some enterprise implementations I’ve occasionally noticed a few seconds of latency in the Agent Platform, which can reduce the responsiveness of voice-based interactions. Also, some of the more advanced features come with a learning curve for new users. More guided onboarding, clearer and more detailed documentation, and additional real-world examples would make it easier to get started and help users fully take advantage of the platform’s capabilities. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps us automate both customer and employee interactions by enabling us to build intelligent conversational AI and voice assistants. It makes it easier to design and manage complex conversation flows, integrates smoothly with enterprise APIs and backend systems, and supports multilingual experiences. As a result, we’ve reduced manual effort, sped up development, and improved the overall user experience. In my day-to-day work, it has helped us deliver scalable enterprise AI solutions more efficiently, while still giving us the flexibility to tailor workflows to specific business requirements. ### 3. Easy, Low-Code Bot Building with Time-Saving Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Mahammed Sameer N. | Generative AI Engineer/ Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** What I like most about Kore.ai is that it is easy to build AI bots and automate workflows without writing too much code. The interface is simple to understand, and the integrations with other systems save a lot of development time. I also like that it supports both chat and voice bots, which makes it useful for different business use cases. Overall, it has helped our team build and test AI solutions faster. **What do you dislike about Kore.AI?** I like using Kore.ai, but there are a few things that can be improved. At first, it takes time to understand the platform because there are many options. Sometimes the UI feels a bit confusing, and finding the right settings is not always easy. It would also be helpful if the documentation had more practical examples. Apart from that, the platform works well for AI bot development. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is helping us automate customer support and internal workflows, which has reduced a lot of manual work. We can build AI chatbots and integrate them with other business systems easily, so our team can respond to users much faster. The platform performs well even for large enterprise use cases, and the response time is generally good. Pricing is not the cheapest, but considering the features, scalability, and enterprise support, it provides good value for organizations that need a reliable AI platform. Overall, it has improved our productivity and helped us deliver AI solutions faster. ### 4. All-in-One Platform That Makes Building,Publishing and Testing AI Assistants Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Marreddy M. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** What I like most about KORE AI is how it brings the different parts of building an AI assistant together in one single platform. The UI makes it easier to design and manage conversational flows, while the integrations help connect the AI with existing systems without having to build everything from scratch. I also find the platform useful for quickly testing and refining AI chatbots, which makes the overall development workflow more efficient. The ability to combine conversational AI with integrations and automation is probably the biggest value for me. Kore AI is very easy to understand and start work with. **What do you dislike about Kore.AI?** There are a lot of features, configuration options, and different components to understand, so the initial learning curve can be steep. Some workflows also require navigating through multiple settings, which can make simple changes feel less straightforward than expected. **What problems is Kore.AI solving and how is that benefiting you?** KORE AI helps solve the challenge of building and managing AI-powered conversational assistants while also providing useful tools for monitoring and improving interactions. Features such as conversation history and detailed logs make it easier to review interactions, troubleshoot issues, and understand how users are engaging with the AI. I also find capabilities like emotion or sentiment analysis and PII redaction valuable, as they provide better insight into conversations while helping protect sensitive user information. Overall, these features make it easier to build, monitor, and manage AI solutions in a more practical and secure way. ### 5. Kore.ai: Clean UI, Smooth Onboarding, and Powerful Enterprise Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Karimajji D. | Software Engineer Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** I've had a good experience using Kore.ai. The interface is clean and easy to navigate, so it doesn't take long to get comfortable with the platform. One of the things I like most is how easy it is to integrate with other business systems and APIs, which makes it useful for building real-world solutions. The platform performs well, and the AI does a good job of understanding user queries and handling conversations naturally. Setting up bots is fairly straightforward, especially with the available templates and low-code features. The onboarding process was smooth, and whenever I needed help, the documentation and support team were helpful. While the pricing may be on the higher side for smaller businesses, it's worth it if you're looking for a feature-rich, enterprise-level conversational AI platform. Overall, I'd recommend Kore.ai to teams that want to build intelligent chatbots and automate customer or employee interactions without having to start from scratch. **What do you dislike about Kore.AI?** One thing I don't like is that the platform has a bit of a learning curve, especially when you're working with more advanced features or custom integrations. While the low-code tools are helpful, some tasks still require technical knowledge. The interface can also feel a little overwhelming at first because there are so many options. Additionally, some enterprise features come at a higher cost, which may not be ideal for smaller teams or organisations. Overall, these aren't major issues, but they're areas where the platform could be improved. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps automate customer and employee interactions by handling common questions, routine tasks, and support requests through AI-powered virtual assistants. This reduces manual work, speeds up response times, and improves the overall user experience. For me, it has made it easier to build and deploy conversational AI solutions without having to develop everything from scratch. It also simplifies integrations with existing systems, which saves development time and helps deliver solutions more quickly. ### 6. Powerful, Flexible Conversational AI with Reliable Performance and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** What I like most about Kore.ai is its balance of powerful AI capabilities and enterprise-grade flexibility. The platform offers an intuitive UI, strong NLP, and extensive integration options, making it suitable for complex automation projects. Performance has been reliable, and the support team has been responsive throughout implementation. The platform delivers good ROI by enabling scalable automation across multiple channels. While some advanced configurations have a learning curve, the documentation and onboarding resources make it manageable. Overall, Kore.ai is a robust conversational AI platform that continues to evolve with enterprise needs. **What do you dislike about Kore.AI?** Kore.ai offers extensive functionality, but some advanced features have a learning curve and require careful configuration. Improved documentation, clearer error messages, and a more streamlined UI for complex workflows would further enhance the overall developer experience. **What problems is Kore.AI solving and how is that benefiting you?** Before implementing Kore.ai, we struggled with handling customer queries consistently across multiple channels and integrating chatbot workflows with our backend systems. Manual processes and fragmented automation increased response times and required more agent intervention. After implementing Kore.ai, we were able to build intelligent conversational flows, integrate seamlessly with enterprise applications and messaging platforms, and automate a significant portion of customer interactions. This has reduced manual effort, improved response times by over 50%, increased self-service adoption, and enabled our team to focus on more complex customer requests. The platform has also made it easier to scale new use cases while maintaining a consistent customer experience across channels. ### 7. Improving Workplace Efficiency with Kore.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammad Umar K. | Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The best thing about Kore.AI is its no code approach where people can do great things buy just dragging and dropping the needed components and end up with preparing a working solution without getting their hands dirty with any coding **What do you dislike about Kore.AI?** The UI could be more intuitive, and the chatbot responses could be more accurate and context-aware for complex queries. **What problems is Kore.AI solving and how is that benefiting you?** One of the biggest benefits of Kore.ai is that it provides quick access to information and automates repetitive tasks. This reduces turnaround time, improves productivity, and helps me get things done faster with less dependency on support teams. ### 8. Effortless Chatbot Development with Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | Student Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Kore.AI?** I like Kore.AI's low-code platform, multiple channel deployment, and ease of development. It simplifies chatbot development by providing a single platform to design conversation flows, integrate APIs, deploy across multiple channels, and manage deployed chatbots and voicebots effortlessly. I appreciate the initial setup being straightforward as it comes with predefined dialog tasks. Additionally, in Search AI apps, the ease of crawling a number of websites in minutes is impressive. **What do you dislike about Kore.AI?** I think Kore.AI could improve by providing more detailed documentation and more flexibility for chatbot developers, especially for custom integrations and channel-specific debugging. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI simplifies chatbot development by providing a single platform for designing conversation flows, integrating APIs, deploying across channels effortlessly, and managing chatbots. I appreciate its low-code platform, ease of development, and ability to crawl numerous websites quickly in AI apps. ### 9. Easy, Comprehensive, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Kore.AI?** I like that Kore.AI is easy and intuitive to use. The integration with agents and Search AI is something I really enjoy. I also appreciate that the conversational flow is straightforward, which makes the initial setup easier. It's great to be able to offer different services managed by a chatbot, which really solves many problems for our company. **What do you dislike about Kore.AI?** I am frustrated with the integration with Meta for the WhatsApp, Facebook, and Instagram channels, as there are very few supported templates. Currently, there are pre-designed templates for these channels; however, they are limited. The button panels have a maximum of 3 buttons, and I believe some templates are necessary to display the information in a more organized way. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI allows me to offer different services managed from a chatbot, which is easy and intuitive. ### 10. Smart No-Code AI That Deflects Tickets and Delivers Clear ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Achyuth Kumar K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Kore.AI?** It offers no-code, drag-and-drop features, along with extensive support for deploying the app across various channels. AI is smart enough to understand messy, natural language rather than just acting like a basic FAQ bot. The ROI is clear: it deflects a ton of manual support tickets, making the investment well worth it for any team looking to scale. The training support was amazing. **What do you dislike about Kore.AI?** Even though it’s "no-code," the interface is so packed with advanced features that it feels cluttered and overwhelming for a beginner. It takes a lot of time to truly master how to build complex flows without hitting a wall. I’ve also run into some performance lag when the bot is trying to pull data from multiple integrations at once, it can cause a noticeable delay in the chat, which isn't ideal for a smooth user experience. **What problems is Kore.AI solving and how is that benefiting you?** The biggest benefit has been the "self-service" aspect, customers get instant answers to things like order tracking, order details without waiting in a queue. **Official Response from Srinivas Borra:** > Hi Achyuth, Thank you for such a thorough and thoughtful review! We're thrilled to hear that our no-code, drag-and-drop capabilities and multi-channel deployment are working well for your team. It's especially rewarding to know that the AI is handling natural, messy language effectively rather than just acting as a basic FAQ bot, that's exactly the intelligence we've worked hard to build in. The ROI you're seeing through ticket deflection and the self-service experience you've enabled. Giving customers instant answers on order tracking and details without waiting in a queue is precisely the kind of outcome we aim to deliver. We're also glad the training support made a positive impression! We appreciate your honest feedback on the interface feeling cluttered and overwhelming for beginners. You're right that the sheer depth of features can make the initial experience feel like a lot to take in, and we are actively working on improving the onboarding experience and simplifying navigation to make the platform more approachable without sacrificing its power. Regarding the performance lag when pulling data from multiple integrations simultaneously, thank you for flagging this. We understand how critical response speed is for a smooth user experience, and our engineering team is focused on optimizing integration performance to reduce those delays. We'd also encourage you to reach out to our support team so we can look into your specific setup and help tune it for better performance. We truly value your partnership and feedback, it helps us build a platform that works better for everyone. Thank you for being a part of the Kore.ai community! Cheers, Kore.ai ### 11. Makes Prompting Easier and Helps Track Model Failures **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar Jaswanth P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Kore.AI?** It has basically made developers’ lives easier. We don’t need to write the prompts ourselves, and we can also track the AI model when it fails to see where it went wrong. **What do you dislike about Kore.AI?** I think there are a few bugs that you need to resolve. **What problems is Kore.AI solving and how is that benefiting you?** We don’t need to write complex code to create chatbots or AI assistants. With simple drag-and-drop tools and easy navigation, we can create AI agents quickly and without much effort. ### 12. Low-Code, User-Friendly Platform with Powerful LLM Integrations and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** the best about Kore.ai is low code platform which I like most. works with mutiple LLMs like chatgpt,anthropic and custom models. supports and connects with API,CRM,databases. the UI is very user friendly where the beginner can easily start working on this platform. training structure is awesome which helps us to get deep understanding of every functionality. also it tracks conversation which helps us to debug the issues and the perfromace of this is just awesome and at last pricing on the products is low compared to other products in the market. **What do you dislike about Kore.AI?** I think Documentation provided can be Improved and there are some customization limitations which needs to be improved and sometimes I faced XO platform crash . **What problems is Kore.AI solving and how is that benefiting you?** It is solving many problems in different business area like providing chatbots and voice assistants to use as customer service in many areas. employee support in the HR Domain. ### 13. Highly Informative, Needs Consistent Performance **Rating:** 5.0/5.0 stars **Reviewed by:** jai k. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Kore.AI?** I find Kore.AI really informative. I also like that we have conversation analytics that help track and identify where issues might have occurred, allowing us to fix them. Additionally, the initial setup was easy as everything was in place. **What do you dislike about Kore.AI?** Sometimes I notice the bot doesn't work properly and doesn't give the expected response. **What problems is Kore.AI solving and how is that benefiting you?** I use Kore.AI to build projects with informative conversation analytics that help track and resolve issues efficiently. ### 14. Exceptional Support and Easy Setup with Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Sushil Kumar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Kore.AI?** I find Kore.AI's support very helpful; whenever we get stuck, they are ready to assist quickly. I've worked on many chatbots, and I appreciate how straightforward the initial setup of Kore.AI was for me. **What do you dislike about Kore.AI?** I feel like there could be improvements in the inbound and outbound scenario where instances need to select all the parameters like chatbots. It would be helpful if they could add some prompting steps based on current standards. Also, I'm looking for faster resolution for user issues. **What problems is Kore.AI solving and how is that benefiting you?** I use Kore.AI to resolve HR and IT issues without manual portal tasks, and it helps me quickly address FAQs based on queries. ### 15. kore.ai: An Intelligent Agentic Platform for Real-Time Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Srinivasulu B. | Full Stack AI Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** An agentic platform that provides intelligence for AI products, helping AI systems operate and learn in real time. **What do you dislike about Kore.AI?** There are no any dislikes about kore.ai. **What problems is Kore.AI solving and how is that benefiting you?** We used Kore.ai to address the issue of our support team being overwhelmed by a high volume of repetitive inquiries. By deploying its conversational AI platform, we were able to automate first-level customer interactions and integrate it smoothly with our existing backend workflows. As a result, over 60% of routine questions are now resolved instantly without human intervention. This has significantly reduced customer wait times and freed our staff to focus on more complex tasks. ### 16. Added Value Through Automation Technology **Rating:** 4.5/5.0 stars **Reviewed by:** Vinayak K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Kore.AI?** Technology and added value for the automation process. **What do you dislike about Kore.AI?** The trainers are great and have in-depth knowledge of the product. However, during the sessions it would be better to include more interactive activities, as that would help me understand the concepts more clearly and feel more connected. **What problems is Kore.AI solving and how is that benefiting you?** Automate the repeat task and make use of AI for better user experience. ### 17. A Great First Platform for Learning and Building Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Yashwanth K. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kore.AI?** This is the first platform I’ve ever used to learn, try things out, and build chatbots. Because of that, I genuinely liked everything about it. **What do you dislike about Kore.AI?** One thing I don’t like about Kore.AI is the agent node performance during chat conversations. At times, the agent node stops working, and we have to log out and log back in, and also refresh the page, to get it working again. **What problems is Kore.AI solving and how is that benefiting you?** So far, I’ve learned about automation AI, contact center AI, and a little bit about search AI. I find all of these areas quite useful for many real-time applications that people use in day-to-day life. **Official Response from Srinivas Borra:** > Hi Yashwanth, Thank you so much for sharing your journey with Kore.ai, it truly means a lot to us to have been your first platform for learning and building chatbots! Hearing that you enjoyed the experience from the very start is incredibly encouraging for our entire team. It's wonderful to know that you've been exploring Automation AI, Contact Center AI, and Search AI, and finding real-world relevance in each of these areas. That's exactly the kind of hands-on discovery we hope every user experiences on our platform. We appreciate you highlighting the agent node performance issue during chat conversations. We understand how disruptive it can be to have to log out, log back in, and refresh just to get things working again, and we sincerely apologize for the inconvenience. Our engineering team is actively looking into stability improvements for the agent node, and your specific feedback will help us prioritize and address this more effectively. In the meantime, if you face this issue again, please don't hesitate to reach out to our support team. We'd love to help troubleshoot and ensure a smoother experience for you. Thank you again for your trust in Kore.ai, and we look forward to supporting you as you continue to grow and build! Cheers, Kore.ai ### 18. Easy No-Code Setup and Smart Models, but Occasional Lag **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurav A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** No code setup using UI, providing the capabilities to integrate other tools like APIs, without compromising on the performance, the models and good in intelligence and pricing is also affective, onboarding on the platform is easy. **What do you dislike about Kore.AI?** Sometime the site gets lag and get hanged. **What problems is Kore.AI solving and how is that benefiting you?** Kore ai is helping to develop the chatbots in best and optimal time. ### 19. Good Integration, Pricing, and Support with Strong AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Ashutosh S. | senior developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The UI/UX feels slow at times, but the integration is good. Overall performance is fine, the pricing is quite good, and support has been good as well. The AI features are also good. **What do you dislike about Kore.AI?** The UI/UX feels slow and isn’t good. We need a faster, smoother UI/UX experience. **What problems is Kore.AI solving and how is that benefiting you?** conversation with AI agent, freedom to choose LLM model ### 20. Kore.AI: Easy Integration with Powerful ML Engines **Rating:** 5.0/5.0 stars **Reviewed by:** Lian M. | CUSTOMER RESOLUTION EXPERT, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The Kore.AI is very easy to integrate and ML engines are great thats what I like most about it. **What do you dislike about Kore.AI?** No built in testing sandbox from prom iteration **What problems is Kore.AI solving and how is that benefiting you?** No need for me to talk to a live person and im most comfortable with interacting with ang AI dmrater than a rral person ### 21. Human-Like AI Assistant That Streamlines Manual Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The product was really good. The AI assistant behaves like a real human being, which helps businesses automate their manual processes. **What do you dislike about Kore.AI?** Kore.ai is often criticized for its steep learning curve, occasional UI and performance issues, gaps in advanced documentation, and the complexity of building and maintaining large conversational workflows. Some users also report challenges during platform upgrades. Despite these drawbacks, many enterprises value its robust integrations, scalability, and comprehensive AI capabilities. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai solves the challenge of automating customer and employee interactions through AI-powered virtual assistants. It streamlines support, reduces repetitive manual tasks, integrates with enterprise systems, and improves response times. This benefits me by increasing operational efficiency, enabling faster issue resolution, lowering support costs, and allowing teams to focus on higher-value, strategic work. ### 22. It is wonderful Valuable Learning Experience with Kore.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Senthilkumar S. | Senior Automation QA, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** Kore.AI provides an intuitive low-code platform for building AI assistants, with strong NLU, seamless integrations, powerful analytics, and multi-channel support. It helps automate business processes efficiently while delivering a great user experience. **What do you dislike about Kore.AI?** Nothing to say .. all the features are good.. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai solves enterprise communication and automation challenges by providing AI-powered virtual assistants and intelligent agents that automate customer service, employee support, IT helpdesk, HR, and business workflows. It reduces manual effort, improves response times, and delivers consistent, 24/7 support through conversational AI.* ### 23. Excellent Live Training with Real-World Environment Exposure **Rating:** 5.0/5.0 stars **Reviewed by:** Shivangi M. | Agentic Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** the live environment exposure while live training **What do you dislike about Kore.AI?** After live trainings there should be a follow up session to sort queries of given assignment for certification **What problems is Kore.AI solving and how is that benefiting you?** kore is solving ccass related issues which is helping me to propose as a solution to clients pain points ### 24. Innovative and User Interactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** What stands out to me is the way it combines contact center features with AI, along with the addition of AI for search and automation. **What do you dislike about Kore.AI?** Everything here is really good. It’s a good one. **What problems is Kore.AI solving and how is that benefiting you?** Integrating AI, particularly the agent node, into automation AI has been a significant step. The process of incorporating the agent node has enhanced the overall automation experience, making it more efficient and intelligent. ### 25. Comprehensive Automation and Seamless Bot Development **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik M. | Chatbot Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about Kore.AI?** What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots. **What do you dislike about Kore.AI?** Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients. ### 26. Feature-Rich, Intuitive Platform—But Random Issues and Slow Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** lot's of different functionalities in one platform, production level od the system, intuiational UI and available integrations **What do you dislike about Kore.AI?** Random problems with the platform for example somthing worked yesterday and today it doesn't without any particular reason, waiting long for Support Team resolutions - in many of the cases I am able to resolve a problem by myself, before Support Team **What problems is Kore.AI solving and how is that benefiting you?** voicebots with quality metrics available ### 27. Supportive Instructor and Clear Documentation Make Learning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Doaa S. | Dynatrace Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Kore.AI?** 1- The professional instructor Suman Gurram is supportive and explains the topic in an easy manner 2- The Kore.AI documentation is understandable and easy to follow in implementation 3 - The recorded sessions are helpful 4- Ease of integration with 3rd party 5- the number of created application is unlimited 6- the trial days are reset with each new application **What do you dislike about Kore.AI?** 1- in the platform, I can't delete the unused components that I created by mistake or no longer used, such as: node, message, entity ...etc. **What problems is Kore.AI solving and how is that benefiting you?** it helps me in creating my first AI agent that understood the conversation and rich of different resources (FAQ, documents, websites and CSV), by this feature my agent will understand the user's intent to rely on AI Fastly and easy ### 28. Powerful Conversational AI Platform with Impressive Enterprise Features **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan P. | System engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Kore.AI?** Kore.AI stands out for its robust and highly customizable conversational AI platform tailored for enterprise use. The best aspect is its low-code/no-code interface, which allows both technical and non-technical users to build intelligent virtual assistants efficiently. The platform supports omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems (like Salesforce, ServiceNow, and Microsoft Teams), making it highly versatile. **What do you dislike about Kore.AI?** While Kore.AI is a powerful platform, it does come with a few drawbacks. The most notable is its steep learning curve—especially for users who are new to conversational AI or enterprise-level platforms. Despite offering a low-code interface, mastering the full feature set (like advanced NLP configurations, custom integrations, and conversation flows) can take time and often requires technical expertise. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the problem of inefficient, slow, and costly customer and employee support by using conversational AI to automate routine interactions. You get faster answers, 24/7 support, and smoother interactions with companies—without waiting on a human for simple requests. **Official Response from Srinivas Borra:** > Hey Chetan, Thank you for sharing such a thoughtful and balanced review. We truly appreciate you taking the time to highlight both the strengths of the Kore.ai platform and the areas where users may need more support as they get started. We’re glad to hear that our low-code/no-code capabilities, enterprise-grade NLP, omnichannel support, and integrations with systems are delivering value for you. Kore.ai is designed to give organizations the flexibility to build sophisticated conversational experiences while scaling across complex enterprise environments, and it’s encouraging to know these features are making a difference. You also raise an important and valid point about the learning curve. Because Kore.ai offers deep customization, advanced NLP tuning, and extensive integration options, there is an initial investment in learning, especially for users who are new to conversational AI or enterprise platforms. To address this, we continue to expand our onboarding resources, documentation, tutorials, and training programs to help users progressively build expertise, from simple assistants to highly advanced use cases. Our goal is to make it easier for teams to unlock the platform’s full potential at their own pace. We’re especially pleased that Kore.ai is helping reduce inefficiencies in customer and employee support by automating routine interactions and enabling faster, always-on assistance. Delivering quicker responses, smoother experiences, and reduced operational costs is exactly the outcome we aim to support for our customers. Thank you again for your feedback. Reviews like yours help us continue to improve the platform and better support our user community. Cheers, Team Kore.ai :) ### 29. Impressive AI Automation, But Needs Better Adaptability **Rating:** 3.5/5.0 stars **Reviewed by:** Anudeep K. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The new AI features integrated into the system are a significant improvement. The way AI is used to automate tasks, such as in search and automation within the chatbot, is truly impressive. **What do you dislike about Kore.AI?** The system definitely needs improvement. I encountered several bugs in the latest version of XO. For example, the sub intent feature did not function as expected, and there were occasions when the chatbot crashed and failed to perform as it should. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai offers a range of features that make it easy to use and require fewer people for development. Additionally, it simplifies the process of monitoring issues and identifying errors. ### 30. Thee most developer friendly platform ever for IVA development **Rating:** 5.0/5.0 stars **Reviewed by:** Irul M. | senior engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Kore.AI?** Everything from design to build to deployment to testing,all are integrated in a single platform which reduces the hurdles faced by we developers. Low code platform with place to analyse bot performance are really helpful in real time monitoring. **What do you dislike about Kore.AI?** Adding templates and images for enumeration list entity needs some additional work which could be taken care of. More features for IVR will be cherry on cake if available.Try to add an inbuilt non relational database also along with existing database. **What problems is Kore.AI solving and how is that benefiting you?** NLP engine is really good even after few shortcomings and some real time customer issues are addressed and solved within very less time because of developer friendly environment. **Official Response from Srinivas Borra:** > Hi Irul, Thank you for such an enthusiastic review! Being called the most developer-friendly platform for IVA development is truly an honour, and it means the world to our team who works hard to make that a reality. We're glad to hear that our end-to-end integrated environment, from design and build to deployment and testing, is helping reduce friction for developers like yourself. Knowing that our low-code approach and real-time bot performance analytics are making a difference in your day-to-day work is exactly the kind of feedback that keeps us going. It's also great to hear that our NLP engine is delivering strong results and helping resolve real-time customer issues quickly. That speed-to-resolution in a developer-friendly environment is something we're proud of. Thank you for your very specific and constructive suggestions; they are genuinely valuable. We've noted your feedback on templates and images for enumeration list entities, enhanced IVR features, and the addition of a built-in non-relational database. These are excellent ideas and we will be sure to pass them along to our product team for consideration in future roadmap planning. We truly appreciate your continued support and partnership with Kore.ai. Keep the feedback coming — it helps us build a better platform for developers everywhere! Cheers, Kore.ai ### 31. Effortless Low-Code Development with Flexible Customization with Pro-Code, Support Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** vipul p. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization. **What do you dislike about Kore.AI?** From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai assisted us in automating a variety of use cases related to HR, ITSM, and our internal knowledge base, which has improved productivity and efficiency for different stakeholders within the organization. Additionally, the agent-building capabilities of Kore.ai enabled us to automate workflow approvals, resulting in a 30% increase in approval rates. The implementation of Kore.ai's contact center has also enhanced customer satisfaction by resolving queries more efficiently and has allowed our customer support teams to use their time more effectively. ### 32. Its a quite one of the good platforms to develop a bot and integration it to other apps. **Rating:** 5.0/5.0 stars **Reviewed by:** Kodeeswaran C. | Senior IVA developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kore.AI?** Integration with other apps and simple UI. It is so simple as it is having a straight forward approach in developing the bot.Implementing the bot is also so simple, all you need is a url thats all. Customization of the bot is a highlight. **What do you dislike about Kore.AI?** Not much but a little improvement is needed in processing the utterances and training the bot. **What problems is Kore.AI solving and how is that benefiting you?** The problem which we faced was L1 support so we came with an idea to develop an agent to cut out the time of the response. So after implementing the idea as a solution using kore ai, we see a dramatic change from customer as they got impressed by the bot. Using the bot we are able to provide voice support also and add on to that we are able to connect multiple apps across platforms, using that we are able to perform multiple operations at ease. **Official Response from Srinivas Borra:** > Hi Kodeeswaran C, It’s great to hear that our platform’s integration capabilities, simplicity in bot development, and customization features have enhanced your experience. We’re also glad to know that using the platform for L1 support has made a significant positive impact, allowing for faster responses, voice support, and seamless multi-platform integration. Your feedback on the improvement of utterance processing and bot training is valuable, and we’ll certainly look into optimizing those areas to make your experience even better! Cheers, Team Kore.ai :) ### 33. Intuitive Platform for Learning Conversational AI, with Room for Free Tier Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** ANKIT S. | Programmer Analyst Trainee, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** I recently completed the Conversational AI course using Kore.AI and also built a few projects based on what I learned—and I have to say, I genuinely loved the experience. What stood out to me the most was how easy and intuitive the platform is. Even as someone still growing in the AI space, I found it incredibly helpful for understanding how conversational bots work. The tools and features are well thought out, and the platform gives you a lot of flexibility whether you're working with no-code or diving into custom logic. The course itself was well-structured, and the hands-on approach helped me apply what I learned directly into real-world projects. I especially appreciated how Kore.AI supports integration with various systems and offers strong NLP capabilities—it made my bots feel smart and responsive. Overall, Kore.AI has been a game-changer in my learning journey. If you're exploring conversational AI, I highly recommend giving it a try. It’s not just a tool—it’s a complete ecosystem for building intelligent, scalable, and impactful AI solutions. **What do you dislike about Kore.AI?** While I really enjoyed using Kore.AI and found it very useful for learning and building projects, there are a few small things that could be better. Some advanced features take a bit of time to understand, and the interface can occasionally feel slow when working on complex bots. Also, having more flexibility in the free tier would be great for learners. But overall, it’s a solid platform and I’d still highly recommend it! **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is solving the challenge of building smart, human-like conversations between users and systems. For me, it made learning and creating conversational bots much easier. I was able to build real-world projects without needing deep coding skills, and it helped me understand how AI can automate tasks, improve user experience, and save time. It’s a great tool for anyone looking to get hands-on with conversational AI. ### 34. Powerful Conversational AI Platform with Some Complexity for Deep Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael R. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** As a software developer, what I appreciate most about Kore.ai is its comprehensive conversational AI platform that simplifies the entire bot building lifecycle. I particularly value the ability to design, train, deploy, and analyze virtual assistants all within a single environment. The flexibility it offers to integrate Large Language Models (LLMs) and combine their strengths with the platform's proprietary NLU (Natural Language Understanding) models is a huge advantage. This allows me to quickly create robust, scalable, and contextual conversational experiences, significantly reducing development complexity and accelerating time-to-market. It's a powerful tool for orchestrating complex, enterprise-level bots **What do you dislike about Kore.AI?** As a developer, what I dislike most about Kore.ai is that, despite its great power and abundance of features, the platform can sometimes feel too complex or a bit rigid when I try to make very deep customizations or utilize agile development workflows. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the problem of complexity and time-to-market in developing conversational AI at an enterprise scale. For me as a developer, this translates into the direct benefit of accelerated development and reduced integration effort. Instead of building the complex NLU, backend, and orchestration infrastructure from scratch, I can use their low-code platform and pre-built connectors for enterprise systems (CRM, ERP, etc.). This allows me to focus on the business logic and user experience, delivering end-to-end virtual assistant solutions that are inherently scalable and secure much faster than with traditional development. ### 35. Powerful NLU with Flexible Integration, Some Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** MD Tokon S. | Social Media Manager & SEO Specialist, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Kore.AI?** I like Kore.AI for its strong capabilities and excellent integration options, which are essential for serious AI automation projects. The powerful NLU ensures accurate understanding of user intent, while the flexible low-code platform makes it easy to build, scale, and deploy enterprise-grade conversational bots quickly with minimal development effort. It also automates support and workflows across channels while seamlessly integrating with enterprise systems. Moreover, using Kore.AI alongside CRM systems, ticketing tools, and internal workflows enhances real-time conversational experiences. **What do you dislike about Kore.AI?** Some advanced features have a learning curve for new users, and the documentation should be more transparent and detailed to make onboarding and planning easier. Advanced features would be easier to use with more detailed, use case-driven documentation, clearer examples, and stronger in-product guidance for complex workflows and integration. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the challenge of scaling intelligent conversations by automating support and workflows. Its strong NLU ensures accurate intent understanding, and the low-code platform lets me build and scale complex conversational experiences quickly. ### 36. Strong NLU Engine and Easy-to-Scale Visual Bot Builder **Rating:** 5.0/5.0 stars **Reviewed by:** Niranjankumar K. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** Strong NLU engine and easy-to-scale visual bot builder. **What do you dislike about Kore.AI?** Pricing/licensing is often flagged as expensive, particularly for smaller teams or for enterprises when compared with some competitors. This tends to be even more noticeable at scale. **What problems is Kore.AI solving and how is that benefiting you?** Scaling support without scaling headcount—enabling 24/7 automated support while reducing cost per interaction as volume grows. ### 37. All-in-One Conversational AI Platform with Flexible Bot Customization **Rating:** 5.0/5.0 stars **Reviewed by:** ANSHUL K. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Kore.AI?** It offers a complete AI-based conversational AI platform where we can design bots, train NLU, integrate with backend systems, and monitor performance all in one place. This gives developers the flexibility to customize as needed. **What do you dislike about Kore.AI?** Nothing as of now—I don’t dislike anything about Kore.AI at this time. **What problems is Kore.AI solving and how is that benefiting you?** It solves the challenge of scaling human-like conversations across enterprise systems by automating customer and employee interactions through intelligent virtual assistants. It helps me by reducing the manual effort required to handle repetitive queries, enabling faster integration with backend systems, and allowing me to build and customize conversational AI chatbots efficiently. **Official Response from Srinivas Borra:** > Hi Anshul, Thank you for your kind and detailed review! We're thrilled to hear that our all-in-one platform is hitting the mark for you — from bot design and NLU training to backend integration and performance monitoring. Giving developers that complete, unified experience with the flexibility to customize is something we've invested deeply in, and it's great to see it making a real difference. It's equally rewarding to know that Kore.ai is helping you scale human-like conversations across enterprise systems, reduce manual effort on repetitive queries, and speed up backend integrations. That's precisely the kind of impact we aim to deliver for every customer. Having nothing to dislike is the best compliment we could ask for, and it motivates us to keep pushing the boundaries of what our platform can do. We remain committed to continuously enhancing the experience so it only gets better from here. Thank you again for being a valued part of the Kore.ai community. We look forward to supporting your journey ahead! Cheers Kore.ai ### 38. Easy, Flexible Automation—Documentation and Onboarding Could Be Better **Rating:** 3.0/5.0 stars **Reviewed by:** Marwa k. | RPA Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** Kore.ai is easy to use, flexible, and helps automate tasks efficiently. **What do you dislike about Kore.AI?** There isn’t much to dislike, but improving the documentation and onboarding experience would make it even better. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai simplifies AI automation and chatbot development, helping save time and improve efficiency. ### 39. Effortless Conversational Flow Creation with Intuitive Multi-Channel Support **Rating:** 5.0/5.0 stars **Reviewed by:** G N. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Kore.AI?** The platform allows you to create complex conversational flows with ease, requiring minimal coding. It also offers built-in support for multiple channels. The natural language processing is reliable, and the user interface is straightforward and user-friendly for both developers and business users. **What do you dislike about Kore.AI?** At times, the user interface feels somewhat clunky, particularly when handling large bot flows. Additionally, debugging more complex conversations is not always intuitive, and I find that the documentation lacks sufficient detail for advanced use cases. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai has streamlined both customer and employee interactions by using intelligent chatbots. In my experience, it has significantly lessened the manual work involved in addressing repetitive questions and has led to faster response times. Additionally, I’ve found it much simpler to deploy bots on various platforms without the need to rebuild them each time. ### 40. Easy No-Code Workflows, But Occasional Downtime **Rating:** 3.0/5.0 stars **Reviewed by:** Krishna S. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** The integrations and workflows are easy to set up without writing any code. **What do you dislike about Kore.AI?** Sometimes the bot and the platform go down. **What problems is Kore.AI solving and how is that benefiting you?** It makes building chatbot flows and voice bots simple, but we’re facing issues with training the data. ### 41. Easy Deployments with Powerful Drag-and-Drop and AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The drag-and-drop functionality, along with the integration of AI features, also relies on external APIs. Deployments are easy. **What do you dislike about Kore.AI?** Nothing major as such. Sometimes the AI models hallucinate when trying to find the result for a given query, and at times the servers also have network issues. **What problems is Kore.AI solving and how is that benefiting you?** One very important thing is that it’s fed with product content and then gives answers based on that. This helps customers get accurate, context-specific responses instead of generic ones. ### 42. Time-Saver with Low-Code Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Issa H. **Reviewed Date:** February 13, 2026 **What do you like best about Kore.AI?** I like that Kore.AI solves many problems and saves time. The low-code feature is really beneficial, as it saved me time. It helps me by not needing to rewrite prompts or scripts, and if I need to copy a node, it saves even more time. **What do you dislike about Kore.AI?** It should be easier to move nodes between dialogs so that I don't have to rewrite anything. Adding a copy-paste feature would help simplify the work and reduce time. Also, I think more videos in the academy would make learning easier, providing more detail than just reading. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI saves me time by solving many problems with its low-code features and copy-paste functionality. It prevents rewriting prompts and scripts, simplifying work. ### 43. Powerful, Flexible Bot Builder with Robust Dialog Management and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Swaraj K. | Chatbot Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Kore.AI?** It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases. **What do you dislike about Kore.AI?** Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations. **What problems is Kore.AI solving and how is that benefiting you?** We can easily built conversation flows. It will reduces load on humans by giving accurate results 24/7. **Official Response from Srinivas Borra:** > Hi Swaraj, Thank you for your detailed and valuable feedback! We're glad to hear that you find Kore.ai's bot-building platform powerful and flexible. Knowing that our dialog management, seamless integrations, customizable workflows, and automation AI capabilities are making an impact for you is truly rewarding. It's also great to hear that Kore.ai is helping you build conversation flows efficiently and reducing the load on your team by delivering accurate, 24/7 responses. That round-the-clock reliability is something we're proud to offer. We hear your concerns around debugging, particularly with session handling and publishing, and we understand how time-consuming those issues can be for a developer. Our engineering team is actively working to improve the debugging experience and make those processes more transparent and intuitive. Your feedback helps us zero in on the areas that matter most. Regarding documentation for advanced configurations, that's a very valid point. We are continuously expanding and refining our documentation, and we will make sure your feedback is shared with the team to prioritize clearer guidance for complex use cases. In the meantime, please don't hesitate to reach out to our support team for any specific debugging challenges, we're always happy to help. Thank you for being a valued Kore.ai user, Swaraj. We look forward to continuing to support your work! Cheers, Kore.ai ### 44. Makes Coding and Multi-Channel Bot Deployment Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** This development platform helps a lot of developers code more easily and deploy bots across different channels. **What do you dislike about Kore.AI?** The runtime updates in Pro Bot Builders sometimes don’t save my code, which ends up forcing me to rewrite it. **What problems is Kore.AI solving and how is that benefiting you?** I have been a kore.ai developer for the past 9 years, and during this time I have worked on different business use cases that helped increase productivity while minimizing human intervention. ### 45. Excellent for Building Voice Bots, Web Bots, and Agents with Internal or External LLMs **Rating:** 5.0/5.0 stars **Reviewed by:** Devender Reddy M. | Sr Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Kore.AI?** Creating Voice Bots , Web Bots and Agents using external and Internal LLMS **What do you dislike about Kore.AI?** High Cost and Hidden Fee and Platform complexicity **What problems is Kore.AI solving and how is that benefiting you?** While writing large script in script node we cant find contrl F in the Window. **Official Response from Srinivas Borra:** > Hi Devender, Thank you so much for taking the time to share your detailed feedback and for updating your review! We're thrilled to hear that you've had a great experience building Voice Bots, Web Bots, and Agents using both external and internal LLMs. Enabling seamless bot and agent development is at the core of what we do, and it's wonderful to know the platform is delivering value for you. We sincerely appreciate your candid feedback on pricing and platform complexity. We understand that cost transparency and ease of use are critical, and we are continuously working to improve our pricing communication and simplify the overall platform experience. Your input helps us prioritize the right improvements. Regarding the Ctrl+F functionality in the Script Node, that's a very valid point, and we can see how the absence of a search shortcut can slow down productivity when working with larger scripts. We have noted this as a feature enhancement request and will pass it along to our product team for consideration in an upcoming release. We truly value your partnership and are committed to making your experience with Kore.ai even better. Please feel free to reach out to our support team at any time. We're always here to help. Cheers, Kore.ai ### 46. Flexible AI with Seamless LLM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Lance S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kore.AI?** I like Kore.AI's flexibility, which allows me to adapt to different projects easily. I also appreciate its tight integration with LLMs, which helps in understanding different languages across multiple places. This integration significantly enhances the capabilities of Kore.AI for my projects. **What do you dislike about Kore.AI?** We could get quicker resolution on support tickets **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI eliminates the need for additional people answering the phone in our call center projects eliminate data entry errors. **Official Response from Srinivas Borra:** > Hi Lance, Thank you for your thoughtful review and for highlighting what makes Kore.ai work for you! We're delighted to hear that the platform's flexibility has made it easy to adapt across different projects, and that our tight LLM integration is adding real value in handling multilingual capabilities. Empowering developers and teams to build smarter, more versatile solutions is at the heart of what we do. It's also great to know that Kore.ai is making a tangible difference in your call center projects, reducing the need for additional staffing and minimizing data entry errors, which are exactly the kinds of outcomes we aim to deliver for our customers. We hear you on the support ticket resolution times, and we sincerely apologize for any delays you've experienced. We know how critical timely support is, especially when you're working on live projects. We are actively investing in expanding our support capabilities to ensure faster turnaround times, and your feedback reinforces the urgency of that effort. Thank you again for being a valued part of the Kore.ai community. We're committed to continuously improving and are grateful for your partnership. Cheers, Kore.ai ### 47. User-Friendly and Powerful, But Customization Can Be Cumbersome **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad U. | Kore.ai developer or Boomi consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Kore.AI?** I like the Kore.ai platform because it’s user-friendly, visually intuitive, and provides powerful tools for building intelligent, conversational AI agents without deep coding knowledge. **What do you dislike about Kore.AI?** I dislike that Kore.ai’s customization options, while powerful, often require deep platform knowledge and can slow down development. As a professional, I find that even small configuration changes sometimes demand multiple steps instead of a streamlined workflow. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is solving the problem of creating intelligent, automated conversations between users and businesses. It eliminates the need for manual customer support by using AI-driven virtual assistants that understand natural language. This benefits me by helping me learn how to design, automate, and manage smart workflows, improve customer experience, and build scalable AI solutions with low-code tools. ### 48. Powerful conversational AI platform with strong enterprise capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Harini B. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Kore.AI?** I really like the flexibility and scalability of Kore.AI’s platform. The no-code/low-code interface helps speed up bot development, while still allowing deep customization for complex use cases. The platform integrates seamlessly with multiple channels, and the analytics features provide great visibility into bot performance. **What do you dislike about Kore.AI?** The ease of implementation and the wide range of features stand out. It provides strong NLP capabilities, enterprise-grade security, and prebuilt templates that save time. The integration options with third-party systems are very useful for businesses, and customer support is responsive and helpful. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is helping us automate customer interactions, streamline support, and reduce response times through intelligent virtual assistants. It centralizes conversations across multiple channels, making it easier to deliver consistent experiences to users. The platform also reduces manual effort for repetitive tasks, improves operational efficiency, and provides analytics that help us continuously improve our bots. Overall, it saves time, lowers costs, and enhances customer satisfaction. ### 49. Innovative AI Features with Room for Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** bharath k. **Reviewed Date:** November 05, 2025 **What do you like best about Kore.AI?** I genuinely appreciate Kore.AI for its wide array of features that set it apart from other chatbot or agent application platforms in the market. The platform excels in offering extensive capabilities in areas such as billing and testing, which are crucial for seamless operations. Furthermore, the integration of advanced features like Search AI and Agent AI is particularly impressive. These recent innovations enhance the functionality of the Kore.AI contact center application, offering significant improvements in efficiency and user experience. These tools are not only advanced but also integral in streamlining processes and improving the overall operational dynamics of the contact center solution provided by Kore.AI. **What do you dislike about Kore.AI?** With a large number of features, Kore.AI also comes with a considerable number of issues. There is a noticeable lag in resolving these issues, indicating that less importance might be given to testing the product before releasing it for use. This is an area that needs more attention and improvement to ensure a smoother user experience. **What problems is Kore.AI solving and how is that benefiting you?** I find Kore.AI reduces billing efforts and simplifies conversational flow design with its generative AI features, enhancing our contact center application development. ### 50. User-Friendly with Fine-Tuning Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Saravanan V. **Reviewed Date:** November 03, 2025 **What do you like best about Kore.AI?** I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience. **What do you dislike about Kore.AI?** I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience. **What problems is Kore.AI solving and how is that benefiting you?** I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training. - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+14%3A07%3A56+-0500&secure%5Bsession_id%5D=73dc0cf4-bb64-424c-bbc7-ffe84b550ec0&secure%5Btoken%5D=07dd518c09fb1a76d56547f0c46fcda7bb47f92695827dcc48e06a7512a8494a&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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[ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)