The platform is easy to use! we can easily manage all the users and the client user easily understand the tricks.

Integrating with Office 365 is not always working. sometimes the email is blocked from the office 365 end.

The training really shows the tricks on the attacker's behaviors.

Like I mentioned above it provided me a lot os information that I need in my IT area and also helped me in another area that I did not know.

would like more training provided to everyone in this group

Cyber attacks

The thoroughness of the interface and options available to the user are very impressive but done in a simplistic way that is not overcomplicated like a lot of applications.

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The Mod store makes it confusing as to what is available for your license. The default should be to show what you have access to, not show things you cannot use.

Helped train all of our staff on the severe security risks in the workplace, and helps us identify areas that need more focus with the Phishing Test program.

I value all of the content that KnowBe4 provides and the flexibility for deployment. Their ability to deliver an entire security education program that makes real-world gains exceeds my expectations .

Occasionally I have difficulty whar a specific minor feature I would like is missing. Sometimes I have difficulty finding appropriate training for niche issues I am looking to improve.

We are solving issues with phishing and general Security Awareness training and testing. Our organization as a whole has learned to report incidents that seem suspicious. Additionally, we can meet security compliance requirements and educate our users efficiently.

Our users click on far fewer phishing emails compared to the first few times that we tested them. Dramatically reduced the number of fake emails that our staff actually replied to or gave up personal info to. We try to find a balance between diligence and annoying our staff. You can use cookie cutter training campaigns or customize them for your environment. They have short optional remedial video training, also.

Active Directory integration was simple to implement. Was obviously a necessary component.

We haven't had the time to roll out the phishing report button yet, but plan to in the near future.

Not a legit complaint, but the support works very hard to remind you to test users regularly.

Users occasionally complain, but usually the embarrassment of failing the training emails keeps those complaints to a minimum.

Our users click on far fewer phishing emails compared to the first few times that we tested them.

Wide variety of general and specific tools for training our users.

Some users don't like recurring phishing tests.

KnowBe4 Security Awareness Training provides lot of options and flexibility around choice and scheduling of training.

Analytics are very good.

We are seeking to provide comprehensive ongoing training in computer and web security. We also utilize their training to provide ongoing privacy training for our staff.

Very robust phishing simulator with lots of automation. We were able to set it up and let it do its job.

We are using Phish Alert Tool with G-Suite and the extension sometimes does not work to report.

We are reducing the number of phishing emails that staff click on. Staff is reporting emails partially because they are more educated and partially because they don't want to be assigned a video to watch!

The availability of a variety of videos and training modules and the complete control over the phishing tests, over time builds a culture of cybersecurity awareness within the organization that is extremely helpful.

Learning the system takes time and energy. I once opened up a closed campaign to extend the time frame for completion and my users immediately got 7 emails because of the auto reminders I had setup. That was embarrassing.

Overall awareness by users. Users are more cautious and seem to be thinking before they click on links.

I looked at numerous options for security training modules for my staff. Many were incomplete. A few were exhausting. KnowBe4 allowed me to choose the appropriate modules for my staff and pace their training based on our schedules. I also really appreciated the ease of setup. Finally, the fake-phishing attempts is a gold mind. Schedule the types of fake emails to send, allow end users to get immediate feedback when they click on something they should not, and do it quickly and privately. That feature alone was probably worth the cost.

Very few downsides to having a well trained staff, but you will have to get full support from the upper level execs. Although you can pace the training, which is a must for me, it still takes time. If others do not see the need for this type of awareness training, than it is your job to convince them.

I have also received a few phishing emails that I felt like could have been better done. We don't use Exchange anymore, haven't for a decade, so fake emails about Google services would have been much more tempting.

I work at a school and the most difficult resource is time. We know that we need security training, but we also need time for so many other topics. The benefit of allowing teachers and staff to take this training online, at their own pace, and allowing me to pick and choose the most appropriate modules is so valuable.

We are addressing the obvious need to make our staff more aware of scams and security holes that they create. We just started down this road, but the conversations that have been generated already are going to be extremely helpful in the future.

We started working with KnowBe4 while we were in the middle of a breach. We were able to easily get a training campaign up and running.

End users expect a simpler process to get into training. KnowBe4 requires them to set up an account. We're going to use a good deal of KnowBe4 training, so I think as training continues people are going to find it easier.

We are currently in the middle of our first round of training. I've had a surprising number of people give me positive input on the training. I'm looking forward to sending trial phishing emails out.