KnowledgeOwl Reviews & Product Details - Page 8

I liked how easy it was to store things into Knowledge owl as well as the ease of use for new employees to access the information. The interface is extremely user friendly and easy to navigate. Review collected by and hosted on G2.com.

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that everyone could access what was needed. Review collected by and hosted on G2.com.

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been affordable, which allowed me to convince my company to give it a trial run to show whether it has value before they commit many resources to it. Review collected by and hosted on G2.com.

The new text editor feels a bit too sterile, like it's trying to go the "Apple-style" that the industry is trending towards. In doing so, it feels like it actually making it less intuitive to use and is hiding some features (e.g. the "source" button is nowhere to be found now.)

I very much dislike this "dumbing down" direction that many software companies are trying to take, as it frustrates and alienates the more tech-savvy users who prefer the more "Windows" or "Android" style of app information being accessible and customizable.

Would rather the developers put effort into either a useful functionality for my organization, such as a mobile app that can sync the database contents when online and store them for offline use. Or that they spent more time in identifying and correcting several of the unexpected behaviors that continue in the software, such as an inconsistent and unusual Glossary term matching in articles, or what seems like a relatively poor article search engine (displays top hits that lack any words used in the search, while other articles have been created with those keywords in different order in the title/article tags/variations of search question/and synonyms for the words defined...). Review collected by and hosted on G2.com.

KnowledgeOwl is essential to how I communicate with my team, offer documentation, and make sure that we're all on the same page with process. It's easy to see that KnowledgeOwl is made with love and the decisions they make on how to build the software, what features to add, and how to implement them is driven by a deep desire to know how their users work and what they need.

If I didn't have KnowledgeOwl, we'd be lost at sea. KnowledgeOwl lets us help our customers with ease; it lets us be strong as a team and consistently give the best information and the best support possible. Review collected by and hosted on G2.com.

Honestly, there isn't anything I dislike. Just like with any software, there is always something to do better or iterate on, but KnowledgeOwl gives great avenues to provide them feedback and they take it seriously and use it to better their product. If there's ever anything that doesn't fit with how we'd like to use it, KnowledgeOwl listens :) Review collected by and hosted on G2.com.

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching

, great customer service: team responds promptly. Requests for help are answered through email.

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I had a hard time using the color picker when referencing our corporate website. It wouldn't automatically pull in the colors.

Also notable is the feature for adding jpegs or other graphic files to the articles: you have to add them to the library by using an attachment-like feature for importing from you local files. This adds the file to your file library, from which point you must add it to your articles. This could be made into a shorter process by adding drag-drop file upload maybe. Review collected by and hosted on G2.com.

We've used knowledge base for almost a year now as a tool for students and employees to find information. The best things about Knowledge Owl are 1) How easy it is to create and manage content and 2) The support provided by the team at Knowledge Owl. Review collected by and hosted on G2.com.

I do wish the analytics were a little more robust but they do have documentation on how to incorporate Google Analytics, which has been helpful to us. Review collected by and hosted on G2.com.

The search feature allows our customer base to easily find what they are looking for instead of scouting all over the site. Review collected by and hosted on G2.com.

We use the LOGIN button which is located all the way to the right of the screen. If it were closer to the SEARCH feature, the customers would be able to click on it right away before using the SEARCH. This has been our biggest complaint from the employees that have used it since implementation. Review collected by and hosted on G2.com.

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

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The statistic and reporting elements are a bit weak at the moment. Currently the stats that are shown are Views and Quality Views. Would love to see a actual average time spent on article. Most common place they came from (search, category, other article) and most common place they went to next.

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Such a great value...

1. Great Price

2. Easy to use

3. Controlled User Group Experiences

4. Looks great on mobile platform

5. CUSTOMER SERVICE HAS BEEN EXCELLENT Review collected by and hosted on G2.com.

I don't love the table features... sometimes it's difficult to work with... especially copy paste of Excel. I wish it had some better options for formatting tables. Review collected by and hosted on G2.com.

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have questions, someone is there to answer, fix, and help. Review collected by and hosted on G2.com.

Nothing. There's literally nothing in my experience working with them that I dislike. They're amazing. Review collected by and hosted on G2.com.

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility) Review collected by and hosted on G2.com.

Hard to say, but perhaps the WYSIWIG editor (again this might be outdated info) tended to do some strange things to the source HTML sometimes. I generally only worked in the source HTML after a while. Review collected by and hosted on G2.com.