--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 501 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 501 scale: '5' date_modified: '2026-07-31' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 501 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. (206 reviews) - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. (117 reviews) - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. (96 reviews) - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. (85 reviews) - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. (46 reviews) - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. (43 reviews) - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. (39 reviews) - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. (31 reviews) - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Kore AI is the leading CAI platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alex O. | Plutus AI Platforms , Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** Excellent training, easy to use platform software and great functionality. **What do you dislike about Kore.AI?** There was nothing I disliked, the training is comprehensive to cover all the functionaily. A series of short videos post training would be good to have. **What problems is Kore.AI solving and how is that benefiting you?** I have developed a solution to improve and automate customer service when deployed it will eliminate the need for two employees. **Official Response from Srinivas Borra:** > Hi Alex, Thank you for sharing your positive feedback about your experience with Kore.ai. We are thrilled that you found our training to be comprehensive and our platform easy to use. We understand the importance of having access to the right resources, and we appreciate your suggestion regarding the post-training videos. We will take your feedback into consideration as we continually strive to enhance our customer's experience. We are excited to hear that our platform has enabled you to develop a solution to automate customer service and improve your operations. At Kore.ai, we pride ourselves on helping businesses streamline their processes, and we are delighted that our platform has been able to provide you with a solution that eliminates the need for two employees. If you need more information or would like to connect with us further, please do not hesitate to reach out to us at hello@kore.com. We would love to hear more about how we can continue to support your business. Thank you for choosing Kore.ai as your preferred platform. ### 2. The technological revolution of chatbot assistants **Rating:** 4.5/5.0 stars **Reviewed by:** FRANCISCO P. | Analist systems, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Kore.AI?** What I like the most about using Kore is its easy user interface to help the development of chatbot assistant projects. **What do you dislike about Kore.AI?** Sometimes the javascript programming fails and we must constantly restart the page or update to avoid failures **What problems is Kore.AI solving and how is that benefiting you?** better customer service time and significant savings for customers **Official Response from Srinivas Borra:** > Dear Francisco, Thank you for taking the time to write a review for us. We really appreciate your feedback. We've designed our UI such that it is helpful for technical as well as non-technical users to develop IVAs and we're glad you found our UI easy to use. Regarding your concern about the JS script failing, could you please give us more details on this? We will look into it and try to solve this issue as soon as possible for you. Please write to us at hello@kore.com and we will get back to you. Hope this helps! :) ### 3. Easy to use platform with not much coding knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Kore.AI?** Very Intuitive and easy to use. The bot builder is designed as per the bot development life cycle and that makes it easy for non technical guys also to develop bots. **What do you dislike about Kore.AI?** Too many features are there. All might not be useful for every type of role. The platform can be customized as per the user role and type of bot to be developed. **What problems is Kore.AI solving and how is that benefiting you?** Chatbots can optimize the time of the marketing and sales team to generate leads. The AI gives the bot a human touch which increased the user experience. **Official Response from Srinivas Borra:** > Thank you for your feedback and for highlighting the intuitive design of our bot builder that makes it easy for non-technical users to develop bots. We're glad that you find our platform user-friendly and intuitive. Regarding your concern about the number of features, we understand that our platform has a wide range of features to cater to different types of bots and user roles. Our platform is designed to be customizable as per the user role and type of bot to be developed, and we offer training and support to help users navigate and make the best use of our platform. We're happy to hear that our chatbots have helped optimize the time of your marketing and sales teams to generate leads, and that our AI has given your bots a human touch, enhancing the user experience. If you need more information or want to connect with us further, please feel free to reach us at hello@kore.com. Additionally, you may find our developer documentation helpful at https://developer.kore.ai. ### 4. Kore AI Platform Review **Rating:** 4.0/5.0 stars **Reviewed by:** nataraj m. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Kore.AI?** I like creating chatbot in easy way without any coding and various templates are available in store helps me to create bot without any efforts and smart bot feature really useful **What do you dislike about Kore.AI?** I need some more templates based on particular category. there is only single workspace It would be fine when there feature to add another workspace and bot demo should be provided **What problems is Kore.AI solving and how is that benefiting you?** Instead of assigning a customer support I can use chatbot it replace the customer support and helps to customer related queries in faster way and can focus onto our customers **Official Response from Srinivas Borra:** > Dear Nataraj, First off, thanks for taking out the time to write this review. We put in efforts to offer the best services to our customers and are pleased to read reviews like yours when our efforts are appreciated. We are glad that you found our low-code platform to be helpful. Regarding your query about the workspace - users can create multiple workspaces on the platform. Please refer to the link here: https://developer.kore.ai/docs/bots/chatbot-overview/using-workspaces/ Further, regarding the templates, it is a continuous process to add templates, and we try our best to keep adding them frequently. For more info on this, please refer to: https://kore.ai/templates/. Hope this helps. For any further queries/feedback, please feel free to reach out to us at hello@kore.com. We would love to hear from you! ### 5. Kore.AI is user friendly platform to automate customer and employee experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** It's multiple features helps achieve the best user experience based on the requirements. Optimized NLP is added advantage. Kore platform is easily understandable Comapred to other competitors. **What do you dislike about Kore.AI?** Feasibility to download Usage & Containment reports to be improved. It is in plan to accomadate this in future releases. **What problems is Kore.AI solving and how is that benefiting you?** It is solving the major problems in ITSM and reducing the traffic to agents. Easy debugging steps in the bot helps solve the issues by myself. Becase of this the business performance has improved. ### 6. Review on Kore.ai platform - NLP and Smart Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Prathiksha C. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** As an NLP resource, the hybrid approach helps build more human conversation experience. **What do you dislike about Kore.AI?** Right now, there is nothing to complain about. **What problems is Kore.AI solving and how is that benefiting you?** It helps build chatbots in a human conversational way with hybrid NLP features. And also great to have the feature of agent transfer. **Official Response from Srinivas Borra:** > Hi Prathiksha, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 7. Conversational AI **Rating:** 3.5/5.0 stars **Reviewed by:** Paneendra G. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** Creating dialogue callflows and Machin Learning training. Kore support is excellent **What do you dislike about Kore.AI?** customizing the functionalities for IVR channel **What problems is Kore.AI solving and how is that benefiting you?** IVR conversation AI **Official Response from Srinivas Borra:** > Hi Paneendra, Thank you for appreciating our customer support and training. We aim to offer the best possible experience to you. Here is the documentation regarding customizing the IVR channel's functionalities: https://developer.kore.ai/docs/bots/advanced-topics/ivr-integration/ivr-integration/. If you're looking for anything specific, let us know, and we will look into helping you in the best possible way. We are reachable at hello@kore.com. Hope this helps! Thanks! ### 8. Bot response is really great. **Rating:** 5.0/5.0 stars **Reviewed by:** Ram Mohan B. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** I like the quick responses from the bot. The NLP is just fantastic. **What do you dislike about Kore.AI?** Nothing much about the platform as of now. **What problems is Kore.AI solving and how is that benefiting you?** It saves a lot of waiting time for every user. It improves the interaction between an organization and its customers. **Official Response from Srinivas Borra:** > Hello, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 9. Bank Assist XO platform really works well **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpak Kumar A. | Senior Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** I love the platform's automation with no code or fewer code features. **What do you dislike about Kore.AI?** A few of the features are not working with all languages, and this needs to be taken care of. **What problems is Kore.AI solving and how is that benefiting you?** It helps to solve user queries without human interference. ### 10. you can give vent to your creativity with implementable tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Luca B. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** the ability to implement anything very simply **What do you dislike about Kore.AI?** Some problems with the Italian language. **What problems is Kore.AI solving and how is that benefiting you?** It is advantageous to combine many different tasks under the same platform **Official Response from Srinivas Borra:** > Hi Luca, We are grateful that you took the time to leave us a review and appreciate our platform. Your feedback helps us to improve service for everyone. We're sorry that you found problems with the Italian language. Please share what specific issues you are facing with the Italian language. You can reach us at hello@kore.com. Hope this helps! Thanks again, Luca! ### 11. Absolute delight to use **Rating:** 5.0/5.0 stars **Reviewed by:** LAKSHMY M. | IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** User-friendly, easily accessible, and easy maintenance **What do you dislike about Kore.AI?** There is nothing to dislike about kore ai platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI helps with IT solutions. It is beneficial as the solution for my problem is available in the bot itself **Official Response from Srinivas Borra:** > Hello Lakshmy, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 12. CHATBOT with many possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Kore.AI?** i like the knowledge graph for training the faq's, and that we can extract the faq's other external websites in an easy manner, Dialog tasks will be easy to see the created flow of tasks **What do you dislike about Kore.AI?** sometimes the website is taking more time to load the content. More content videos should be available on youtube for easy implementation of different functionalities available in the chatbot **What problems is Kore.AI solving and how is that benefiting you?** Machine learning helps the chatbot in training the utterances and also the add synonyms is helping to add the user different conversations. and the faq's helping in answering the questions to the user **Official Response from Srinivas Borra:** > Dear Reviewer, We want to thank you for taking out the time to write this review for us. We are pleased to learn that you liked our features of the knowledge graph for training and dialog tasks. Such feedback from our customers like you makes us confident to continue bringing out the best solutions possible for you. Further, regarding your concern about videos for easy implementation of different functionalities available in the chatbot - Currently, we have these - Documentation - https://developer.kore.ai/docs/bots/chatbot-overview/koreai-platform/ Academy - https://academy.kore.ai/ Videos - https://youtube.com/playlist?list=PLTWZMCoy7-QHeEMRb2lY4hpMp-4jmx8Sb https://youtube.com/playlist?list=PLTWZMCoy7-QHHaobbXrgSIi8gXwrj753S If you are looking for anything specific, we are open to taking your feedback and providing the best content. For any further feedback/concerns, please feel free to reach out to us at hello@kore.com. We'll be happy to help! :) ### 13. Awesomeness **Rating:** 5.0/5.0 stars **Reviewed by:** Akash S. | Project Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Kore.AI?** NLP part I liked it very much. Its control over the conversation and the depth it allows users to design is really good. **What do you dislike about Kore.AI?** nothing much disclikes. Lot of things to learn, but it helps for a better solution **What problems is Kore.AI solving and how is that benefiting you?** Conversation AI **Official Response from Srinivas Borra:** > Thank you for taking the time to write a review for Kore.ai, we're glad to hear that you're enjoying using our platform! We're thrilled to hear that you've found our natural language processing (NLP) capabilities to be helpful in controlling conversations and designing bots. We understand that there can be a learning curve when using new technology, but we're happy to hear that our platform has been beneficial for you. If you're looking to continue your learning, we recommend checking out our developer documentation, which can be found at https://developer.kore.ai. If you have any further questions or would like to connect with us, please feel free to reach us at hello@kore.com. Thanks again for your review and for being a part of the Kore.ai community! ### 14. Kore.ai Experience Optimization Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** User-friendly platform and it is easy to build a workflow for the different use case **What do you dislike about Kore.AI?** I have not seen anything as such still now **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solving business problems which every user essentially requires in life **Official Response from Srinivas Borra:** > Hello, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 15. XO platform review **Rating:** 5.0/5.0 stars **Reviewed by:** Anupama N. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Kore.AI?** Perfect blend of Conversational AI and Digital UX. Use of usage. **What do you dislike about Kore.AI?** Nothing specific to point out right now. **What problems is Kore.AI solving and how is that benefiting you?** Helps me design the bot seamlessly without having to worry about the coding aspect. One can put creativity into play. **Official Response from Srinivas Borra:** > Dear Anupama, Thank you for taking the time to share your experience with Kore.ai on G2. We're glad to hear that you are enjoying the perfect blend of conversational AI and digital UX provided by our platform. We strive to make bot-building an effortless experience for our users, and it's great to see that you appreciate our focus on ease of usage. Regarding your comment on not having anything specific to point out, we're always looking for ways to improve our platform, and we'd be happy to hear any suggestions or feedback that you may have. If you have any questions or need further assistance, please feel free to reach out to us at hello@kore.com. We'd be more than happy to help. Thank you for choosing Kore.ai. ### 16. Great Product to work on **Rating:** 5.0/5.0 stars **Reviewed by:** ramachandra m. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** Everything, it is very simple to use and easy to implement . **What do you dislike about Kore.AI?** Nothing, overall a great product to look forward too, there is continuous improvement. **What problems is Kore.AI solving and how is that benefiting you?** We are using for ITSM and also for CRS. **Official Response from Srinivas Borra:** > Hello Ramachandra, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 17. Good experience but a lack of support **Rating:** 3.5/5.0 stars **Reviewed by:** Gustavo D. | RPA Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Kore.AI?** The automatic learning and the simple design of the conversations. **What do you dislike about Kore.AI?** The lack of the caracteristics, like develope more advanced code or better forms and functions for them. **What problems is Kore.AI solving and how is that benefiting you?** The easy design and personalization for a variety of clients **Official Response from Srinivas Borra:** > Thank you for taking the time to leave a review for Kore.ai. We appreciate your feedback and are glad to hear that you appreciate the automatic learning and simple conversation design. At Kore.ai, we pride ourselves on creating a platform that allows for easy and intuitive conversation design while still providing powerful AI capabilities. We also appreciate your suggestions on developing more advanced code and better forms and functions. Our team is constantly working to improve and enhance our platform to meet the evolving needs of our clients, and your feedback will certainly be taken into consideration. If you have any specific suggestions or feedback, please don't hesitate to reach out to us at hello@kore.com. Thank you again for your review and for choosing Kore.ai for your conversational AI needs. If you are interested in learning more about the features and capabilities of our platform, please visit our website at www.kore.ai or check out our developer documentation at https://developer.kore.ai/ for more information. ### 18. good experience on kore.ai **Rating:** 4.0/5.0 stars **Reviewed by:** thirumala r. | ASE, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** good platfrom for chatbots it is all for good using process and this wonderful platform recently i see **What do you dislike about Kore.AI?** there is no dislike that are recvied but there is serve is that are occur in that kore.ai **What problems is Kore.AI solving and how is that benefiting you?** good for converstional ai **Official Response from Srinivas Borra:** > Thank you for sharing your feedback about Kore.ai! We're glad to hear that you find our platform good for chatbots and easy to use. At Kore.ai, we're constantly working to improve our platform and provide our customers with the best experience possible. We're sorry to hear that you've experienced some issues with our platform. If you could share more details about the issue you faced, we'll be happy to assist you in resolving it. In the meantime, we'd like to point you to our developer documentation, which may provide helpful resources for your development process. You can find our developer documentation at https://developer.kore.ai/v10/docs/. If you need more information or want to connect with us further, please feel free to reach us at hello@kore.com. We appreciate your feedback and look forward to continuing to provide you with the best conversational AI platform. ### 19. very effective create IVR call flows **Rating:** 4.5/5.0 stars **Reviewed by:** Omprakash G. | Associate projects, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** very effective create IVR call flows, very easy interface and we can write constraints using Javascript.............................................................. **What do you dislike about Kore.AI?** Debugging feature should be there............................................................................................................................................................................ **What problems is Kore.AI solving and how is that benefiting you?** It is providing very effective tool to create call flows for various channel. Easy to configure all information....................................................................................................................... **Official Response from Srinivas Borra:** > Hi Omprakash, Thank you for taking the time to leave a review! We're glad to hear that you find Kore.ai's interface easy to use and the ability to write constraints using Javascript helpful in creating effective IVR call flows. Regarding your feedback about the debugging feature, we understand that debugging is a critical part of the development process, and we're constantly working to improve our platform to provide the best possible experience. We appreciate your input and will take it into account as we continue to enhance our platform. If you need more information or want to connect with us further, please feel free to reach us at hello@kore.com. Additionally, you might find our developer documentation helpful in getting the most out of Kore.ai. You can access it at https://developer.kore.ai/. Thanks again for your review! ### 20. Easy to develop Chatbots and Developer friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** Kore.ai platform easy to develop chatbots using the drag and drop tool. Using the tool quickly build, test and release the usecases into production and it's provide the metrics to improve the customer experience. **What do you dislike about Kore.AI?** Kore.ai don't have UI based integrations with third party applications and still need to improve on extracting FAQ's from documents. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai automate the repeated customer questions and it's help us to reduce the contact center costs. ### 21. Kore.ai is best in chatbot surly it will be used by everyone in future. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** Creating a bot is easier using Kore.ai platform, and we can do it in less time. **What do you dislike about Kore.AI?** The older version of the bot can't be updated to the new version. **What problems is Kore.AI solving and how is that benefiting you?** Can develop and deploy bot easier way. **Official Response from Srinivas Borra:** > Thank you for sharing your feedback about your experience with Kore.ai. We're glad to hear that our platform has been able to provide you with a faster and more efficient way to create bots. Our goal is to make it easy for our users to develop and deploy bots using our platform. Regarding your comment about updating older versions of bots, we would like to let you know that our latest version has several new features and improvements that we think you'll find useful. We would recommend checking out our developer documentation (https://developer.kore.ai) to learn more about what's new in our latest version. If you have any questions or need further assistance, please don't hesitate to reach out to us at hello@kore.com. We're here to help! ### 22. Kore.Ai Bank Assist Review **Rating:** 4.5/5.0 stars **Reviewed by:** Lokesh K. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** Platform features, Low code no code is the best feature which i liked as developer **What do you dislike about Kore.AI?** None at this point of time, hopefully it remains this way **What problems is Kore.AI solving and how is that benefiting you?** Automating IVR & banking operations **Official Response from Srinivas Borra:** > Hi Lokesh, Great to hear that you are satisfied with Kore.ai BankAssist! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 23. Bot without code **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Kore.AI?** UI is very friendly and fast making it easy for developers to work for longer period of time. Apart from this Kore.AI is a great software for a chat bot as per your requirement **What do you dislike about Kore.AI?** There is not much help on guidelines of using this platform. It would be great if some short tutorials could be provided. Some NLP features can be introduced in the same UI **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI helps in doing an efficient amount of work in very short span of time without putting so much of efforts. You need not know many programming languages to get this in action. **Official Response from Srinivas Borra:** > Dear Reviewer, Thank you for sharing your experience! We’re so glad to hear our UI was easy and intuitive for you. We’ve been working hard on improving the platform's user experience, and we are pleased that this has been reflected in your experience. Our team is always trying to ensure users have a great time using our product, so we are happy to know that’s what happened for you! Regarding your concern about guidelines for using the platform, we have a guided tour once you log into the platform. Here is the detailed documentation - https://developer.kore.ai/docs/bots/chatbot-overview/koreai-platform/ Academy - https://academy.kore.ai/ ; Videos - https://youtube.com/playlist?list=PLTWZMCoy7-QHeEMRb2lY4hpMp-4jmx8Sb https://youtube.com/playlist?list=PLTWZMCoy7-QHHaobbXrgSIi8gXwrj753S Thanks for your suggestion on NLP features we can introduce in the same UI. Could you please share more insights on this? We would love to have your detailed feedback on this. Please write to us at hello@kore.com. Hope this helps! We want to make sure your voice is heard as we continue to improve, and we hope you won’t hesitate to reach out if there’s anything we can do to improve this. Thanks again for your review! ### 24. Awesome product with a good roadmap **Rating:** 3.5/5.0 stars **Reviewed by:** RAJAT J. | Senior Member Of Technical Staff, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Kore.AI?** 1. Dialogue Management is very smooth and helps to create quick conversation flows 2. Context Management with a custom variables is so much useful to create flows 3. NLU engine is great **What do you dislike about Kore.AI?** 1. Statistics are not as good as expected and there is a lot of room to improve 2. Chat Management and session Management are not good 3. All channels are not covered for integrations **Recommendations to others considering Kore.AI:** Please calculate the ROI before purchase the product **What problems is Kore.AI solving and how is that benefiting you?** 1, Sales 2. HR processes 3. Change Management is made better and it provides information to the requestor about the status of the change order and the approver. **Official Response from Srinivas Borra:** > Hi Rajat, Thank you for sharing your feedback on Kore.ai platform. We're glad to hear that you find the dialogue management smooth. Regarding your suggestions for improvement, we acknowledge your feedback on statistics, chat management, session management, and integration coverage. We're continuously working to enhance our platform and address these areas to provide a better experience for our users. It's fantastic to hear that Kore.ai has made significant improvements in sales, HR processes, and change management, providing valuable information to requestors about the status of change orders and approvers. Empowering organizations to streamline processes and improve efficiency is a key objective for us, and we're delighted that our platform has been able to contribute to these improvements in your organization. Thank you for your valuable feedback and for choosing Kore.ai to support your business needs. If you have any further comments or suggestions, please feel free to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 25. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin K. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** Way of giving knowledge as well as their(instructor) expertise in the Kore Ai field **What do you dislike about Kore.AI?** Course is full of new things I don't think there is any dislike part **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is helping us to solve the problems and helps us to build the use cases to deal with that problems **Official Response from Srinivas Borra:** > Hi Sachin, customers like you make us feel so blessed. We're glad that you found our training beneficial. Our instructors are trained to offer the best training to you to help you build solutions for your problems. Keep giving us your valuable feedback regularly at hello@kore.com - so that we adapt to your changing needs. Thanks again! :) ### 26. Very good chatbot platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Kore.AI?** The Kore.ai platform enables you to create chatbot with very little knowledge of coding. There's documentation of every step so it's easy to read and apply. **What do you dislike about Kore.AI?** To be honest, I do not feel like there are some points I do not like about kore.ai. I haven't used any similar platform so I'm not able to compare. **What problems is Kore.AI solving and how is that benefiting you?** The kore.ai platform enables you to create chatbots which improve overall customer experience, answer questions and do simple tasks **Official Response from Srinivas Borra:** > Hello! Thank you for taking the time to review Kore.ai. We appreciate your feedback and are glad to hear that you found our platform easy to use and our documentation helpful. At Kore.ai, our goal is to make chatbot development accessible to everyone, regardless of coding knowledge, and we're thrilled to hear that our platform has met your expectations. We're constantly working to improve our platform and provide the best experience possible, so if you have any suggestions or feedback on how we can further enhance your experience, please feel free to reach out to us at hello@kore.com. Thank you for choosing Kore.ai for your chatbot needs. If you're looking to explore more of our platform, we recommend checking out our developer documentation at https://developer.kore.ai/ for more information on our features and capabilities. ### 27. Kore.Ai is best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** Kore.Ai is very helpful to create chatbot and ui is user friendly **What do you dislike about Kore.AI?** Analytics could be better. Procedure to perform seamless escalation **What problems is Kore.AI solving and how is that benefiting you?** Data about invoices , trace approval flows. **Official Response from Srinivas Borra:** > Dear Reviewer, Thank you for sharing your feedback about Kore.ai! We are glad to hear that you find our platform user-friendly and helpful for creating chatbots. We appreciate your feedback regarding analytics and escalation procedures, as it helps us to improve our platform and provide a better user experience. Our team is continually working on enhancing the platform's capabilities, and we will take your feedback into consideration for future updates. If you're interested in learning more about the platform's latest features and updates, we recommend checking out our developer documentation at https://developer.kore.ai/ for more information. If you have any further questions or feedback, please don't hesitate to reach out to us at hello@kore.com. We are always happy to help. ### 28. Kore.AI Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** Kore provides all the tools and necessary training required to start building bots. The botbuilder is feature rich and extremely easy to use and pick up for beginners. **What do you dislike about Kore.AI?** There are no emulators/test tools for the different social channels. Sometimes the botbuilder UI behaves inconsistently but can be sometimes solved by closing the browser and re-entering. **What problems is Kore.AI solving and how is that benefiting you?** For my task as a Solution Engineer, Kore allows me to create bots for my demos quickly. The demos range from customer care tasks to simple workflow automations. **Official Response from Srinivas Borra:** > Dear reviewer, Thanks for taking out the time for this valuable review. We are glad you found our training and demos helpful. Our team has put in immense effort to give you an easy-to-use Botbuilder feature - thanks for appreciating it. Regarding the testing tools, we do have simulators and multiple testing tools within the product. You can get more information here: https://developer.kore.ai/docs/bots/test-your-bot/test-and-debug-overview/. And about the bot builder UI, we would need more information on the specifics. Please share your concern with a screenshot on hello@kore.com, and we will try our best to resolve your query. Your satisfaction is our priority. :) ### 29. The best and most comprehensive Conversational AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Patrick C. | Expert Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** Kore.ai offers a code-free platform to create chatbots. And at the same time, it has the facilities for more complex bot features. **What do you dislike about Kore.AI?** Better support for different stages of development (Dev, QA, Production) Better support to see changes in the dialog tasks between versions. **What problems is Kore.AI solving and how is that benefiting you?** Customer service **Official Response from Srinivas Borra:** > Hi Cristian, it brings us immense pleasure to learn that you liked our code-free platform and the complex bot features. Could you please elaborate on what specific support you are looking for? Our paid licensed customers/partners get dedicated support. Our free users get the following support. In any case, please drop us a note if you are stuck up anywhere. We will be happy to assist you. Academy - https://academy.kore.ai/ Videos - https://youtube.com/playlist?list=PLTWZMCoy7-QHeEMRb2lY4hpMp-4jmx8Sb https://youtube.com/playlist?list=PLTWZMCoy7-QHHaobbXrgSIi8gXwrj753S Let us know if you're looking for anything different. We would be more than delighted to assist you with this. For any further feedback/concerns, please feel free to reach out to us at hello@kore.com. We'll be happy to help! :) ### 30. Comprehensive Conversational AI Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Kore.AI?** The Kore.ai platform is easy to learn and quickly start to build chatbot and conversational platform products. The UI is very mature from a design flow, knowledge base, and integration stand point. Plus, the test environment is one of the best i've used. **What do you dislike about Kore.AI?** Don't know if this is a dislike more so than a feature request! I would like a better way to integrate teams and whiteboard together while building in the solution. Most conversational teams are remote so providing so native integrations like in other collaboration tools would be great. **What problems is Kore.AI solving and how is that benefiting you?** Kore is solving and helping drive self service and contact center agent productivity initiatives. It also has provided a prototype arena for new products that were build in the travel and tourism area for one of my previous employers. **Official Response from Srinivas Borra:** > Dear reviewer, thank you for your feedback. Glad that you liked the experience of building the bots on XO platform. Regarding your suggestion on better integration with Teams to whiteboard together, we do offer seamless integration with MS teams. Did you face any issues in the process? Let us know the details and our tech team can assist you further. Cheers! Keep using the platform. ### 31. Great transformation partner, great customer success team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** Kore.AI has some pretty advanced capabilities, their methodology to solve problems is great and they are continuously improving their product. **What do you dislike about Kore.AI?** it takes time to get a quote from the professional services. **What problems is Kore.AI solving and how is that benefiting you?** we are using Kore.AI chatbots to provide a better candidate journey to our website visitors, it allows integration with multiple systems allowing a smooth UX. ### 32. excellence webinar and workshop. **Rating:** 4.5/5.0 stars **Reviewed by:** VASANTH S. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Kore.AI?** Several workshops and webinar conducted by Kore.AI was very informative to gain new and leading industry knowledge, especially as an IT student it was very useful for me. **What do you dislike about Kore.AI?** other than hackathons there is a huge need for gaining knowledge on top technologies like Full stack development, app development, if certificate courses provided, will be very useful for us. **What problems is Kore.AI solving and how is that benefiting you?** good **Official Response from Srinivas Borra:** > Hi Vasanth, We are pleased to learn that you liked our training. We are committed to delivering the best training possible, and receiving appreciation from customers like you makes us feel motivated! For training on leading technologies, please check https://academy.kore.ai/. Hope this helps. If you have more questions/feedback, please reach out to us at hello@kore.com. :) ### 33. We’ll explain & smooth learning **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** Solving doubts & explaining............. **What do you dislike about Kore.AI?** Nothing................................. **What problems is Kore.AI solving and how is that benefiting you?** Kore.Ai helps me to developing a chat bot that helps people and solving there query. **Official Response from Srinivas Borra:** > Hello! Thank you for taking the time to leave a review of your experience with Kore.ai. We're glad to hear that you find our platform helpful in solving doubts and explaining. We strive to make our platform as user-friendly as possible and are glad to hear that you have found everything to your satisfaction. If you need any further information or have any questions, please feel free to reach us at hello@kore.com. Thank you again for your review, and we look forward to continuing to help you in your endeavors. ### 34. Kore.ai Training **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna Chaitanya K. | Associate Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** Live Training and Clarification of doubts. **What do you dislike about Kore.AI?** There are no downsides for the Kore.ai Training **What problems is Kore.AI solving and how is that benefiting you?** Prescription. **Official Response from Srinivas Borra:** > Hi Krishna, Great to hear that you are satisfied with Kore.ai. Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 35. Extensive digital assistant platform **Rating:** 3.5/5.0 stars **Reviewed by:** RAVITEJA C. | Principal Applications Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Kore.AI?** Low code platform, incorporates all general software development standards , easy for newcomers to adapt **What do you dislike about Kore.AI?** Way too many features, sometimes getting confused , menu options can be organized in much better fashion **What problems is Kore.AI solving and how is that benefiting you?** Low code platform , easy to get started with virtual agents , personally felt good for financial and banking clients **Official Response from Srinivas Borra:** > Hi Raviteja, Thank you so much for your positive feedback and for taking the time to post this review. We are committed to offering the best possible assistance to our customers, and we're pleased to learn that you liked our low-code platform easy for newcomers. We welcome your suggestion on the better organization of our menus. We request you, please give us your detailed feedback on hello@kore.com. We would love to hear from you. Thanks again for replying. ### 36. A very friendly low-code no-code platform for chatbot dev **Rating:** 4.0/5.0 stars **Reviewed by:** tanmayee K. | software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Kore.AI?** no code platform which eases developing chatbots **What do you dislike about Kore.AI?** no developer control for having components designed **What problems is Kore.AI solving and how is that benefiting you?** helping achieve faster development **Official Response from Srinivas Borra:** > Hello Tanmayee, Thank you for taking the time to share your feedback on Kore.ai. We appreciate your positive comments about our no code platform, which makes chatbot development easy and efficient. We take pride in providing an intuitive platform that simplifies the process of chatbot development for our users. Regarding your feedback on the lack of developer control, we understand your concerns and are always looking to improve our platform. Our team is continuously working on new features and capabilities to enhance the Kore.ai experience for our users. If you would like to connect with us further or have any additional questions, please do not hesitate to reach out to us at hello@kore.com. We value your feedback and are committed to providing the best possible experience for our users. Additionally, we would like to invite you to check out our developer documentation at https://developer.kore.ai/ which provides detailed information on how to design and develop chatbots on our platform. Thank you for choosing Kore.ai for your chatbot development needs! ### 37. Good learning experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** Easy to use. Good UX and user friendly tool **What do you dislike about Kore.AI?** Language configuration is not easy. Analytics could be better **What problems is Kore.AI solving and how is that benefiting you?** Helping in automating maual work. AI is good **Official Response from Srinivas Borra:** > Hello, thanks for taking out the time to thoughtfully give your feedback. We are glad you liked our easy-to-use UX. As far as language is concerned, we currently offer multiple language enablements. You can refer to them here: https://developer.kore.ai/uncategorised/managing-languages-for-multilingual-vas/. Further, for analytics information, please refer to this link:shorturl.at/bsyAQ. If you'd need more info or want to connect with us further, please feel free to reach us at hello@kore.com. Hope this helps! :) ### 38. AI BOT Experience with Kore.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** The interface and the technology very helpful to understanding working with bot **What do you dislike about Kore.AI?** everything seems good, nothing to dislike as such **What problems is Kore.AI solving and how is that benefiting you?** Benefiting in the business day-to-day process **Official Response from Srinivas Borra:** > Hello Mayank, Thank you so much for sharing your positive experience with Kore.ai! We're thrilled to hear that you find our interface and technology helpful in understanding and working with bots. We strive to create a user-friendly platform that simplifies the process of building and deploying chatbots. We're also glad to hear that you don't have any issues with our platform, and we appreciate your support. If you ever have any questions or concerns in the future, please don't hesitate to reach out to our customer support team. As a helpful resource, we'd like to suggest our documentation website, which includes a variety of tutorials, guides, and reference materials to help you get the most out of our platform. You can find it at https://developer.kore.ai/. Thank you for choosing Kore.ai as your chatbot-building solution! ### 39. Kore has been easy to use and has and an intelligent VA tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** The upside is being able to have the easy-to-use GUI for many of the tasks, especially the development workbench. **What do you dislike about Kore.AI?** It's not that easy to customize if needed. **What problems is Kore.AI solving and how is that benefiting you?** It's helping ease the creation of Virtual agents through their platform ### 40. Participated in hackathon. Kore.ai encourage individual to perform well and provide guidance. **Rating:** 5.0/5.0 stars **Reviewed by:** Bhaskar p. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Kore.AI?** Training meterial and instructions given **What do you dislike about Kore.AI?** Bot builder too is amazing but i can't use python instead they want node js **What problems is Kore.AI solving and how is that benefiting you?** It solves real world problems with virtually by creating bots. It can be useful in any industry. **Official Response from Srinivas Borra:** > Hi Bhaskar, glad to know that you liked the training and on your way to building intelligent bots. We request you, please share your challenge you're facing with Python on hello@kore.com. We will try to address the same asap. ### 41. Excellent Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Kore.AI?** Experiencing a great way of communication with a mentor on different concepts and ways of approaching topics, courses and excellent technical skills. **What do you dislike about Kore.AI?** Nothing, i dislike in this platform everything is working good and excellent **What problems is Kore.AI solving and how is that benefiting you?** It helps in getting the platform more simpler and easy suggestions with minimal code and inbuilt features. **Official Response from Srinivas Borra:** > Dear Reviewer, thank you for this amazing review. For any further feedback/concerns, please feel free to reach out to us at hello@kore.com. We'll be glad to hear from you! :) ### 42. Good platform to develop chatbots **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** it is well-maintained for different environments and different domains **What do you dislike about Kore.AI?** Debugging is not that is easy on the platform **What problems is Kore.AI solving and how is that benefiting you?** Most enterprises companies require chatbots by using that; we can reduce manual efforts to clear end users' doubts **Official Response from Srinivas Borra:** > Thank you for sharing your feedback on Kore.ai. We are glad to hear that you find our platform well-maintained for different environments and domains. Our team works hard to ensure that our customers have a seamless experience while using our platform. We understand that you found debugging challenging on our platform. We appreciate your feedback, and we are constantly working on improving our platform to provide our users with the best possible experience. If you would like to share more specific feedback about debugging or have any other questions, please feel free to reach out to us at hello@kore.com. Kore.ai is designed to help enterprises reduce manual efforts in clearing end users' doubts. We are delighted to know that our platform has helped you solve problems and provided benefits to your organization. If you would like to learn more about our platform and its capabilities, we recommend visiting our documentation page at https://developer.kore.ai/docs/. Again, thank you for choosing Kore.ai, and we look forward to continuing to support your business needs. ### 43. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Kore.AI?** Dialogs i like the most. kore.ai is good **What do you dislike about Kore.AI?** Training is the part i really dislike, causes issues **What problems is Kore.AI solving and how is that benefiting you?** Less coding needed **Official Response from Srinivas Borra:** > "Dear Reviewer, Thanks for your feedback. We appreciate you taking the time to give us your review. For training-related info, please refer to the documentation here: Academy - https://academy.kore.ai/ Videos - https://youtube.com/playlist?list=PLTWZMCoy7-QHeEMRb2lY4hpMp-4jmx8Sb https://youtube.com/playlist?list=PLTWZMCoy7-QHHaobbXrgSIi8gXwrj753S For any further feedback/concerns, please feel free to reach out to us at hello@kore.com. We'll be happy to help! :)" ### 44. Best AI chatbot platform **Rating:** 4.0/5.0 stars **Reviewed by:** Srikanth Reddy K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Kore.AI?** Kore AI is one of the best AI chat bot platform i ever worked. The chat bot were built with the enterprise in mind. The platform is capable of create some of the complex enterprise level chat bot. The Bot Builder, i used for developing the chat bots is easy and very much user friendly. The platform is now sophisticated and provides best AI chat bot solutions. **What do you dislike about Kore.AI?** There is no doubt that Kore AI is one of the best AI chat bot platform. But the thing which i fell that is least helpful is updates. The updates to the platform are little slow and some times they break the functionality of some features. But Kore fixes these issue quickly. I think there are no downsides in using this platform to build chat bots. **Recommendations to others considering Kore.AI:** Best platform for Enterprise level chat bots. **What problems is Kore.AI solving and how is that benefiting you?** I involved in the development of several enterprise level chat bots for various clients using Kore.ai platform. We provided various chat bot solutions in financing, banking, insurance etc. using Kore.ai bot builder. I learnt how to design NLP for chat bots and improved my chat bot designing skills. ### 45. Kudos **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Kore.AI?** I like this software since it answers all the possible question of the clients. It has a very good documentation. **What do you dislike about Kore.AI?** None so far. As it is easy to use and the customer support is good. **What problems is Kore.AI solving and how is that benefiting you?** It is common to a beginner to have mistakes. But kore.ai have a good documentation to rely on. ### 46. Kore.ai Code review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Kore.AI?** Modularization and microservices architechture **What do you dislike about Kore.AI?** Need additional business channels like whatsapp. **Recommendations to others considering Kore.AI:** Consumer-use oriented platform design. **What problems is Kore.AI solving and how is that benefiting you?** Good enterprise chat-bot solutions, very mature platform. ### 47. One of the best chatbots framework **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Kore.AI?** We can develop,configure, deploy the bots easily when compared to other bots which are developed using programming languages. **What do you dislike about Kore.AI?** There is no concept of version control in this framework, this needs to be fixed so that bots in the production wont get effected when there is any update in the backend. **What problems is Kore.AI solving and how is that benefiting you?** when we want to develop a bot in python, .net etc, it involves more time and effort. These can be reduced and we can develop, deploy the bots in different channel like facebook, email, twitter etc. with in less time. ### 48. One of the best Bots Framework Development tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Kore.AI?** The easy way to build and deploy the bots in different channels like facebook, web, twitter, email etc. **What do you dislike about Kore.AI?** Not really, but there are some areas where they need to update. **What problems is Kore.AI solving and how is that benefiting you?** We need a lot of effort and time to develop and configure bots in Microsoft and other programming languages. But it's very easy and every one configure with minimal programming knowledge. ### 49. Best for fastest production ready scalable chatbot development **Rating:** 3.5/5.0 stars **Reviewed by:** Deepanshu J. | Associate Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Kore.AI?** - Bot Builder - Dialog builder - Chatbot - a fastest chatbot development platform - Scalable - Easy to integrate - many channels support - No coding required - enterprise edition - Various domain support - FAQ - Agent Transfer **What do you dislike about Kore.AI?** - Need to use botkit for the agent transfer. **What problems is Kore.AI solving and how is that benefiting you?** Chatbot Development ### 50. Enterprise Grade Chatbot Platfrom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Kore.AI?** - Easy to use dialog builder to build bots - Proprietary NLP engine - Multiple Deployment models - Channels availability **What do you dislike about Kore.AI?** In my experience, nothing negative on the platform side **Recommendations to others considering Kore.AI:** Signup to botbuilder and create one bot. You will be amazed to see your first bot working within few hours!! **What problems is Kore.AI solving and how is that benefiting you?** Our team can easily build the bots using GUI based dialog builder. We have integrated with multiple channels and it really works well for our clients. - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+07%3A59%3A37+-0500&secure%5Bsession_id%5D=1b135ae7-c0f9-42c7-a0e5-f74551db777c&secure%5Btoken%5D=b16ab214b545545543855864c56ad46a438d6c2694c88295f2be1f5c3031b16b&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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[ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)