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Kommunicate Reviews & Product Details

Katarzyna K.
KK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kommunicate?

- automation features that are useful to improve customer support and also lead generation,

- lead collection forms which help to gather all necessary contact details,

- clearand intuitive dashboard to manage and handle all the conversations with our customers and leads,

- easy integration,

- great customer support. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

They could have a bit more integration options available Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

With this tool we managed to:

- reduce response time - thankstocustomizable instant responses we've set up for repetitive and predictable questions from our customers and potential clients,

- improve workflow with assigned roles,

- increase customer satisfaction,

- optimize our team performance - thanks to detailed analytics and progress reports. Review collected by and hosted on G2.com.

Kommunicate Overview

What is Kommunicate?

Kommunicate is an AI-powered customer service automation platform. The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Although, chatbots are not fail-proof and can only be as smart as you can make them. They are bound to have limitations. The best bet is a human + chatbot hybrid model, where chatbots can answer the basic queries and leave the complex ones for humans. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.

Kommunicate Details
Languages Supported
Arabic, German, English, French, Dutch, Portuguese, Russian, Spanish
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Product Description

Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems.


Seller Details
Year Founded
2020
HQ Location
Middletown, US
Twitter
@kommunicate
8 Twitter followers
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®

Manab B.
MB
Overview Provided by:

Recent Kommunicate Reviews

Felipe Xavier L.
FL
Felipe Xavier L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Facilitando a experiência conversacional com bots"
A Kommunicate oferece uma excelente interface para criar fluxos de conversa intuitivos e personalizáveis, especialmente útil para integrar sistemas...
Madalina B.
MB
Madalina B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Transparent, easy to use and their support is always there"
The range of choices for creating intents is remarkable. Exploring different features to find the most practical and appealing result for our custo...
Anjali N.
AN
Anjali N.Small-Business (50 or fewer emp.)
4.0 out of 5
"A great tool to automate customer queries"
As a coding newbie, I was thrilled with how easy Kommunicate's AI chatbot was to set up. It was intuitive and straightforward, letting me launch a ...
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Kommunicate Media

Kommunicate Demo - Third party Integrations
Improve work flow - Use Kommunicate with other services
Kommunicate Demo - Kompose
Create Bot with Kompose
Kommunicate Demo - Scale your business with a fully managed bot platform
Easily create your own or add third-party bots - everything in one place
Kommunicate Demo - Dashboard
Conversation Overview. Track how your agents are performing. Improve Bot performance with Insights.
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20 out of 21 Total Reviews for Kommunicate

4.8 out of 5
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20 out of 21 Total Reviews for Kommunicate
4.8 out of 5
20 out of 21 Total Reviews for Kommunicate
4.8 out of 5

Kommunicate Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KommunicateQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Felipe Xavier L.
FL
Analista de Chatbot
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kommunicate?

A Kommunicate oferece uma excelente interface para criar fluxos de conversa intuitivos e personalizáveis, especialmente útil para integrar sistemas como Zendesk. A flexibilidade na personalização do widget e a possibilidade de gerenciar múltiplos públicos com um único bot destacam-se como grandes vantagens. Além disso, o suporte técnico é eficiente e sempre disposto a ajudar, garantindo que a implementação e ajustes sejam tranquilos. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Apesar de ser uma ferramenta robusta, enfrentamos algumas limitações ao integrá-la com o Sunshine Conversations, especialmente no gerenciamento de múltiplos públicos. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

A Kommunicate tem me ajudado a otimizar o atendimento de diferentes públicos em um único ambiente. Com sua flexibilidade, conseguimos integrar fluxos conversacionais personalizados e escalar o suporte sem aumentar a equipe. Além disso, a integração com o Zendesk centraliza informações e mantém a eficiência na comunicação. No geral, a Kommunicate está ajudando a melhorar a experiência do cliente, reduzir o tempo de resposta e alinhar os objetivos de diferentes áreas do negócio. Review collected by and hosted on G2.com.

Anjali N.
AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kommunicate?

As a coding newbie, I was thrilled with how easy Kommunicate's AI chatbot was to set up. It was intuitive and straightforward, letting me launch a website chatbot without breaking a sweat. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

There was no problem to mention as such with Kommunicate. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate's chatbot swooped in and rescued our overwhelmed customer support team from the monotony of repetitive queries. By automating these tasks, we gained the freedom to concentrate on those "wow" moments – delivering quick resolutions and surpassing expectations. We've shaken off the burden, our agents are revitalized, and our customers are beaming with satisfaction. If you're eager to escape the routine and reignite your team's passion for service, Kommunicate is the solution. Believe me, it's a total game-changer. Review collected by and hosted on G2.com.

Madalina B.
MB
Senior Marketing Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kommunicate?

The range of choices for creating intents is remarkable. Exploring different features to find the most practical and appealing result for our customers is enjoyable. I appreciate the addition of API integration, as it allows us to provide very specific support. Additionally, the team's constant support, suggestions, testing, and adjustments, including for dashboards, are invaluable and greatly simplify our work. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

While I haven't encountered any specific drawbacks with Kommunicate, I've noticed that certain processes or integrations may take a slightly longer time. However, with practice and patience, this minor inconvenience tends to improve over time. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

It enhances customer support by making it more accessible, quicker, and efficient, especially when agent interaction isn't required. Most importantly, it ensures our support is available to customers round the clock, 24/7! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kommunicate?

We've greatly benefited from using Kommunicate, which has significantly improved our handling of customer inquiries and boosted their satisfaction. It's great because you can connect it with different channels like Facebook, WhatsApp, and web chat all in one place. It comes with some cool automation features that help not just with customer support but also with getting new leads. Plus, there are these neat forms for collecting lead information. The dashboard is pretty straightforward and makes it easy to keep track of all your customer and lead conversations. It's simple to integrate, and if you ever need help, their customer support is quite friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Nothing critical to add regarding this matter. We haven't encountered any issues to report for today. The team has great support, and I'm really thankful for this. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate turned out to be a game-changer for our customer service team. Before, we were struggling with a never-ending stream of repetitive inquiries. Our agents were overwhelmed, and the time it took to resolve issues was growing, taking a toll on our efficiency. After bringing in Kommunicate, all things really changed. It automated the repetitive tasks, significantly easing the burden on our team. We noticed a drastic drop in the time spent on each query, and our resolution times improved remarkably. Highly recommend Kommunicate for any team facing similar challenges! Review collected by and hosted on G2.com.

Matteo Z.
MZ
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Kommunicate?

The best thing about kommunicate’s AI chatbot is that it is very easy to integrate and deploy in website. We could just deploy the chatbot to our website within 10 mins. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Didn't find any such problem with kommunicate. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Prior to opting for Kommunicate's chatbot service, our customer support team grappled with numerous repetitive queries, consuming considerable time and energy. However, with the introduction of Kommunicate, the automation of recurring queries became a game-changer, liberating our team from such tasks. This led to a significant reduction in man-hours, swift resolutions, and, notably, a rediscovery of the delight in surpassing customer expectations. Review collected by and hosted on G2.com.

Artyom S.
AS
Content Marketer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kommunicate?

Kommunicate has helped my organization to solve lot of customer queries and because of which my business and customer satisfaction has improved. Best part of kommunicate is that it can be easily deployed on any messaging platform, website without any difficulties. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Can’t really say that I had any issues with Kommunicate. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate was a lifeline when our customer support team was drowning in repetitive queries. Agents were buried, resolution times soared, and our precious time was vanishing down the query rabbit hole. But then, Kommunicate swooped in, automating the mundane and freeing our team. We slashed man-hours, resolutions became lightning-fast, and most importantly, we rediscovered the joy of exceeding customer expectations. Review collected by and hosted on G2.com.

DD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kommunicate?

Upgrade option of platform with their generative ai powered platform it becomes very easy to integrate chatbots for my clients. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Support queries sometime can be resolved faster. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

I run a agency and I have partnered with kommunicate to implement chatbot on all of my client site as per requirement and they are helping me to create custom chatbots as per client expectations and help them to handle their website queries. Review collected by and hosted on G2.com.

MV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kommunicate?

The support team has been helpful throughout the whole process from onboarding to escalations.It is now very easy to train the chatbot with their new Generative AI feature that we love the most. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

I would love to see more options for integrations. No downside as such. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate helped us with automating our uer queries. We get a lot of queries every day and Kommunicate bot can answer most of them without any human involvement. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
TC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kommunicate?

This was very easy to use and integrate on different platforms, i would highly recommend this. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

there was nothing least helpful as it worked well Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Provided a chatbot that was helpful for the purpose it was created for. Review collected by and hosted on G2.com.

Ryan T.
RT
Software Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kommunicate?

I have not experienced any downtime so far. The team is very helpful, they even assist via WhatsApp I don't have to wait long for a response. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Nothing really, so far so good. We have no problems Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Real-time communication and integration with our clients. We don't need to pay for any middleware now. Review collected by and hosted on G2.com.