Knowledge Base Dashboards & Reports Reviews & Product Details

I love the comparison feature that allows me to immediately select the articles that are best reviewed Review collected by and hosted on G2.com.

i feel like the ratings are sometimes very subjective to a certain demographic and not objective Review collected by and hosted on G2.com.

Smooth tool and filtering platform with numbers Review collected by and hosted on G2.com.

Adjust of report and dashboard and multiple access for employee Review collected by and hosted on G2.com.

The layout is very easy to understand and navigate Review collected by and hosted on G2.com.

Some extra data can be confusing at times Review collected by and hosted on G2.com.

This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.

I was very worried when my team asked me to create Reports and dashboards for Knowledge. I was thinking that I will have to spend a lot of time to create it but after installing this app, I am the happiest person in the world. It hardly took me 5 mins to install it.

This app gives you all combination of Reports and Dashboards you need for a Knowledge Base. Review collected by and hosted on G2.com.

1 - The package is managed, which means you cannot modify the templates with the custom fields from your articles. This is a complete non-starter for an enterprise implementation with complex article content fields. A KB Reporting guide with instructions would have been more helpful.

2 - The Knowledge Implementation guide doesn't outline that standard report types do not exist for any of the objects enabled upon activating Knowledge.

3 - There is no install guide that goes along with the package that helps you understand the interplay of the objects and what limits you have around the data you're seeing, e.g. rating and view data doesn't segment by time period, it is absolute.

Overall, it's helpful as a complete start but likely takes more time to understand its shortcomings than it would have been to follow a Knowledge Reporting guide and configure the Report Types by myself since I couldn't use the ones enclosed in this package. Review collected by and hosted on G2.com.