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36 Kiteworks Reviews

4.3 out of 5
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36 Kiteworks Reviews
4.3 out of 5
36 Kiteworks Reviews
4.3 out of 5

Kiteworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KiteworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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NZ
Enterprise Applications Senior Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Kiteworks?

Ease of use when it comes to the admin UI + being able to reach out to support for any questions and they respond rather quickly. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

The unpredictablility of the system. Things that should work dont always work which end up causing more issues down the line. Review collected by and hosted on G2.com.

MS
VP Enterprise Applications
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Kiteworks?

Kiteworks is very easy to use. User interface is clean and modern. Kiteworks support and technical staff is very knowledgeble and very experianced with the sustem and industry. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Can't think of a downside of using Kiteworks. One item to consider improving on is Project Management. We just did a migration from on-prem to hosted and it would have been nice for the Kiteworks team to have a "playbook/project plan" to share with client to better understand the work it takes. Kiteworks team is very knowledgeble and experianced in this domain, but as a client I dod not kno what to expect and how it was going to play out. Review collected by and hosted on G2.com.

NB
Practice Applications Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Kiteworks?

It gives us options to customize a lot of settings to fit our governance needs, user experience is pretty straight forward. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Almost every time I've reached out to customer / technical support, it is not a good experience and I try and avoid contacting as much as possible. I work in an internal IT department for a law firm, and 90% of my calls with support are them overexplaining processes that I already understand that have nothing to do with finding a resolution to the issue raised. Review collected by and hosted on G2.com.

Response from Olga Gonzalez of Kiteworks

Thank you for taking the time to share your honest feedback. I’m sorry to hear that your interactions with our customer and technical support haven’t met your expectations. We understand how frustrating it can be when support responses don't directly resolve the issue at hand, especially when you're already knowledgeable in the processes being discussed.

We’re taking your feedback seriously and will work on improving our team’s approach to better meet the needs of customers like yourself, especially in terms of delivering more efficient and relevant solutions. Our goal is to make every support interaction valuable and timely.

If you’re willing, I’d like to personally ensure your next experience is a better one. Please feel free to reach out with any unresolved concerns, and we’ll do everything we can to assist.

Thank you again for helping us improve.

Ramgopal V.
RV
Software Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kiteworks?

It is exceptionally simple to utilize and may be an exceedingly versatile arrangement for record exchange. It makes a difference in overseeing records for different ventures. I utilize this for our clients and offer assistance to them to share critical records over different areas. It makes a difference with collaboration and records can be shared with partners. It makes a difference to me to keep these overhauled all the time. When it works, it is simple to safely send records and organizers to other individuals. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

You can't fair join a record the old-fashioned way and send it as you have got to begin a entire modern mail. There were often bugs where emails got stuck within the outbox. The failure to utilize pictures within the signature square. Review collected by and hosted on G2.com.

Aman K.
AK
Freelance Digital Artist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kiteworks?

1. It is easy to use

2. It is a secure app to transfer confidential files and documents.

3.It can be accessed by different devices like android, iphone, windows, mac etc

4.There are many useful features in kitworks like real time editing ,commenting and etc

5. end to end encryption Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

1. It is Costly

2.Although it is accessible in mobile devices, but sometimes we experience performance issues .

3.Some times kitworks experiences technical glitches or downtime. Review collected by and hosted on G2.com.

VP
Project Manager
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Kiteworks?

At our workplace kiteworks we use from long time to share sensitive information such as credentials over mail securely. Some pros i can mention-

1) Easy to use and implemented with smooth web interface.

2) Enhanced security features for protection.

3) Can be integrated with other software for SSO.

4) Great for frequently used service such as mails.

4) Messages get deleted in certain timeline.

5) Supports any file type and size for attachments in mail.

6) End-to-end encryption. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Nothing to dislike in kiteworks it is working amazingly. Review collected by and hosted on G2.com.

Shekh A.
SA
Information Technology Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kiteworks?

Secure mailing

Large file sharing over email

Tuning with Microsoft Outlook Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Sometime the plugin fails like anything.

They should have made something like this fir another mailing client Review collected by and hosted on G2.com.

SD
Clinical Research Associate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kiteworks?

Fiteworks is easy to use, smart and flexible. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I have no more suggestion to get better kiteworks. Review collected by and hosted on G2.com.

ARCHANA S.
AS
Senior Programmer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kiteworks?

We can share multiple data files and the files can be downloaded only for the authorised persons Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Sometimes notification may be delayed and files takes longer time to load Review collected by and hosted on G2.com.

Verified User in Information Services
CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kiteworks?

kiteworks is a cloud-based enterprise content management platform that aims to simplify and enhance collaboration and file management for businesses. Some of its features include secure file sharing, document editing, version control, and access control. It also integrates with other popular business tools such as Office 365 and Google Drive. Overall, kiteworks is designed to help organizations better organize and manage their content, leading to more efficient and productive workflows. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Learning curve: Because it is a comprehensive platform, it may take some time for users to become fully proficient in all of its features and capabilities.

Limited integration: While kiteworks does integrate with some popular business tools, it may not integrate with all of the tools and systems that an organization is currently using. Review collected by and hosted on G2.com.