# Knowledge360 Reviews **Vendor:** Cipher Systems **Category:** [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 ## About Knowledge360 Our users spend more time analyzing information and less time search for it. Knowledge360® is the product of our 24 years of market and competitive intelligence experience. Our built in knowledge management functionality makes this the only M/CI software tool to automatically identify and tag all information added. Where does Cipher's Knowledge360® Shine? There are plenty of competitive intelligence software tools on the market, so what makes Knowledge360® different? Simply put, Knowledge360® is your best bet if you are looking to achieve all of the following: - Easy access to customizable user dashboards - Robust data collection and built in knowledge management for public, subscription-based and internal information - AI/ML enabled auto-tagging and natural language processing - Effective collaboration tools to reveal breaking news and trends Many platforms can claim some one or two items on the list, but Knowledge360® is the only one that is differentiated in all four areas. The subscription-based, software-as-a-service platform is built so: - Corporate strategy teams - Marketing teams - Sales & BDR teams and - Product development teams can quickly find, view and share insights that inform strategic decisions. Features & Benefits - Custom Dashboards - Collaboration & Sharing Tools - Knowledge Management with automated tagging - Configurable Alerts & Notifications - Trending & Analytics - Reporting & Exporting Data is collected from enrichment - News & Press Releases (Including Bloomberg, CNBC, Market Watch, WSJ, NYT, Fincial Times, TechCrunch, Reuters, Morning Star and more) - Premium Financial Data (Including Crunchbase and FactSet) - Social Media Monitoring - Website Page and Blog Monitoring - Job Postings and Trends - Glassdoor Profiles - Patents, Adverse Events, & Clinical Trials - USPTO and more ## Knowledge360 Reviews ### 1. Great tool that serves as an internal repository for market research work **Rating:** 3.5/5.0 stars **Reviewed by:** divyaa r. | Manager, Strategic Market Analysis and Intelligence, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Knowledge360?** Centralized repository system, accessing **What do you dislike about Knowledge360?** Lack of coverage on brokerage reports,need for better AI- based analysis to identify sentiments within documents. Better look of the platform compared to other peer CI platforms. **What problems is Knowledge360 solving and how is that benefiting you?** It acts as another resource for accessing information on cloud - in other terms it serves as a sharepoint that sits outside of sharepoint where information gets collected and access points are better defined and controlled by the insights team function ### 2. Great platform for storing, organizing, and sharing content. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Knowledge360?** The K360 platform is easy-to-use for users without deep technical expertise and it provides great options to search and organize content. Security and access controls are easy to integrate into my company's internal structure. **What do you dislike about Knowledge360?** Some minor issues with navigation and searchability (e.g. users must know to select 'documents' to find the best content in their searches). **Recommendations to others considering Knowledge360:** Easy to use platform, great for organizations of all sizes. **What problems is Knowledge360 solving and how is that benefiting you?** We have enabled our quotation team to capture insights, our Market Intelligence team to upload key documents, and hundreds of decision makers to access all of it. ### 3. K360 is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo L. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Knowledge360?** K360 is customizable and feature rich. We are able to tailor to suit our needs. **What do you dislike about Knowledge360?** K360 is really geared for enterprise applications vs project by project. Not a big deal, but would love for my entire team of analysts to have admin privileges. **What problems is Knowledge360 solving and how is that benefiting you?** We are using K360 to replace google alerts. K360 let's us monitor all of our competitors in one easy place. It has saved us significant time. **Official Response from John Booth:** > We appreciate you sharing your experience using Knowledge360. The team here works hard to deliver a tool that allows users to customize it for their specific needs. ### 4. Very cool platform - deep capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Knowledge360?** There is clearly a ton of power behind the suite of tools being offered. The hands-on training is invaluable. For anyone engaged in research, making sense of trends, and/or aggregating content, there is plenty here to play with. It is extremely helpful to have articles displayed in plain text with no ads/noise. Additionally, they have subscriptions to a wide range of publications, journals, etc., that are normally behind paywalls. **What do you dislike about Knowledge360?** Training is a must, as there is a bit of a learning curve to understand all of the features/options. It is certainly not a dislike, just something I would highly recommend completing for anyone new to Knowledge360. **What problems is Knowledge360 solving and how is that benefiting you?** We've been using it primarily for secondary research for insight-driven growth consulting. Setting up dashboards focused on specific topics has been extremely helpful to aggregate large volumes of content into sensible views. It is also very helpful for sharing information across a team. ### 5. One-stop-shop for competitor and market news **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Knowledge360?** Knowledge360 pulls in all of the news and updates on our competitors so I'm not searching through 20+ browser windows to get a sense of what's going on in the market. This is a huge time saver! I just login to Knowledge360 and have everything I need in one place. It also makes it super easy to flag important updates and share them with my team/across our organization. **What do you dislike about Knowledge360?** Getting started takes some time. The tool is basically a blank slate when you login and you have to build up different resources (reports, projects, reveal, etc.) and upload documents to the Knowledge section. Most software requires some level of set up out of the gate though and the Customer Success team is super helpful. **What problems is Knowledge360 solving and how is that benefiting you?** Keeping track of industry news has been a real chore for us and often falls to the bottom of the task list. With Knowledge360, we can get a quick snapshot of our industry and easily share important updates. On top of that, the tool gives us a place to build out and store competitive intelligence reports and battle cards to better enable our BD teams. ### 6. Great platform & personalized training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Knowledge360?** That you can fully customize your dashboards, create an unlimited number of them as well as share them with team members. I also love that as you "like" certain content the AI learns and includes more like it. **What do you dislike about Knowledge360?** There are so many different features that at first it can be a bit overwhelming. Thankfully, the team's fantastic level of support and training is a great help for overcoming this. **What problems is Knowledge360 solving and how is that benefiting you?** We are still exploring the different ways to use Knowledge360 but so far we are able to set up searches for specific client's and their competitors as well as gather intel around certain predictions ### 7. Solid CI tool. Streamlines data collection and analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Knowledge360?** Knowledge360 has been a force multiplier for my organization. As a result of implementing K360, I can see more and do more with my internal/external data and information including field intelligence because everything is centrally located and readily accessible via personalized dashboards. Access to K360 inside of Salesforce has also been a big plus. K360 is supported by an excellent customer service team. **What do you dislike about Knowledge360?** As with most software platforms a level of commitment to the process is needed to understand what's possible and build out a tool that best suits your needs. K360 is no different. There aren't any shortcuts but the service team is knowledgeable and super helpful. **What problems is Knowledge360 solving and how is that benefiting you?** In my role I need to stay on top of industry trends, competitive activity and M&A which was becoming a full-time job. K360 has streamlined the real-time delivery of this information giving me an opportunity to act on the data rather than search for it. ### 8. Competitive and Market Intelligence Professional Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Knowledge360?** Most the the data that you need is already there. Many comparable tools are basically delivered as a frame and the requirement is on the user(s) or organization to populate internal data. K360 is much different. The platform works with a ton of third-party data partners, so once you are in, all of the content is already there. This ranges from news to financials, social chatter, etc. It is really great. Flexibility is also put in the hands of the user. It is very easy to structure topic dashboards and company views so anyone on your team can view. It makes it really collaborative! **What do you dislike about Knowledge360?** The technology does what we ask of it. There is perhaps progress to be made with some visualizations, but that is only if you are looking to visualize data in the K360 itself. The platform also integrates with Tableau and serves has a sharing platform for other content types, so it more than makes up for it. **What problems is Knowledge360 solving and how is that benefiting you?** Getting to 'ground truth' and insight quickly. K360 relies on tagging and NLT in a way that what you care about is put right in front of you. ### 9. Information at my fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Knowledge360?** The dashboard and email notifications are really helpful to keep me on top of really specific market changes or fluctuations that are happening. I've been using it particularly to monitor real-time changes related to COVID. **What do you dislike about Knowledge360?** I'm struggling to decide what to put here, but a little more granular control over the email notifications I send out to the team would be nice. **Recommendations to others considering Knowledge360:** The automated tagging features make life really easy, and allow me to search and find things that I never expected. **What problems is Knowledge360 solving and how is that benefiting you?** Understanding how COVID is effecting certain markets, and keeping a realtime pulse on disruptors overall. ### 10. Powerful and capable CI tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Knowledge360?** I really like the ability of K360 to provide the information I need in a dashboard format. K360 pushes the needed information to me; that means I don't have to dig around online to find it! **What do you dislike about Knowledge360?** There is a slight learning curve associated with using K360, but once one is familiar with it, the software is highly useful and worth the time invested to learn it. **What problems is Knowledge360 solving and how is that benefiting you?** I was a Research Director for a competitive intelligence firm, and currently I teach competitive intelligence to undergraduate and graduate students. I familiarize them with K360 to demonstrate how a powerful CI tool can benefit them in multiple ways, from identifying and gathering intelligence information to quickly packaging and sharing it with various stakeholders and clients. ## Knowledge360 Discussions - [What is Knowledge360 used for?](https://www.g2.com/discussions/what-is-knowledge360-used-for) ## Knowledge360 Pricing - **GROWTH**: Starting at $649.00 Monitor your market and competitors - **PROFESSIONAL**: Starting at $949.00 Centralize your intelligence function for greater insight - **ELITE**: Starting at $1,349.00 Expand your CI capabilities with premium data subscriptions and 5-Star support [View full pricing details](https://www.g2.com/products/knowledge360/pricing) ## Knowledge360 Features **Platform Basics** - Centralized Platform - Web Tracking **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Segment Trending** - Web - Social - Benchmarks - Finance **Platform Content ** - Battlecards **Analysis** - Custom Dashboards - Reports - Integrations **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance ## Top Knowledge360 Alternatives - [Crayon](https://www.g2.com/products/crayon-crayon/reviews) - 4.6/5.0 (385 reviews) - [Klue](https://www.g2.com/products/klue/reviews) - 4.7/5.0 (436 reviews) - [Quid](https://www.g2.com/products/quid-2023-10-05/reviews) - 4.3/5.0 (299 reviews)