Informative, engaging, and insightful, helping end-users spot malicious phishing attemps.
Some users may become overly suspicious and report emails that are actually okay but this is better than the alternative of not even detecting malicious ones.
Prior to this KnowBe4's Security Awareness Training, our users were over 60% at risk for phishing attacks. That number illustrated that it was only a matter of time before our organization fell prey to malicious attackers. Now, with the training in place, our risk has dropped to 37.8%!
Augments our general compliance training that is not specific enough with mostly tech-focused security training. Replaced in-house materials that were challenging to update.
Our (mainly IT) staff have recognized the senders for phishing tests and set up email rules to divert them.
Increasing awareness among staff about the breadth of potential threats.
Haven't used much of anything training solution out there, but KnowBe4 was very easy to use for the admin side for IT and for Staff to use and access.
Adding a single person to training. for example. There is an IT group training, and you want someone from HR group to take it to; you can't just add that one person.
We have the problem of Staff not knowing the difference between a real email and what is fake. The training shows them how to spot fake emails, what to do, and what can happen if clicking or replying.
it's quick and reviews important security principles that all employees should be aware of. Reports are easy for tracking employee compliance.
No downsides really. The training is a bit basic for IT staff but is the correct level for general staff.
It is reinforcing what users should be aware of for IT security, especially spam and phishing.
Our organization appreciates the clarity and duration of most of the content. It was intuitive to get setup and information related to our internal customers.
I do wish that their integrations with SSO providers allowed for more information Sharing. It would be nice to see groups in SSO brought over into the tool.
The major problem we were dealing with was user engagement. Stock training is sometimes very repetitive and lacks quality and polish. After engaging with KnowBe4, we have users at all levels looking forward to the training.
Examples of phishing and exercises. I like that you provide us with the SCORM package.
Overall I think it is good. It could look a little more modern but doesn't detract from the content.
State of Texas security requirements
The training content. Accurate, quality information, and provided in a variety of ways to cater to anyone in the company. It far exceeds the quality of any competitor.
What I would love to see added to KnowBe4 is more info graphics with learning material that I can print and post throughout the company. It seems most are simply a "poster", I'm looking for learning content as well.
Go for it! It adds incredible value!
The biggest issue we had in the business was thinking Cybersecurity was our problem and not theirs. This has shown our organization that Cybersecurity belongs to everyone!
KnowBe4 is continually updating its offerings and courses and how to deliver them.
Many of the modules assume that your organization is a for-profit in the corporate world. I would like more learnign mdules and phishing tests that are relevant to non-profits.
Getting our employees to take security seriously. Users ask more questions about suspicious emails.
I like the ability to do custom branding of the KnowBe4 training. We have recently started a remedial clicker training for those who fail their phish test. I like that phish testing can lead to further training for those who need it.
Some of the training does not fit well with my organization, but with the wealth of training, there are good options for my staff. Remembering the steps to set up the branding can be challenging since I do not do it often.
The training has put my staff on guard for phishing and scam emails. It has induced paranoia about incoming emails, but we have fewer calls because of colleagues falling for email scams.
There are many things I like about KnowBe4. There are a wide variety of different trainings available. Some are short videos on a specific topic, some are set up as a game, and some are like a streaming service type serial. They cover a variety of different security topics in an easy to understand way and it really holds the attention of our users. I also like the fact that you can set up reminders to your users that sends them an email if they have not completed their training.
The first couple times you go through a setup for a training to phishing campaigns on your own it can a little difficult. But our KnowBe4 account rep was really good about walking us through it. Once you have the process figured out it becomes easier to set up and schedule training and phishing campaigns.
Cybersecurity is not just an IT problem to fix, it requires that everyone in the organization do their part. I believe that the information presented in these KnowBe4 trainings are extremely valuable to our users. Even if it’s reinforcing something they already know, it’s helpful for keeping security foremost in their thoughts.
