I like the fact I can see the original email. up until this point we were utilizing google admin for virus and phishing checks, but we coulnt review, we would just receive notice something was found

not so much anything of phishER, as much as going through checking email as it is getting people to stop reporting phishing AND spam.

being able to check through reported and found emails, being able to repourpose them for later phishing tests

Routing users directly from clicking an untrustworthy link to training explaining what they should have been looking out for is a great idea and already seems to be improving habits.

The Phish Alert Button seems much more worthwhile for KB4 than for me. It would be a big improvement if I could also forward user-reported messages to my mail filter.

There are already several types of attack that don't have a software component and more every day; a more savvy userbase is a better defense for scams than a programmed filter can ever get to be.

I like that it cuts through the IR noise in the inbox.

Honestly, I haven't had anything I dislike yet. Still getting use to the platform and learning more about its features.

Helps us to look at what messages are legitimate and what messages are actual phishing emails in a rather quick way.

PhishER automates the review ofquestionable email. This reduces the burden on staff to do so manually. With limited resources, it enables us to effectively screen reported phishing attempts.

There isn't much to dislike about PhishER. There is always room for improvement, and I suppose the user interface could be a little more intuitive and cleaner, but as far as functionality goes it is very effective.

Sorting through spam and phishing attempts.

It's automated so it works as soon as I click the phish alert.

Sometimes trying to manually diagnose can be tricky.

That it's ease of use makes me feel more secure.

The Phish Alert Button gives our users a simple, easy and concise way to submit suspicious emails. The machine learning review of the emails frees up our small team to work on other issues. PhishER's machine learning sends a response quickly (in most instances), which provides a positive feedback loop for our users to keep submitting emails.

I dislike the ViruaTotal integration is not included with the subscription. With the buying power of KnowBe4 I would hope they could have secured a deal with VirusTotal to gain access to their system that would not affect the price of PhishER to a large degree.

Tailor the email responses to your users so they sound like they are coming from you. Be relentless in forcing submissions through the Phish Alert Button.

With the rise of ransomware and phishing in general, a way for users to report suspicious emails and then have them reviewed quickly and effectively without human eyes was necessary. This solution has helped tremendously.

how I can create queries to remove the same email from different mailboxes

I wish there were some type of communication of the outcome with the reporting user

it is a great tool, you don't know until you have it then you can't live without it

phishing emails are now reported on a much easier way; we have reduced the risk of opening dangerous emails

The ability to create test phishing emails to your user base. You can allso pull templates from the community of varying degress of difficulty.

I wish we could select only one criteria for Phish RIP

If you're putting together a security awareness program, I can't recommend Know Be 4 Phish ER enough.

My main problem was users were clicking on links in suspicious emails and some users were even worse entering in information. Phish ER has helped to mitigate this problem by sending out test emails.