Customer Reviews - Banking
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DF
IT Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Straightened my users right up!"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 offers fantastic training, an amazing dashboard, and awesome templates!

What do you dislike about KnowBe4 Security Awareness Training?

The only thing I dislike about KnowBe4 is the different levels. I wish there were some things available to us on our current membership level that are available to the top level.

Recommendations to others considering KnowBe4 Security Awareness Training:

Take the dive and buy it! It is well worth your money. Stu (the CEO) is fantastic as well and is super helpful so that's definitely a breath of fresh air!

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Our users are now much more careful when clicking links in emails. I have users that report emails to me first and a lot of the time they're legit emails, but it's still awesome to have them report it!

LC
ISO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"So convenient and user-friendly solution"

What do you like best about KnowBe4 Security Awareness Training?

- providing various types of phishing simulation mail templates

- So many interesting training materials including movie, comic cartoons

- convenient campaign customizing without manual follow-up

- Various kinds of language supporting including chinese, korean, spanish, hindi etc.

- periodically I've got supporting email or call. She repetitively checked my progress and suggested more convenient option and provided one-to-one coaching session. Even created my campaign instead of me.

What do you dislike about KnowBe4 Security Awareness Training?

I couldn't find yet.

I feel a little slow speed for some video plays? But, I'm not sure if it is my network issue or your system issue.

I made a contract for 3 years. A little worry because 3 years are so long for IT market. Actually, I wanted 1 year contract, but 3 years price would be much attracted. I hope this company continue to support for a long time so that I don;t have to find another vendor.

Recommendations to others considering KnowBe4 Security Awareness Training:

Do you have headache for periodic user security awareness training? KnowBe4 will help you definitely.

KnowBe4 provides various types of phishing simulation templates and security awareness training materials. Periodically, you can just start any campaign. Employees are enjoying at the interesting contents. Also, I can provided good audit trails for my due care and due diligence.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

- clear phishing simulation automation

- easy awareness training

- removed my headache

Verified User in Banking
AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information

"Top Security Awareness training for companies with top notch support!"

What do you like best about KnowBe4 Security Awareness Training?

The KnowBe4 product is very easy to administer and the support is superb. If you are a busy IT Network or Security administrator and need a product to train your employees, this is it. We have been using Knowbe4 for four years with zero issues. They offer an easy way to do phishing simulations against your employee Inboxes with many different templates. They also offer some amazing free resources. Their training videos are straight-forward, easy for employees to understand, but effective and provides an simple way to report on what has been done.

What do you dislike about KnowBe4 Security Awareness Training?

Honesty, I can't think of anything that I dislike about their company or product.

Recommendations to others considering KnowBe4 Security Awareness Training:

If you are required by law to provide security awareness training or want to help assist your employees in learning the best ways to keep your data safe, this is the product to use. KnowBe4 is a professional and innovative company. You won't be disappointed.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

No issues. We have been able to reduce our click rate on email messages with their product. It is amazing how much more our employees know about staying safe online now. Also, with their free resources, I am able to see who may be using their corporate email in personal spaces online and who is using weak password credentials.

Verified User in Banking
AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"So far, so good"

What do you like best about KnowBe4 Security Awareness Training?

There are so many realistic phishing emails that can be tailored to your organization and industry. It makes a great learning tool.

What do you dislike about KnowBe4 Security Awareness Training?

I wish it were a little easier to create your own phishing emails from scratch.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Awareness. There are numerous technologically challenged individuals in our organization that are learning how to spot questionable emails.

SC
Information Technology Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Best Solution for Phishing awareness"

What do you like best about KnowBe4 Security Awareness Training?

As an administrator, it is extremely easy to setup and customize. There is basically a step by step of what to setup and how to do it for every task you must complete. Active directory integration, SSO, and email white-listing setup (to get past our spam filters) was a breeze and works flawlessly. Once everything is setup and working, I just follow the included calendar from the 'ASAP' tab on what to do and when to complete it. It is very idiot-proof. It even includes nicely written templates for emails to send out to your organization. Reporting is great as well. After our employees are aware of what is going on, it is almost like a game for me to customize the emails that go out to try to challenge them. I send the HR phishing emails to HR, facebook and other social media phishing emails to the younger employees, Shipping notifications to front desk, etc. The employees use the outlook integrated PAB or phish alert button to spot the phishing. Overall it is a very well polished system with many features. From and IT administrator standpoint, KnowB4 and Zoom have been my favorite two integrations.

What do you dislike about KnowBe4 Security Awareness Training?

There is not much to dislike about KnowB4. My only complaint to date is that the PAB or phish alert button integrated into outlook triggers 'This add-in caused outlook to start slowly' message when first starting outlook. My average delay is .8 seconds. Not a dealbreaker.

Recommendations to others considering KnowBe4 Security Awareness Training:

Amazing product. I believe they offer a trial. If you do not have phishing testing for your company, I can highly recommend it. I have not tried other solutions out, but I know that Gartner Magic Quadrant recognizes KnowBe4 as the leader.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We get a lot of spam and phishing emails. Our employees have become leaps and bounds better at spotting them.

Verified User in Banking
AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Best program at an affordable price"

What do you like best about KnowBe4 Security Awareness Training?

Training is contemporary and well received by employees; phishing emails are easy to put together; support is great; pricing is perfect for a small organization.

What do you dislike about KnowBe4 Security Awareness Training?

Sometimes the simple things to do on the back end aren't very clear.Example: I want to add a new user. I search and search and then realize its under "import" users.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Meeting regulatory requirements. Providing good training. Making sure (through phishing emails) the training works and our employees are on top of things. I save a lot of time--I don't have to create training programs and do them myself.

CR
Network Access & Security Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Great Teaching Tool and More!"

What do you like best about KnowBe4 Security Awareness Training?

We have been a KnowBe4 customer from almost their beginning and they listen to what their customers want and need and they deliver. Great customer service and support. They are always evolving and have new content and tools.

What do you dislike about KnowBe4 Security Awareness Training?

I would like to see the reporting be easier to use for monthly board reports. They do have a new reporting tab that I am not very familiar with yet. If I took the time to contact my rep he would help me but sometimes it would be easier for me if it was a smaller learning curve. I would like there to be a place where I could keep all training from being skipped through.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

My end users are learning not to be so click happy and to slow down and think. The training benefits them in their work and personal lives and we cannot afford not to train people in today's technology, good and bad.

Verified User in Banking
AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"knowBe4"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 is an easily configurable, user friendly tool to train your users

What do you dislike about KnowBe4 Security Awareness Training?

Have not come across anything yet that I do not like

Recommendations to others considering KnowBe4 Security Awareness Training:

good value for the cost

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We phish and vhish our users on a regular basis. Videos are great for training and multiple topics and user levels to choose from. Posters are very helpful as reminders.

Nikki G.
NG
IT Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"I have presented KNOWBE4!!"

What do you like best about KnowBe4 Security Awareness Training?

THE PRICE11 PLUS - KnowBe4 gives me my time back - I do not spend my time creating content nor do I spend my time presenting the content, it is a TIME-SAVER!!! I do not have to do any in person make-up sessions. I feel my end-users are deaf to my voice but when they see how a pineapple works - it becomes very real to them.

What do you dislike about KnowBe4 Security Awareness Training?

I can get overwhelmed looking at all the content in the store!! :)

Mostly I wish that the assignment section would allow me to create a group on the fly with members during the assignment.

Recommendations to others considering KnowBe4 Security Awareness Training:

Go through the assessment, create a plan, stick with the plan.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Auditors and examiners love that we use KnowBe4. It's makes a training record request simple to give to them, just log in and pull the records.

Roger B.
RB
Information Technology Officer
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"KnowBe4 allows me to create customized campaigns"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 allows me to create customized campaigns that are relevant to today's topics and headlines for a thorough test of our employee's knowledge of how to avoid suspicious emails.

What do you dislike about KnowBe4 Security Awareness Training?

Sometimes I cannot find a report formatted the way I like, but it is a minor inconvenience.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

The problems we are solving are better training and explore to employees to make sure they are keeping on their toes when it comes to avoiding the pitfalls of email scams or hacks.