Customer service, variety of training modules available, assessments and culture surveys, etc.

There is nothing to dislike about KnowBe4

KnowBe4 has an excellent security awareness training platform. They will help you assess the cyber culture in your organization, determine a baseline and find deficiencies, provide policy and other communication templates to help get your policy off the ground and work with you every step of the way to ensure you are sending out good, quality training campaigns focused on your weaknesses. They offer many free tools to help with your assessments. They recommend different types of training campaigns that have worked well in other organizations. Games, video series and training with tests are made available to us. We even send out the monthly newsletters and tip of the day emails to keep our users informed of the latest threats. Can't forget about the fact we can phish test our users as often as we like. These simulated phishing emails are composed very well and help us reinforce the training we have had.

I was able to develop a security awareness training and testing policy in our organization. We are building human firewalls and teaching them to think before they click. Users reach out to us on suspicious emails or use the phish tool to report them. We are not only teaching them how to spot a phish, we also reinforce physical security and cyber hygiene. Although, you can never be too confident our users are more cautious with the emails and phone calls they receive.

Knowbe4 has a very comprehensive program that takes a little bit to get all setup but their account reps are very patient and walked me through the whole thing. Very professional and personal service. Using Knowbe4, my worry a user will open something they shouldn't is slowly being reduced. My account rep checks in on my now and then and guides me through any new things I may have missed.

The only thing that is a challenge is remembering how to configure a new campaign and successfully run it. They have always helped me set one up but I don't do it often enough to remember how to complete it myself. But, that's more of a problem with me, than it is with Knowbe4. I think it would be helpful if there was a wizard to guide you from beginning to end setting up and updating your campaigns and reviewing results. It always takes me a little bit to click around and find what I'm looking for.

Don't wait. You're one click away from disaster. Test your users and see where you stand. You will probably be surprised. Don't rely on firewalls and antivirus software to stop this type of threat. You will likely be surprised at how many of your users will fail at first... and some will fail more than once. Better to fail these tests than a real phish or ransomware. Consider what it will cost to clean up the mess if you get compromised compared to the cost of this tool.

Slowly the mindset of click first and ask questions later is being overturned with automatic suspicion of anything they receive that looks a little off. It's wonderful. Even some users I thought would be a big challenge are doing quite well. Some of the users that failed the tests and had to go through the training are getting suspicious about any e-mails that look the slightest bit off and they ask me if I'm trying to catch them again. Objective, accomplished.

The video trainings have been an enormous help in training our end users about email safety.

No downside at this time. We haven't had any issues.

Don't wait to any longer. The sooner your users start training the safer your environment will be.

We are training are staff to be more vigilant when they are checking there email.

I like the product and the way it trains my users. I like the fact that the training is built in and if I run a campaign I can utilize that to improve the users over all exposure and awareness. I also like the ease of use and administration. It is very simple to set up and track a campaign as well as influence the users.

I do not have any dislikes at this time. The product is very user friendly and easy to use. The integration with users is also very good.

I highly recommend the product. It does everything that it says it does and it helps my users become better aware of scams and keeps them on their toes regarding clicking on bad things.

The main problems that are being solved are the general awareness for phishing emails and scams. It has made my users more aware overall. The benefits just continue to grow as the users get trained more and more.

The training and user testing work seamlessly together. We have gone from over 30% click rate to mostly zero. In addition, you are provided with a dedicated account manager that helps you lay out a testing and training plan. The ability to set up training for an extended period of time using different topics is excellent. There is new content being added on a frequent basis and the different types of training appeal to a wide variety of personalities.

Nothing really. They continuously add improvements.

First, we have increased awareness of phishing and other scams in our user base. We have not had a malware or ransomware issue since we started training. This has saved locking out and restoring workstations, which although wasn't frequent, it was a pain.

Another big benefit is our liability insurance audit. The auditor's have been very impressed with the program and how it adds to our digital security.

Using phishing campaigns and training videos to teach employees

Phish ER is cumbersome. Could perhaps be simplified

Training employees not to fall for phishing techniques.

The most helpful aspect of the onboarding process is the tight relationship with my customer success representative. He has been available and very helpful in all phases of setting up and implementing training campaigns, as well as customizing the KnowBe4 environment.

I'm relatively new to the product; however, I can say that the ASAP list was overwhelming and the timeline it sets feels very short. I have since come to terms with it and am not worrying too much about the deadlines as much as just completing the tasks as I can. The only other thing I've disliked is that, as the Covid-19 crisis hit us and we were suddenly forced as an organization into a mandatory telework situation, most of the telework security trainings and information were only available at the Diamond level in the Modstore.

Creating and monitoring training campaigns is easy. Full stop. I have easy access to the campaign progress and am able to produce instant information to my executive staff as needed.

Products are innovative, current, and effective. They stay on top of the ever-changing, cyber security threat landscape. It's easy to administer and justify the value.

I don't dislike anything about it. They constantly strive to improve their product so usually any "wish list" feature I might want, gets added or remedied.

Take a close look at this product and see the direction the company is heading. Since I've been using it for a little over a year, KnowBe4 has introduced two new products that accompany it. They listen to their customers and get the job done. One of the best investments my company made!

We have reduced our "clickers" rate by 50% in the first 6 months of use and we have vastly improved our risk score. Our employees are more aware of phishing attempts thanks to the diverse training modules. Employee cooperation using the PhishAlert button has helped us prevent thousands of threats from even entering our environment.

The ease of use to create an automated testing and training program. Our users are automatically registered and put into related groups based on their AD users information. This makes reporting and targeting training much easier and automated. We also use the Phish Alert Button to allow users to report suspicious emails.

None that I have experienced. The product has delivered on all our requirements as a security awareness platform.

User education and awareness of security threats in today's world.

The ability to immediately followup phishing test failures with training along with supervisor notification.

If I am knit picking, I would say that managing the solution in house is a bit time consuming to do it correctly with a small staff.

Through education and testing we have strengthened the cyber security culture significantly.