What I like best about KnowBe4 Security Awareness Training is its excellent integration with Active Directory, which simplifies user management and ensures comprehensive training and phishing simulations for all users. Additionally, its automated rules integrated with Outlook for threat and spam email detection are highly effective and enhance our cybersecurity efforts.

It doesn't have a search option on campaigns that we create which would have been very handy to sort out users based on name. And also would be handy to sort out based on alphabetical order.

KnowBe4 Security Awareness Training solves problems related to phishing awareness, user engagement, automated threat detection, compliance, and risk reduction. It benefits us by improving employee awareness, streamlining security training, automating threat detection, ensuring compliance, and ultimately reducing our cybersecurity risk.

There are so many materials to choose from and they are very easy to set-up. The materials are of a high standard and very topical. There is always something that you can use for your campaign. The phishing exercise we have set-up monthly is also very useful.

Our Account Manager/Relationship Manager based in Australia have always been very helpful and always pleasant to deal with.

One thing that could be improved is the way the training emails are sent out. Most of my colleagues always ask if the training emails from KnowBe4 are legitimate because they sometimes can look like some of the real phishing emails that we get.

The phishing test mail headers on KnowBe4 are riddled with headers that obviously identify them as coming from KnowBe4 and it makes these tests easy to circumvent. It is trivially easily to just make an outlook rule for "If mail header contains word 'KnowBe4' -> move to spam" and people will never have to deal with these ever again.

We are ISO 27001 certified, and regular training is a key requirement of the standard. This ensures that we meet the criteria for providing continuous development to our staff. The training is not only valuable for their work, but also for their personal lives. Several employees have shared positive feedback, mentioning they’ve learned things they weren’t aware of, which can be applied outside of the workplace.

Previously, we had to create our own training programs, which was time-consuming and required specific expertise. Now, with KnowBe4, we can simply choose from a wide range of pre-designed training topics for our campaigns. This flexibility allows us to tailor the training to our needs, whether we want to cover a lot or focus on just a few key areas. There’s always something relevant to discuss.

Since adopting KnowBe4, our training has become more focused, and the engaging topics have sparked conversations among our team. Even our CEO has commented on how much he enjoys the Inside Man series, finding it both entertaining and informative.

I like their Phishing campaigns and cyber security training.

It can be difficult to find new training modules at times. Once you use the tool for a while, you may need to start recycling modules that tailor to the organization.

It has helped employee's learn how to identify phishing emails the right way and report them, as well as learn security best practices.

The training is easy to assign and reliable. Employee's are much more aware of phishing attempts than they were previously.

It's very easy to understand and work the website. The training is relevant to possible cyber attacks.

There's no easy-access to the proper training for the Admin/backside of assigning training to individuals/group.

My organization has nontech-savy employees so this keeps them on their "toes" when it comes to outside sources for cyber-attacks.

I love how simple the tool is and how readily available their staff are to help with any set up you need done.

I have no real dislikes for KnowBe4. It's a really great tool

They have provided security training and phishing training for our users so they can be compliant. It also helps us stay compliant with our clients.

We were onboarded quickly to protect our org and satisfy compliance demands. Platform is intuitive and easy to use and customize.

The trainings could be less cheesy. More advanced phishing messages.

Our phishing clicks and cyber incidents have notibly decreased within our org. We didn't have to use a consulting firm or augment staff for phishing training and document compliance. We also benefit heavily from the automatic phishing quarantine as well as the outlook plugin to allow users to report phishing.

I really like the assesment that employees can take so that we can target weak spots when deciding our infosec training plan. PAB button is good, dummy phishing campaigns are very useful, especially the automated extra training for 'clickers'.

I like the area where I can review and choose content too.

Campaign set up could be more user friendly, its not always obvious how to get to the next step.

Lots of good content in terms of training. Newsletters are great for raising awareness. PAB button handles phishing.

Short and effective, attention grabbing.

I want to be able to fast forward the modules

Cybersecurity

Ease of administration and documentation is readily available.

Development, feature requests, the things that aren't available.

Less of a burden on our SOC for Phish Hunting and User email recognition.

Training awareness is the key to understanding phishing and how to avoid being caught. KnowBe4 makes a complex topic simple.

Training could be time-consuming. Try to make it more interesting for non-IT staff.

Metrics for phishing attacks.