I like the fact that I have an account manager that keeps is regular contact with me.

I cant think of anything I dislike at the moment.

We have a lot of phishing emails and KnowBe4 has really helped our staff stay on top of them and not clicking on them.

The management interface is very easy to navigate and use. There is a decent range of training modules available to suit most businesses. The phishing simulation module in particular is excellent. Setting up and syncing users was also simple, which allowed us to onboard all our staff very quickly.

Some of the best video and training modules are locked behind the highest tier subscription, which is fine, except these often find their way through the filters when reviewing a video for a campaign. Some of the video content would be unsuitable for certain environments; depending on your business culture, you might find some of the videos immature in style. There is enough professional content though to cover just about any cyber security awareness training that you need.

Highly recommend this service. KnowBe4 also offered an extensive trial, which competitors didn't, which made them stand out.

General cyber security awareness training; how to identify social engineering attacks, USB drive safety, internet browsing safety etc. Also phishing training, especially as part of simulated phishing campaigns. It is difficult to keep cybersecurity in the mind of staff, so being able to regularly push out content, and keep them on their toes with phishing simulations, keeps cybersecurity in the forefront of people's minds.

There are many tools to review knowledge of security and phishing awareness.

there is not a lot to dislike it is very useful easy and fun to use - it could be a bit more informative on what hackers can do with the information and how dangerous it really is.

I learned a lot about phishing awareness and what other nuances there are to issues.

I am a small business without a lot of time to spend learning a new system and the customer success representative along with clear and straight forward documentation made it very easy to get my organization configured in just a couple of hours. I find the content in the training modules to be comprehensive and I like that it is available in a variety of tones. You can find serious material that you could use for remediation training and then funny content to keep your audience willing to sit through the training. You can tie the phishing results directly to a remediation campaign streamlining the process.

I have only been using the training for a month and have not spent a lot of time looking through all the learning modules but finding the ones that best correspond to our company's culture while meeting the learning objectives can be time consuming. The customer success rep did make some suggestions and would probably be happy to go over all of them with me if I asked. I have some specific content that I am required to train on based on certain regulatory guidelines and I have not found how to add my own content but I have not spent much time looking either and have not contacted my customer success rep yet.

I was doing training in person but as we went remote and schedules got more difficult to coordinate I found it hard to get sufficient training in. KnowBe4 gives me the ability to schedule training and let our employees complete it when it best fits their schedule. KnowBe4 also creates the artifacts that I need to demonstrate compliance for audits. I was also using a freeware phishing tool that took some effort to support and my team had to create the phishing content. KnowBe4 comes with a complete collection of phishing content organized from basic to sophisticated so you can challenge your most targeted users to ensure they don't get tricked.

Easy to use, happy that it took no train

None, I like it. my rep is great, happy

Easy to use I like it

Phishing, auditors always ask about phishing training and KnowBe4 has good name recognition

It's very easy to use, and to create the phishing and training campaigns.

The only thing I don't like is that I can't download the videos. In the instructions said we can download the videos, but I don't see the option. I don't know if it's something in the role that I have assign but I'm the account admin.

It is a tool that really works to keep employees alert and able to correctly detect phishing in order to avoid information theft or fines to the company.

All employees have improved in the way they can detect phishing. Previously in a test, they failed more than 50%, now only less than 8% fail a campaign.

Great topics! Content is engaging. Phishing templates are amazing. Provides real world fake phishing emails and customized landing pages show the user what to look for in phishing emails. Over all very pleased with the system. Their videos are great! We have used the videos in our annual training for the last 3 years and they get better every year. They keep the user engaged and educated. We also utilize the tips emails for reminding our users what to look for and additional training.

Really the only downside i see is the lack of names used to send the fake emails from. The system does use names of managers and supervisors in emails, but when they create names to send emails as, it tends to be just a couple. End users could become aware of the names and not necessarily because of what to look for.

Just purchase it!!! You wont be disappointed at all!

We are solving our requirement to train our end users. We are a hospital and it is very important that our end users do not fall victim to phishing emails. We have realized that our end users are paying attention to the emails that are coming in, and our phish prone % is dropping.

Very easy to use and with several customized templates. The customer support is very good and helpful when it's necessary to talk to them. There are several options of trainings in English.

There are few options of trainnings deppending on the language you choose. In Portuguese there are few updated translations and there ones that are available have in the title dates such as 2019, 2018 and others.

Deppending on the sector it's good to decide the order of the trainings. Some of them are very difficult and could be used by the IT department. Other ones are easier but can be hard for most of the employees. It is also good to think of the impact of the training and how it can improve the cyber security skills and the behaviour inside the company.

There are some issues such as translations, some confusing questions and some questions are very complex or technical comparing with the other questions in the same assessment.

KnowBe4 offers comprehensive products that are easy to use and they also have some of THE BEST customer support. Over the years, I have had a few different account representatives and each one has been great. They produce useful and advancing products in the ever-expanding cyber climate. The campaigns are easy to build and deploy, the UI is easy to navigate and flows very well. We also implemented the PhishER console and found that this is also a great product to assist with the overall security of our organization. KnowBe4 continues to develop additional products that set them apart in the cyber security industry.

My only dislike, and we're digging in the bottom of the barrel here - the PhishRIP feature within PhishER requires several filter points in order to RIP successfully. There are a few instances where there are not enough similarities between the same chunk of phishing emails for this portion to work all the time, BUT it does work when there are enough similarities. It's really a stretch to say that I dislike any of the KnowBe4 products that I have utilized.

Reach out to KnowBe4 and have them demo their products - you won't be disappointed. The products are easy to use and the staff are wonderful. They offer not only simulated campaigns to raise awareness, but they have newsletters you can set to automatically go out to your users.

My organization has greatly increased their awareness with phishing emails and was able to lower the over-all phish-prone percentage. Since implementing KnowBe4, we've been able to increase cyber security awareness for our employees and with that knowledge, better protect our organization as a whole. We're also able to utilize trainings in the modstore for use in our learning platform which is very helpful.

Monthly check-ins with our assigned account rep that recommends training for the next period of time. She is very helpful and provides good insights as to what new content has been created that is informative and entertaining.

Phish Alert Button is only for identifying phishing emails in Outlook. Staff have to be told not to use the "Report Message" button for reporting phishing. This causes confusion in the staff. It would be nice if they could incorporate the flagging of spam/not spam into the Phish Alert Button so that we could remove the "Report Message" button from Outlook.

I am very thankful that we have a plan with a dedicated account rep and we meet every month. It's one thing to have a tool, it's another to actually use it. Having a rep has made it so that we are constantly taking full advantage of our license.

Clicking on bad links is what we are trying to remediate. By phish testing our staff every month, they have become more cautious when clicking links. We can also tell who click on bad links so they can be given more training.