# Kickserv Reviews **Vendor:** EverPro **Category:** [Repair Shop Software](https://www.g2.com/categories/repair-shop) **Average Rating:** 4.5/5.0 **Total Reviews:** 180 ## About Kickserv Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple. ## Kickserv Pros & Cons **What users like:** - Users appreciate the **ease of use** of Kickserv, finding its interface straightforward for scheduling and organization. (8 reviews) - Users praise **Kickserv's scheduling management** for simplicity, efficiency, and effective organization of services and follow-ups. (5 reviews) - Users highlight the **outstanding customer support** from Kickserv, ensuring quick assistance and satisfaction throughout their experience. (4 reviews) - Users appreciate the **efficient scheduling** capabilities of Kickserv, which greatly improve organization and job management. (4 reviews) - Users value the **effective client management** capabilities of Kickserv, enhancing project visibility and customer satisfaction. (3 reviews) - Users appreciate the **robust feature set** of Kickserv, enhancing their efficiency in managing business operations. (3 reviews) - Scheduling Ease (3 reviews) - Software Integration (3 reviews) - Affordable (2 reviews) - Easy Setup (2 reviews) **What users dislike:** - Users find the **mobile limitations** of Kickserv challenging, impacting usability and requiring ongoing updates for improvements. (3 reviews) - Users face **scheduling issues** that can complicate calendar navigation and syncing with Quickbooks. (3 reviews) - Users find the **calendar navigation cumbersome** when trying to return to previously viewed weeks, complicating scheduling. (2 reviews) - Users note some **limited functionality** in mobile apps, though updates are helping improve the experience. (2 reviews) - Users are frustrated with the **high subscription costs** required for adding external payment features to Kickserv. (2 reviews) - Visibility Issues (2 reviews) - Customization Difficulties (1 reviews) - Employee Management (1 reviews) - Expensive (1 reviews) - Feature Limitations (1 reviews) ## Kickserv Reviews ### 1. Great Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Kickserv?** Kickserve software has been a game changer for our business. It’s incredibly easy to use, well-designed, and has helped streamline our daily operations. Scheduling, job management, invoicing, and tracking everything in one place has saved us so much time. The system is reliable and runs smoothly, and the support team is always quick to respond whenever we need assistance. It has definitely improved our efficiency and overall workflow. Highly recommend Kick serve to any service-based business looking to stay organised and grow professionally. **What do you dislike about Kickserv?** Sometimes the company logo fails to upload. **What problems is Kickserv solving and how is that benefiting you?** Kickserve has solved our scheduling, invoicing, and job tracking issues by putting everything in one organised system. It helps us manage multiple cleaning jobs across Melbourne efficiently, track deposits and payments easily, and present a more professional image to our clients. It has saved us time, reduced errors, and improved our overall workflow. **Official Response from Shannon Ketchum:** > Thank you so much for your review of Kickserv. We appreciate the feedback and are always excited to hear how Kickserv is helping our users. It's the reason we all do what we do! I've shared your feedback with the support team. They take a lot of pride in providing timely and detailed responses. We know our users are busy so we make it a point to respond quickly. If you have any questions or have other feedback for us, please reach out. We're always looking for ways to improve Kickserv and make it even better. ### 2. KickServ Customization That Boosts Profitability and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Environmental Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Kickserv?** The customization options make it easy to accommodate almost any type of service. I’ve used KickServ with three different types of companies, and each one has quickly become more profitable and efficient. **What do you dislike about Kickserv?** QuickBooks Sync is necessary at the start when using KickServ. I just wish that had been communicated more clearly when I first signed up, because it could have saved me quite a bit of time in the beginning. **What problems is Kickserv solving and how is that benefiting you?** I value accountability and transparency throughout the company’s operations, at every stage of the job life cycle. **Official Response from Shannon Ketchum:** > Hi Justin. Thank you so much for leaving us a review. Your feedback is appreciated! In our onboarding email series, we provide direction on QuickBooks integration in the third email, but we will evaluate the timing based on your input and look at moving that up sooner in the onboarding series to make sure it's clear. We strive to provide clear and efficient communication to make onboarding as seamless as possible. We're so glad you are getting such great value from Kickserv. Thanks for choosing us time and time again! ### 3. User friendly & overall exceptional! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Kickserv?** We like that they've made some changes to the web version which allows more customization of areas we use/don't use. Still very pleased with the overall use of this provider. **What do you dislike about Kickserv?** Kickserv seems to have been going through a lot of changes in the past 6 months. These aren't necessarily bad, just a lot to learn as far as where things are located now compared to how it's been. The app seems to log us out quite frequently but we do our best to not get too frustrated with it. There are some features on the app such as tap to pay, and attachments that don't always load properly and you have to close out and go back in for them to show up. Hopefully those will be resolved soon. Otherwise, we're still very happy. **What problems is Kickserv solving and how is that benefiting you?** Kickserv helps us to stay organized, to communicate with not only our customers but our techs. It allows us to free up time in the day because we're not spending hours filling out paper tickets, we love it! **Official Response from Shannon Ketchum:** > Hello Jennifer, thank you so much for taking the time to leave us a review. Of course we are thrilled to hear that you are enjoying using Kickserv and anything that helps customer satisfaction is a win. ### 4. Magic Link Makes Logging In on New Devices Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena S. | Office Manager- but the Technician is out in field., Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Kickserv?** Magic link is a great tool when you are using a different device and don't remember the password off hand. **What do you dislike about Kickserv?** There haven't been any issues while using it, so I have no complaints. **What problems is Kickserv solving and how is that benefiting you?** The scheduling and user dashboard is great to keep all customer information in one place, along with any photos, or details about the job. **Official Response from Shannon Ketchum:** > Hello Sheena, we're so happy that magic link has been so helpful and that you're enjoying the dashboard. Keeping everything visible in one place really gives you a nice overview of all job details so you don't have to click around too much to find the information you need. If you have any suggestions on how we can improve Kickserv or any questions come up, please do not hesitate to reach out to us at support@kickserv.com. Abe and Mike are always happy to help! ### 5. Instant organization **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Service Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Kickserv?** Kickserv has been a powerful tool for streamlining our field service operations and providing real-time visibility across active projects. Instantly implemented this with a manufacturing, installing, servicing company thanks to the staff at Kickserv who have helped me use this software which I depend on a daily and monthly basis to track billables and customer satisfaction and so much more. So easy to integrate our existing systems into it. **What do you dislike about Kickserv?** Would love to see a built-in CRM feature for better customer management. It’d be helpful if files and photos were accessible directly from the main customer profile page. A map view showing all unscheduled jobs would improve planning and route optimization. Also, switching between users on a shared iPad could be easier, streamlining that would help techs in the field. **What problems is Kickserv solving and how is that benefiting you?** Kickserv helps us stay organized across multiple service teams by centralizing job scheduling, customer communication, and field updates in one place. It’s made dispatching more efficient and given us better visibility into project progress throughout the day. **Official Response from Shannon Ketchum:** > Hi Michael, thank you for your feedback. We're happy to hear that it's been so easy for you to implement Kickserv for your business and I love the ideas that you've shard with us for opportunities for improvement. I'll share your feedback with our product team for future consideration. Please let us know if you need any assistance along the way. Our team is here to help! ### 6. Kickserv simply rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | Repair Shop Manager / IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Kickserv?** Kickserv continues to improve. They do not update simply to say "we updated." When they release an update it is because additional features have been added. Sometimes the updates are responses to requests by end users. Sometimes new system integrations. Always with the ambition of making the user experience easier. **What do you dislike about Kickserv?** Inventory control (not their ballistic, I know). Also a better way for employees to interact with each other would be great. Other than that, Kickserv is pretty much exactly what we need. **What problems is Kickserv solving and how is that benefiting you?** Job and work order management. Keeping everyone up-to-date with job status and problems encountered. The more information everyone has the easier it is to keep the customer updated. **Official Response from Shannon Ketchum:** > Hi Sean, thank you for choosing Kickserv. We appreciate your feedback. We're so happy it's working well for your business. If you have any questions or feedback for us, please reach out at anytime. ### 7. Clear Layout and Helpful Reminders Make Scheduling Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Kickserv?** The layout is clear, and the reminders make scheduling easier. **What do you dislike about Kickserv?** sometimes the app won't work properly and that's frustrating **What problems is Kickserv solving and how is that benefiting you?** it is streaming my schedule for me and that lets me focus on my work **Official Response from Shannon Ketchum:** > Thank you so much for taking time to leave us a review. We really value customer feedback and some of the best ideas come directly from our users! If there is anything specific that isn't working in the app that you would like help with, please reach out to our Customer Success team and they can help diagnose the issue and find a solution for you. ### 8. Best addition to our field service in over a decade, HANDS DOWN! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordon M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Kickserv?** The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involed, but that is inhearant with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache. Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead! **What do you dislike about Kickserv?** I can't say that there's anything really that I dislike, but there's always room for improvement. Kickserv is great at providing the ability to submit feedback and suggestions to continue growing its capabilities, and they offer transparancy with the improvements that have been put in place. **What problems is Kickserv solving and how is that benefiting you?** Consolidation. Kickserv encompasses about every angle of what we require to operate our nationwide service route. **Official Response from Shannon Ketchum:** > Hi Jordon, thank you so much for the feedback. We are so glad that Kickserv has been such a useful tool for you and the team. That's our number one goal! You already mentioned this in your review, but we absolutely welcome any and all feedback and/or suggestions. Our Product Team is very unique, in that they conduct surveys and get on calls with customers to discuss areas for improvement. It's one of the many things that sets us apart. ### 9. Excellent for Scheduling Services and Installations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Kickserv?** Great tool for scheduling multple different types of service and installation **What do you dislike about Kickserv?** the mobile app is hard to work with sometimes **What problems is Kickserv solving and how is that benefiting you?** it helps us keep all our employees and jobs on track **Official Response from Shannon Ketchum:** > Thank you so much for taking time out to leave us a review. Your feedback is extremely valuable to us. If you have any specific instances of challenges with the mobile application, please send us your thoughts. User feedback helps us make product improvements. You can just send us an email at support@kickserv.com or start a chat from the website or app. ### 10. I run a small plumbing business and Kickserv is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Anton R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2025 **What do you like best about Kickserv?** Kickserv provides everything you need to start and run a small business. Invoicing, marketing, and more. It integrates well. Has great customer support. It also can scale with you as your business grows! **What do you dislike about Kickserv?** The only downside I have found was some restricted abilities on the mobile Apps but those are being updated pretty regularly as well. **What problems is Kickserv solving and how is that benefiting you?** Helps me keep track of all my customers, invoices, line items and stay organized with my books. **Official Response from Shannon Ketchum:** > Hello Anton. Thank you so much for leaving us a review. We're happy to hear that you're so happy with the way Kickserv is performing for your business. Our team has been working hard on getting the mobile application updated and we will continue to do so. If you have any suggestions for our team for future updates, please let us know. ### 11. Great for everyday scheduling needs! Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Cavalier Window Cleaning O. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Kickserv?** Clear easy viewing of appointments on a calendar screen. Easy to put jobs and estimates in. Messaging clients through the app is easy as well. **What do you dislike about Kickserv?** If you are on week 2 of the month and enter info into a job and want to go back to week 2 of the calendar, you either have to hit the back button enough times to return to that week or hit the calendar button and then change the week. It does not return to the week you were working in. **What problems is Kickserv solving and how is that benefiting you?** One location for our admin and our in field technicians. One easy place to find all information about a client. Easy for everyone to schedule without over scheduling. **Official Response from Shannon Ketchum:** > Thank you so much for taking the time to leave us a review. We really appreciate your feedback. I've shared your input regarding the calendar navigation to the product team. At Kickserv we take customer input seriously and it impacts the way we plan future product updates. Thank you for choosing Kickserv. We appreciate your business! ### 12. Well done **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Kickserv?** how easy is to use, and add my time and WO **What do you dislike about Kickserv?** not much to complain about it is easy to use **What problems is Kickserv solving and how is that benefiting you?** WO control and time management ### 13. Very Good Service **Rating:** 4.5/5.0 stars **Reviewed by:** Greg C. | President, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2016 **What do you like best about Kickserv?** The ease of scheduling and changing appointments if needed. Also Customer service has been outstanding if we have any issues. **What do you dislike about Kickserv?** Still a little glitchy but overall you can work through it. **Recommendations to others considering Kickserv:** Give it a try. Make sure you take advantage of the live tutorials they offer you. It is easy enough to use that you'll want to just go for it but they will show you little things that will save you time in the future. **What problems is Kickserv solving and how is that benefiting you?** Keeping data base of customers and invoices. Scheduling of jobs **Official Response from Shannon Ketchum:** > Hello Greg. Thank you for taking the time to leave us a review. We're so thrilled that you're enjoying Kickserv and we appreciate your suggestion to new users. As with most applications, there are ways to improve efficiency that may not be obvious if you're self taught. We are working on expanding the tips section in our Knowledge base to help users get the most out of Kickserv. ### 14. Fantastic! It is easy and does everything i need. **Rating:** 5.0/5.0 stars **Reviewed by:** James N. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Kickserv?** i was losing jobs working a paper system. Now i can schedule follow ups in a year. And the price is great. I shopped at least 12 software companies, before i decided to go with kickserv. If you have a question you can call and talk to someone. I am impressed. **What do you dislike about Kickserv?** Can't think of anything. It is making me write more . Great software. **What problems is Kickserv solving and how is that benefiting you?** everything. **Official Response from Shannon Ketchum:** > Hello James, thank you for taking the time to leave us a review. We're so happy to hear that the new automated scheduling reminders are going to help you prevent losing job opportunities. It's true that you can call us and talk to a human being! We are passionate about helping our customers. Thank you for being one of them. ### 15. Very easy to use once you take the time to learn your way around the system. **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Kickserv?** Helps to correlate and report on jobs won vs lost and allows me to track individual job profits. **What do you dislike about Kickserv?** The only thing I don’t like is that it takes a higher subscription rate in order to add in external payments. **What problems is Kickserv solving and how is that benefiting you?** Individual job profits with time tracking is a big plus **Official Response from Shannon Ketchum:** > Hello James, thank you for taking the time to leave us a review. We know that our customers are busy and we value any feedback we receive. It helps us make improvements and measure customer satisfaction. We appreciate your business. ### 16. Kickserv is intuitive but lacks some of the features that competitors have **Rating:** 3.5/5.0 stars **Reviewed by:** Kaleb N. | General Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Kickserv?** The ability to confirm that customers have viewed invoices and estimates. In terms of bang for buck, Kickserv is one of the best. **What do you dislike about Kickserv?** Lack of customizable fields and image integration. **What problems is Kickserv solving and how is that benefiting you?** Streamlined work order generation and dispatching. **Official Response from Shannon Ketchum:** > Hi Kaleb, thank you so much for taking the time to provide us with your feedback. What type of image integration are you seeking? You can add attachments to jobs and upload your logo for estimates and invoices, but we are interested in hearing more about your needs. Please send us an email at support@kickserv.com so we can send your suggestion to the Product Team for consideration. ### 17. We've been working with KickServ since 2012, we absolutely love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** Kickserv has pretty much everything you need to run a dispatch business. We are able to send estimates, send invoices, track our guys time on each job, we are also able to take credit card payments, send reciepts and see if the customer viewd the invoice or n ot. We love this program. **What do you dislike about Kickserv?** If you are not a tech-savvy kind of person, it is a little harder to get used to where verything is, but once you get the hang of it, it is extremly helpful in our day-to-day duties. The support team of Kickserv is very very helpful. They respond quickly as a smaller business and we love to support other small businesses like Gary's Electric. We use this sytem everyday, multipe times a day and iut makes our lives so much easier. **What problems is Kickserv solving and how is that benefiting you?** Kickserv is solving all of our paper invoices, reciepts, estimates and more and replacing it with all digital billing. This makes it so much easier on our office. **Official Response from Shannon Ketchum:** > Hi Gary, thank you so much for leaving us a review. We strive to make service simple, especially for customers that, similar to you, are not very tech-savvy. We have customers that fall across the board when it comes to technology. We're so happy that you are pleased with the service we provide. Our Customer Success Managers are very passionate about helping our customers! ### 18. Transformative! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | CEO, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Kickserv?** Kickserv has helped me completely organize and automate a good chunk of my small business. Before Kickserv we were using paper notes and invoices and scheduling using our head and where we could remember we said we'd go. Now with Kickserv we have opened up a clear, concise, and easy to use communication channel between us and our customers. Thank you Kickserv for helping me create that experience for me and my customers. **What do you dislike about Kickserv?** Nothing. Kickserv is very easy to use and connect with QBO. They are very quick to help with any issues I may have and are quick to help fix any issues as well. The customer service is fantastic. **What problems is Kickserv solving and how is that benefiting you?** They solved my problem with organization within the company by keeping everything separate and clear. They have also helped my scheduling issue by keeping as easy to use calendar that rinds both my techs and my customers about the appointments that were set. **Official Response from Shannon Ketchum:** > Hi Andrew, thank you so much for the wonderful review! We are very happy to hear that Kickserv is helping you in so many areas. Please do not hesitate to reach out if you have any questions or need assistance. Our team is here to help. ### 19. Great and Simple project management board **Rating:** 3.5/5.0 stars **Reviewed by:** Samson S. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Kickserv?** The simplicity of the site makes it easy to navigate. **What do you dislike about Kickserv?** Once the calender gets filled up it gets hard to see some things. **What problems is Kickserv solving and how is that benefiting you?** it makes planning jobs with the team easier **Official Response from Shannon Ketchum:** > Hello Samson. Thank you for your review. We are currently working on some updates to the dashboard, which we hope will improve the user experience. It's our goal to make Kickserv easy to learn and easy to use and while we're on track, there is always the opportunity to improve further and that's exactly what we intend to do. ### 20. Kickserv is the Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Kickserv?** Easy integrations with QuickBooks and other Software. Mobile app is easy for our staff. Setting up new customers is simple. Customer service is the BEST! **What do you dislike about Kickserv?** The training is available and companies should make sure they utilize it. **What problems is Kickserv solving and how is that benefiting you?** Kickserv helps to ensure that our client records stay updated and syncronized with other software. **Official Response from Shannon Ketchum:** > Thank you for the feedback! We really appreciate it. ### 21. New Kickserv user **Rating:** 5.0/5.0 stars **Reviewed by:** Tiva H. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Kickserv?** Started using it in the office and it has been very easy to get the hang of. It is very straight forward and helps so much with organisation in an office. We use it everyday and if there are ever any issues we email the customer support line and they are usually very helpful. **What do you dislike about Kickserv?** Can log you out sometimes randomly, but I'm sure that is just a glitch or bug and that it will be fixed soon **What problems is Kickserv solving and how is that benefiting you?** It is helping us to keep everything digital. Also having all of our info in one place makes it very easy to navigate anything that we need or any info that we need to look up. It also helps to manage the team better **Official Response from Shannon Ketchum:** > Hello Tiva, thank you so much for taking time out of your day to share your thoughts and leave us a review. We love hearing from our customers! I'm sorry to hear you have randomly been logged out. I'll report that to the team so they can look into it. Please let us know if you have any questions. We are always happy to speak with our users. ### 22. I have used several field service softwares, Kickserv provides the easiest use for me and the techs **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** Highly accessible and intuitive to use. Very seldom is there a problem that needs tech support to solve. **What do you dislike about Kickserv?** Occasionally some of the filters under the job section and others can include redudanices from the prior month. **What problems is Kickserv solving and how is that benefiting you?** Other field service softwares have some features that go more in-depth, however Kickserv is by far the easiest software to onboard new technicians to. Because of that, it's allowed us to bring on new technicians with very little difficulty, as well as making it easier for them to use it when they need to look at their schedules. **Official Response from Shannon Ketchum:** > Hello Isaac, thank you for taking the time to leave us a review. We're so thrilled that the simplicity of using Kickserv has enabled you to quickly onboard new technicians. The quicker you can get a technician on the road running service calls, the quicker they can contribute to your profitability. We get that. Making service simple is a very big priority for us and we are continually working on updates towards that end goal, like the new dashboard, Tap to Pay and some features that are coming very soon. Stay tuned! ### 23. Great for mobile businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Angela D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Kickserv?** One of the best features of Kickserv is the integrated map. We are a mobile business and once a tech clicks on a job, they can easily click on directions without having to use a seperate app. The invoicing is super easy and it integrates with Quickbooks which is a huge help for our business. **What do you dislike about Kickserv?** The only thing i would change is that I wish we were able to enter new part numbers into Kickserv while doing estimates/invoices. We currently have to still do that through Quickbooks and then sync it before we can do an estimate. **What problems is Kickserv solving and how is that benefiting you?** We originally used Bookings through Microsoft then they discontinued the app which crippled our mobile business. Kickserv has replaced that and had better features. **Official Response from Shannon Ketchum:** > Hello Angela, thank you so much for taking the time to leave us a review. We appreciate your feedback and are so happy to hear how well the map is working for you. With so many apps on mobile in today's high tech world, it's nice to be able to stay inside of a single app and not have to move around from one to the next. I will pass along your feedback about the part numbers to our product team. They appreciate hearing from our users to prioritize what they need to focus on in future releases. Thank you for choosing Kickserv! ### 24. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Megan S. | Logistics and A/R Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** Kickserv is easy to use and the platform it provides fits our need. It's easy to integrate our other operations within Kickserv. It's very easy to use and the customer support is great! always quick to reply with assistance! **What do you dislike about Kickserv?** I only dislike a few features. Not being about to change the taxes within an existing job if it is changed on the profile. Also that the tasks to not auto generatee who is setting them. **What problems is Kickserv solving and how is that benefiting you?** I'm unsure of any problems at this time **Official Response from Shannon Ketchum:** > Hello Megan. A huge thank you for taking the time to leave us a review! We feel it's so important to hear from our customers to gauge customer satisfaction and get feedback on things we can look to improve in the future. I will pass along your feedback to our product team. ### 25. Overall, pretty good experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Kickserv?** Easy to use interface, scheduling is straightforward and keeps our staff organized for their appointments **What do you dislike about Kickserv?** Syncing with Quickbooks has been problematic, a few minor issues with scheduling repeat clients. **What problems is Kickserv solving and how is that benefiting you?** Helping with scheduling, client management, invoicing, and sync with Quickbooks for bookkeeping ease **Official Response from Shannon Ketchum:** > Hello, and thank you for taking the time to leave us a review. We are sorry to hear that you have been having issues with QuickBooks syncing. We are happy to help you resolve this issue. Please reach out to our Customer Success team, either by starting a chat through the app (just click on the chat bubble with the ? on it) or send us an email at support@kickserv.com ### 26. Long Term and Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Kickserv?** We find it extremely easy to use and customize. We've used it for over 14 years and are finding new features all the time. We love the custom reports and the ability to have both office and technicians track their productivity in one software. The customer support is awesome. **What do you dislike about Kickserv?** We'd like updates more often and continued improvements but the system still works really well. **What problems is Kickserv solving and how is that benefiting you?** Scheduling, productivity, project planning, collections etc **Official Response from Shannon Ketchum:** > Hi Jonathan, thank you so much for taking the time to leave us a review. We're thrilled to hear that Kickserv has been serving you well for over 14 years. Thank you for being a loyal customer. We appreciate you! Please reach out if you have any suggestions of ways we can continue to make improvements. Our best ideas come from our customers. ### 27. Efficient and effective for field service **Rating:** 4.5/5.0 stars **Reviewed by:** Fabiola N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Kickserv?** I like using kicker for a plumbing business because it allows communication in the field and office seamlessly. I also like that we can notify the technician that he has received a job through the notify button very easily. Also, we really like that you can jobs from the calendar. **What do you dislike about Kickserv?** The only thing I don't like about it is that it seems like accounting integration is a little behind. I wish that it wasn't just QuickBooks that we could use because QuickBooks is really expensive. If we could intergrate with another accounting software that was not as expesive as quickbooks, that would be ideal. **What problems is Kickserv solving and how is that benefiting you?** After our previous software was discontinued, we had no real way of sending the jobs to our technicians except through text message, and then would still have to update in the system. Kickserv helped send technicians their jobs very easily. Also, the notify the client feature seems to very helpful, but we don't use it as much. We plan on using it more when our scheduling simplifies. **Official Response from Shannon Ketchum:** > Hi Fabiola, thank you so much for taking the time to leave us a review. The automated reminders are one of the features our customers use most frequently. We are sorry to hear that the software you were using was discontinued, but we're happy to have you as a Kickserv customer! I have passed along your comment regarding the accounting software integration to our Product team. Integrations are complex, but we will absolutely take your comment into consideration. We take customer feedback very seriously and appreciate your suggestion. ### 28. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Gerard D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Kickserv?** The ability to keep all my customer contact together as well as schedualing service alls and the ability to look as past service calles for a customer. **What do you dislike about Kickserv?** I wish there was an ability to have a second location so that the companey admins wouldnt have to log into 2 seperat accounts to manage the other location as well. We are a small business and looking to add a second location. Accounts recievable would currently have to log into 2 seperate accounts for the administration to bill for each location. **What problems is Kickserv solving and how is that benefiting you?** Mainly the ability to look at a single customers history easily to know everything we have done for that customer. **Official Response from Shannon Ketchum:** > Hello Gerard, thank you so much for choosing Kickserv, and for your valuable feedback. I will pass along your request regarding multiple logins to our product team. They welcome any feedback and it helps us know how to prioritize product updates in the future. Congratulations on the growth of your small business! We celebrate with you. ### 29. Very affordable and robust **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas B. | Account Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** There are a lot of options on how to operate as a business **What do you dislike about Kickserv?** The GPS history for each field technician only lasts a week before it disappears. **What problems is Kickserv solving and how is that benefiting you?** Before KickServ, we would lose track of what each individual is doing each day as well as how much we are billing customers for services. **Official Response from Shannon Ketchum:** > Hi Nicholas, thank you so much for taking the time to leave us a review. We're glad to hear that Kickserv is giving you options on operating your business and helping you keep track of your team and customer billing. We welcome any suggestions you have, now or in the future. Just send us an email to support@kickserv.com. Our product team really listens to our customers. ### 30. For 25 usd **Rating:** 4.5/5.0 stars **Reviewed by:** Russell R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** It's very straight forward, there's no lagging and it's light weight platform **What do you dislike about Kickserv?** It should allow us full access to the platform to maximize it to our system **What problems is Kickserv solving and how is that benefiting you?** Managing the customer's information and schedules for our appointments. It lets us see the old information as well **Official Response from Shannon Ketchum:** > Hello Russell, thank you for your feedback. We offer several different pricing plans, with additional features that can be added as your business grows. You can upgrade at any time to enable access to more tools. We also have an open API (with Premium plans). If you have any questions about your current plan, or how to upgrade, feel free to contact us using the chat bubble from the app or kickserv.com. We're happy to help! ### 31. Great Software, especially for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Gage H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Kickserv?** The ease of use is great, getting used to it could take some time. But I LOVE the estimate send/view/approve options. The best part is for small business it's FREE as long as you use their credit processing system which I have no issues with see as this system is free. Also any time I have reached out to support, they are always super prompt and helpful **What do you dislike about Kickserv?** This may just be a lack of understanding on my part, but after I send an estimate and it is viewed and or approved and I move it to a job. Editing and resending the estimate is difficult to me. **What problems is Kickserv solving and how is that benefiting you?** COMMUNICATION WITH MY CLIENTS. the client ETA updates and sending messages to clients is awesome! **Official Response from Shannon Ketchum:** > Hi Gage, thank you very much for your feedback. We're so glad you are enjoying Kickserv and the workflow. Please feel free to reach out to our Customer Success team with any questions, such as tips and tricks for ease of use. Perhaps they may have a more streamlined way for you to make changes to an estimate. You can click on the ? in the black circle through the app to start a chat with them. As you mentioned in your comments, they are always super helpful! ### 32. It is very easy to manage the application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Kickserv?** It's simple to use and easy to learn the application. **What do you dislike about Kickserv?** Some reports do not generate the way I need them and also there is no place to put the employee salary rate. **What problems is Kickserv solving and how is that benefiting you?** We have been using kickserv for a few months only, we decided to start using it because before we were doing all payroll hours on a piece of paper. And with this app we are looking to swicht completly to online. We still need to learn more about it and get use to it. On my opinion this is a great app for small business but not for bigger companies. **Official Response from Shannon Ketchum:** > Hello, and thank you for taking the time to leave us a review. We really appreciate it. I understand you're still new to Kickserv and getting to know the application and while we think it's easy to learn, there is still a lot to explore and we want to make sure you feel good about your experience. You can watch some how to videos on our YouTube channel, and explore our knowledge center https://help.kickserv.com/ and if you need to chat with one of our Success Managers, just click on the black bubble with the question mark in the lower left corner of the desktop application. One of the SM's can help you with the reporting and answer any other questions you have. We're always happy to help! ### 33. QUICK & EASY, JUST HOW WE LIKE IT **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Kickserv?** I am beyond pleased with out experience so far with Kickserv. The customer support if fast and effective. If there was ever a need that I couldn't figure out on my own, Kickserv was there to immediately remedy the solution. Also, the 2 way sync with Quickbooks is a game changer. Love it!! **What do you dislike about Kickserv?** I would like to be able to send more than the invoices through Kickserv. It would be helpful if I could send payment agreement forms as well. **What problems is Kickserv solving and how is that benefiting you?** Kickserv has made scheduling a lot easier on the office staff. Dragging appoints and changing technicians is very simple and easy to use. **Official Response from Shannon Ketchum:** > Hi Morgan, thank you for your review. We are so glad you're finding Kickserv to be such a help with your business. I have passed along your suggestion to the Product team. They welcome feedback from customers and we take customer requests into account when determining what should go into a product update. You can send a form as an attachment to any job and have the customer access it and then add a signature to the estimate or work order (or just attach a signed copy of the printed form to the job). You can contact our customer success team for guidance if you don't know how. Just click on the ? in the black circle through the app and you can start a conversation. ### 34. Pleasent, but mobile app is meh **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** It has a lot of interesting features, helps schedule well. **What do you dislike about Kickserv?** Its UI could be better for mobile. It can glitch and lag often and sometimes is hard to read. A personal section where you can say what employee you are would help. I dont need to look at everybodies all the time. **What problems is Kickserv solving and how is that benefiting you?** Scheduling **Official Response from Shannon Ketchum:** > Hello and thank you so much for taking the time to provide us with your feedback. We are working behind the scenes on enhancing the functionality of the mobile application and have a dedicated team working to get updates out as regularly as possible. I will pass along your comment to the Product Team. We always appreciate hearing from our users. ### 35. Its a great tool. Very easy to use. The pages are a little slow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Kickserv?** I like the scheduling side of it. Its very easy and clear for employees to use as well. **What do you dislike about Kickserv?** The app doesnt always work well. When you are trying to put a new job in, searching for an existing contact is very difficult and has bugs. When you are refreshing the main page or switching from week to week it is very slow to load. **What problems is Kickserv solving and how is that benefiting you?** It is used as our dispatch tool. It allows our drivers to see their schedules for the whole week. **Official Response from Shannon Ketchum:** > Thank you very much for taking the time to leave us a review. We are sorry to hear that you are experiencing some delays with loading pages. Please feel free to report specific incidents to us by starting a chat using the chat bubble in the lower-right hand corner of the app and we'll investigate the issue and work towards a resolution. Your feedback is very important to us. ### 36. We appreciate Kickserv **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Kickserv?** Kickserv has been a great tool for our field estimator. He has been able to easily acess all of the client's info, while standing in their yard. We love the reminder feature for small tasks. The Quickbooks sync is easy and painless. We appreciate that. **What do you dislike about Kickserv?** Kickserv on a desktop is much different than on a phone app. We really like the calendar on the desktop whereas we do not see that on the app. **What problems is Kickserv solving and how is that benefiting you?** Kickserv is allowing our field estimator to pull up all of the client's information in seconds. **Official Response from Shannon Ketchum:** > Hi Rachel, thank you so much for taking the time to review Kickserv. We really do appreciate your feedback. I will pass along your input regarding the calendar on the phone app. We have hired a dedicated developer to focus solely on the mobile app, so we have been working on several updates, including the new Tap to Pay feature. If you have anything you specifically like about the desktop calendar that is missing on the mobile, please let us know. Our product team reads all of the feedback we send them. You can send your ideas to support@kickserv.com. ### 37. Nice Software **Rating:** 5.0/5.0 stars **Reviewed by:** Joe A. | Project Manager Service & Contract, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Kickserv?** Works great for what would need it for. The learning curve was easy, will deffinatly use it when we get to the point of needing. Easy to use **What do you dislike about Kickserv?** Product import was a hard one for us, which made us put the breaks on using it. **What problems is Kickserv solving and how is that benefiting you?** Allowing us to schedule our guys in the field. **Official Response from Shannon Ketchum:** > Hello Joe, thank you for leaving us a review. Please don't hesitate to reach out to our Customer Success team if you need help with things like importing products. They are always available for support and answers to questions and they won't ever make you feel like you should already know the answer, so no need to ever feel like you shouldn't need help. That's why we're here! We'd love to assist you to get up and running. You can send us an email at support@kickserv.com or you can start a chat on the app by clicking on the black bubble in the LR corner with the ? on it. ### 38. Great product that is nearly perfect and can be used by a long list of industries **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan D. | Telecommunications Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Kickserv?** I love how kickserv gives me a low-cost way to appear professional to my customers, and that it's an easy-to-learn system that helps me organize and manage my work orders throughout my entire team. It really does keep the entire team on the same page as far as what work is coming, what's in process, and what is needing to be wrapped up. There client success team is made up of attentive and dedcated reps that have a firm grasp on their product and don't mind spending whatever time is needed to help you work out the kinks. It doesn't fit my needs to a T, but it is definitely a product that allows you to be extremely detailed and professional AND is flexible to cover all industries even if you have tweak it's uses a bit. **What do you dislike about Kickserv?** I don't like that you have to enter Items in the settings in order to enter an expense. I wish there was, at least, a plus sign next to Items that will allow you to add an item spontaneously. In my business, I have so many items that I literally only use once. So, for my situation, it would be more convenient to be able to enter an Item spontaneously in the field (just to be able to type freely) OR be able to access a database that will allow me to pull a standard item. I eventually disconnected my Quickbooks account because it was entirely too much to have to log into quickbooks to add an item that I was only going to use once on a Kickserv estimate. I am not sure if it's a glitch or what, but there is something weird about entering expenses and applying them as charges. Some of my expense information was not added to my expeses section when I selected to have it entered as a charge as well. Now, I usually just enter them sepertaly to avoid that quirk. I also wish there was something of a "Tech's Closeout Section" on work orders. Where specific devliverables can be uploaded without them being added to the invoices, and that techs could create closeout notes that would stay in place if I wanted to add notes to the invoices. Then a tech could mark the work order as complete and someone else could generate the invoice one it was accounted for. It would also be extremely helpful if times were generated into the time fields when techs checkin and checkout of jobs. Again, these mentions are very specific to my industry so it may not be something that aligns with what Kickserv does essentially. All-in-all, it's a great product that I have been able to tweak to fit my needs just fine. Thanks for creating it and working to improve it. **What problems is Kickserv solving and how is that benefiting you?** It is solving the problem of wanting to appear professional on a start-up budget and wanting to have a work order system that allows complete management of my work and job opportunities. It is also important that it can be used across my entire team seamlessly. It is meeting that need. There is a learning curve in the setting up process, but it is very easy to use for techs in the field. **Official Response from Shannon Ketchum:** > Hello Bryan, we really appreciate your feedback. Every industry is unique and we recognize that the more customization options we have, the better we can meet the needs of our users. I have passed along your feedback to the Product Team. Most ideas for enhancements come directly from our customers, so your comments are extremely valuable to us in helping us plan for future development plans. ### 39. Kickserv Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Kickserv?** The job management dashboard is helpful and keeps good record of upcoming work. **What do you dislike about Kickserv?** QuickBooks integration could be improved. While it is linked to QuickBooks the services need to be entered into QuickBooks and manually sync'd with Kickserv. The mobile app is fairly limited, I find that I have to use the laptop for some functions. **What problems is Kickserv solving and how is that benefiting you?** Managing quotes, jobs and their progression to completion. **Official Response from Shannon Ketchum:** > Thank you for taking the time to leave us a review. We really appreciate your feedback. We have a developer that was recently added to the team that is exclusively dedicated to working on the mobile application. We recently released mobile version 3.15.0 for both Android and iPhone and are working on more updates and improvements that we'll announce when they are ready in the app stores. If you're not already subscribed, be sure to subscribe to our Changelog so that you are notified of new releases. ### 40. Kickserv great service for us and ease of use for any user **Rating:** 5.0/5.0 stars **Reviewed by:** Ashraf A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Kickserv?** It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service. I like that its exact in the coding and that you can display a list of customers and have all the relevant information about them. I also liked that it keeps us updated all the time and its easy of use makes it a great product. **What do you dislike about Kickserv?** I would like to see an improvement in the tracking part and they remove the mobile limitations for gods sake. **What problems is Kickserv solving and how is that benefiting you?** It helps us in everything, for example, we reply to messages faster, follow up with certain clients, collect feedback and improve workflow management effectively, keeping everything in order so far, those are the problems taht Kickserv solves. **Official Response from Shannon Ketchum:** > Hello Ashraf, we really appreciate your feedback. Thank you for taking the time to leave us a review and good news - we are actively working on improvements to the mobile application. We recently brought on an engineer that is dedicating 100% of his time to working on the mobile app. Stay tuned for improvements coming soon! ### 41. Excellent customizable and easy to use tool for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Kickserv?** I like the ease of use and that it helps productivity in tracking interaction across service and dispatching our employess in different fields and being able to run events as required by the company. I also like that it does the work in the background and gives amazing results on a day to day basis and is easy to use. **What do you dislike about Kickserv?** So far it is a very good product easy to handle and there are no dislikes that is why I like this great product. **What problems is Kickserv solving and how is that benefiting you?** Excellent experience with this great document management tool that greatly improves workflow and business processes are no longer a problem because it solves the problems and helps to get important information and data and analyze and keep a good cycle. **Official Response from Shannon Ketchum:** > Hi Orlando, thank you so much for taking the time to leave us a review. We are thrilled to hear that you are getting a lot out of Kickserv and that it has improved your workflow. Please reach out anytime if you need any assistance. ### 42. Easy to use workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Fabiola N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Kickserv?** The pricing is very reasonable and the workflow is very simple to use. **What do you dislike about Kickserv?** That it would intergrate with Xero and not only Quickbooks. **What problems is Kickserv solving and how is that benefiting you?** Scheduling jobs from office and technician is able to to handle from the field **Official Response from Shannon Ketchum:** > Hello Fabiola, thank you for taking the time to leave us a review. Right now, an integration with Xero isn't an option for Kickserv, but we are open to considering one in the future. You can keep an eye on our changelog for any product updates and I will forward your feedback to our product team so that they know what our users are asking for. We value your feedback! ### 43. Great user friendly software that gets up and running in no time **Rating:** 5.0/5.0 stars **Reviewed by:** Juliette G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Kickserv?** I like Kickserv for the service it offers, its simple and powerful, its a great CRM system that is easy to use and helps a lot around the office and works well to stay up to data and hassle free. Its also great because it can be used in the background and they are constantly improving and their customer service is great. **What do you dislike about Kickserv?** The only problem that I presented was failures in the automation and number of invoices and synchronization problems. **What problems is Kickserv solving and how is that benefiting you?** In general, it solves management problems, improves the workflow, reduces loads and now we notice productivity and helps us to find important data easily. This CRM system is a great solution, as well as being cloud based. **Official Response from Shannon Ketchum:** > Hi Juliette, thank you for taking the time to leave us a review. We very much appreciate hearing feedback from our customers! Have you reached out to the Customer Success team for assistance with the invoice sync issues? You can start a conversation at anytime using the chat bubble on the website or the app. They are always happy to help! ### 44. Very user-friendly interface and adaptable **Rating:** 5.0/5.0 stars **Reviewed by:** Richard Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kickserv?** We have been using Kickserv for over 10 years and have been able to grow our service-based business by over 50% using the Kickserv platform. We like the ease of implementation and availability of customer support. **What do you dislike about Kickserv?** Over the past 10 years, we have found very little that we dislike about Kickserv. If we had to pinpoint one thing, it would be the difficulty in integrating automatic things like using mailchimp for email campaigns. **What problems is Kickserv solving and how is that benefiting you?** We are utilizing the easy to use dispatching features for our crews and customer schedulings. **Official Response from Shannon Ketchum:** > Hi Richard, thank you so much for leaving us a review. We are thrilled your business has grown so much and look forward to continuing our partnership as you continue to grow. Please let us know how we can help you today or in the future. Our team is always available to answer questions or provide assistance. ### 45. Excellent easy to use solution with excellent well built user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Debalina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Kickserv?** I like this cloud-based service that offers a nice and flexible user interface with good colors. I specially like the always responsive support and the low cost subscription, plus this software is easy to set up and shows a lot of efficiency when using it. **What do you dislike about Kickserv?** For now I could only complain about certain functions that have performance and syncronization problems. **What problems is Kickserv solving and how is that benefiting you?** With this solution we can have free time and dedicate ourselves to other things because Kickserv made all our work easier because it is easy to create reminders, keeping us up to data, and managing our work constantly, avoiding mistakes. And grow the business for and without any problem. **Official Response from Shannon Ketchum:** > Hello Debalina, thank you so much for your feedback. We work very hard to be responsive to customer questions and our support team is the best! Please let us know if we can be of assistance. ### 46. Keeps my business going **Rating:** 5.0/5.0 stars **Reviewed by:** Phil G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Kickserv?** Being able to schedule jobs, and set repeat work for clients is extremely useful. This reduces the potential for losing clients. The ability to set reminders through email and text helps immensely as well as the apps integration with the map in my phone. **What do you dislike about Kickserv?** The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details). **What problems is Kickserv solving and how is that benefiting you?** Kickserv covers most things in my business: quoting, invoicing, and scheduling work. The app's addresses for clients are sent reliably to my phone's map, which reliably gets me to the job. It also helps me keep track of which clients have paid...or not. **Official Response from Shannon Ketchum:** > Hi Phil, thank you so much for leaving us a review. We appreciate your feedback. Good news! We recently hired a dedicated mobile engineer and he is already working on improvements to the mobile application, so we will have a new release announcement in the near future and continual improvements that will make Kickserv on the go easier. ### 47. Kickserv Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kuldeep S. | Staff Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Kickserv?** Best thing Kickserv is that it helps businesses streamline their operations. provide efficiency in job management. **What do you dislike about Kickserv?** This tool lack in some functionalities which are critical for specific industry. **What problems is Kickserv solving and how is that benefiting you?** Kickserv is solving problem by providing automated appoitment reminder, status update, customer portal etc. **Official Response from Shannon Ketchum:** > Hello Kuldeep. Thank you for leaving us a review. Can you please be more specific about which functionalities are critical for your industry? That type of specific feedback is very helpful for our product team when they are planning future updates. Please send us an email to support@kickserv.com. ### 48. Excellent customizable tool with functions that give good results **Rating:** 5.0/5.0 stars **Reviewed by:** Tony R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Kickserv?** I like the ease of use and that it is very intuitive and ultra customizable. I also love that it helps a lot to always be active and productive while working in the background, plus it is cloud based and is used a lot on a daily basis and solves problems. **What do you dislike about Kickserv?** I think the only problems it presents were in the lack of performance of the servers showing slowness. **What problems is Kickserv solving and how is that benefiting you?** It solves problems because it is a fundamental solution to order and manage all the work and the information we require is quickly accessed and it helps with tracking and calendars, it is excellent and organized. **Official Response from Shannon Ketchum:** > Hi Tony, we appreciate your review. Thank you for taking the time to let us know how well Kickserv is working for you and the problems that it's solving. We work hard to ensure that the product is functional for our users, especially when out in the field. Please reach out if you need any assistance from us. ### 49. I already recommended to my friend **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | Owner/Operator , Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Kickserv?** The reason I signed up with Kickserv was to better track history and billing for our customers. We do residential new construction as well as service work and this managed to help fit both of those needs. **What do you dislike about Kickserv?** The inability to set terms for the customers and have it send emails/reminders based on those terms. This is the main issue that downside to switching to Kickserv from our QB billing. **What problems is Kickserv solving and how is that benefiting you?** tracking billing and history of the customers **Official Response from Shannon Ketchum:** > Hello Tim, thank you so much for taking the time to leave us a review. We appreciate your feedback. If you don't mind, please send an email to support@kickserv.com with some specifics about the terms settings you need for billing and they can pass that along to the Product Team for future consideration. The more details, the better! Please reach out at any time if you need help on your account. ### 50. Easy to use and control software with very flexible browser **Rating:** 5.0/5.0 stars **Reviewed by:** Bessie E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Kickserv?** I like it because it is a product that provides a good user experience due to its functions such as tracking, calendar, custom colors, good learning curve and that it offers tracking functions and it was easy to implement and manage. **What do you dislike about Kickserv?** I think they way it works in the browser is better than with the app. **What problems is Kickserv solving and how is that benefiting you?** It gives us everything we need to manage work orders, run the business, customers request quotes, we change our work system, we avoid headsaches and it is currently being used and improved every day. **Official Response from Shannon Ketchum:** > Hi Bessie, we really appreciate the time you took to leave us a review. We are working on adding enhancements to the mobile application and will have new features coming soon, so please stay tuned! We recently brought on an engineer that is focused 100% on mobile and we have some exciting things in the pipeline. ## Kickserv Discussions - [Does your service integrate with QuickBooks® Online?](https://www.g2.com/discussions/quickbooks) - 2 comments, 1 upvote - [What are the system requirements?](https://www.g2.com/discussions/requirements) - 1 comment, 1 upvote - [How secure is my data?](https://www.g2.com/discussions/security-760fe53a-e1b5-4195-a3e9-a9b81cad38fe) - 1 comment, 1 upvote - [Is Kickserv right for my business?](https://www.g2.com/discussions/business-type) - 1 comment, 1 upvote - [What is Kickserv?](https://www.g2.com/discussions/kickserv) - 1 comment, 1 upvote - [View Kickserv pricing details and edition comparison](https://www.g2.com/products/kickserv/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+23%3A07%3A03+-0500&secure%5Bsession_id%5D=4950c986-0831-4c76-87d6-f2a7449ed5c6&secure%5Btoken%5D=94ce6d42deff6ba168757e91439421badb79d074e9f679bb7eb7a8c33b785779&format=llm_user) ## Kickserv Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) ## Kickserv Features **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Before the Job** - Calendar - Dispatch - Roles - Booking **Service Management** - Field Scheduling - Ticketing - File Attachment - Estimates and Invoicing **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Business Management** - Multi-site Management - Point of Sale - KPI Tracking and Reporting - Contract Management **After the Job** - Reports - Invoicing **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Kickserv Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews)