KnowBe4 Security Awareness Training is somewhat of a misnomer, in my opinion. It's not that it doesn't do "Security Awareness" training, it's just that it does *so much more*.

I have used KB4 for several years now. I always liked it, but I didn't realize how great it was until their competition tried to sell me their products. I reviewed options from all the big names and did demos with all.

I won't bore everyone with all the details but just one example. One of the major competitors (that charges 3x the price, by the way) tried to show me how to set up custom training (uploading our own videos and assigning to users) on their product. After *45 minutes* on a demo call with three of their people, I said "Can I show you how I do this in KnowBe4?" They said sure. I set up the exact same training (because I had given it to them as an example) in *under 3 minutes*. They were flabbergasted and asked if I could do it again with them recording it so they could show it to their engineers.

Even after the 45 minutes setup, the competitor wouldn't be able to do a whole laundry list of things I just take for granted with KB4. One example is tracking started but incomplete training. KB4 does this with *all* training. The competition can only tell me if the user has clicked the link.

KB4 is the ultimate "set it and forget it" tool that just keeps working. In a way, I kind of feel bad. Like, shouldn't I be interacting with this more? I go there to check Phish Training results. Everything is still running and just keeps right on going. No glitches, no errors, it just works.

Training of all kinds is assigned automatically to new users. New users are automatically added to training groups. Phishing "clickers" are automatically added to remedial training.

Records are kept flawlessly and conveniently. Managers are notified if desired. Users get reminders.

Best of all, as the example above shows, it's just *so dang easy*. If there's a task in KB4 that takes 5 minutes, I don't know what it is.

There are very few products anymore that do what they say and do it easily, flawlessly and beautifully. KnowBe4 does.

Honestly, it's worth the full price we pay if it were *nothing but phishing training*, but it's so, so much more.

What's more, is this is a company that really understands customer service. They stay in touch just enough to head of questions and concerns and let you know they're there, but not enough to be annoying. The sales are low pressure and the assigned account managers have always been attentive and friendly.

There are a lot of companies out there that could really learn from KnowBe4.

My only major complaint, which is just about to be remedied (it's in BETA), is that they don't yet support SCIM user provisioning. This is the *one thing* that's keeping my users on an on-premise Active Directory.

I'm slightly irritated about the various levels and what you get for each (Smart Groups requires an upgrade, but it's worth it) but everything that I don't like is small potatoes compared to the benefits.

Ask the right questions of the competitors. Make sure they can not just do what you need "in theory" but in practice.

We use a very well knows Email Security product that also offers "Phishing Training" that included *for free* with the product. I don't even use it and even if I didn't use KB4 for anything else, I'd rather pay them that use the "free" product from the other people.

"We can do that." doesn't always mean you'll *want* to do it.

Our company is required to be CMMC (NIST 800-171) compliant, which requires some standard and also custom training, plus any modern company would be foolish to not train their users on email phishing.

Content is very good. Deployment was easy and reporting is solid. Ability to select and tweak phishing programs and complexity and focus on more "click happy" users.

Some of the Phishing campaigns are a bit too obvious (almost too easy) and while the "learning" that accompanies the user who fails to detect the phish is good, it could have a little more professional appearance...but it is effective.

Phishing and Social Engineering of our technology users. We selected KnowBe4 to test our user populations base knowledge and have since ramped up our campaigns to consistently test/phish and educate. Our click-through numbers have dropped dramatically (50-60% fewer clicks).

The email campaigns to test and train users on email security is fantastic. The variety of campaign emails and the ability to customize the emails and landing pages make for a great user experience and allows us to create a completely custom campaign unique to our organization. The training modules available have been invaluable in improving the awareness to our users of the risks that come with using email.

When using an ongoing campaign, the same set of emails are used over and over and so you will need to go in and make some changes each time, otherwise users can become accustomed to the campaign and spot them easily.

I recommend using KnowBe4 for testing and training users in email security. It is a high quality service, which is easy to use and is very customizable. The support provided is outstanding and we have been very happy with the service received and the results achieved.

Our users have become much more aware of the security risks involved using email and they have become much more cautious when working with emails. We have found our users are now reporting suspicious emails more and as a result our network security has improved.

Engaging training modules, intuitive interface, great tracking of campaigns, and the ability to get creative with campaigns. We also love having the ability to load our own content into the system.

Some modules won't work in any browser other than Google Chrome.

Run some of the free utilities and see how you can leverage this platform to work for you.

Since rolling out KnowBe4 training to our users, security awareness is visibly at the forefront of everyone's mind. Our users are now more alert and cautious and some have personally thanked me for providing them with information to keep them, and the company, safer.

Scheduling phishing campaigns is very intuitive. With all the many options for the campaign and training, it is a very valuable product. The reports are very straightforward and the training follow-up is automated and easy to configure.

There is nothing I dislike about the product.

We were getting quite a bit of users falling for phishing that made it through our email filtering. Since we implemented KnowBe4 a year ago, we have more users who are more careful with clicking on unknown links in emails and have been notifying IT about these.

I like the way that everything is tracked, stats are easy to pull up and understand. I also like how easy it is to get started with training and phishing campaigns.

If there's something to dislike about KnowBe4 I haven't found it yet. If I had to mention pick something to mention though, the log in screen, username is separate form the password screen, making it more secure but longer to log in.

If you're holding your own training for end user security awareness KnowBe4 is a huge time saver, with high quality training and can make it light or professional.

Training end users about security is never ending and could be a full time job with enough employees in the company. KnowBe4 takes that daunting task and makes it easy. Testing what the end users have learned is made easy with phishing tests.

KnowBe4 is user-friendly to use and the phishing campaigns can be setup to click and forget. We like that the training content is regularly updated, they make new email templates and the knowledge base articles are up-to-date. The account managers tend to keep in touch as often as you like them too.

We dislike that a phishing campaign is only able to send one email over its configured timeframe. If you want to send a burst of emails, you need to configure multiple campaigns or clone the one you have, it's not as easy as changing a setting in the existing campaign.

If you don't have budget, get at least Gold otherwise get Platinum for the most training content available, it's worth it!

More of our users are very conscious when clicking on links and they take the extra step to verify the sender if needed. The phish alert button gets used a lot more now and this saves IT a lot of time :) This knowledge not only helps our employees at the workplace but also in their home.

The software is clean, intuitive and easy to use.

In the 3 years, I've been a customer I have enjoyed everything about the software. I switched from a competitor so I knew what I wanted and after reviewing 3 other platforms I selected KnowBe4.

Before I started phishing training and security awareness my company failed 2 out of 3 phishing attempts. Now after many campaigns and automated training sessions my company only fails less than 3 percent of advanced phishing tests.

Very granular detail that allows fully customizable interaction with staff through amazing and very convincing phishing emails.

So many options, you can get lost customizing but account managers do a wonderful job of getting your organization running and slowly ramping up.

This service will give you an in depth look at all employee's tendencies and what will give them an urge to click on. The video tutorials have been a great asset in helping staff understand how email can affect everyone in the organization and has helped them be more evaluative with email, links and information.

Staff are much more careful with their email, attachments and answering questions online. The KnowBe4 platform has saved uncountable hours of cleanup by training staff to be more wary of all emails.

It is a service that proves its mettle with the knowledge gained for our end users in battling the "enemy."

What I dislike most is that I don't have the time to invest more into this service so that we can be better protected

The lack of knowledge in our employees in order to build up our human firewall. The knowledge gained has been tremendous and has surely reduced our threat landscape for our company.