Easy to use once installed. Our users love it for reporting suspicious emails

It was difficult to get installed but tech support worked with us until we did get it working.

Malware and phishing emails

User friendly and centralized dashboard in order to have a consolidated view of all the reported incidents.

Integration challanges or lack of integration with other security platforms.

The automatic prioritization of emails is helping our IT teams to focus on the most threatening emails first and respond right away on these emails.

The PhishER+ platforms has been a successful supplemental tool for our Email Security.

The user interface could use a modernized design.

Mitiganing phishing campaigns.

We really enjoy all the features in the platform. I love the fact that users get different simulations on different times and days. Since using the platform we have really identified the users that used to just click on everything or rely on their team mates to warn them of a simulation.

I really can't complain about much. I suppose it would be great to make it even easier to use. Thank god for our account manager. We would have been lost without her the first year.

Allowing us to put out simulations has not only increased our user awareness, it has significantly reduced our user's propensity to click on malicious email links or attachments.

The Phish Alert button is great and easy for users to help them identify possible bad email. It also takes the load off the help desk for replying to users that, "Yes, indeed you have properly ID a bad email".

Cost is always a concern and the cost for the three year renewal has doubled compared to what we payed 3 years ago. But we are still customers because it is so easy to use and manage.

The Phish Alert button is one method users can be self-sufficient in reporting and contributing to helping organizations ID bad emails. It makes the users feel as if they are really helping mitigate bad actors.

This tool in itself is useful to review and determine what threats my users are seeing. It makes it easy to go through and analyze messages as they are reported. Overall it has many features to it that make it versitile.

While its many features and functions are awesome. Attempting to implement and troubleshoot can be cumbersome, espically when you are working through multiple high level tasks.

Assisting to give us visibility to what our users are seeing which helps to ensure our filters are working appropriately.

1. Automation and integration.

2. Efficienty in handling phish alerts.

3. Customizable rules.

1. Dependency of user reporting.

2. Cost (for the smaller organizations).

Analyzing and responding to a variety of phishing email threaths, reducing manual workload.

PhishER automates the bulk of the work we were using to track phishing emails. The program was easy to implement and was added as part of our KnowBe4 training program.

The training was helpful but there are a lot of features that I am not sure that are being used to the fullest potential.

Government organizations are constantly batteling with phishing email scams. PhishER has allowed us to turn legimate Phish attempts into training for end users. Works very well for keeping our users trained and vigilant.

This product provides great training and testing for our staff. We have been using this product for two years and have seen a significant reduction in phishing success while seeing an increase in attempts. The training and testing campaigns are automated, and the reporting tools are easy to use as well. The variety of phishing styles and the real world delivery has helped our users become very proficient with identifying these attempts. The easy deployment of the PhishAlert tool in O365 simplified integration.

PhishER is a good tool but could use some interface streamlining. PhishRiP is less effective than you would expect it to be, with a general inability to find similiar messages automatically.

Phishing attempts to users of varying technical skills.

I love that i have the opportunity to view all emails in the dashboard before the end user is able to see them. Also, they can be quarantined and deleted before the end user knows they exist.

The only downside i've experienced with KnowBe4ER is the constant meetings in the beginning of the service. Initially, i understood why we needed to meet and onboard as much as we did, but we are nearly a year into using the service. At this point we should be trusted to fly freely, but we still are having meetings once a month.

KnowBe4 is soloving our issue with phishing, and potentially threatening emails. We all know that the weakest point in any organization is the end user. KnowBe4 PhishER is the bodyguard to that weakness.