Helpful and easily accessible account points of contact within the Kodif team, great availability for support, ability to customize self-service flows depending on business needs, multiple efficient customer support products, ability to support a variety of customer bases Review collected by and hosted on G2.com.
Editing the customer-facing self-service flow may require some training to perfect without additional support from the Kodif team Review collected by and hosted on G2.com.
15 out of 16 Total Reviews for KODIF
Overall Review Sentiment for KODIF
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Kodif is the embodiment of business done right. If you're reading this as a leader in the CS/CX space, you can sympathize when you hear that I (as do you) have the unfortunate "pleasure" of receiving hundreds of emails weekly from different startups, businesses, offerings, projects, etc. that tout themselves as the next big solution in our space.
Well they can pack up because Kodif has eaten their lunch.
Kodif is feature-packed, easy to implement, and easy to integrate into operations. It has a phenomenally responsive and dedicated team behind the offering and is just flat-out better. The responses are better than those of other CoPilot tools, the system is faster, and the team is more responsive. Hell, Kodif should just add the word "better" to their brand verbiage guidance.
I am, as a business leader who represents and owns multiple Fortune 500 customer experiences, telling you that in the last year, I have demoed at least 20 tools adjacent to Kodif, and NONE have stood up. Every single CoPilot or CS/CX tool from YCombinator. Every single Techstars tool. We talk to them ALL.
KODIF. KODIF. KODIF.
It's that damn simple. Review collected by and hosted on G2.com.
Kodif has done excellent to avoid the pitfalls of an early stage company which speaks to the maturity of their leadership and by cascade, the future of the product -- they're wonderfully responsive, clear on timelines, feature releases are transparent, and I could keep going.
The most negative thing I can say about Kodif is that I can't replace my *whole* team with it yet. Review collected by and hosted on G2.com.
We have been utilizing Kodif for some time. The automation functionalities it offers have proven to be instrumental in delivering prompt solutions and enhancing the efficiency of our customer support services. Additionally, the analytics capabilities of Kodif have simplified our reporting processes.
The tool is an integral part of our daily operations, significantly streamlining our tasks and ultimately boosting our productivity. We can provide great support without leaving the environment in just a few clicks. Review collected by and hosted on G2.com.
So far so good. We are in the process of adding new features and hopefully, my opinion will stay the same after these changes go live. Review collected by and hosted on G2.com.
We had a specific request, but the KODIF team was happy to get involved and adapt to our requirements. Fast and reliable support and a good team. Also I liked that you don't need to be a pro in coding to integrate a chatbot. Review collected by and hosted on G2.com.
I think technically the product has a space for development. I would like the product to have extended documentation, as well as release notes. I would like to be notified about updates at all times. Review collected by and hosted on G2.com.
The Kodif team is extremely responsive to feedback and work quickly to fulfill the needs of our business. They are adaptable and dependable, but above all flexible with our needs and on our time table.
The product itself was easy to set up and use and through trial & error we were able to test and correct issues quickly for a speedy launch. Review collected by and hosted on G2.com.
I have not run into any real downsides, but like every tool you integrate into your techstack, there will be learnings. Review collected by and hosted on G2.com.
Kodif has transformed how both our customers and agents interact with reporting/resolving order issues. For customers, Kodif's self-service platform has made a seamless experience that quickly resolves customers issues. For agents, kodif's platform has made reviewing and resolving tickets faster and more accurate. Kodif's platform has also drastically improved our ticket data, allowing us to gain valuable insights into recurring issues so they can be resolved for customers, improving satisfaction and retention.
On top of it all, the Kodif team is amazing to work with. They are responsive and go above and beyond to improve the workflows and products for our agents. They are fantastic business partners. Review collected by and hosted on G2.com.
Kodif has continually improved their product. Excited for more features to rollout to improve the customer experience. Review collected by and hosted on G2.com.
Working with the Kodif team you can tell that they really care about the product and their clients. We have seen very tangible results using their product in a short period of time. Review collected by and hosted on G2.com.
There is more the Kodif can offer in the analytics and UX department Review collected by and hosted on G2.com.
Kodif has significantly boosted our efficiency and productivity. Their integration is now a vital part of our daily operations, streamlining processes and greatly reducing the time we spend on each ticket.
What really stands out is how easy it is to work with the Kodif team. They are outstanding partners, and the company continues to evolve and improve. Review collected by and hosted on G2.com.
I don't have anything specific in mind at the moment, but all the feedback provided has been received and addressed. Review collected by and hosted on G2.com.
Kodif help me so much saving time at the moment I would like to follow up with the customer. Review collected by and hosted on G2.com.
Sometime suggested answers may not be the accurate information per Business policies. Review collected by and hosted on G2.com.
