I use KnowBe4 Security Awareness Training to reduce risks from phishing and social engineering, and I find it really effective in reducing user-driven security incidents. I like that it helps automate security awareness programs across the organization and improves the security posture by fostering a security-first culture. The phishing templates are really close to real-world attack techniques, which is something I appreciate. I also value their broad, regularly updated content library. The contents can be customized by roles, risk levels, and departments, and the content is written in plain language, making it easy for users to understand. Additionally, the setup and implementation were very easy and straightforward. Review collected by and hosted on G2.com.

The admin console is powerful, while a few workflows are not very intuitive at first. Deeper integration with SIEM, SOAR, DLP could improve incident response workflows. Review collected by and hosted on G2.com.

I really value the regular meetings with the CSM, the support team whenever I run into issues, and the overall ease of use of the platform. It’s very easy to set up and use, and it integrates smoothly with our pre-existing Microsoft infrastructure. There’s also a large range of features, including Phishing Simulations, Security Awareness Training, the Mod store for training content, Users & Group editing, and easy-to-access reports covering past, current, and upcoming training. We have training scheduled to go out every quarter, with automatic phishing simulations released every month. I log on to KB4 multiple times a week to monitor the training and phishing activity, and to pull reports when they’re needed for Board meetings. Review collected by and hosted on G2.com.

Two things I don’t like about KnowBe4 are related to phishing simulations and support. When running phishing simulations, I’m unable to filter by application. For example, we don’t use Google Docs, but I have to go in and exclude those templates individually instead of simply filtering out that app so they don’t appear in the simulations. Because of that, the simulations can become too obvious and get reported or ignored, unless I spend time going through thousands of results and excluding all the ones we don’t use.

The other issue is with support tickets. When you create a ticket, they ask for the “Requester Country.” I enter United Kingdom, but I still get assigned American support. That usually means we only manage about one email per day back and forth due to the time difference. You can ask the American support staff to transfer you, but that really should happen automatically based on the requester country, so it feels almost pointless to ask in the first place. Review collected by and hosted on G2.com.

I really like the wide range of topics available, which helps keep our team up to date with current and emerging security threats. The variety of content formats such as videos, interactive questions, games, and short series keeps users engaged and prevents the training from feeling repetitive. The insights and reporting also help reinforce good security habits across the organisation. Review collected by and hosted on G2.com.

At times, some modules can feel a little long. We find shorter sessions, ideally under 10 minutes, are more effective at maintaining user attention and improving knowledge retention. Review collected by and hosted on G2.com.

AI based Simulation and Training, User Behavior information is useful. Review collected by and hosted on G2.com.

Still that needs to be fixed. we are facing same issue. Review collected by and hosted on G2.com.

Ease of use along with the platform. It's easy to set up with SSO with our existing platform, customer support is great and quick. We use it on a daily basis for all our SAT, and it boasts a lot of features. Review collected by and hosted on G2.com.

I haven't found anything that has caused us any issues. Review collected by and hosted on G2.com.

Our organisation is very large and this tool allows us to seamlessly roll out training modules across different continents, in different languages and to many people at once. Review collected by and hosted on G2.com.

Support sometimes takes long but that could be attributed to the time zone differences. Review collected by and hosted on G2.com.

I appreciate that KnowBe4 Security Awareness Training is somewhat user-friendly and offers lots of options. I really like the large library of training materials and phishing tests, which is the main thing we use it for. Review collected by and hosted on G2.com.

I think the foundational reporting could be improved. With the big push of AI, it would be nice to just have a console companion that I could say I need help creating a report about XYZ. Review collected by and hosted on G2.com.

We have now switched to monthly trainings for all of our staff. So far it has been received well. Also looking at KB4's Cloud email security to see how it compares to Abnormal AI. Review collected by and hosted on G2.com.

There is nothing I can think of that needs attention on their part. Review collected by and hosted on G2.com.

It has improved a lot in the last year. Translations are good enough now. Review collected by and hosted on G2.com.

AI generated phishing test should be great Review collected by and hosted on G2.com.

I appreciate the great library of training media available in KnowBe4 Security Awareness Training. Almost anything we need is already available, which is really convenient. Having the diamond subscription provided everything we have needed, keeping things straightforward so we don't need to worry about purchasing individual content. The feedback from users on the training quality has been great. The content is up-to-date and engaging. The initial setup was very easy, which I really liked. Review collected by and hosted on G2.com.

Custom content creation would be great. Being able to create custom AI content would be a huge benefit. Currently, it's on the road map from my understanding. Review collected by and hosted on G2.com.