Automated Phishing tests and reporting.

Training is relative.

Some of the administrative tasks / maintenance are less than intuitive.

Continuous testing as made our human firewalls better at detecting Phishing attempts. The test emails are becoming more realistic and timely.

I like that I can set it up in advance and not have to worry about it.

I wish there were more short trainings for people that related to phishing emails

If you need an easy way to get employees

Making employees much more aware of what they are opening. No one wants to be on the clicker list.

I love the visibility of the training and reporting of campaigns and users.

I wish the all the new campaigns and training were available instead of plan levels.

If you need to train and test your staff, its the easiest and most visual reporting software I have seen to date.

We are now able to raise awareness of our staff about phishing attempts and track and coach their progress in staying attentive and meet our examiners questions about training of staff for cyber security.

Having the module to track employee training and be able to print this for exams.

Not being able to assign training as easily to board members if they don’t have an email address that has been added as a verified domain.

Providing the required training and reporting for staff and examiners.

Our customer success manager was a great guide in understanding what our business needed and helping us to get set up and running. The graphs and interfaces are easy to understand and provide useful information.

I'd like to see PhishER integrated with the KnowBe4 dashboard. I'd love to be able to view all that information in a single pane.

The combination of the Security Awareness training and Phish Alert button in Outlook has greatly improved both our users awareness and reporting of potential threats. KnowBe4 also provides easy to read reports that I can provide to our President, board members, and auditors to show our training and progress.

The variety of courses available for all attention spans, skill levels, and leadership levels.

The only thing is I wish it was easier to modify a campaign. There are easy work arounds but wish there was a master button to modify everything of a launched campaign.

Teaching awareness to all levels of the organization.

The training is very engaging for employees. The reporting also allows me to track that everyone has completed it.

N/A - I cannot think of anything that I dislike.

I no longer need to develop training so I can spend more time on other information security tasks.

The training offerings are robust and relevant. The testing emails are very well-done and really boost user's knowledge. The support provided is top-notch. And the pricing is very affordable!

I wish I would have signed up with KnowBe4 sooner!

With KnowBe4's Security Awareness Training, we are equipping our employees with the knowledge and skill set needed to prevent phishing attacks.

Where do I start, the phishing tests you can send out at your desired frequency, the phish alert button you can install for Outlook, the second chance tool that can be installed for Outlook to make users think twice about clicking a link in their email, the scam of the week emails, and the variety of training options and materials. Also being able to have users acknowledge the acceptable use policy within KnowBe4 was very cool, especially since we were able to set a time limit to make sure users actually take the time to read it. Everything has been great so far.

Can't say I've had any bad experiences thus far. The only recommendation I have made to them is when completing the Security Awareness Proficiency Assessment a lot of users wanted to know how they scored and what questions they missed but it only shows the admin the score for each user. Overall however there's been nothing we have found to dislike.

I would say if you're considering KnowBe4 whether switching to the, or just started looking for a security awareness vendor, go ahead and sign up now. I would recommend signing up for the diamond package to ensure you get all the benefits and features KnowBe4 has to offer. Upon signup you get assigned to a customer success manager who is very helpful with getting setup and can answer any questions you have going forward. Their support team is also very helpful and respond in a timely fashion. The amount of content KnowBe4 has to offer cannot be beat. The phishing templates they provide for you to send out to your users are awesome. The training content they offer is great. The phish alert button that can be installed for your mail client is so nice to have for our users. Everything is great!

We feel our users have become much more aware of phishing emails and we have seen an improvement in the number of phishing test emails reported since we started till now. The fact that we have user automatically be enrolled in a training campaign if they fail a phishing test is very beneficial. We are in our first year of having KnowBe4 so this was our first time sending out security awareness training to our users as we do the training annually. We felt the training was far more extensive than our previous training provider. We sent out the Security Awareness Proficiency Assessment prior to users taking the training and are anxious to send it out again next year so we can see the improvements of KnowBe4's training.

The videos are short and to the point, good for users to learn quickly, without checking out like a long overdrawn slideshow.

The modules and content seem a bit cumbersum, as far as updating what departments are assigned and updatinig their respective content.

We use it at new hire onboarding, they dont touch a computer before completing training from KnowBe4.

We have seen improvements in not clicking unknown links, the emails KB4 sends to users, the click count has dropped quite a bit.