KnowledgeOwl Reviews & Product Details - Page 7

Foldering/navigation, versioning, ability to restrict access by IP or password, ease of use of the editor, ability to customize look/feel of the knowledge base using the robust bult-in style editor as well as custom CSS (this is a big one for me). Review collected by and hosted on G2.com.

I honestly can't think of anything! I've never run into any issues that couldn't be easily solved by contacting support or searching their documentation. Review collected by and hosted on G2.com.

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at times--she always gets back to me quickly and offers a variety of solutions to a problem, and the team at KO has been great handling some custom requests or fast-tracking things we desperately needed. Review collected by and hosted on G2.com.

Honestly there's nothing to dislike here, though I cannot wait for the new editor to be out of beta and permanently live! Review collected by and hosted on G2.com.

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use multiple instances of Knowledge Owl and while the content may change, the overall user experience remains the same. Review collected by and hosted on G2.com.

There isn't anything about Knowledge Owl that I dislike. Review collected by and hosted on G2.com.

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY love their new owl too. His name is Linus and he's adorable. Everyone needs a Linus. Review collected by and hosted on G2.com.

I don't have a negative thing to say about this company. They're epic. I've spent so much time in KO and am always so pleased. Review collected by and hosted on G2.com.

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any questions, our rep is always quick to respond and patient with me.

The product itself is extremely easy to use, but offers a lot of nifty features and they're always introducing new ones. Review collected by and hosted on G2.com.

There's not much I dislike so far. KnowledgeOwl is still growing, so they might not have all the features you're looking for in a similar product, but they'll get there, especially if you specifically request certain enhancements. Review collected by and hosted on G2.com.

KnowledgeOwl is very easy to use for technical and non-technical personnel, very flexible (branding/ theming) and, overall, very fast.

I have reviewed comparable solutions, but KnowledgeOwl was perfect fit for a small technology company like ours.

Finally, the support we received has been awesome. Review collected by and hosted on G2.com.

KnowledgeOwl does not support multi-languages directly, There is a way for developer to check for browser language setting. Although, this is doable, it makes the page very hard to maintain, and having a regular translator working with knowledgeOwl is far fetched.

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The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize the CSS of my site, and they are always there when I have a question. Back-end layout is easy to use. User-facing content looks fantastic, and my users are very happy with how my knowledge base looks. Review collected by and hosted on G2.com.

Would like more CSS control over individual pages. Review collected by and hosted on G2.com.

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile. Review collected by and hosted on G2.com.

There's room to improve the reporting and ability to share content across multiple KBs. Review collected by and hosted on G2.com.

Easy user interface that allows for quick and efficient use of the product. Their user support was also very helpful. Searching for an article is always great. I like the setup of the product. It's really a create user interfact. Review collected by and hosted on G2.com.

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all. Review collected by and hosted on G2.com.

There are many good features about this tool... from an admin perspective, I like the drag and drop Table of Contents, how easy it is to create an article; and, how quick it is to update it. Working in the cloud is the BEST! Review collected by and hosted on G2.com.

There really isn't anything I dislike. This tool is so easy to use. Review collected by and hosted on G2.com.