KnowledgeOwl Reviews & Product Details - Page 6

I like to work on it, it’s very good design Review collected by and hosted on G2.com.

I don’t dislike anything particularly good team Review collected by and hosted on G2.com.

KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. Review collected by and hosted on G2.com.

Sorry - but nothing to dislike about here. Review collected by and hosted on G2.com.

We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site. Review collected by and hosted on G2.com.

As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team (esp. Marybeth!) has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area! Review collected by and hosted on G2.com.

- Superlative customer service: I am a difficult-to-please customer, however the KnowledgeOwl team is consistently able to meet if not exceed my expectations every time.

- There is virtually no limit to what you can do with this app, as far as knowledge management and customer self service. Moreover, the app is easy to use, thus it will reduce your time spent on tweaking the settings and increase your time spent on writing. But if you like to play around with code, you can customize your KB to no end, from CSS to API calls.

- Totally unbeatable value.

Basically, if you are not using KnowledgeOwl for your knowledge management and customer self service, it is either because you do not know about it yet, or because your company is stuck with something else.

Long life to Marybeth and Pete!!! Review collected by and hosted on G2.com.

Nothing really, since when I find something that needs fixing, they will take care of it in a snap. Review collected by and hosted on G2.com.

Ease of navigation, customization, creation of sub categories and articles is very simple Review collected by and hosted on G2.com.

Public facing training articles are not very present Review collected by and hosted on G2.com.

Simple web base interface that's easy to use by anyone in the company.

Great features that really help you manage the life cycle of your knowledge articles.

Any questions or problem you have, just contact the support team and they are always there to help !

We really enjoy our experience :) Review collected by and hosted on G2.com.

Maybe more language interface (French for example) Review collected by and hosted on G2.com.

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers! Review collected by and hosted on G2.com.

I would love a few more API capabilities. Review collected by and hosted on G2.com.

The tool is super easy for our users. Each and every time that I have had a roadblock - KO has been there with different solutions - sometimes going above what i was even thinking possible. I like that KO gives you access to style the KB to your liking - access to all parts header/css/login screen etc. Review collected by and hosted on G2.com.

nothing really. If i need something then i ask KO and their response and support is unmatched. Review collected by and hosted on G2.com.

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type knowledge base that would allow us to point customers and not worry about constructing a complex file structure for a knowledge base.

The software's design is pretty customizable so you can have your own branding at no extra cost. There's strong typographical and design decisions that make complex workflows easily readable by customers. Review collected by and hosted on G2.com.

The design themes and interface aren't hugely modern and don't feel terribly resilient sometimes. There have been some security concerns as well: for a while, if you googled "knowledge owl login", Google would provide you with a link that looked like Knowledge Owl and would accept your credentials, but it would not be pointing at knowledgeowl's domain (as far as I could see). Occasionally the UI on the administrator end was not quite as intuitive, but on the whole things were discoverable. Review collected by and hosted on G2.com.

For anyone who has used KnowledgeOwl one of the first things you will notice is it just works. The setup and usage are super intuitive and I have never once needed to ask for help in how to set something up or use the application. - Well done!

You have granular control over access to your knowledge based to make this either internal or public facing and can even have as our organization does sections for each team.

Styling your KB is easy as 1.2.3 and you don't need to know any coding to get up and running but have absolute control to add your own custom HTML, CSS and Javascript! In addition you can include tracking codes and other tools that might be useful to solve your problems. Review collected by and hosted on G2.com.

If you follow these guys on twitter you will see way too many cute owl photos. This can be immersing and you may loose hours of productivity gawking at how cute they are. :D Review collected by and hosted on G2.com.