Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

flat_rate Per Month

View More Pricing Information

Kickserv Integrations

(3)

Verified by Kickserv

Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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Sambit M.

Software Developer

Mid-Market (51-1000 emp.)

Originally submitted 1/12/2023

"Exceptional Service"

4.5/5

What do you like best about Kickserv?

The techs are using Kickserv for scheduling. I love how it is constantly improving. I like the e-mail updates that I get when the software gets an update. It has a simple-to-use interface. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

As far as I am concerned, uploading too many attachments is the only thing I think dislike about Kickserv. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Hello Sambit, thank you for your review. We are glad to hear that Kickserv is solving the issue of tracking your customers. We know it's a common issue in service businesses. Please let us know if there is anything we can help you with.

John V.

President

Construction

Small-Business (50 or fewer emp.)

Originally submitted 6/20/2016

"President"

5/5

What do you like best about Kickserv?

Very simplified yet powerful CRM system. Doesn't take days and days of training new staff, and has all the functions we need to be successful. Have been using for over 10 years, and have referred numerous other contractors. Great people to work with. For the cost and benefits, nothing comes close, we review every year and have stayed with Kickserv every year. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Could use some more automated features like appointment reminders for customers and an integrated map that we can pull up customer location and see when someone is near the area. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Hi John, thank you so much foreign a Kickserv customer for over 10 years! We're so happy that it works so well for your company and we appreciate your feedback. We are constantly working on the product and you're welcome to leave suggestions on our Product Board at any time https://kickserv.productboard.com/portal/1-product-portal/tabs/487a13eb-7f72-44fa-85e2-f468f9f4981d

Carrie S.

Small-Business (50 or fewer emp.)

2/21/2023

"Excellant System for a Small Business"

5/5

What do you like best about Kickserv?

I like how user friendly Kickserv is - between the computer application and the app it helps our guys and office staff stay productive. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I really don't have any complaints - the system does everything I need it to do. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Hi Carrie, thank you for the review. Please feel free to share your feedback at any time if you have any questions or suggestions. Our team is here to ensure your experience is always a positive one.

suhana R.

Software Developer

Mid-Market (51-1000 emp.)

11/10/2022

"Excellent Tool with Excellent Service"

4.5/5

What do you like best about Kickserv?

I've been using Kickserv for about a year now and I've been extremely happy with the results. I've been able to keep up with my work from home with ease and without any problems. It's so easy to use and I'm absolutely happy with my purchase. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes it takes a while for the servers to load, but this is usually only for a minute or two until it gets to the point where it can load. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Hello Suahan, thank you so much for leaving us a review. I have passed along your comment regarding load times to our product team. We appreciate your feedback.

Erin N.

Bookkeeper/HR

Small-Business (50 or fewer emp.)

10/31/2022

"Kickserv kicks service in gear"

5/5

What do you like best about Kickserv?

The ease of importing Quickbooks into KickServ. All my data was there. Also, I can be working on several tasks within KickServ, which continues doing the work in the background. No more waiting for the program to catch up, so you can move forward. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I don't particularly appreciate that it imported all my sales from every customer in our database. I wish I had the option to pick and choose which customers we wanted to utilize in our database Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Hello Erin, thank you for your review. We are so glad that your routing has become more manageable using Kickserv. We welcome your feedback, so please reach out to us if you have any suggestions on ways we can improve product performance.

Devesh J.

Software Developer

Mid-Market (51-1000 emp.)

Originally submitted 11/28/2022

"Easy to Use"

4.5/5

What do you like best about Kickserv?

It has been a great tool for us to track our customer service interactions with our clients. Kickserv is a complete and cloud-based customer service software that provides great support for our business. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

My expectations were not met by the time tracking feature. I was expecting it to be more automatic, with fewer user inputs, which would lead to fewer errors. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Hello Devesh, we appreciate your feedback and thanking for taking the time out of your schedule to leave us a review. I will pass along your feedback regarding the time tracking features to the development team.

Darcy K.

Strategic Project Manager

Small-Business (50 or fewer emp.)

7/21/2022

"User friendly scheduling/dispatch program"

4.5/5

What do you like best about Kickserv?

KickServ is very customizable. We're able to create different event types based on our company. I like that we are able to color code assignments. We use the program to dispatch our field-based employees, it's great the 'dispatches' are delivered as a text message. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The KickServ servers are sometimes slow. Sometimes it takes minutes to load and minutes to create any repeating events. It would be great if the program had an 'add all' feature when assigning people to an event or the ability to assign multiple people at once. I often have to add 40 people to one event (one by one). It would also be nice if all of the notifications (dispatches) came from the same phone number; if a field-based employee has 8 events per day they will have several different phone numbers texting them. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

KickServ keeps our entire staff on schedule. We have 50+ employees and we all operate using KickServ daily. We are able to quickly create events, notify employees, and update the events as they are completed. The desktop version is very easy to read, since it is color-coded it is visually appealing to look at. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

edit

We hear you, Darcy. Sounds like your organization is growing like ours. We have almost doubled our development team this year as well as organized our product team better. This issue with creating jobs with many technicians has our attention and will be solved soon. Stay tuned for more. Thank you for the review.

Ravi B.

Software Developer

Mid-Market (51-1000 emp.)

Originally submitted 8/14/2022

"Great Tool with great Support"

4.5/5

What do you like best about Kickserv?

This software is extremely user-friendly and simple to grasp. It assists me in coordinating various events based on the demands of the company. Its customer service representatives are exceptional. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Work on improving the mobile version's performance. It occasionally fails to keep functioning. It is more expensive compared to other market alternatives. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Thank you Ravi, for your input. We greatly value your opinion. We are aware that our mobile application needs improvement and that is an area of focus for us in the coming months. We look forward to introducing improvements soon.

Esmeralda C.

Office manager

Small-Business (50 or fewer emp.)

11/8/2022

"Their customer service is top notch! They never fail to be there for you every step of the way."

5/5

What do you like best about Kickserv?

What is most helpful about Kickserv is their integrations with other apps such as QuickBooks or Stripe. They make it very easy for the consumer to navigate the app as well. This is perfect for a small, starting business! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I am not a huge fan of their mobile app because it limits you to some features the desktop site has. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

edit

Esmeralda, we really appreciate you taking the time to leave us a review. Our team works very hard to provide excellent customer service and we're glad it shows. We are focusing on improvements to the mobile application, so stay tuned. Good things are on the horizon.

Sarthak P.

Software Developer

Mid-Market (51-1000 emp.)

8/9/2022

"Best tool for Scheduling and Planning."

4.5/5

What do you like best about Kickserv?

Its drag and drop feature makes it awesome. I appreciate being able to provide the clients with a detailed invoice for the job along with remarks and history. Its customer supports is very well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish it should provide an inventory feature in the future. Certain reporting functions require updates. It is quite difficult to understand for a new employee. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

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Sarthak, thank you so much for providing us with a review. We would be more than happy to answer specific questions regarding reports. You are welcome to contact us using the chat bubble on the app and we can help you find what you are looking for.