--- title: Koncert Reviews meta_title: 'Koncert Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 414 reviews by the users' company size, role or industry to find out how Koncert works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 414 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Koncert Reviews **Vendor:** Koncert **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 414 ## About Koncert Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. ## Koncert Pros & Cons **What users like:** - Users praise Koncert for its **time-saving capabilities** , enhancing productivity and enabling more meetings in less time. (56 reviews) - Users highlight the **efficiency** of Koncert, significantly increasing productivity and meeting bookings with ease of use. (46 reviews) - Users love the **efficient lead generation** capabilities of Koncert, which significantly boosts their productivity and sales potential. (39 reviews) - Users praise the **ease of use** of Koncert, appreciating its user-friendly design and streamlined customer journey. (32 reviews) - Users value the **automation features** of Koncert, enhancing their efficiency in managing outbound calls effortlessly. (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Helpful (25 reviews) - Customer Support (23 reviews) - Parallel Dialer (19 reviews) **What users dislike:** - Users often report **call issues** such as audio glitches and difficulties tracking multiple line attempts, affecting usability. (35 reviews) - Users report **dialer issues** including glitches, audio joining problems, and uncertainty in tracking dialed prospects. (28 reviews) - Users experience **slow loading** issues with Koncert, especially during high volume dialing, affecting call flow. (12 reviews) - Users report occasional **software bugs** in Koncert, impacting stability and the dialing process but not being major issues. (12 reviews) - Users report a **lag in call connection** that can disrupt communication and frustrate prospects during calls. (11 reviews) - Users find **dialer limitations** frustrating, as it redials contacts inaccurately and restricts international dialing options. (10 reviews) - Users report frequent **connectivity issues** with Koncert, leading to lower connection rates and performance disruptions. (9 reviews) - Users experience **slow performance** with Koncert, facing delays in call pickup and frequent crashes affecting usability. (9 reviews) - Connection Issues (7 reviews) - Delay Issues (7 reviews) ## Koncert Reviews ### 1. Highly Efficient Calling Solution with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lam T. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Koncert?** I find the AI parallel dialer and flow dialer functions in Koncert very helpful as they have generated over 100 appointments for us in the past six months. I also appreciate the clean caller ID which boosts our connectivity rates. The team at Koncert is really helpful and quick to respond. The platform itself is robust with minimal downtime, and the connectivity is top-notch, enabling us to have conversations on nearly every fourth call. I also like how the user management is flawlessly easy to use. The app is self-explanatory, making adoption quick and straightforward. The setup was easy, and the support from the team was crucial for getting us started smoothly. **What do you dislike about Koncert?** The only thing that would make it better for us but not a deal breaker is the list deletion option. As of now there is no way to delete a list once it is uploaded to the system. And this feature would greatly help if you are calling multiple campaigns but your ICP is crossed over from one campaign to the other. The fix for this can be either having the option to delete the list entirely or have the data uploaded scoped to a campaign. **What problems is Koncert solving and how is that benefiting you?** I use Koncert for outbound calls, leveraging the AI parallel dialer and the flow dialer to generate over 100 appointments in the past 6 months. The clean caller ID boosts connectivity, making conversations happen on every 4th call. ### 2. AI-Powered Parallel Dialing That Connects to Humans Faster—Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy Z. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Koncert?** AI powered Parallel dialing feature. Allows to augment a team of callers and connects to a human quicker. Price is very reasonable. **What do you dislike about Koncert?** Interface analytics could be better designed. Would be helpful to know more data about the conversations and what was effective in meeting conversion. Another thing that Koncert can improve is sorting out calls that are call screeners. **What problems is Koncert solving and how is that benefiting you?** Koncert is solving my team's ability to book more calls and connecting to a live human quicker. This is benefiting me because we have quota to meet on a quarterly basis and the more conversations, you have the more pipeline you can build. ### 3. Superior CS and Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Koncert?** The support by the CS team and the technical team itself is definitely the best I have received. They are patient in explaining things or helping to find workarounds when necessary, and the technical team turns things around in well under 24 hours in most cases, and I can vouch that they are responsive and helpful no matter the size of your business. **What do you dislike about Koncert?** I can't say there is anything I dislike about Koncert, but I think they could just make the underlying technology a little more responsive. **What problems is Koncert solving and how is that benefiting you?** I use Koncert for cold outreach, and the software really helps me to call many more people in a day so I can set appointments for my clients and help them build their businesses. **Official Response from Koncert Marketing:** > We're thrilled to hear that you've had such a positive experience with our CS and technical teams. We strive to provide top-notch support and are glad to hear that it's making a difference for your business. ### 4. Top-Notch Service and Efficient System—Koncert Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Edward D. | President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Koncert?** I really appreciate the system’s efficiency, but even more importantly, the top-notch, impeccable level of service; especially from Arun and Jen. **What do you dislike about Koncert?** So far, I’m extremely pleased with everything about Koncert. **What problems is Koncert solving and how is that benefiting you?** I’ve been able to reach 10x the number of business owners. On top of that, the call recordings have helped me improve my pitch and delivery when speaking with clients. The built-in follow-up scheduling within the system also syncs with my Outlook, which makes it much easier to stay on top of reminders. ### 5. Built for Real Sales Teams, Backed by Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Greggory N. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Koncert?** I chose Koncert specifically because, to me, it is designed for actual sales people instead of telemarketers or call centers. What I like best about Koncert is actually the people who run it though. They're customer service is insanely good. **What do you dislike about Koncert?** The only dislike is some minor glitches that occur very rarely, but again, their customer service in resolution is fantastic! **What problems is Koncert solving and how is that benefiting you?** Our organization was looking to improve connect rates and lie conversations with live prospects. They solved that problem while we were still test piloting them! ### 6. Efficient Dialing with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Koncert?** I find the flow dialer super useful for making calls throughout my day. It's helpful for segmenting by calling mobile numbers, where I get the highest response rates. The integration with HubSpot is great for importing lists, and the automatic dialer and local presence streamline making calls and getting through lists efficiently. It's much faster than clicking to dial, and has a lot of crossover with HubSpot, which is very efficient for me. The setup was straightforward and simple. **What do you dislike about Koncert?** I find that when I'm creating tasks and getting reminded of that, it hasn't worked super well on that front. Also, knowing when I have to wait for the phone tree to get to somebody's voicemail during the automated voicemail tracking is a bit unclear. I haven't gotten an answer on that, and I'm curious to know what's the case with that. **What problems is Koncert solving and how is that benefiting you?** I use Koncert for building lists, importing from HubSpot, auto-dialing, and leaving voicemails, which streamlines my calls and speeds up my workflow compared to manual dialing. ### 7. Revolutionized Our Outbound Calling with Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Koncert?** I like the ability to change from dialing two at a time to five at a time, which is a huge help for making a lot of phone calls quickly. I also appreciate the ability to upload battle cards into the contacts and different leads list I'm dialing out of, so I have an idea of what to say, all ready and easily accessible. It actually just saves a lot of time and effort because with other tools like HubSpot or SalesLoft, you dial one by one and make 50 calls over three hours. But with Koncert, I can make hundreds of calls in one to two hours. The setup was pretty simple; Koncert helped walk us through getting everything integrated and imported in just a few hours. **What do you dislike about Koncert?** Nothing comes to mind about a dislike. Its a great tool, don't have anything to complain about. **What problems is Koncert solving and how is that benefiting you?** I use Koncert for outbound cold calling, solving the trouble of making a lot of phone calls in just little time. It saves a lot of time and effort by allowing me to dial multiple numbers at once, making hundreds of calls in just one to two hours instead of 50 calls over three hours. ### 8. Excellent Support and User Friendly Dialing Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Jake W. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Koncert?** Excellent support, responsive and helpful. Dialing tech is among the best in the market as well. **What do you dislike about Koncert?** I don't like AI integration preventing user decision making: if we want to override the system it should put user choice ahead of best-practices. **What problems is Koncert solving and how is that benefiting you?** Koncert allows us to increase call volume so meaningfully that it has changed how we prospect. We can now get through very large lists without sacrificing quality. ### 9. Intuitive UI, Seamless Salesloft Integration, and Fast AI Auto-Dialing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Koncert?** I think the most helpful thing is the user interface and direct integration with salesloft. The performance of the auto-dialer makes it easy and I like that the AI can cycle through calls fast. The onboarding was great and very informative to make sure we were comfortable with our calls. **What do you dislike about Koncert?** I don't have any downsides on the product and can't speak on price. Maybe just identifying what company you are connected with. **What problems is Koncert solving and how is that benefiting you?** Having to outreach to many contacts and making the process simple and more efficient with pre recorded voicemails and calling multiple people at once ### 10. Effortless Cold Calling Revolutionized **Rating:** 5.0/5.0 stars **Reviewed by:** Zach C. | Sales Executive Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Koncert?** I find Koncert useful for cold calling as it helps me do it a lot faster, even when I'm already very busy. It makes cold calling enjoyable and I like being able to call multiple people at once. This feature cuts my cold calling down by 1-2 hours. The initial setup of Koncert was very easy. **What do you dislike about Koncert?** n/a **What problems is Koncert solving and how is that benefiting you?** Koncert helps me cold call faster, making it enjoyable even when I'm busy. It allows me to call multiple people at once, saving me 1-2 hours. ## Koncert Discussions - [Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)](https://www.g2.com/discussions/does-koncert-dial-prospect-numbers-multiple-times-in-a-row-in-a-given-session-i-ve-had-prospects-tell-me-i-called-them-several-times-in-a-row-back-to-back) - 2 comments, 1 upvote - [View Koncert pricing details and edition comparison](https://www.g2.com/products/koncert/reviews/koncert-review-2654262?section=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A34%3A49+-0500&secure%5Bsession_id%5D=779f858e-aba1-4acb-93ff-48e66cb2f126&secure%5Btoken%5D=9965440ea9bf27064409a17347cb22bd9bc63e377f0d6e398ece840e5fd06d8c&format=llm_user) ## Koncert Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [OutreachCRM](https://www.g2.com/products/outreachcrm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesHood](https://www.g2.com/products/saleshood/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Koncert Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Lead Qualification - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Office Customization** - Office Decor - Customized Floor Plans - Personal Offices **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base **Lead Management** - Segmentation - Predictive Scoring **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Guest Tools** - External Video Conferencing - Guest Links **Productivity Tools** - Task Management - Search **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) **Collaboration Tools** - Simultaneous Screen Sharing - Document Sharing - Availability Status **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Campaign Execution** - Prioritized Accounts - Trending Accounts - Email Campaigns **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Virtual Workspaces** - Autonomous Task Execution - Multi-step Planning **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Koncert Alternatives - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,499 reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - 4.8/5.0 (1,618 reviews) - [Orum](https://www.g2.com/products/orum/reviews) - 4.6/5.0 (825 reviews)