I like the ability to set up automated responses and deliver timely responses to our business and automate escalation of threats

The downside is less human review of threats. Infosec analysts have to review the results of the product to ensure accuracy

This product solves the problem of phishing emails getting lost in the background and not reviewed. It allows automated responses to be sent to end users to ensure confidence

Once the system is synchronized with your O365 environment the process is seamless and very user friendly. This integration has allowed me to increase our awareness as well.

At this time there are no functions within the PhishER platform that I do not like.

PhishER is helping manage our inbound email threats and helping me organize our environment.

Users find it easy to submit suspect email to PhishER. We allow automation rules to run and then with a single click set the final status, and reply to the user.

Tricky getting the VirusTotal plugin to work as expected every time, but I suspect this is a VT issue and not PhishER.

Reporting of suspect emails is way up, but our time invested is lower.

PhishER was a perfect fit for our small organization. We can submit phishing emails and get reporting without the expensive cost of an email filter with our O365 Exchange setup.

I think the Phish ER RIP application is useful, and I just hope there are more suggestions in the future for setting up SPF, DMARC and tightening default security settings.

Easy setup, works out of the box

Staff will pickup easy to report messages

Tracking how many phishing emails bypass our security, what types of messages, a central, secure way to submit malicious messages without having our IT Team click to analyze them in person

Once setup it is running almost on auto pilot

Sometimes it is doing such a good job I have gotten multiple calls from my team to know if and why they are getting some of these email. Nothing you can do here

We are going through a SOC audit and feel it has helped in our efforts

I love the fact that it can take (based on confidence levels you set) automatically take actions to submitted emails. I looked yesterday and found a dozen auto-handled emails where users had marked things as spam, and it checked, found them clean and safe, and sent them back with a note that explained the returned phish alert. Very handy time-saver.

It is a tad confusing to use at times, especially around configuring the auto-actions. There is a lot of time spent going back and forth with the documentation as to how to set up the remediation - all things that a setup wizard should/would take care of, but it is left to you to discover it all by trial and error.

False-flag phishes - we spend less time reviewing user-submitted emails for things like messages from email lists they specifically signed up for, alerts from internal systems, etc. PhishER can auto-remediate these with pretty darn good accuracy.

Hands-off analysis and informative push notifications.

need an easier method to process the manual process of categorization

Breaking down real threats from spam.

The PML feature for threats PhishER has already analyzed allows us to automate our response.

Would like to see even more use of PML for more automation.

Quick analysis and automated responses to known messages, good or bad.

PhishER provided immediate ROI on visibility of reported emails and allowed for immediate response to users reporting potential phishing.

As of now I have not found anything I do not like about phishER. It is a tool I use daily.

PhishER allows me to automate much of the work I was previously doing with responding to alerts from users using the phish alert button. The tool also consolidates all of the investigations I would normally have to do into one easy pane of glass.

Phishing Threat and detection is great!

Reduces likelihood of a successful phish

Improved reporting and analytics

For large phishing campaigns, it needs to be faster at grabbing the emails

It's helping our overall Cyber Security initiatives.

A good tool is Live Response for Rapid Remediation