The ability to pull back emails and further protect users

Nothing back. I missed out on training for this however so that is desired

More and more users are reporting issues which with with a larger sample size I now can cater user training appropriately.

It allows me to remove email threats as the employees report them.

It isn't easy to set-up and train new admins how to use the product. I spend a lot of time manually checking emails that employees report.

Trying to keep our users from clicking on emails that they don't understand is a threat.

Ease of implementation and ease of use .

I really do not have anything to say that I dislike about the product

We often get sent Phishing attempts and being that most of our end users are not that computer savvy we always have to be on alert. This helps is in training the end users and to allow them to be more conscious about perspective attacks.

As a small org with a tiny IT department I appreciate having a tool that is largely hands off after set up. As with almost any IT initiave, we have some users that have really embraced using the alert button and others that just don't. The backend setup for the emaol button was very straightforward.

Without assistance in the set up, the learning curve for setting up the rules could be intimidating. Having said that, our customer service rep helped us set up the rules.

Rather than our old system of having users forward potentially harmful emails to IT for evaluation, the PhishER system does this for us. That saves us time and allows us to allocate resources elsewhere.

Can save you a lot of time dealing with reported phishing emails, especially if you take it all the way to the Ripping level!

We can't use the ripping feature with on prem exchange yet.

Quicker response to phishing email threats.

KnowBe4 PhishER is an excellent product for any phishing issues and provides training and awareness for users on how to identifify, and capture these types of phishing criminals. KnowBe4 is very user friendly and is easily integrated into various platforms.

There is really nothing I dislike about KnowBe4 PhishER.

Assisting with identifying repeat violators (Phish alert report)

This is just the start, but essentially the ability to quickly review submitted items & perform queries to rip the e-mail from all mailbox across our tenants, in addition ability to perform block functions directly from PhishER into our Microsoft Tenant without having to navigate seperately makes the process smooth & easy to control from one location. Implementing it was a breeze, simple and pretty straight forward.

The one downside is some missing options especially when it potrays to blocking, in Microsoft you have the ability to block indefinitely, however in PhishER there is not indefinite option. While it doesn't happen often, there are instances were we would like a permanent block.

Spam filtering

- Ease of use and implementation

- Phish Report button allows for a straightforward way for end-users to report what they believe to be a Phishing email

- PhishRip allows you to quickly quarantine a mass phishing email on campus. Quicker than the built in Microsot tools

I really would like to see some sort of whitelist and blacklist setup in the console so we can manually assign certain addresses and domains as clean/risky. Also, email alerts can be a little slow at times

An easy way for end-users to report suspicious emails and also gives IT the ability to quarantine risky emails in our enviorment utilizing PhishRip.

It it benefiting IT in that we are spending less time on getting these risky emails out of people's inboxes and less time explaining to end-users if a particular email is suspicious or legitamate

It's easy to train end users to click on the Phish Alert button which sends us the original header information (unlike forwarding the email). It's also nice to be able to directly request and get analysis of links and attachments.

I do wish some of the analysis was more automated. For example, I check the headers for the SPF records to make sure that the IP address sending the email is approved by the domain. That information is there and highlighted but I'd prefer it to simply pop up showing that the sending IP is or isn't approved for the domain.

Phish ER speeds up the analysis of potential phishing email and really simplifies the process.

Most tools that are as versatile and adaptable as PhishER are much more complicated to use. The interface and options in the PhishER dashboard are so well explained and designed that the learning curve is not steep at all.

Once you set up rules and actions in PhishER, it's a set-it-and-forget-it type of system. The only reason to log back in is to review questionable communications and flag/ban them as needed.

PhishER takes most of the guesswork out of the equation when addressing phishing attacks, allowing us to focus on the most severe or questionable attacks rather than the obvious ones.