I appreciate that the entire platform provides a complete tool to support our cyber security and privacy program.
Like many applications in this world some functions initially appear a bit overbuilt for a novice user. For example the variety of reports you can create is extensive and it does take some time to learn how to get exactly what you want. Fortunately, customer support is highly accessible, patient and very knowledgeable.
We are using the product to compliment our employee training and awareness program. It provides access to an extensive library of well produced training modules. We have only been using the product for just over six months so we have not yet been able to validate through data the results, but anecdotal feedback has been positive.
I do like the automated nature of the testing and users do like some of the training materials they've seen. The AD integration helps, as does the ability to customise emails.
The inability to create training based on past training done rather than past campaigns is tiresome and matters a lot. There's a ton of training material there, but it's not all good or relevant and too much US slanted. Some e.g. GDPR is not updated and indepth enough.
It will definitely help, but be prepared for it take more time to work with than you may be given the impression of.
It has helped raise awareness of dodgy emails and increased user awareness generally, plus it's ticked the GDPR training requirement. Just.
Simple to setup campaigns, lots of automation to remind users and line managers to complete assignments, fun for end users and unbelievable amount of content.
Having to check back and see what extra awesome content has been added or new features made available!
Have a demo, setup the ASAP programme, play around with test scenarios, spend time looking at the content and ensuring it's tailored for your region and business to deliver the best awareness programme to your users.
KnowBe4 is our go to platform for Phishing, Security Awareness, compliance and so much more, the InfoGraphics, quizzes and general content especially region specific is worlds away from previous providers.
Great product for email knowledge and security.
Having my users caught by phishing scams and clicking through
Phishing training
I like that my users are now afraid to open most unknown email because they are worried that I am "trying to trick them". Many users have pointed out how they delete emails because of the information they have seen in the training sessions that they were required to complete
The only thing I don't like is that some users that have completed the training were still showing up as incomplete. If I understand things correctly it is because they closed the browser too soon but it is frustrating when users are calling to say they are being notified to complete sessions
I am getting a better way to teach my users some safety practices. I find that when we tell them something or we send an email that it isn't taken as seriously as it should. KnowBe4's system makes them listen more.
Users believe that emails are authentic even when their best instincts tell them otherwise. Training your users to avoid common phishing attacks is easy. But the attacks are getting more subtle and sophisticated. I also appreciate the informational e-blasts on new attacks. No better way to avoid the temptation than to get out in front of it and warn our users.
Like any other training tool, it takes discipline to create a schedule for internal "phishing" simulations and then follow-up with training. Maybe a scheduling tool for our IT team would help with this function.
Keeping our end users vigilant to potential phishing is supported by KnowBe4. And being proactive with warnings and training.
The program is easy to understand and the staff at KnowBe4 are very helpful. We were able to get things set up and the phishing tests deployed in just a couple of weeks. It was great to get a baseline score so quickly. I was surprised to find that even with our in-house training, our users were still only average at spotting phishing. Users have improved dramatically in a few months.
There are almost too many choices for types of phishing emails and training. It's hard to pick.
I feel like the staff at KnowBe4 really care that we get the most and best use of the product.
Our staff is becoming more aware of the threats of unknown emails and have significantly reduced their clicking.
KnowBe4's training really uses real world examples. Their testing emails are so real that even my IT folks are impressed by their authenticity. We also like the ability to schedule random tests. This keeps everyone on their toes. In addition to all of the tools that KnowBe4 offers in its toolbox, our account manager calls periodically and checks in to see where we're at. He lets us know when new features have been released and always offers to walk me through setting up new or existing features. He's very encouraging and makes using the KnowBe4 tool set even easier than it already is. I look forward to when he calls.
The only thing I dislike is that my budget isn't bigger to access all of the training videos. However, even with that said, there are many many many videos from which I can choose and they have all been great, relative, and well received by people in our organization.
KnowBe4 has opened my organizations eyes to how easy it is for a bad actor to infiltrate our organization if people are apathetic and/or uneducated on the methods these bad actors can and will use. They have come to appreciate that humans are usually the weakest link in the security chain and are open and willing to learn new techniques to prevent external intrusions. With KnowBe4 and the tools offered it was easy to get them on board and persuade them that everyone's help is key to our organizational security.
I love that I can cater my security awareness to my users. I can use the material provided to create a comprehensive training program that fits our needs better than any 3rd party person or firm could do. I've grown our training program into a competitive game. I've broken all of my users up into 3 different groups and every month I send out standings of the groups based on their risk score. This isn't something built into KB4, but it's something that KB4 allowed me to do. Thats the best part about KB4, I'm not constrained into a small box, I can grow and change the program as my user's needs change and grow too.
Sometimes the training material is out of date and doesn't provide the most current training that my users need. The phishing templates are also sometimes very obvious and I find it difficult to get an accurate read on my users.
Easy to set up and grow along the way. Doesn't need to be a robust training program to start. Once you get your feet wet you can expand your training and phishing to really take advantage of the upper level features. KB4 does a great job of growing with you!
Creating a informed and educated staff that is able to protect themselves against basic internet threats. Empowered staff that loves the challenge of being tested and learning something new.
I know users are the Achilles heal in IT Security, I just wasn't prepared for the amount of failure I found. This tool showed me what I was missing.
I have yet to find anything I dislike about this KnowBe4 product. It does everything it suppose to and more.
You will be dumbfounded once you find out the stuff your users fall for and click on. Users and their emails are your weakest link in IT security, this tool will show you who the problem users are and help you train them to stop making mistakes. The support staff at KnowBe4 is AWESOME, they will walk you through everything step by step and help you setup automated testing and training. All you have to do is sit back and look at reports and make determinations on problem users with warnings or reprimands for repeated failures.
1st test = 26% failure. After some training with KnowBe4, subsequent failures are down to less than 6%. The ability to set an automated monthly random test is awesome! Especially since you can set it to auto enroll users that fail into more training.
