KnowBe4 has a wide variety of training that allows us to train users on how to watch for phishing and scams that hit our inboxes so often. KnowBe4 enables us to monitor emails coming through and quarantine them to better protect the organization from ransomware and viruses. Additionally, KnowBe4 offers training outside of the realm of cybersecurity to help reinforce worker safety.

The only issue that we've run into is helping users find optional training that we've assigned to them. KnowBe4 offers an assessment that helps identify users' weaknesses in cybersecurity. Since this first year was a baseline year, we wanted to provide optional training to those who wanted to improve their knowledge. Unfortunately, optional training is challenging to find in the system, even if assigned to the user.

The awareness training that KnowBe4 offers help us identify weaknesses within the organization and allow us to provide training to help users improve those skills, which in turn makes the organization more secure.

It offers more training modules compared to other competitors,We like the interactive module since we know users don't liked to keep watching a long video with text. Getting them to interact engage keep them more focus

We don't like the user management with Active directory sync, need to configure and restructure AD in order for the sync to work correctly. This is very time consuming if AD is not up to date

risk management, helping user be aware of the type of attack and what to look for in email etc. It help bringing down the level of risk since spam email is on the raise

KnowBe4 helps us to achieve our goal of providing better cybersecurity at our agency. Their phishing campaigns and tracking help us with our training efforts. They regularly update their content to stay relevant/current. They have excellent customer service.

Nothing comes to mind. They are meeting our needs and requirement of mandatory cybersecurity training.

They meet our needs for mandatory cybersecurity training, compliance, and tracking.

As a 7 year customer we love KB4, we use the PAB, Second Chance, PER, KCM and are a diamond lever subscriber. It’s easy to use, track and report to management. There is an amazing amount of content. The Kevin Mitnick videos are a great help to show users how an actual hacker can breach a system.

I love that I can train a new employee in KB4 in a few hours for them to be productive.

We are required to do 5 hours of training a year. The Videos are short 5-10 minutes. I would be helpful if there were some modules that were longer, or groups of videos that were in a single setting. Downloading 40-50 videos to upload to our LMS is very time consuming.

Phish Rip for on prem Outlook/Exchange would be an amazing option.

Taking psm.knowbe4.com out of the header. Some of our users figured out that adding an outlook header rule to delete simulated phishing emails is easy to do.

Having a leaderboard for individual users and not just groups would make the gamification better.

In PER being able to assign to an analyst and add pictures or notes to multiples would be helpful.

Mimecast integration to block senders would be a great option.

KCM needs a much better way to do questioners. Being able to do nested questions is a must. Also a percentage gauge on a requirement Met, Partially Met, Not Met doesn’t really tell me where I’m at.

Our PPP is don’t to under 2%, we have aggressive campaigns an create allot of our own templates.

Before KnowBe4, we used a freebie tool that did the same thing but on a much more basic level. The one thing I love about KnowBe4 is that once you have it connected to Active Directory and configured how you want, everything happens automatically. I don't have to set up a phishing campaign or manually add users to training when they fail a simulated phishing email anymore. It is a huge time-saver. I just look at my monthly reports and make adjustments as needed.

I found that I have to check the ADI agent every couple of weeks on our DC as it seems to just stop working. When it stops working, new users are not enrolled in training right away. Sometimes they don't receive their notification of enrollment for several days after they start working.

Our click rate has decreased significantly and our users are much more aware and careful when reading emails. Our users have even taken this training home and used this training in their own personal lives and shared their newfound knowledge with family and friends on how to be safer online.

Easy Platform to use. Th's very helpful to be able to integrate it with AD to ease the onboarding and archiving of users. The reporting covers most of our needs and the library of content is first-rate.

We use the password-less login feature in our environment. In our experience, it can sometimes take up to an hour for an email to be sent/received by a user after they request a password-less link. This can be confusing and frustrating for users expecting a more immediate response from the KB4 system.

We have definitely increased our user awareness and knowledge of Cybersecurity issues and dangers. We are successfully keeping these topics top-of-mind for our users and our Phish-Prone scores are steadily dropping.

The training is interactive and it guides you through the whole process. The information is relevant and the presentation is engaging.

I wish there was an easier way to do some of the trainings in a mobile format.

KnowBe4 is helping my organization stay aware of common phishing schemes. It is helping us become data security conscious.

The amount of modules available across different security domains, as well as the large amount of phishing email example content for use as email exercises.

The inability to host image content on knowbe4 to enrich exercise emails. It is an arduous process to have to find some other platform to host images to make more lifelike exercise emails.

Security awareness training, phishing exercise, remedial training

I am able to reach all employees with a self-paced learning approach that is centrally managed along with phishing tests to test our training successes.

None. I've been very happy with the KnowBe4 service.

It is a platform that allows us to gauge our level of awareness of our user population. With phishing tests, I'm able to easily identify those needing extra help and focus.

KnowBe4 has up-to-date information needed for increasing security awareness in today's cyber environment. Their online webinars and seminars offer very valuable information in regards to recent security vulnerabilities. It offers advice and methods on how to increase security and protect against cyber attacks that are constantly on the rise.

There is a way to create required tasks for the users so they could learn and increase their knowledge allowing them to become more aware of the latest security threats.

There isn't anything to dislike regarding KnowBe4.

Our department is constantly trying to train our users and raise security awareness regarding network security. Now we could schedule mandatory tasks so users could learn more about the latest cyber threats.