The service is easy to use. You have a dedicated account manager (at least at the Platinum level you do) who checks in with you, advises you on how to run your campaigns based on best practices, and helps you with configuration. Their technical support has always been quick and friendly. It just works, we've seen a marked improvement in our campaign results and I can tell that it's put our users on their toes to higher degree than we've seen before. They also continually add new features and content.

Not many. My only real issue is that the email notifications weren't working properly recently and it didn't seem like I could find an answer about when/if they were going to correct the problem. It did get resolved, though. And maybe I just wasn't finding the right channels to find out.

We're making our users more aware of security and more wary of things that land in their email inboxes. Since our baseline test, we've seen an enormous improvement in our campaign results (going from almost a 20% failure rate down to 2-3%). Our users definitely reach out and ask for advice from IT more often now if they're unsure about an email, rather than just clicking a link and hoping that it's okay. Has also gone a long way toward helping us meet our compliance goals.

The interface is well-done and easy to navigate. The training videos are excellent, the users love them...AND they learn.

More support around how to get after users who refuse to complete their training could be useful

Most of our users no longer fall for phishing emails. Actually, they no longer trust anything that is emailed to them!

This site offers a variety of modules to employee training which are relatively quick, very informative and easy to watch and listen to. The software is relatively inexpensive, charging by number of users vs. a blanket sum. I like that the modules can be tailored for specific departments.

I feel that the modules can sometimes be a little silly. The animations are a bit juvenile and the scripting can be rather corny sometimes. Although most modules are relatively short, there isn't an option to manipulate the speed of script.

This is a really great system. I feel that most employees who are required to participate in company sponsored training will respond well to these quick, informative and easy to understand modules.

We use this program to educate our staff on IT safety protocols. We have seen a significant decline in "phising" hazards since our employees are becoming much more skilled in recognizing threats. We have also found employee response to be very positive to these shorter modules and have seen nearly 100% participation and completion every month.

Super for for me as an IT Manager and added benefit of training my users who are now much better!

Adding new users is clunky and has way too many steps.

It's worth it - go ahead and implement!

Additional training for users violating policies.

KnowBe4's training is very informative and many of my co-workers have really appreciated the content and what they learned. It is easy to use, easy to set up trainings, and easy to set up phishing emails.

When I get busy with my other duties, and then come back to KnowBe4 to send out another phishing email, it took be a bit to remember how to do it. However, with the help of KnowBe4's Service Rep, he walked me through setting up trainings and random phishing attacks that will run continuously and keep people thinking about cyber security.

Working in a healthcare system, we are vulnerable to Ransomware along with other attacks. Since implementing KnowBe4 training, many employees will question the emails they receive prior to opening them. We have actually stopped a potential ransomware attack.

There are numerous great features of the service, however the integration with Active Directory is a great benefit.

Most of the good content is only available at the highest tier.

Take advantage of the integration with Active Directory and use the Automated Security Awareness Program (ASAP) tasks to help drive the deployment.

Our goal was to improve the security awareness of the employees in a way that is measured and repeatable.

The authenticity and variety of the phishing emails that is available plus the flexibility to modify pretty much any aspect of the implementation is a giant plus. Also, the automation of the program and the service/support we receive has been awesome.

At this point of our implementation I like everything about the program. The only dislike I have had is the fact the IT Department becomes the bad guy for trying to trick the users and making them complete training. Now we have customized everything to correspond to the HR Department and now the problem is solved, no more bad guy.

Buy in from the stakeholders is key and then make sure you communicate results.

The likelihood of our network being compromised by the scumbags has been significantly reduced. Our users are much more aware of the threat social engineering poses and new employees become aware very quickly how serious we are about computer and user vulnerabilities.

As a small organization with a limited budget for security awareness training and testing, KnowBe4 has the tools I need at a price we can afford. Setup was easy and I was able to engage with my users on the first day.

Occasionally have difficulty getting new users into the appropriate groups to handle initial training sessions.

Take advantage of your account manager early on. In my experience they are very familiar with the portal and can help you find that materials you seek. Additionally, they can help you set up custom templates and targeted awareness campaigns.

Security Awareness Training; Phishing Awareness. I've seen significant reductions in our phish-prone percentage rates and better engagement among our employees regarding security awareness due to the diversity of materials provided by KnowBe4.

KnowBe4 has helped us reduce our phishing email click rate significantly

Some support issues can lag for some time

Security awareness has improved through the use of this tool

The solution is very flexible and can easily be implemented in a very short period of time.

The ability to group users into categories or logical containers outside of Active Directory settings would give even more flexibility to the product. Sometimes AD because of business decisions is constrained with its categorization of users. The inability to create new groupings or containers within Knowbe4 using AD accounts can be frustrating.

Our company continuously looks into methods to improve our security posture and we have realized, like many other businesses, that our personnel can be the weakest link. The human element is the unknown that all information technology security teams try to mitigate in their security plans. KnowBe4 provides us a tool to train, test, and provide instant feedback to our people.