I really love that if a threat is detected, the email is pulled from other email inboxes where it may also sit without any additional work from myself or my team. All it takes is for 1 person to report a suspicious email and the rest happens behind the scenes.

Once you set this up, there really isn't anything to dislike. Amy (my customer success manager) has been fabulous to work with and walked me through those set up steps with ease.

PhishER takes the thinking of it. An email is reported via Phish Alert and the rest automatically happens. Removing suspicious emails that are deamed a threat without any extra work on my part is the best thing.

PhisherER is very user friendly, it allows me navigate user emails and sufficiently categorize them. PhishER was also easy to setup and the easy to setup in Outlook.

No machine learning. I believe the software should learn from your choices and allow for more autmation based on administators behavior.

It allows for better reporting from my users.

Easy to use. It's not difficult to get it up and running.

There is no way to organize training into tracks. I'd love to make a privacy track with multiple privacy-related training modules, a firm-wide track that had all of the sessions assigned to everyone, and maybe an IT track for the IT department, etc.

training and phishing awarness

The monthly phishing simulations are very realistic. The add-in makes it easy to report any suspicous emails. The training is very customizable and easy to set up.

I don't know of any downsides. Some users complain when they get caught, but that's why we use PHISHer.

PhishER helps us report suspicious emails quickly.

The user can report phishing emails without sending directly to IT.

Would like to know if emails are being blocked after reporting.

It allows users to report phish emails directly with a tool and allows us to train users on security protocols.

PhishER helps me by putting all of the reports in one place. It allows me to set up rules to deal with phishing automatically. PhishER's integrations with Viruts Total are beneficial.

Although there is not a huge learning curve to using the PhishER tool, you will need to spend some time getting used to it. Knowbe4 was very helpful in getting set up but do consider the time investment.

We need a central place to deal with Phishing incidents. PhishER is a great place to discuss and respond to Phishing attempts. It has helped our team realize what kind of attacks are being made against us.

Easy to read reporting along with ease of use

Wish I had it sooner to help cut down on time!

I'm able to cut down on the time needed to research manually.

We contract out for IT services but do not have anyone internal to assist in day-to-day assessment and resolution of suspicious emails that may make it through our walls. Phish ER makes it possible to address this problem without consuming valuable attorney or management time. The customer support for onboarding has been excellent. We paired it with an educational package that has greatly increased our confidence in our human firewall.

Like all new software, someone has to learn how to use it. However, our assigned customer support has helped break the learning process down into digestible bites.

KnowBe4's stress testing revealed some weak links in our human firewall. Having PhishER gave us a simple process for our staff to learn to address suspicious emails the same way. The PhishRip adds an extra level of protection above and beyond our expectations - not to mention a time-saver.

PhishER helps our team automatically review and triage reported threats from our end users. The email plugin is simple to use and customizable to send encouraging messages for our users to report suspicious emails to our cybersecurity team. I especially like the rules that can be set up to scan and report based on customized filters automatically. Further, we can use reporting features to help strengthen our anti-spam filters.

We use PhishER in conjunction with KnowBe4 training modules to help simulate phishing attacks to help train our users.

The only downside for this product is that currently, some of their newer features are not available (as of yet) for on-prem Exchange solutions. It will be great once features such as PhishFlip and PhishRIP are available for on-premise Exchange.

We needed an easy-to-use reporting tool for users to report suspicious emails to a centralized location. PhishEr has helped us improve threat reporting and also strengthened our user training for cyber threats.

PhishER is an extremely useful tool for our overall cybersecurity defence in our organization. The button is very easy to use from an end-user perspective and allows a simple, yet effective way to report spam and malicious emails to IT. It has the added bonus of allowing users to "play their part" in ensuring the safety of our organization. Further, the integrations with PhishRIP and PhishFlip allow our IT administrators the ability to easily examine, quarantine, and remediate issues raised through PhishER.

From an administrator's end, there can be improvements on the organization and review of reported spam/malicious emails. The application has a lot of options for automating reviews, however, it does require some trial and error on setting up the rules.

Our organization wanted to streamline the reporting of SPAM and malicious emails in a way that would not burden our IT administrator, or, make the process too onerous on the end-user. PhishER addressed both issues for us. Further, it continues to provide a central plank in our awareness training by allowing internal campaigns linked to training materials. Implementing the application has helped us triage and remediate risks and has raised our security and awareness training to a higher level for all members of our organization.