--- title: Koncert Reviews meta_title: 'Koncert Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how Koncert works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 415 scale: '5' date_modified: '2026-07-14' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Koncert Reviews **Vendor:** Koncert **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 415 ## About Koncert Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. ## Koncert Pros & Cons **What users like:** - Users value the **time-saving efficiency** of Koncert for making multiple cold calls quickly and easily organizing results. (56 reviews) - Users appreciate the **efficiency** of Koncert, streamlining multitasking and significantly speeding up their cold calling process. (46 reviews) - Users value the **efficient lead generation** and the ability to call multiple contacts simultaneously for increased productivity. (39 reviews) - Users find Koncert to be **extremely user-friendly** , making it accessible and intuitive for everyone. (32 reviews) - Users appreciate the **automation features** of Koncert, enhancing efficiency and allowing focus on meaningful conversations. (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Helpful (25 reviews) - Customer Support (23 reviews) - Parallel Dialer (19 reviews) **What users dislike:** - Users report occasional **call issues** with Koncert, including audio glitches and delays that disrupt communication. (35 reviews) - Users experience **dialer issues** with Koncert, preferring simpler options for making calls and tracking attempts. (28 reviews) - Users often experience **slow loading times** when connecting calls, leading to frustrating delays in conversations. (12 reviews) - Users experience **software bugs** with Koncert, including issues with audio and confusion over spam filters. (12 reviews) - Users report a **notable delay** in audio when calls connect, impacting the flow of conversation. (11 reviews) - Users find **dialer limitations** frustrating, as it redials contacts inaccurately and restricts international dialing options. (10 reviews) - Users report frequent **connectivity issues** with Koncert, leading to lower connection rates and performance disruptions. (9 reviews) - Users experience **slow performance** with Koncert, facing delays in call pickup and frequent crashes affecting usability. (9 reviews) - Connection Issues (7 reviews) - Delay Issues (7 reviews) ## Koncert Reviews ### 1. Solid multi-line dialing. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Koncert?** The Koncert platform connects quickly and allows for a seamless conversations with prospects. **What do you dislike about Koncert?** The platform's user interface is fairly simple and some more finite controls could be added. **What problems is Koncert solving and how is that benefiting you?** Getting more reach in less time. The platform allows exponentially more calls to be completed. ### 2. Must need dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Amin A. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Koncert?** The most important aspect about prospecting is velocity, Koncert increases velocity by 9x **What do you dislike about Koncert?** How long it takes to take connect to a prospect. **What problems is Koncert solving and how is that benefiting you?** Getting to everyone you need to get to. ### 3. Great integration with HubSpot and amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Koncert?** The support from Koncert is un-matched, out of this world! It is one of the best platforms to integrate with HubSpot, which is not always easy. **What do you dislike about Koncert?** The interface looks outdated. That is really it so far **What problems is Koncert solving and how is that benefiting you?** Koncert allows our sales reps to call more people in a day which allows them to more easily hit their KPIs and drive new business for our company. ### 4. Super user friendly and efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Amy C. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Koncert?** My favorite feature of Koncert is the time it gives me back in my workday. I can complete triple the number of calls in the same time (or less) than I could manually calling each prospect one by one. It is super helpful to build a list by industry or person and I know exactly who I'm going to talk to in a goiven call block and can rotate these lists each day/week. **What do you dislike about Koncert?** At times it could be helpful to have some background info as to who I'm talking to - perhaps a background section or link to a LinkedIn profile when the prospect answers. **What problems is Koncert solving and how is that benefiting you?** I have a ton of time back in my day and am less frustrated making calls as opposed to manually dialing back to back. ### 5. Great Solution to improve Outbound Teams productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Venkat S. | ☀☀☀ Fusion Services and Offerings, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Koncert?** Great integration with Salesforce Allows for Custom Lists Great UI to capture call disposition and notes without having to move to CRM **What do you dislike about Koncert?** Tough to say, love the solution overall. **Recommendations to others considering Koncert:** Give it a try you will love the productivity improvement in your team **What problems is Koncert solving and how is that benefiting you?** Helped improve average dial and conversation volume for all outbound team members Recording of all calls Ability to review calls to help Sales Development representative team get better over time ### 6. My team's performance multiplier **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | Senior Consultant, Sales Enablement and Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** As a manager of a remote SDR team, it is easy to see and view the performance of the team, to better coach and onboard new team members. **What do you dislike about Koncert?** In the report for scoring calls, I wish there was a rolled-up score for each call. **Recommendations to others considering Koncert:** Take advantage of the support and monthly meetings to help you stay on top of how effective you use the tool. **What problems is Koncert solving and how is that benefiting you?** My team needed to make more calls so they didn't get behind on the cadences they were trying to get through in a day, and this tool was truly a multiplier for their daily performance. ### 7. Good programme all in all, sometimes have trouble with the line quality and delay! **Rating:** 4.5/5.0 stars **Reviewed by:** Henry S. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Koncert?** Easily call all of your contacts quickly and efficiently. Its very helpful to be able to see all of the names on the list as you go down. Schedules time immediately which is great! **What do you dislike about Koncert?** If you are calling multiple companies at once it can be a bit confusing to see who it's calling. I think the colours used to indicate who has been called, who hasnt and whos number is not great should be totally different so it is clearer **What problems is Koncert solving and how is that benefiting you?** Being able to mass call all contacts at once. In the UK we always have a huge issue with numbers and getting connects so doing it this way makes it much easier and painless ### 8. Love this tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Maria G. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Koncert?** The ability to call so many people in a short amount of time. The ability to make large lists and hit them over and over again. The support is also great! **What do you dislike about Koncert?** I honestly can't think of anything. I really have only benefitted from the tool over the past few months. **What problems is Koncert solving and how is that benefiting you?** Helping us solve the need to reach out to a lot of folks but in a short period of time. ### 9. using Koncert as an SDR **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Koncert?** Time saver! Koncert helps me connect with more prospects per session than I would if I was dialing on my own. It connects with our CRM which is also a huge time saver for notes, FUs, and other info on convos. **What do you dislike about Koncert?** Connection to wifi can be finicky. There are some details that you need to be aware of, if not, it can negatively impact phone calls (area codes, time zones calling in, etc.) **Recommendations to others considering Koncert:** build very specific lists, based on organization or personas **What problems is Koncert solving and how is that benefiting you?** It's a huge time saver. I have realized that it's helping me be prepared / on my toes - I feel like it's helping me shape up my pitch. ### 10. An everyday sales tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandria L. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Koncert?** I like that I am able to increase my dial amounts without spending a ton of time dialing! **What do you dislike about Koncert?** The setting area can be a little confusing during the initial account set up **What problems is Koncert solving and how is that benefiting you?** I think that the adrenaline of not knowing if a name will pop up keeps me engaged and amped. ### 11. Sales Development Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Alem P. | Sr SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Koncert?** The flow of getting into calls without the lag time in between calls allows for reps to get into a rhythm and become more effective during calls. Ease of use. **What do you dislike about Koncert?** The only downside was not being able to see previous notes on who we are speaking with (was cut off for me). **What problems is Koncert solving and how is that benefiting you?** The problems concert solves is the flow of the routine, and being able to go down your list of prospects in a quicker manner while maintaining the "zone" or "conversational flow ### 12. I've had success on Koncert **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron M. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Koncert?** The volume of calls in a short period of time is the biggest pro in my opinion **What do you dislike about Koncert?** I dislike the 2 seconds of silence at the beginning of every call **Recommendations to others considering Koncert:** Use it at all hours of the day **What problems is Koncert solving and how is that benefiting you?** Volume is the biggest solve ### 13. Good auto dial software but has its kinks **Rating:** 3.0/5.0 stars **Reviewed by:** Lianna D. | Senior Sales Development Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Koncert?** I like the ability to be able to mass dial prospects quickly and call more than one person at once. **What do you dislike about Koncert?** Before you get connected with a prospect the line is silent! Then you'll hear a beep and the other person will have already been on the phone for a few seconds. **Recommendations to others considering Koncert:** Be sure you're confident on the phone and can talk quick on your feet. **What problems is Koncert solving and how is that benefiting you?** Being able to mass dial prospects and not have to hand type everyone number is super helpful. I've realized I've been able to make 100+ calls in the same time I could have made 10 by dialing myself. ### 14. Takes the heavy lifting of prospecting off my shoulders and allows me to focus on the conversation. **Rating:** 5.0/5.0 stars **Reviewed by:** Jazzmin O. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Koncert?** Ease of use, allows be to be productive and clean out my pipeline. **What do you dislike about Koncert?** Having to restart often to upload various lists. **What problems is Koncert solving and how is that benefiting you?** I clean out my pipeline faster and have more quality conversations. ### 15. because we use ConnectLeader, our sales team can have meaningful conversations with decision makers **Rating:** 5.0/5.0 stars **Reviewed by:** Derek L. | Manager of Demand Creation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Koncert?** In my experience with ConnectLeader, there’s no other way to prospect as efficiently and keep our sales team selling instead of cold calling. **What do you dislike about Koncert?** The only downside is having to coordinate all these new appointments! **What problems is Koncert solving and how is that benefiting you?** ConnectLeader is helping us to set appointments with prospects that would be otherwise unreachable. The benefits for my company is saving our sales people time by not having to prospect and instead skipping right to meaningful interactions. ### 16. More Live Conversations for Sellers **Rating:** 4.5/5.0 stars **Reviewed by:** Sean J. | Sales Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Koncert?** Koncert's TeamDialer solution connects my sales development reps w/ an average of 10+ live prospect conversations in a single hour, as opposed to the 2 or 3 we would have doing our own dialing. Additionally, they handle localized numbers and compliance for us on the backend. **What do you dislike about Koncert?** Nothing at this time. Keep up the goods. **Recommendations to others considering Koncert:** I was skeptical until I tried it, but our pilot quickly proved out the model. Give it a test drive before making up your mind. **What problems is Koncert solving and how is that benefiting you?** We are able to talk to more prospects in less time. At its best, this means we get more opportunities from those live conversations, but another huge benefit is being able to disqualify prospects faster while also getting more referrals to the right decision-makers. ### 17. SDR- Resolve Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Roth D. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** Koncert has allowed us to aggressively target our prospects. No more waiting on the off chance of someone responding to email flurries. Makes our job 100x easier. **What do you dislike about Koncert?** The only downside is a rarity- occasionally the line will be transferred a second too late and the person will hang up in the brief pause. When I say rare, I mean it. It has nothing to do with the Koncert rep. **What problems is Koncert solving and how is that benefiting you?** The main problem Koncert solves is time-consuming dialing. When I joined Ayehu, now Resolve, we were already using Koncert, so it is a rarity that I manually dial. I cannot imagine having to do that full-time. Koncert allowed me to be effective from day one. ### 18. Takes some getting used to, but valuable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Koncert?** The thing I enjoy the most is the ratio of dials to connects. The number of people I can get on the phone within a shorter amount of time speeds up the process of gathering information and getting referrals to ultimately contact the decision-maker. **What do you dislike about Koncert?** It can sometimes feel disorganized. While you are able to uncheck the people that you do not want to be called, It would be a little nicer on the eyes if you could delete them from the list as a whole or add to lists as you go. **What problems is Koncert solving and how is that benefiting you?** We are solving the problem of not being able to get any live connects with the number of people we usually manually call in a day. The most significant benefit is the number of people you get on the phone. It speeds up the whole process of qualifying a prospect and getting to the right person to set a meeting. ### 19. I've used every product in this space - Koncert has no peers. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas R. | Director, Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Koncert?** 1. The Product works - period. I talked to dozens of more people on my lists every day than I would without them. 2. The people who sell and service the product are great people - they know what they are talking about, and they won't sell you something you don't need or cannot use - even if you want to! They care about the relationship, not the sale. 3. It Feels like they are on your Team once we're working together. 4. Call Centers - dials - total experience is SO MUCH BETTER than anything else I've used - and I've used everything in the space. **What do you dislike about Koncert?** Nothing - nothing at all, they've been perfect, and I've been with them for almost a year now. **What problems is Koncert solving and how is that benefiting you?** 1. My Top reps and I talk to the bulk of the prospects now - I can shade the conversations towards the people who close them. 2. Activity is at all all-time high - we have more recruits and people in our pipeline than any other time in our 16-year history. ### 20. Easy and effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Koncert?** Love the autodial, makes dialing quick and easy **What do you dislike about Koncert?** Would like more of a warning when someone answers **What problems is Koncert solving and how is that benefiting you?** It's helping me make dials everyday by making them for me. ### 21. One BDR/SDR becoming FOUR! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Koncert?** What I like best about Koncert is the multiplication of my efforts. Before, I was endlessly dialing away, calling hour after hour, sometimes with zero connections. Since starting using Koncert, I am booking ~1-2 appointments per day, clocking 120 calls before lunch. **What do you dislike about Koncert?** The only thing I dislike is the scheduler. It seems pointless to have to input in a time block to pick up and dial - entering a schedule block on Koncert and pressing call has you up and running instantaneously; it seems like an extra task for no reason. **What problems is Koncert solving and how is that benefiting you?** Connects - a voice on the other end of the phone to pitch. I have realized that my time is precious. Being able to have the power of 4-5 dialers behind me has skyrocketed my connections. Working on my pitch continually and my delivery rather than how many dials I can get in to hopefully reach someone is a huge plus. ### 22. Automated Dialer to get in front of more prospects **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed S. | Sales Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** Provides a smooth process when it comes to dialing down lists. Always have better connect rates than when I am dialing alone. Transition from dialing and getting connected to having a conversation is also easy. Good Data collection as well **What do you dislike about Koncert?** Sometimes list imports have to be very specifically tailored to ConnectLeader lists; sometimes connection isn't great **What problems is Koncert solving and how is that benefiting you?** Trying to get in front of as many prospects as possible without manually dialing off a phone. It is doing great at solving for that problem and allows you to call into a list of 100 people in 10 minutes. ### 23. Honestly, it’s the best tool I have used for inside sales by miles **Rating:** 5.0/5.0 stars **Reviewed by:** Tad O. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Koncert?** It's ease of use and the fact that it addresses all aspects of inside sales from an outbound perspective **What do you dislike about Koncert?** That none of my previous organizations had discovered it **What problems is Koncert solving and how is that benefiting you?** The time wasted doing research to make calls everyday on a daily basis. It's still a necessity depending on the campaign and targets, but minimal compared to previous processes and systems. Getting that part of my day back to be more productive ### 24. Cold Calling made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Koncert?** Koncert makes it very easy to get a hold of key stakeholders. The platform will save your sales team time and make them feel better about making calls. **What do you dislike about Koncert?** The setup and onboarding were a bit bumpy but Koncert did a good job of being prompt and getting our team up and running quickly. **What problems is Koncert solving and how is that benefiting you?** Making calling more efficient and helping get in front of decision-makers ### 25. Sales Development Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Koncert?** The Koncert platform is a game-changer for cold calling. It has greatly increased the number of meetings our team can book and helped with efficiency. **What do you dislike about Koncert?** The interface is very out of date. With that said, the support in helping our team understand the tool and get up to speed has been phenomenal! **What problems is Koncert solving and how is that benefiting you?** Cold calling is difficult to do at scale. ### 26. Works great, no complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Koncert?** You can get a lot of dials in in a short amount of time and really maximize your outreach to prospects. **What do you dislike about Koncert?** There's nothing that I dislike about Koncert **Recommendations to others considering Koncert:** Great platform! **What problems is Koncert solving and how is that benefiting you?** Getting my calls in during the day and being able to reach a large number of prospects. It makes me feel more productive. ### 27. Saves a lot of time! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. V. | Business Growth - Banking & Financial Services , Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** Before Koncert, we would be dialing each prospect one by one. Now, with Koncert we can get a whole week's worth of dialing in just one day! Huge improvement to our workflow and metrics! **What do you dislike about Koncert?** Nothing to complain about. Their whole team and solution is awesome! **Recommendations to others considering Koncert:** You won't regret it! **What problems is Koncert solving and how is that benefiting you?** It is a very intuitive tool, so it makes our life easier as "hunters" of new business. Our BDR team loves to "hit the phones" now. Great tool in their arsenal! ### 28. Wonderful Experience which has helped optimize productivity at work. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt G. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Koncert?** The dialing program and email cadence has been wonderful in helping to keep track of customers and deliver information to them. Trucadence is a wonderful tool to help stay in contact with clients. Connect leader's Sales (Jim) and Support team (Katie, Erica, and Krystine ) are top notch and help to deliver an enjoyable customer experience. They are super helpful with answering questions. They are all easily accessible when calling for help and super quick and replying to emails. I really love working the support team with helping to answer user questions and troubleshooting issues if they happen. All in all Connect Leader is a wonderful company and enjoy using their service and working with their team. **What do you dislike about Koncert?** The system is very straight forward. But after further long term use, the reporting metrics on emails and contact records could be more robust. The Team dialer option is nice feature but the connect rate of numbers could be higher. The call quality of connections are somewhat low in that there are many times where the dial will beep to indicate connection but there will be silence. **What problems is Koncert solving and how is that benefiting you?** Current business problem is how can my team and I automate processes to better keep track of thousands of clients and develop better relationships with new prospects. Through using Connect leader we are realizing better automation steps and processes to implement in our team structure. ### 29. Reliable Efficient Dialer, Increase Sales Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Ben B. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about Koncert?** Click to dial and seamless auto-dialer features. As a manager, the solution is easy to deploy and their support has been highly responsive with any issues for our team. The click to dial, custom reporting/dashboards, and call dispositioning/recording is integral to our business development operations, which furthered our CRM implementation/adoption for our company. **What do you dislike about Koncert?** Last I checked their SF lightning integration needed some more development, but I haven't checked in a year, so that may not be true anymore. **What problems is Koncert solving and how is that benefiting you?** We are cutting down the time it takes to connect with prospects and we are providing more documentation and accountability for our cold calling/prospecting efforts. ### 30. Humane Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** It's always difficult to find a technology partner that can work seamlessly with your use case. Just as rare, it isn't easy to find a partner that invests in understanding your use case and treating it like a partnership. I can't say, in the last five years, that I've worked with a company more considerate of our business model. The two bright spots in that area are customer support and account management. **What do you dislike about Koncert?** Their integrations are presently limited, but they are weeks away from mitigating that problem comprehensively. **Recommendations to others considering Koncert:** Consider that these people listen and answer questions. You're not just a quota here. **What problems is Koncert solving and how is that benefiting you?** Efficiency and reporting insight. ### 31. Great tool to connect with prospects and book meetings in a fast and easy manner **Rating:** 4.0/5.0 stars **Reviewed by:** Thilde L. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** I like that I can upload lists and be sure to connect with prospects and that I don't have to type in the prospect's manually name **What do you dislike about Koncert?** I am not sure who will pick up the phone **Recommendations to others considering Koncert:** Make sure to create lists of prospects that are within the same space **What problems is Koncert solving and how is that benefiting you?** It's helping me make my calls more efficient and increase productivity ### 32. Cold Calling on Steriods **Rating:** 4.5/5.0 stars **Reviewed by:** Jim G. | Vice President of Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Koncert?** I think the fact that we can 4 x the number of outbound calls is amazing. This allows us to move through prospects more focused and introduces our company to so many more potential clients. **What do you dislike about Koncert?** Sometimes there is a little confusion when the prospect picks up the phone and when we start talking, but you get the hang of it pretty quickly. **What problems is Koncert solving and how is that benefiting you?** We are able to have fewer salespeople and target more prospects. Rather than adding additional people to try and go get appointments, using Koncert allows us to cover more clients in a more cost-effective manner. ### 33. Not only increases connections, but makes cold calling easier too. **Rating:** 4.0/5.0 stars **Reviewed by:** Wyatt P. | Senior National Sales Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** The greatest thing about Koncert is that it actually makes cold calling easier. Not only did using it increase my connections but logging in to the phone bridge and simply letting Koncert do its thing was much easier than the traditional method of going through accounts in Salesforce and talking to gate keepers constantly in the hopes that you can actually get a dm on the line. **What do you dislike about Koncert?** The biggest downside is it's only as useful as the data you load into it. Lower quality lists will equal lower quality results. **What problems is Koncert solving and how is that benefiting you?** The biggest benefit is it increases efficiency. ### 34. Sales Efficiency with One Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy T. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** The team dialer allows for extreme efficiency in dialing outbound B2B calls. I appreciate the quick support of the Koncert team if an issue arrives, they go above and beyond to resolve them. **What do you dislike about Koncert?** Issues connecting with our voip sometimes occur. **What problems is Koncert solving and how is that benefiting you?** We're able to more quickly connect with potential prospects and have more valuable phone conversations in a day than you can experience dialing numbers individually. ### 35. Great product and even better service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom J. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Koncert?** We have used ConnectLeader for several years and it has been a cornerstone to helping us grow our software company. First, it smoothly integrates with Salesforce allowing us to seamlessly leverage two of the best marketing software solutions available. Their dialer optimizes our inside sales teams ability to manage calling and also allows our sales reps to leverage their Team Dialer solution to more effectively get conversations with qualified prospects. Support is fabulous! If you need a customization, they will jump on a screen share and make it with you immediately. I can go on and on about how wonderful their support is. The cherry on top is the solution is very affordable and they have unique solutions that can work for small sales teams or very large sales teams. **What do you dislike about Koncert?** Nothing to dislike. They do a wonderful job! **What problems is Koncert solving and how is that benefiting you?** We have a smaller team so every hour of sales time is valuable. ConnectLeader allows each team members to optimize that time to effectively and help our company to grow. ### 36. Outpace your competition with this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Justin H. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Koncert?** The ConnectLeader support team are truly partnered with you. They have helped us better integrate the platform into our systems. The team consults with us every step of the way to make sure we are maximizing our ROI. They have also added to their platform throughout the last year. They listen to our concerns or advice. Then turn it into action! **What do you dislike about Koncert?** They are not the flashiest platform, but that is because they focus on the fundamentals, not the flash. You may see other platforms with more whiz and bang, but compare them for effectiveness and ConnectLeader wins every time. **What problems is Koncert solving and how is that benefiting you?** ConnectLeader has helped us lower our sales team numbers while increasing our revenue. In the current Covid environment, you need to reach potential customers before your competition. Speed wins at this point. CL gets your team in front of the right people faster. ### 37. Lots of dials in half the time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** I really like how many dials and connections you can get in a day. With the help of 4 people dialing it really increases the amount of dials/ connections but also the amount of appointments you can set in a day. I went from getting maybe 6-8 connections a day to now at least 20. **What do you dislike about Koncert?** Sometimes I will get a beep to let me know its connected to someone however there will just be silence **What problems is Koncert solving and how is that benefiting you?** Dialing and connecting efficiency and increased productivity ### 38. An efficient way to make more connections quickly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** The platform allows you to maximize your sales time by reaching more people quickly. **What do you dislike about Koncert?** The downside is the lack of organizational ability with lists. I with it was a bit more user friendly by allowing for folders to be created, etc. **Recommendations to others considering Koncert:** Give it a shot and review the numbers. **What problems is Koncert solving and how is that benefiting you?** I have realized that a big benefit is that I am reaching more contacts at a faster rate. It is also allowing us to differentiate good vs bad data. ### 39. Koncert review **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Head of office, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** Koncert helped us improve our overall conects (Decision Makers reached) per hour by a significant margin. **What do you dislike about Koncert?** This is not necessarily a "dislike," but you need to account for more leads because the volume of calls is incredibly high. **Recommendations to others considering Koncert:** They do an excellent job - I would just make sure you are using them correctly and get a large volume of leads! **What problems is Koncert solving and how is that benefiting you?** We needed to reach more people on the phone. It helped us reach about 8x more DMs per hour. ### 40. An efficiently easy way to increase outreach **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel R. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Koncert?** The most helpful thing is being automatically patched into a call with no delay. **What do you dislike about Koncert?** I wish the way to import reports had a helpful guide when you first start using the platform. **Recommendations to others considering Koncert:** Always be ready for someone to answer and don't sound surprised when they pick up. Keep your cool. **What problems is Koncert solving and how is that benefiting you?** I'm solving my obligation to make X amount of phone calls a week and increasing my chances of hitting my monthly quota. ### 41. Great Sales Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Koncert?** Koncert allows me to shave hours off my call time by dialing four numbers at the same time. It has allowed me to be more productive and set more meetings! **What do you dislike about Koncert?** I do not have anything I dislike about it! **Recommendations to others considering Koncert:** This is one of the best auto dialer tools I have used! **What problems is Koncert solving and how is that benefiting you?** Koncert allows me to spend less time dialing and more time in meetings, producing and being able to research my companies. ### 42. Efficient and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Koncert?** I like how efficient and easy to use the flow dialer is. I also appreciate how prompt the Koncert Support team is to answer any of my questions. **What do you dislike about Koncert?** No major downsides. There can be some technical issues first integrating with the platform - but that goes for any new integration! **What problems is Koncert solving and how is that benefiting you?** Increasing our dial outputs in a more efficient manner which in turn has increased our response generation. ### 43. Making the day-to-day life of a cold caller a whole lot easier **Rating:** 4.5/5.0 stars **Reviewed by:** Laura S. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Koncert?** Imagine your top performer making 300 calls a week and seeing great results... now imagine that BDR/SDR being about to make those 300 calls in a DAY. Complete game changer for business development productivity. You never have to sit there again feeling like you wasted your day sitting on the phone with very low connections... it is amazing! Honestly cannot say enough amazing things about the service. Are you looking to improve call efficiency and see better results with new business opportunities? If so, ConnectLeader will help you achieve this. **What do you dislike about Koncert?** Not much to dislike, honestly. Of course there are some human errors here and there (as there still are humans making these calls for you), such as being transferred to a prospect's voicemail the off time, but no issues I would complain about. It's a pricey platform, but time and productivity are $$$$ too, and this is the best way to increasing efficiency and productivity on your business development teams. My quota achievement doubled once implementing ConnectLeader. **Recommendations to others considering Koncert:** Test it out for yourself to see its true value! We did a trial day where I got to call for an entire work day - I was able to push out over 800 dials in a day and book multiple meetings and follow ups with prospects that had been hard to reach before! I never thought it would make the difference that it did. Once you try it for yourself, you will see how valuable and efficient this tool is to a sales team. Also, I definitely recommend having the Salesforce CRM integration - you call directly from salesforce from the 'ConnectLeader session' tab, with all data being logged directly into salesforce. Makes things even more convenient on the user end. **What problems is Koncert solving and how is that benefiting you?** Our company had a big issue with call to connect ratio. This fixed our issue, as we were not only able to call more people in a day and therefore still have conversations, but it takes away the time-consumption of dialling and getting no connection. When my prospects are being dialed, I focus on another project in the background, have a pre-recorded intro that automatically plays to a prospect that picks up, and leaves me enough time to switch over my focus to that call. It's a perfect scenario for time efficiency. ### 44. Good product with great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** AE and support are very responsive. The product works as advertised **What do you dislike about Koncert?** I wish there were a middle ground between the personal dialer and team dialer ie a voice recognition AI to connect me to a live person **What problems is Koncert solving and how is that benefiting you?** I am able to call hundreds of people a day if necessary. I love that it records all my notes and activities into salesforce automatically ### 45. Koncert (formerly ConnectLeader) is a great tool to work on, especially when you are in a Sales role **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik S. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Koncert?** Koncert's Auto Dialer helps me in connecting with my list of contacts in significantly less time. **What do you dislike about Koncert?** I could not find any problems so far. The support team is always available if any problem persists. **What problems is Koncert solving and how is that benefiting you?** Everyone tries to reach out to customers, especially getting through the right person is a challenge. Koncert helps me connecting to the contacts once the contact responds on the other end. ### 46. Sales Enablement Consultant & Sales Coach-Ramp up New Inside Sales Teams & Retool Established Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | Senior Consultant, Sales Enablement & Inside Sales Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Koncert?** ConnectLeader is a powerful tool and they have great customer service to help you use the tool they way you need to get the results you are targeted. The tool is easy to use and train new MDR/SDRs to use to prospect and build out a pipeline and target a marketing campaign. Team Dialer really boosts the amount of connections and activities my MDR/SDRs can achieve in a day. **What do you dislike about Koncert?** I do alot of Call Reviews, in the report is doesn't give you the total overall score, so when you download you have to add a column. I have given the recommendation and they are working on fixing that. **Recommendations to others considering Koncert:** I work with multiple different sales enablement tools and the customer service and support has been the best. They are responsive and help you get up to speed quickly. They want you to use the entire tool, not just what you are comfortable with. **What problems is Koncert solving and how is that benefiting you?** With Truecadence we are putting together cadences that are getting results to help our clients build a pipeline. It's great to have the cadence reporting that is easy to work with to make decisions in flight to ensure the best results. ### 47. Review **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Koncert?** It allows me to efficiently make use of lists to contact potential customers. **What do you dislike about Koncert?** Everything that I dislike about Koncert isn't their fault, garbage data in - garbage data out. **Recommendations to others considering Koncert:** It is a good tool, allows you to connect with multiple prospects in the most efficient manner possible. **What problems is Koncert solving and how is that benefiting you?** Increasing outreach **Official Response from Joe Cronin:** > We so appreciate that you mentioned your issues aren't the fault of our technology. We totally agree with you about "garbage in / garbage out". Decent data is critical for any prospecting in 2021. I would love to get you some help either from our customer success team or by working with your management team. Also, if you feel like the 1/2 star rating isn't really reflective of the technology, we'd really appreciate it if you change it. We pride ourselves on our great reviews. ### 48. Koncert is music to my ears! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Koncert?** I like the seamless integration of Koncert into salesforce, and the ability to easily build lists for the team dialedz **What do you dislike about Koncert?** UX is great, but perhaps it could look a bit cleaner. Also, I wish there were some way to know I was about to connect with someone, other than the tone which is a bit abrupt. **What problems is Koncert solving and how is that benefiting you?** I am not experiencing problems. I AM connecting with a lot of potential clients, which is good because I am getting more opportunities to sell. ### 49. Not bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Koncert?** Easy of use and relative quality of dialer agents. **What do you dislike about Koncert?** Having to schedule time. Not being well integrated with our CRM **Recommendations to others considering Koncert:** Great product. **What problems is Koncert solving and how is that benefiting you?** We do not have a BDR and I am full cycle sales. Koncert allows me to make hundreds of calls a week instead of 100. ### 50. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Koncert?** The ability to make call blocks more efficient. **What do you dislike about Koncert?** I dont believe I have any current downsides. **What problems is Koncert solving and how is that benefiting you?** It allows us to make more calls and be more efficient. I have been able to have more conversations with prospects. ## Koncert Discussions - [Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)](https://www.g2.com/discussions/does-koncert-dial-prospect-numbers-multiple-times-in-a-row-in-a-given-session-i-ve-had-prospects-tell-me-i-called-them-several-times-in-a-row-back-to-back) - 2 comments, 1 upvote - [View Koncert pricing details and edition comparison](https://www.g2.com/products/koncert/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+13%3A38%3A52+-0500&secure%5Bsession_id%5D=a3c8131f-f143-403c-801b-30d6d865bea3&secure%5Btoken%5D=d4471421ceb156c38bd8dc0e277da8f970e90987f44ad193aebee40ff43563ec&format=llm_user) ## Koncert Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [OutreachCRM](https://www.g2.com/products/outreachcrm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesHood](https://www.g2.com/products/saleshood/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Koncert Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Lead Qualification - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Office Customization** - Office Decor - Customized Floor Plans - Personal Offices **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base **Lead Management** - Segmentation - Predictive Scoring **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Guest Tools** - External Video Conferencing - Guest Links **Productivity Tools** - Task Management - Search **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) **Collaboration Tools** - Simultaneous Screen Sharing - Document Sharing - Availability Status **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Campaign Execution** - Prioritized Accounts - Trending Accounts - Email Campaigns **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Virtual Workspaces** - Autonomous Task Execution - Multi-step Planning **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Koncert Alternatives - 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