The most helpful aspect of PhishER Plus is that it automates reviewing user submitted messages.

The block feature doesn't always work with Office 365. We have not fully automated responses because the system has too many false positives in the ML engine.

The scripted responses we can run saves the security team a lot of time.

The users to have ownership in the security of the institution. It allowed them all to feel involved.

I cannot think of any downside the employees have very positive comments

Definitely helps the users to watch out for fishing campaigns

Completely appropriate way to educate users in today's world.

Users mark many things as phishing and don't realize that if they are not actually phishing emails they are returned to their inboxes.

It keeps everyone from forwarding emails to me to determine whether it might be questionable.

PhishER is a great way to assess an organization's needs while streamlining integration and follow-up. The tech skill level doesn't matter, as one can be an expert or have very little understanding -the platform is straightforward to use to meet your needs.

There isn't anything that I dislike about PhishER. I've found that it meets my specific needs.

It's important that team members understand when and how to respond to threats as well as be able to recognize them when they occur.

PhishER is an excellent tool for companies to protect themselves from phishing attacks. It effectively filters out malicious emails and alerts users to potential threats, allowing us to respond quickly. The interface is user-friendly and easy to navigate, and the reporting features provide valuable insights into the system's effectiveness.

My feedback is about the lack of features in the discussion tab. It would be nice to have a back-and-forth discussion with the end users to understand better why they report specific emails. It also would be a great feature to help end users gain more detailed knowledge.

PhishER has helped make reporting suspicious emails easy for our end users. Its main benefit is doing a job that would take two or three people easily managed by one.

-Ability to deploy a prominent "Report Phishing" icon to my Microsoft 365 users

-Ability to both manually review reported emails and create rules to have it done automatically

-Ability to run URL's and attachments through a 3rd party such as VirusTotal

-Easy to navigate UI

-Notifies me when I have emails to review

I haven't experienced any downsides yet.

Helping us get a grasp on what types of phishing schemes are coming into our organization. It also has helped me understand that my users don't understand the difference between "spam" and "phishing" based on the types of emails they have been reporting so we have an idea of what kind of education to be pushing.

Saves you time when it comes to building your social media phishing campaigns. Saves helpdesk staff a lot of time managing the constant flow of inbox threats. Allows you to de-fang a known threat and build a replica threat to test users w/o the payload consequences.

KnowBe4 does not sit between your email provider and your users. It simply has the ability to test users with different phishing campaigns and also collect suspicious emails when users report them. I wish the PhishER service were just included and not a separate product which you have to either buy ala carte or pay more for the premium bundle.

Cyber Security Training for our staff to prevent Ransomware, Data Theft, etc.

WOW!! Phisher had only been enabled for a very short time. It caught an email attachment that had been sent out to several users at the company. We were able to mitigate the Phish and keep our company secured from possible attacks.

Currently Phisher has been a part of our security for emails. We have only used it for less than 3 or 4 weeks. I have not found anything to dislike about this product.

Before Phisher we had a process that users would use to send us emails that were concerning or phishing emails. We were made aware of them but did not have an action for remediation. Phiser has now given us an action plan and a simple to use process to help with remediation and keep our systems secure.

We are beginning the process. Our CFO was sent a phishing email recently and reported. I explained that this may have prevented a total take down of our shool. She was excited.

Just a little overwhelming when you start.

Providing training to help prevent future compromise.

The learning curve is not too steep. The integration of the funtions is integrated.

It would be nice to proactively indicated potential phishing emails.

We are getting fewer calls to our help desk. Also, it is nice to test users' acumen by sending bogus phishing emails.