Excellent tool that is relevant in todays world. We use it to train employees on Cyber Security. We also use the Knowbe4 to conduct monthly Phishing training, random emails are sent monthly to employees to see if they practice what they have learned. We have also begun using non-technical trainings such as Active Shooter, which is very relevant in todays world.
Nothing to dislike. When support is needed, response times are great.
Training users on Cyber Security is our main use of the product. This method is much better than having a speaker or using other educational tools. Each user can take courses at their own speed, and repeat them if they need to.
Our account manager has been really helpful in walking me through the setup, getting phishing and training campaigns planned out and executed and helping to keep me on track.
There are some features and trainings that are only accessible at the Diamond level like HIPAA training. We are at the Platinum level.
Having a consistent and regular way to ensure out team members are getting trained and tested. We can now SHOW were we started and the improvements that are being made.
This is information management excellence. You programme the system to automate online training for your organisation. The dashboard and reports provide assurance metrics that are dynamic, powerful and informative. It's an outstanding system.
There are no downsides to this system, but more up-to-date GDPR training modules would be useful.
Get it.
We had a target of reducing our organisation phish-prone score to below 14% in 90 days. We reduced it to 3% in less than 90 days. The system is also flexible enough for us to use it in customised ways: for instance, SAR training for our supporter care staff is now automated and hits our control measure in accordance with the ISO. Therefore, KnowBe4 is supporting our data protection strategy under GDPR.
KnowBe4 has changed our organization. My users are well trained to spot phishing attacks, and not only that. They are also now keenly aware of social engineering tactics, HIPAA, and many other topics. I love the platform. It is easy to use, and it is very insightful and intuitive. You can use AI to make phishing tests more attuned to users' individual needs. The reports are fantastic, and it is extremely automated. Set it and forget it. The ModStore has so much content that you can use for trainings or share with users, it would take a lifetime to go through it all. KnowBe4 is constantly improving and changing. The product is not the same as it was even a short time ago, and it will not be the same as it is right now 6 months from now. There are always new features being added.
There is just much I can say about KnowBe4 on the negative side. I guess if I had to pick something, it would be the cost. It does have a fairly hefty price tag, so it might be hard for smaller organizations to afford it. But the product pays for itself in prevention.
I would say to really analyze the cost of a security breach vs. the cost of KnowBe4. If you purchase the product, they have a great customer success person that will be assigned to you, and also they have a guide that you answer some questions about your goals and your organization, and it produces a step-by-step guide you can use to get set up and go live. It's a great tool.
We are keeping our users up on the latest threats in the cyber world. Before we purchased KnowBe4, we had a couple of security incidents, Since KnowBe4, we have had none. The knowledge that we have been able to impart to our users has been immeasurable, and being able to test them and see where our weaknesses are has prevented us from being attacked.
The product is good, but the support is even better. The KnowBe4 team is totally invested in helping you implement the product to get the most for your money. My rep, Ashley Fox, has been fantastic. She has helped me streamline our training and make it so that I don't have to touch it regularly to keep campaigns going.
The only issue I have had is with the product being used on smartphones. I tell people that it is recommended to do training from a PC, but people continuously try to do these from the phone and usually have issues.
Service is excellent and staff seem to really care about their mission. They follow up with me when I am not running a campaign - just to check in.
Accessing training via a smartphone. Benefits are that people are more aware of what to look for and are more careful than they were a few years ago.
Easy to use, daily security advocate, and effective for all walks of life. My user base has been trained, tested, and made aware of their security responsibilities.
Wish all users were required to use the training(s).
We have a user base that like coupons, recipes, and free items. We have identified and trained these clickers and have provided more training to reduce our IT risks.
I like that it is an integrated platform providing testing, training and information platform for IT and cyber security. Also like that there are training materials on other topics.
I really do not have any complaints. Platform is easy to use and does everything advertised.
The ASAP tab pretty much walks you through setting up your program
Use it to provide IT security training and also user testing: conducting phishing tests.
Video training is short and memorable. It has taken our users from oblivious to aware. When looking for a solution this was very important. Our users were resistant to any intrusion on their time and the brief, entertaining, effective training was exactly what we needed.
The management interface is intuitive and easy to use and the user interface is even easier. Periodic updates from KnowBe4 staff alert us to new training, features, and threats.
I don't have a problem with the system at all, but some promotional material geared toward "selling it" to executives might be beneficial. We have some that think their time is too valuable to waste on training ... and they are our biggest risks and biggest offenders according to our phishing tests.
In the current th
User awareness has been our greatest benefit. They now know the threats that exist, are able to recognize them, and know what to do to avoid and report attacks. This has helped us dodge some hazards and saved a huge amount of money in verified threats to which they would have succumbed without training.
Through phishing tests, we now have metrics that allow us to see security training effectiveness and know where the security weaknesses are in our human resources. Customizing email notifications has allowed us to give that information to department directors as well so they can more effectively manage their department employees by knowing who is participating and who isn't committed.
Being able to send phishing messages to staff (and being able to customize them before I send.)
Good training videos and courses - they also have quizzes that staff seem to tolerate or even enjoy.
Helpful security tips periodically emailed to staff. There are a few dozen of these that reinforce the security training tips they have already learned from the videos.
It isn't over the top, but your account executive will want to talk to you a lot. Both with phone calls and emails. But they are always nice and try to be helpful. I'm not a fan of having a new window open whenever I visit the homepage and login. I can't think of any other website where I go to login and a new tab opens. Not a big deal, but weird.
The risks of not providing security awareness and security training to your staff are too high to not use a service like KnowBe4 in my opinion. I haven't used any of the competing companies, however.
Our staff are much more aware of the risks of clicking on links in emails. They actual enjoy trying to figure out if phishing messages are from me or not. They also don't complain much about taking the security courses. I have them watch videos first, then there are some quizzes to ensure they are really paying attention. Staff have mostly told me they appreciate the trainings.
All the different training programs available
At this point nothing- we have been in partnership with Knowbe4 for over a year and we have had over 10 hospital sign up for your services- maybe the time it takes to get our check for our referral
Great education for your staff
The staff is more aware of phishing and now ask before clicking
