KnowledgeBase Discussions

KnowledgeBase helps you to manage your knowledge base, provide customer self-service and shift your support into a higher gear. KnowledgeBase is designed to help you organize, add and edit information and share it with both your team and your customers. With all the answers to hand, your agents can deliver solutions even faster. An external help center empowers customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. They can use the rich text editor to create more informative explanations packed with images, GIFs and videos. For analytics, you can check Insights and connect KnowledgeBase with Google Analytics to dive deeper. With the LiveChat integration, your support team gets resources right inside the chat window, so they can provide detailed explanations in less than no time. Pick your brand colors, logo, favicon and boost the experience of your customers. The set-up takes just a few clicks. When users leave KnowledgeBase reviews, G2 also collects common questions about the day-to-day use of KnowledgeBase. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.