Kommunicate Pros and Cons

Multiple integrations are available which make the platform work very seamlessly. Review collected by and hosted on G2.com.

Nothing specific, more upgrades and integration with whatsapp will make life further easy Review collected by and hosted on G2.com.

Kommunicate provides an amazing and modern UI for our library's chatbot. We were easily able to integrate this with our existing Dialogflow bot, but we also can create a chatbot using their service, which is a lovely option. There service also comes with analytics, which is really nice since Dialogflow's analytics feature alone are not as easy to understand (Grow level). I also like Komunicate's documentation and help guides. I'm not a programmer, so I really appreciate how clear their instructions are for embedding chatbots, integrating multple chatbots, and enabling rich messages. It really makes creating chatbots easy and accessible. Lastly, I've only had really great customer experiences with them. The Kommunicate customer service team is reliable, quick to answer any questions, and they really work with you. Review collected by and hosted on G2.com.

More UI customization options would be nice. Review collected by and hosted on G2.com.

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.

I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.

We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. Review collected by and hosted on G2.com.

Nothing, it was a great experience, and would totally use Kommunicate again. Review collected by and hosted on G2.com.

Kommunicate is the best option to improve the support client. You can integrate bots, and several channels like facebook, whatsapp and web chat in only one platform

The support team is great.

We have used Kommunicate since two years ago and we are happy with them. Review collected by and hosted on G2.com.

I don´t have anything to share in this item Review collected by and hosted on G2.com.

The customer care service. We alway have help on any time. Review collected by and hosted on G2.com.

In general, there is no serious problem, we always get support when needed, both technical and buiness.

One small point is that the price of the service is a bit high, some of our customers don't feel comfortable paying Review collected by and hosted on G2.com.

I like the platform with all the functions that it give us. With Kommunicate you can work so good. Review collected by and hosted on G2.com.

Right now, at the moment, i dont have nothing to said about bad things. I received a good attentions for part of the team and I so grateful with that Review collected by and hosted on G2.com.

- automation features that are useful to improve customer support and also lead generation,

- lead collection forms which help to gather all necessary contact details,

- clearand intuitive dashboard to manage and handle all the conversations with our customers and leads,

- easy integration,

- great customer support. Review collected by and hosted on G2.com.

They could have a bit more integration options available Review collected by and hosted on G2.com.

- this is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client;

- you can integrate this app with the CRM system that you use at the moment;

- nothing spectacular, but of course you can have the whole conversation with the client in one place;

- they give you also a dashboard for reporting all activities. Review collected by and hosted on G2.com.

- They are missing integrations with some platforms, but once they do it, it will provide quite cool chat tool. Review collected by and hosted on G2.com.

Easy User Interface. Setup is easy to configure Review collected by and hosted on G2.com.

Pricing is too expensive for India market. Review collected by and hosted on G2.com.

It’s very good for SMBs.It’s very simple to use with outstanding UX/UI. They provide with seamless integration with third-party tools. User friendly, and gives the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support in a small project Review collected by and hosted on G2.com.

All come as we expected, nothing to complain Review collected by and hosted on G2.com.