Kimola Reviews & Product Details

What I like best about Kimola is how flexible and powerful the platform is for large-scale customer feedback analysis. We use it to automatically collect customer reviews from all major crypto exchanges in our country and turn that raw feedback into structured insights.

Kimola helps us with collecting app reviews, AI-powered text and feedback analysis, sentiment analysis, summarizations, and topic/thematic analysis using custom AI models. The platform makes it easy to identify trends and understand what users actually think about different exchanges.

We also use the Kimola API to integrate these insights directly into our own platform, which has been extremely valuable for creating transparent and data-driven comparisons for our users. The automation and quality of the AI analysis save us a significant amount of manual work while giving us much deeper insights into customer sentiment. Review collected by and hosted on G2.com.

Dutch a language was not available but they build it! Kimola added 2 new features while we were onboarding; auto-report creation by planned date and reports in Dutch. Review collected by and hosted on G2.com.

I appreciate the amount of reports I can have generated at the same time with Kimola. I like not having to wait for a report to be done before processing another. The filter system in the reports themselves is incredibly helpful; I can easily filter between positive and negative sentiments. Review collected by and hosted on G2.com.

Sometimes when I'm uploading several sheets, it keeps jumping my page to the newest generated report while I'm trying to upload a new one. I'm not sure if this is a Kimola thing or maybe a glitch on my computer but it only happens with Kimola. Other than that, though, nothing needs improving :) If anything, this is me being nit picky Review collected by and hosted on G2.com.

We have used Kimola to analyze social media feedback to understand motivations of users for a social responsibility campaign. We uploaded the collected the data, analyzed it with themes and the themes were analyzed very accurately. I was surprised bc most of the tools do not provide that much clear insights, pain points, expectations with a scoring algorithm. Afterwards, we used personas data inside a media buying platform to target our audiences. Review collected by and hosted on G2.com.

We had to purchase historical X (formerly known as Twitter) data because it was from 2 years ago but that’s required in every tool I suppose. But we scraped the ecommerce reviews easily so that was unexpectedly good. Review collected by and hosted on G2.com.

We’ve implemented Kimola to all of our customer feedback analysis systems to analyze social media conversations, surveys and call-center conversations. We tried 3 different tools at that time and the accuracy rate of thematic and sentiment analysis was way better than other tools. It was so easy to set up everything.

Customer support is also very good at Kimola. They’ve done the onboarding, training for us. UX is also very good and the dashboard is easy to use. Review collected by and hosted on G2.com.

At that time, we needed more integrations but now they have it! Review collected by and hosted on G2.com.

As a consultancy firm, we used Kimola for one of our clients who wanted to better understand the pain points in their customer experience. Kimola proved to be an incredibly valuable tool in this process. It helped us analyze large volumes of customer feedback efficiently, identify recurring themes, and uncover actionable insights.

One of the standout features was its ability to collect data from multiple sources — including scraping reviews from platforms like Amazon — which gave our client a comprehensive view of what their customers were saying across the web. The theme and sentiment analysis features were especially useful for highlighting areas where customers were facing challenges or expressing dissatisfaction.

Overall, Kimola played a critical role in helping our client make data-driven improvements to their customer experience strategy. It’s a great solution for any business looking to better understand and respond to customer feedback at scale. Review collected by and hosted on G2.com.

I wanted to send surveys but it’s not available right now, maybe in the future? Review collected by and hosted on G2.com.

Kimola makes it incredibly easy to understand customer feedback without any technical setup.

The interface is intuitive, and the reports are very well structured — and themes are analyzed very accurately. Sentiment is very accurate too. It helped us identify themes and insights from thousands of comments quickly.

The support team is also responsive and helpful whenever we need clarification. I especially appreciate the ability to upload our own data and get instant, AI-driven insights.

Overall, Kimola is a great tool for research and customer experience teams that want to make sense of qualitative data efficiently. Review collected by and hosted on G2.com.

I wanted to email my report to myself again after changing a few things and they said it’s on the roadmap. Review collected by and hosted on G2.com.

We used Kimola to analyze social media comments and e-commerce feedback of one of our clients and their competitors. The setup was very easy; we just dragged and dropped our dataset, and it analyzed instantly. We didn't pre-train any labels before as we have used auto-classification. The sentiment analysis was very accurate and we didn't have to manually analyze anything. Review collected by and hosted on G2.com.

We first hit the data size limit to upload but we reached out to support and they increased the limit immediately. Review collected by and hosted on G2.com.

We’ve been using Kimola for a year now and analyzing customer tickets and social media conversations. The summarizations are very good and sentiment analysis is very accurate. Thematic analysis is used by our CX teams and social media teams to enhance CX. It’s very easy to use, I use it every month. Review collected by and hosted on G2.com.

We have been using it for a year and I wish they also offered chatbot services. Review collected by and hosted on G2.com.

We’ve analyzed 5 different brand and product reviews from Trustpilot and Amazon with Kimola. It was super-easy to scrape reviews by pasting a link, auto-themes were very accurate and we loved the multi-label classification.

It helped us analyze over 10.000+ reviews in 2-3 hours, and in the end we had executive summary, comparisons, pain points, feature requests even customer journey…. and exported as a powerpoint, pdf and excel… Everything that we needed in a customer research. For Amazon, it also got attributes from reviews like pack size and flavor which was something that we never seen in another tool. Review collected by and hosted on G2.com.

I wish we could send surveys to our CRM data and collect answers but that might be a whole different thing though, learned that I can export survey results to excel and upload to Kimola which is nice. Review collected by and hosted on G2.com.

I loved that I can automatically classify customer feedback, scrape reviews from sources by only pasting links and analyze themes with multi-labels. The onboarding process was super easy and support was also great. Also creating interpretations such as buyer personas made everything easy and exporting reports to Powerpoint was super cool so I didn’t have to prepare the full report all by myself. The ready-made Powerpoint file saved us hours before the client presentation. The "Feature Requests" analysis about the competition was an incredible resource for our product development research. We have easily integrated that know-how to our process. Kimola is recently becoming my go-to tool during every market analysis. Review collected by and hosted on G2.com.

It would be great if I can customize Powerpoint slides by our corporate brand colors. Review collected by and hosted on G2.com.