The product has been great because it has given our staff the level of confidence that they needed to work confidently, and I also feel the investment that we have made as an organization has been positive. I found that our customer success manager, and the KNOWB4 have been superb so far.
The only dislike I have is that I have been unable to get Stu the founder of KNOWB4 to give a presentation on Phishing.
My staff has a better understanding of what Phishing is, and it has made the organization productive.
Relevant questions that were based on real-world threats, thorough, easy to understand, and most suited for all users. Also has a lot of scenario and training elements that make it easy to use.
Nothing at the moment. Everything is set up perfectly fine and is customizable to tailor to any environment or user's needs. Has been great with us so far among our users.
Solving issues such as phishing scams awareness, also understanding threats such as ransomware and bad actors. Allowing users to be taught basic cyber security principles in order to better protect not only themselves but the network as a whole.
The whole service is great! The default or customizable internal phishing campaigns, ranging from easy to hard, option to use current real-world phishing attempts catared to our users.
The part that I really dislike is that even though they say that you don't require any programming knowledge to modify their template, you actually do. I had to brush up on my knowledge in order to get my company logo and other images to work well. Using code allows the administrator to truly modify the templates and make them your own.
Now that our organization has turned to the Work-From-Home model, it is making it easier to keep our end-users training on the common threats that are happening around us and I create training campaigns to annoy the user and manager until they finish the training. We also do a rotating schedule of phishing tests one month and training the following. Most users now are a bit more weary and aware of all emails, and question them. They come to me on things that they are not sure of, and that is something that we like and feel that we all are benefiting from it.
I have been using Knowbe4 platform to provide cyber security training annually to our whole organization. I got it to say, is easy to use, I like their SSO and Provision features along with the Phish Alert bottom where users can click on their Outlook E-mails if they encounter any phishing emails.
Other than the features and easy-to-use GUI, I like that their training is up to date, especially for the annual trainings, as we know, threats changes over time and Knowbe4 helps us to keep us informed of the latest trends and educate the end users.
Another Note, our Representative always helps us out as to set up trainings for new hires, is one of those things, set up and forget it until next year.
At the begginning I did not like Knowbe4 as they did not provide an easy way for us to provision the users, but now with their new updates, this was fixed. Specially for third party IdPs like Okta. I'm sure the platform is not perfect and some videos come in premium but hopefully, Knowbe4 becomes cheaper and develop more their platform. Especially integrations hope this platform could be integrated with EDRs software as if someone clicks a malicious e-mail, they should get a training refresher automatically
Oh also their SSO integration can be a bit annoying as we always get redirection errors by the browser when one is trying to login
Cyber Security Trainings and Compliance, Our organization is required to provide cyber security training and even if we were not required, KnowBe4 helpss us to automate this part. automatated security trainings
Personalized campaigns, Automated process, graphing, reporting, new hire trainings.
Maybe reporting could be a bit better, overall its a solid platform.
Introducing cybersecurity to users with little or no technical use, teach users how to look for fraudelent emails, rewarding those who do well.
Videos like "Inside Man" make the training more interesting and fun than simply reading about the precautions.
Endless emails trying to sell Audit services.
Knowing what types of phishing emails employees are opening and which employees need more training.
I love being able to automate campaigns and training initiatives. Takes a lot of extra work off of my plate.
There is nothing that I dislike about KnowBe4.
KnowBe4 has helped me push training and simulations to all of our users. It has made everyone security conscious and aware of the risks out there in the cyber world.
KnowBe4 provides updated training for our end users that is easy to understand. They also provide excellent phishing testing that we push out monthly. This has greatly reduced the number of people clicking on unknown links in email.
There's not much to dislike about KnowBe4. The only complaint I have is that the procedure to replace existing training can be a little confusing at times.
Before KnowBe4 we had staff click on anything inside emails without concern for what damage they might cause. After implementing KnowBe4 training and phishing tests our click through rate dropped from 30% to less than 1%.
Fairly intuitive interface. Broad spectrum of modules that range in time and engagement.
They could benefit from creating learning modules are have game mechanics to engage users better.
It solves the problem of getting users to be able to consciously identify email and phone scams. More awareness keeps these scams at the forefront of their minds.
I like the wide range of security trainings offered, the phishing testing, the integration with our directory and automatic enrollment for base training and additional training as phishing test are failed. Their support is also amazing.
not so much a dislike, but this is not a cheap service.
Educating staff with engaging training. Prior to this it is very hard to educate staff on the many threats and tricks out there. We've seen a material reduction of staff clicking into phishing emails and have good baseline training that must be completed every year or two.
