It's been two months since this profile received a new review

Knowlarity IVR Reviews & Product Details

Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience.

Seller

Knowlarity Communications

Discussions

Knowlarity IVR Community

Overview by

Kartik Poply

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Knowlarity IVR Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Prerak J.

Associate team lead

Education Management

Small-Business (50 or fewer emp.)

9/16/2025

"Good tool for IVR calling management"

4.5/5

What do you like best about Knowlarity IVR?

The dashboard of this tool is easy to understand, and you can also set the multiple extensions for your individual team. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

It has limited integration available to connect with other tools like freshdesk Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/9/2024

"Knowlarity IVR has a feature-rich API"

3.5/5

What do you like best about Knowlarity IVR?

Knowlarity IVR has a powerful API for authoring custom integrations. There is good customer support and knowledgebase for developing integrations. The Knowlarity IVR API is feature-rich and can tie in to third party CRM applications. The dialing system is easy to use and provides a decent virtual phone number platform. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

It is based in India so the time zone difference can slow down the development process when needing to contact support. Can sometimes be confusing to navigate. Review collected by and hosted on G2.com.

What problems is Knowlarity IVR solving and how is that benefiting you?

We created a custom integration between Knowlarity IVR and vTiger CRM using Django. The Django webform could manipulate contact data in the CRM to make calls via Knowlarity. A messaging component of the integration would receive inbound call data from the Knowlarity IVR, open tickets and display a Click2Call pop-up window of the incoming call to bridge the call. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/13/2023

"Affordable solution for Managing Calls"

4/5

What do you like best about Knowlarity IVR?

The best thing about Knowlarity is its easy-to-use interface and we can easily route the calls to different phone numbers with separate extensions. The API option is available for all price plans and can be used to integrate with other software as well. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

We use Knowlarity API to route calls to a separate software. The API is basic and routes all calls to one Url and there is no way to send different calls from different extensions to different API. Review collected by and hosted on G2.com.

What problems is Knowlarity IVR solving and how is that benefiting you?

We are a software product company and we have a phone number listed on our website on which clients and prospective customers can call and reach out to Sales, Support and HR departments. Implementing Knowlarity is an affordable solution that covers our need and routes the call to separate departments. Also we use Webhooks to transfer call data via APIs built into the software Review collected by and hosted on G2.com.

Anuj G.

Marketing Executive

Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

12/12/2023

"best Calle Center Support Platform"

5/5

What do you like best about Knowlarity IVR?

The Clarity in the connection and auto-dialer was so smooth, User Friendly, Easily Integration with CRM tools Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

Support team, Some time connecting them is a different task, but we can directly connect with CSMs Review collected by and hosted on G2.com.

Achir s.

Growth & Operation Officer

Information Technology and Services

Small-Business (50 or fewer emp.)

7/11/2022

"Good for Managing Sales and Support Calls"

4.5/5

What do you like best about Knowlarity IVR?

Easy of use: Knowlarity IVR is very easy to set up and get started with. You just need to add an agent and give a missed call to your support number. It is just a matter of a few clicks and touches.

Integration is super smooth and seamless. We have integrated it with our CRM and it went well without any error.

Reporting and recorded calls help us in managing the quality of our team and help them improve in the areas where they lack. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

Support is slow-they should work on their documentation and resolution matrix.

Sometimes call to a new number that is not available in their database takes time.

In terms of pricing, it is a bit costly. Review collected by and hosted on G2.com.

Recommendations to others considering Knowlarity IVR:

If you are looking for a hassle-free solution then Knowlarity IVR is a must-try tool. It is super easy to set up and get started with this. Review collected by and hosted on G2.com.

What problems is Knowlarity IVR solving and how is that benefiting you?

Knowlarity IVR helps us in managing our customer support and sales call flow. With its feature, we have managed to improve our quality and provide the best support to our clients. Review collected by and hosted on G2.com.

Nikhil S.

Assistant General Manager

Education Management

Mid-Market (51-1000 emp.)

5/23/2022

"Good new age solution with good service"

5/5

What do you like best about Knowlarity IVR?

Knowlarity eases the entire contact center requirement by taking it to the cloud, makes it easy to setup, manage and provides a modern interface convenient to agents. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

There nothing much that you dislike about the solution as such. There may be a few service disruptions but they happen because of the telecom service providers. Knowlarity team helps us restore back services faster. Review collected by and hosted on G2.com.

Recommendations to others considering Knowlarity IVR:

Knowlarity is a fast growing organisation and very keen to provide quality service. Recommended. Review collected by and hosted on G2.com.

What problems is Knowlarity IVR solving and how is that benefiting you?

We used to face challenge in maintaining our own hardware and software for contact centre. Moving to the cloud eased the entire process as we do not have to deal with the hardware part any more and can better focus on running the contact centre. Review collected by and hosted on G2.com.

Harsimran k.

Customer Service Manager

Mid-Market (51-1000 emp.)

9/16/2022

"Auto Campaign"

4.5/5

What do you like best about Knowlarity IVR?

We can attempt thousands of users within seconds for any conversational/non-conversational marketing campaign. Without human interference, You can capture the VOC of the customers within short spam. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

There is nothing I got as such about the product. It's good to have options in the company. Review collected by and hosted on G2.com.

Shankar Ram A.

Co-Founder

Mid-Market (51-1000 emp.)

6/18/2022

"Extremely poor product"

0.5/5

What do you like best about Knowlarity IVR?

Nothing. I trusted that they would be developer-friendly and self-service but they are not! Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

Their technology is unbrearable. Their code is written by some interns or someone who has no understanding of technology whatsoever! They recommend a GET request to create users Review collected by and hosted on G2.com.

Rohini M.

Mid-Market (51-1000 emp.)

12/21/2021

"i used knowlarity for past 11 months"

4.5/5

What do you like best about Knowlarity IVR?

The best part of Knowlarity was the data capturing. As an MIS, I can use Knowlarity for the activity tracking of my sales team. I love the timestamp fields for every activity. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity IVR?

The dislike which we had in Knowlarity is, it struck sometime in between. As a product-based company, we will mainly focus on timing. So it will affect us a bit. Review collected by and hosted on G2.com.