Kisi Reviews & Product Details - Page 2

Kisi was easy to roll-out, the support staff was very responsive and helpful, the system includes all of the features we were looking for, its very user friendly, integrates with our billing system, and very reliable. Review collected by and hosted on G2.com.

We would love to use Kisi on all doors but it is cost prohibitive. Review collected by and hosted on G2.com.

The product works very well, its reliable, and the remote management is fantastic. I love to UI and how simple it is to use for both the administrators and the users. Review collected by and hosted on G2.com.

The lack of alarm monitoring service resulted in us having to look elsewhere for support, this wasn't the easiest to source - I would prefer to have only one security system - both access control and alarm monitoring. Review collected by and hosted on G2.com.

Excellent customer service. Thoughtful product roadmap. Review collected by and hosted on G2.com.

There's nothing I can think of at the moment. Review collected by and hosted on G2.com.

Great interface for the customers and employees - Integegrates with our management software. Easy to on board and support customers. Review collected by and hosted on G2.com.

Tracking and exporting events for data analytics was a bit tricky originally, but they have constantly worked to improve it. Review collected by and hosted on G2.com.

The system is easy to use and is user-friendly. Review collected by and hosted on G2.com.

That we are unable to use our smart watches and smart phones (without opening the app) to open the doors

Also the monthly fee is exhorbitant. Review collected by and hosted on G2.com.

I love how easy it is to navigate and manage. It has been a lifesaver in keeping our school secure. Review collected by and hosted on G2.com.

There have been very few times where I have experienced glitches. In the event, support has always been so helpful and quick to respond. Review collected by and hosted on G2.com.

The Sales, support and integration teams are great during setup. Review collected by and hosted on G2.com.

The controllers require additional space for battery backup. Review collected by and hosted on G2.com.

Kisi's cloud-based approach with over-the-air updates makes it a much better system than the previous generation's on-premise access systems. It has many out-of-the-box features and can easily be extendable through a mix of industry-standard components as well as its API. The android app and Apple app are great and the Apple Watch app works well too although you do have to actively click on the watch app and it's not as automatic as the phone. Review collected by and hosted on G2.com.

There were some early quirks with POE compatibility on our Dell switches where we had to use POE injectors but since switching to Cisco we no longer have this issue. Sometimes the readers can go offline and we have had to swap them out. Requires active internet connection but the new offline mode solves this. Any issue we have had with Kisi seemed to get smoothed out over time so there is not much to dislike. Review collected by and hosted on G2.com.

Modern interface for administration of the system, flexibility in credentials (mobile app, cards, stickets, tokens, time-based guest links), ability to manage multiple spaces, setting specific permission levels by user group or individual users, remote door open (with ability to limit it geographically on a user by user basis), and much more. If you are looking for a more modern access system, this is it. They are also constantly working on improving the product. Review collected by and hosted on G2.com.

The reporting is a bit limited. There is a log of everything that goes on, but it can sometimes be challenging to find a specific event. In the past we've seen the system go offline for no reason we've been able to determine - a reset did the trick usually. This has not happened within the past year. If you delete the credential without deassigning it first, it cannot be used again until you contact support to have them unassign it. Review collected by and hosted on G2.com.

Kisi makes managing workspace access easy and streamlined. The ability to create different groups with various access allows for customization and personalization. Review collected by and hosted on G2.com.

Kisi relies on internet/data to work and we have had times where our internet is out and our location has poor cell/data service so some people were unable to access certain areas. Review collected by and hosted on G2.com.