The support staff's hands on approach. They call with suggested trainings and walk me through setting it up.

I haven't found anything that I dislike about them yet.

Go for it!

Training our users to pay attention to incoming emails that look suspicious, and not to be as click happy. Most users find this training useful, not only at work, but at home as well.

It is a comprehensive solution that seeks to reduce organizational risk, especially the risk associated with phishing email. Our users have proven to be very vulnerable to phishing despite previous attempts to educate them about the dangers of opening links and attachments from messages that have an urgent tone. This solution is easier for users to digest and learn how to reduce this risk and for management to take an upper hand in setting expectations for their direct reports. The phish alert tool was also very easy to deploy and educate users on how to use it effectively.

The ASAP program is heavy handed. It has too many steps and needs some different templates for different types of implementation.

Reduction of phishing risk, better user education, better management awareness.

It has made my company's users think before clicking links in emails.

I can't really think of anything I dislike.

It was easy to set up and implement. Users tell me the training videos are entertaining and fun.

The problem was people were putting us in possible danger by opening or responding to phishing emails. Now everyone is trained and aware of the dangers.

It's centralized cloud-based management dashboard and features available.

Somewhat clumsy workflow with the Customized Logo/Branding aspects initially, for templates and default communications.

Solid product and current with available ready support on all fronts.

Enforcing internal security policies and enhancing/modernizing staff's awareness of threats faced with modern technology.

Quality content served through an intuitive interface. KnowBe4's focus on the custom's success sets the standard of excellence for other service oriented companies to pursue.

It's efficacy is still entirely dependent on managements ability to value & enforce participation of the product which is not a quality one can attribute to the software. But what if a solution could?

When do a cost comparison among vendors you can't count on KnowBe4 being the top dog in which to measure all others.

Problem: Very high Phish Prone Rate. Benefits: quantifying benchmark to improve upon, Granular data and numerous configuration arrangements allow an administrator numerous methods to tackle their problems.

Ease of use - I set up a phishing campaign every month using random emails. The test emails prepared by knowbe4 are excellent! I send out only 4 and 5 star difficulty test emails and are users have really learned how to spot red flags in emails. They are constantly upgrading their training videos as well (super high quality videos that encourage our users to pay attention and learn!)

Nothing to dislike with this product - it's easy to use and their support is fantastic.

Get it! Your worry about ransomware will almost vanish once you start educating your users!

We have gone from a 7.5 phishing percentage down to .9% last month. This means are users are protecting our data by recognizing malicious intent.

My favorite part about KnowBe4 is that they get the facts right. They inform my users in an efficient, technically accurate manner. Also, I like how easy it is to create phishing campaigns and manage training.

I've experienced some bugs with campaigns that made me feel like maybe they don't test things enough. While support got back to me quickly, they knew little about the development process or technical details as to what would cause the issues.

I wish I could integrate authentication with my AD.

It would be nice if the training videos were changed more on an annual basis. The training videos can get very repetitive.

Get started as soon as possible! Hackers are nearly a thing of the past, today it's all about manipulating users. Inform them and give them the tools to spot the trickery!

KnowBe4 is my solution to security awareness training, getting users to think before they click. I am pretty sure I would have had a breech by now if it weren't for Knowbe4.

The campaigns/training's are always current and pertinent. The dashboard is very straightforward and support is amazing. I am impressed how fast we have seen a change in our organization. Being a governmental agency we are always on high alert for virus, scams etc.

I am not sure if I can actually list a dislike in all fairness. There have been no experiences that have been negative. As I stated, it is always evolving and has been a great tool.

This will be the ultimate teaching tool. look no further!!! This has paid for itself over and over.

I can't believe how fast the staff responded to the training's and how much it has helped our district.The staff has learned how to recognize a spam/spoofed email based on all of the tools on Know be 4. For instance, they are not actively looking at the senders return address, not name. We have experienced at least 6 email scam attempts since implementing KnowBe4 and not once did the staff engage in the scam. The scammers go online to our public website and send emails on behalf of our director. Prior to Knowbe4 one of our staff believed it was

They have learned what spoofing is and what to look for. They find the training's also really help in their personal lives.

Their support. Anytime we have a problem or question we can always call up and get someone on the line almost instantly. What's even better is those people actually help us with our problems. We actually get the same people each time we call and they seem to remember who we are and what we're trying to do. We don't have to explain things as completely every time.

The lack of ability to modify the training materials or even upload / create our own materials. We would love to use the platform as a training website as much as a phishing test. There are some ways to get around this but it isn't ideal or complete. We would also like the ability to assign reporting admins who can oversee their specific campaigns and only those campaigns.

Allow us to create our own training materials with much greater ease, modify the materials you already have in place, and designate users to be campaign creators or at least reviewers of campaigns without having to make them full admins. We would love to assign users in every department the ability to create training materials specific for their department in order to satisfy specific goals. Right now the only way to do that is to make them global admins.

We picked up KnowBe4 because it was so cheap and we were not doing any phishing tests at the time. We quickly adapted KnowBe4 to be our complete training platform for the agency. Right now training is just as important to us as the phishing part is and it's great to be able to see who completed what and how long it took them to do it. Checks a lot of compliance boxes for us.

Whats most helpful is simply having another tool to test my users and help educate them about security threats.

Simply the time it takes to get everything going, not that it's any worse than other systems I use, just that my organization is under staffed.

Not having a system in place before KnowBe4 leaves me at a little bit of a loss based on price and functionality. Since we have gone live with KnowBe4 several of our other vendors have brought on similar offerings but KnowBe4 remains an industry leader.

We've got regular testing of our users dealt with right up front, phishing emails go out and remediation is handled with very little involvement from me.