Keeps end users on their toes, while also providing a wealth of training materials to keep them in the know when it comes to spotting real world threats in their inbox. The newsletters, weekly knowledge blasts, and "propganda" are very helpful in educating our users.

At times the Phish Alert outlook add-in can "disappear", however this required a simple group policy tweak to correct. Some sort of add-in to identify phishing web pages, rather than just emails would be nice., as this is an are that are users can struggle with. Something similar to the Gmail plugin.

Start with the the free baseline questions and consider the free tools, such as the breached password test. The AD health checkup tool (which I believe is free) is another excellent way to preview what KnowBe4 has to offer. Have fun creating your templates while you're at it.

User awareness of identifying which emails are safe to open, click, or view attachments. The Phish Alert tool to report simulated or realistic phishing attacks to IT are very helpful.

The customer success follow up and support made it very easy to hit our goals.

I wish there were more higher quality training material at lower tiers.

We have completely automated monthly security awareness phishing tests and bi annual training modules with remedial training for failed tests. This has saved countless hours and brought our phish click rate down by almost 25%.

The easy of setup and how quickly we were able to get to all users rapidly so they can do our mandatory testing when it fits into their busy work day. I like the passwordless access.

We have laborer's who don't have an AD account therefore that passwordless access was not a viable solution for us any longer. Would be great to have the ability for both, depending on user.

Don't hesitate, do it. The support and customer advocates are awesome.

Mandatory Security Training and Ongoing Phishing Test - critical because we've had users that were click happy before.

HR is very happy about the HR Training modules. We were able to get these deployed to all staff to meet Audit requirements.

Having the ability to set up repetitive Phishing Campaign with multiple tiers and frequency. Other than update to the templates, you can set it and forget it, then monitor the reports you get back from the system to check employee performance.

Obviously, the biggest dislike is that we really have to do this in the first place, however in our growing Internet connected world it is a must. There is not much to dislike on the platform.

As CTO one of my many concerns is what an employee will when faced with a decision to "click" or not. I had brought this to the management many times but 2 years ago a part time employee in a remote part of our facility made a fateful click and it was game over. We had all off our critical files encrypted with Ransomware... Fortunately we had good backups in several locations as a couple were sacrificed. A short time later I created a Phish against all the employees and trapped many including some of the senior management. This created a instant "budget" to Phish employees regularly and I must say it appears to have been quite effective.

The console is easy to use and get started. The phishing scheduling and templates are intuitive and quick to setup. The process is effective with testing and the resulting training assigned to people that fail the phish test.

I don't have any dislikes for this product. I suppose that anything can be improved.

It is easy to use and works well.

The business problem that I'm solving with KnowBe4 is security awareness. The phishing tests involve everyone my organization giving awareness for safe email usage.

Easily customizable features, tasks, emails, and campaigns simplify deployment to ensure that each employee group gets sent relevant emails. Settings can be dynamic enough for the admin to set and let the user interaction drive the actual "training" process. Phishing emails are super simple to set up and vary in difficulty.

The basic package doesn't have too many training videos, but it is the basic package. The other packages are a little pricey for small businesses.

Protection from ransomeware!! It keeps people updated on the current threats, as well as on the lookout for fake emails. It adds a complete level of protection to our email servers that we can't actually do ourselves (since the employees are the last line of defense).

The ability to automatically add new users at my business to the training courses and track their progress is very useful. The phish-testing is also a must-have to identify where training has not taken and users need additional assistance. The system is easy to use and quick to get up and running. The support provided is brilliant and they clearly go out their way to provide the best service they can.

Some of the videos have slightly cheesy acting but this usually adds a bit of levity which for some can be an otherwise boring training session. That said, the videos are usually very engaging and to the point although very slightly repetitive but of course repetition does help reinforce points so not entirely a bad thing.

If you need to provide security training for non-technical staff, this is an excellent choice and well worth considering. It provides training in other areas to such as GDPR and this alone made the upgrade to platinum level very simple decision .

I was able to train whole company in both email security and GDPR awareness very quickly and effortlessly. I can keep track of users who are phish-prone and automatically sign them up to remedial courses. The support is excellent and new training courses and updates are added all the time to keep content fresh and up to date. There various lengths of video so you can cassign shorter, summarised videos for those who have less time or just need remedial training.

How easy it was to get all setup and the sales people and technical support team. Everyone we had to deal with/talk to was amazing.

Nothing that I can think of so far, we are still in the implementation phase, but from what I can see so far, there is a reason that KnowBe4 is highly rated in the industry.

Making our employees better aware of Phishing scams, etc. and how to detect those scams in their emails. The benefits from this program are that our employees are way more apt to second guess suspect emails and think before they click rather than just clicking and not realizing what they are doing.

The insight provided from how many of our users are likely to click on malicious links

The lack of users that I can get to sign up for training. The training emails look to much like spam or phishing emails

Users are less likely to click on malicious links or open emails that look suspicious