--- title: Knowlarity Cloud Contact Center Reviews meta_title: 'Knowlarity Cloud Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Knowlarity Cloud Contact Center works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 14 scale: '5' date_modified: '2026-06-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Knowlarity Cloud Contact Center Reviews **Vendor:** Knowlarity Communications **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.0/5.0 **Total Reviews:** 14 ## About Knowlarity Cloud Contact Center Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems. ## Knowlarity Cloud Contact Center Reviews ### 1. Beyond the calls and ring **Rating:** 4.5/5.0 stars **Reviewed by:** Elluru Venkata S. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Knowlarity Cloud Contact Center?** The best part about Knowlarity is integration of automation and real-time call insights. It empowers our team to handle high volumes efficiently with features like smart call routing, live monitoring, and CRM sync — all while maintaining excellent call quality. The interface is intuitive, and the ability to track cge performance in detail has significantly improved our decision-making and customer engagement strategies. Usage is very friendly and the usage is very friendly which makes it as my best choice. frequent usage is also smoother and not much lagger **What do you dislike about Knowlarity Cloud Contact Center?** Synchronization of call logs would take time sometimes can affect real time tracking **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** helping us manage large volumes of inbound and outbound calls efficiently with features like auto-dialing, call routing, and live monitoring. It centralizes communication, reduces manual effort, and improves both agent productivity and customer response time ### 2. Worst Company to work with **Rating:** 0.0/5.0 stars **Reviewed by:** Nikhil K. | Founder & CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2023 **What do you like best about Knowlarity Cloud Contact Center?** The solution is cheaper than any other standard solution out there. **What do you dislike about Knowlarity Cloud Contact Center?** They lack professionalism; There are many contacts to deal with at each step of the lengthy setup procedure, consuming months of calls and several calls to get a setup done. Also, they never reply if anything breaks. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** There is nothing for us in the solution as they never deliver usable products on time. They keep charging bills and provide solutions with too many bugs which they don't respond to. ### 3. Easy to use Cloud Telephony Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Abhinav K. | Director-Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Knowlarity Cloud Contact Center?** Offers high-quality Cloud telephony options. Both parties hear crystal clear voice and real-time recordings and reports are also available. **What do you dislike about Knowlarity Cloud Contact Center?** Poor onboarding support. The integration support was poor as well. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Made reaching out to customers easier. Tracking agents/employees was far easier using Knowlarity Cloud Contact Centre. The productivity and quality of the process increased manifold. The call drops were far and few. Customers were easily able to listen to our voice. ### 4. budget Cloud contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Gajendra S. | Manager of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **Describe the project or task Knowlarity Cloud Contact Center helped with:** Cloud **What do you like best about Knowlarity Cloud Contact Center?** Easy to implement, this product is plug and play and its very helpful for SME and MSME companies who want to have their contact center solution rather than outstretching the same to someone and paying extra for that. **What do you dislike about Knowlarity Cloud Contact Center?** Their backend team takes the time to deliver the solution. Their unnecessary internal process increases the delivery time of a required solution because of their unnecessary internal process. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Enterprises that outsource their process to BPO companies or contact centers get a lot of benefits by implementing this at their end. 1. Cost saving as enterprises have to pay heavily to these BPO or contact centers huge money approx 20-25K/Month/Seat 2. You have control and visibility on the quality of staff. 3. You can implement changes to enhance the process at your end rather than being dependent on someoneelse opinion. ### 5. Professionally run Enterprise grade Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Assistant General Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2022 **Describe the project or task Knowlarity Cloud Contact Center helped with:** We hired Knowlarity's Cloud Telephony solution for our call centre. They helped us replace the physical telephonic infrastructure required to be maintained at our office premises and took the whole solution on the cloud. **What do you like best about Knowlarity Cloud Contact Center?** The solution is deployed within a span of few days and you do not need to have any physical infrastructure at your end. The team is very professional and deliver the solution within the promised timelines. **What do you dislike about Knowlarity Cloud Contact Center?** There may be once in a while disruptions in service but that is understood considering the scale at which they operate and the fact that they deal with almost all the operators in India. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Running a professional call centre required a lot of hardware and technical know-how. This was totally replaced by Knowlarity's Cloud Telephony solution. Besides, a dedicated relationship manager helps in resolving any ongoing issues within a few hours. ### 6. The Most Advanced Solution for Cloud Telephony with Most innovative features like Speech Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Kartik P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** Our Company was facing issues the IVR quality, and a significant drop in the number of users was a big concern with Knowlarity's Cloud Telephony. We have not only enhanced IVR quality, but also the conversion cycle has increased multiple folds. I recommend the use of Real-Time Speech Analytics as it helps the agent to understand the requirements better. **What do you like best about Knowlarity Cloud Contact Center?** The innovative approach towards the challenges be it through the tough times of covid or be it after hours sales support. They have always come out as a winner and helped me and my organisation with new solution be it softphone or Click to call addition to our CRM. **What do you dislike about Knowlarity Cloud Contact Center?** Nothing as of Now. But Will surely add it up if required. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** The IVR quality and Conversion problem has entirely been resolved. With the addition of Click to Call to CRM, we just don't need our devices anymore. It is just a simple UI for our agents, and they love it. ### 7. Great Customer Service & Problem Solving Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** We had a requirement of cloud telephony for one of our newly launched products. While researching, we came across Knowlarity's products, but the highlight was when we talked to the respective product teams, which was highly motivated. Our problem required a very high-level solution of doing location-based routing, we found Knowlarity's teams highly motivated to solve this problem with a new product. **What do you like best about Knowlarity Cloud Contact Center?** Customer-centric approach & highly motivated sales & customer success team **What do you dislike about Knowlarity Cloud Contact Center?** Time taken to deliver the final solution, which was more than discussed timelines **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Cloud Telephony solution & benefit was that we got the location-based routing that was need of the new call centre setup ### 8. Super Receptionist for Cloud Telephony **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam P. | Account Manager - Growth (CDO Office), Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** Managing inbound calls of prospects, sales reps calling the prospects and existing customers, customer engagement team calling existing customers for any issues, billing, upgrade and support calling existing customers for issue resolution **What do you like best about Knowlarity Cloud Contact Center?** User friendly, team is very customer centric, lowest downtime in the industry **What do you dislike about Knowlarity Cloud Contact Center?** Android and iOS app could be much better **Recommendations to others considering Knowlarity Cloud Contact Center:** Go for it if you're looking for a cloud telephony solution in India or abroad. Cost effective, team is very customer centric **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Managing inbound calls of prospects, sales reps calling the prospects and existing customers, customer engagement team calling existing customers for any issues, billing, upgrade and support calling existing customers for issue resolution. Benefits achieved: Monitoring and tracking of calls of all the calling departments ### 9. Pioneers in Cloud Telephony Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** Handling many enterprise clients majorly in India & dubai. Having the latest technology to ensure business use the minimum capex & infra capabilities for their call center operations. **What do you like best about Knowlarity Cloud Contact Center?** They are the first in the segment with excellent after sales support **What do you dislike about Knowlarity Cloud Contact Center?** Problem resolution takes a bit more time than expected **Recommendations to others considering Knowlarity Cloud Contact Center:** I would say you must go with the brand rather than choosing a newbie who you found through some ads **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Have setup a small call center for my business with minimum capex and infrastructure cost using knowlarity's softphone solution. Benefits are hd voice quality, no issue of network, etc ### 10. Knowlarity Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Gutha Y. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Knowlarity Cloud Contact Center?** While integrating with salesforce, it will provide us the salesforce app exchange products, which doesn't require any customization to integrate. **What do you dislike about Knowlarity Cloud Contact Center?** It is not compatable for Salesforce lightning application **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** It will help us to handle incoming calls. ### 11. The service provide by the company is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** I hired this componey for my father's business, and i opt for their call centre service. They have experienced person for that. **What do you like best about Knowlarity Cloud Contact Center?** The staff is very experienced and have good communication skills and we can always opt this company because their pricing is also affordable. **What do you dislike about Knowlarity Cloud Contact Center?** There is no noticeable problem with them. **Recommendations to others considering Knowlarity Cloud Contact Center:** I will always recommend them to my other friend. Those want this type of service. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** They solve my problem by handling my customers queries. And handing them very well. ### 12. Good services- **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** We have different products for them, like marketing, market reach, data research **What do you like best about Knowlarity Cloud Contact Center?** Services, quality, backend support, availability **What do you dislike about Knowlarity Cloud Contact Center?** Sometimes we stuck in a situation where we have to do things by our own **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** All big problems like research of some major data- and some analyst report ### 13. Review related to knowlarity **Rating:** 3.0/5.0 stars **Reviewed by:** Anandhu B. | Business development associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **Describe the project or task Knowlarity Cloud Contact Center helped with:** It's been used for calling purpose for our sales team. **What do you like best about Knowlarity Cloud Contact Center?** In my company we use it for calling purpose, so the support from knowlarity team was very good and fast. **What do you dislike about Knowlarity Cloud Contact Center?** Frequently server issues are faced, but the team will resolve it very fast. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** Cold Calling ### 14. Best cloud telephony provide in India **Rating:** 5.0/5.0 stars **Reviewed by:** Ved Prakash S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **Describe the project or task Knowlarity Cloud Contact Center helped with:** We were using to route the calls landing at a virtual no. through Toll Free no to Agents on call. Missed call alerts, voicemail or call not attended during business hour. **What do you like best about Knowlarity Cloud Contact Center?** Whenever you miss a call, it sends a message down to customer. It inform us with reason or hint that why exactly that was missed. Proper distribution of calls among team members. **What do you dislike about Knowlarity Cloud Contact Center?** Knowlarity does not allow to use your own no. And regulatory guidelines are also not in favor **Recommendations to others considering Knowlarity Cloud Contact Center:** If you're in India then nothing much better than this is available. **What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?** We had better co-ordination within team members, proper call distribution, recordings, logs without any hassle. ## Knowlarity Cloud Contact Center Discussions - [What is Knowlarity Cloud Contact Center used for?](https://www.g2.com/discussions/what-is-knowlarity-cloud-contact-center-used-for) - [View Knowlarity Cloud Contact Center pricing details and edition comparison](https://www.g2.com/products/knowlarity-cloud-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+10%3A40%3A25+-0500&secure%5Bsession_id%5D=a799703a-2c83-4c7d-b14e-2c88fc47094d&secure%5Btoken%5D=c8804f745275272edd74ef368e03e67ebd3421acba6117193449d601f140de62&format=llm_user) ## Knowlarity Cloud Contact Center Integrations - [Floww.ai](https://www.g2.com/products/floww-ai/reviews) ## Knowlarity Cloud Contact Center Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top Knowlarity Cloud Contact Center Alternatives - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)