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Kickfin Reviews & Product Details - Page 3

Kickfin Overview

What is Kickfin?

Ranked the #1 tip distribution software, Kickfin gives restaurant pros the power to tip out their whole team in 60 seconds. Thousands of restaurants use Kickfin to auto-calculate tip pools and send real-time payouts directly to their employees’ bank of choice, no cash (or math!) required. Save time, cut labor costs, and track everything — all in one place. Auto-calculate tips pools or shares: Automate calculations for even the most complex tip pooling policies when you integrate Kickfin with your POS. Distribute tips in real-time, no cash required: Kickfin connects to 100% of all 10,000 banks, so you can send instant, cashless tip payouts directly to your staff's existing accounts. Close out at warp speed​: Tip out your whole team in 60 seconds. Plus: eliminate spreadsheet math, reduce bank runs, and minimize admin time for your managers. Easy, breezy implementation​: Personalized onboarding, 24/7 support — and no contracts, setup fees or hardware.

Kickfin Details
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Product Description

The only instant tip distribution software. Send tip payments directly to your employees' bank accounts the second their shift ends, 24/7/365. By automating tip distributions, you'll eliminate bank runs, solve for cash shortages, and cut labor costs. Bonus: you'll recruit (and retain) top talent by giving employees instant access to their earnings. Implementation is fast and free: restaurants can get Kickfin up and running overnight - no contracts or setup fees - and save $1,000 a month.


Seller Details
Seller
Kickfin
Year Founded
2017
HQ Location
Austin, US
Twitter
@gokickfin
86 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®

Keely H.
KH
Overview Provided by:

Recent Kickfin Reviews

JH
Jan H.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Solution for Restaurants"
From Set up to daily utilization is very easy and user friendly. I used to have problems balancing out my daily reports since our tip payouts usua...
Thomas W.
TW
Thomas W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great system vary simple to use"
Can pay multiple people at once. Has various reports can be run that is easy to read and run.
Jo G.
JG
Jo G.Small-Business (50 or fewer emp.)
5.0 out of 5
"A very convenient and user friendly way to deposit tips directly into your bank account."
Allows the employer to deposit tips instantly into an employees bank account. Keeps a record of all deposited tips. The website is easy to use.
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Kickfin Media

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54 Kickfin Reviews

4.8 out of 5
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54 Kickfin Reviews
4.8 out of 5
54 Kickfin Reviews
4.8 out of 5

Overall Review Sentiment for KickfinQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Thomas W.
TW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

Can pay multiple people at once. Has various reports can be run that is easy to read and run. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

There is no way to get payment back from being sent. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

not having to keep cash in the restaurant and not having servers carry various amounts of cash. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

We appreciate your 5-star review, Thomas! While we've designed the platform to minimize the risk of erroneous payments, we definitely understand that mistakes can happen. There are some limitations related to banking regulations that govern the type of transactions we use — but with that being said, we're evaluating ways to address this concern! If you ever have any questions about payments or Kickfin in general, our Customer Success team is here when you need us at support@kickfin.com.

SM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

quick payment to ee's so they have access to their daily tips quickly Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

must have a debit card and some ee's don't use banks so they can't use this Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

so we have to have less cash on hand to tip out from credit card customers Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

Thanks for your 5-star review! It's so important for restaurant employees to have instant access to our tips — we're glad to hear your team is reaping the benefits of Kickfin. We're exploring additional payout methods for employees, and we'll keep you up to date as we make any changes!

ND
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

Loved not having to go to the bank. Saved me time. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

The fees. But they weren't enought to worry considering time and gas I saved. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

Saved time for business and personal life. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

Thanks for the feedback, Michael - we're glad you're getting so much value out of Kickfin!

Nicole B.
NB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

I like how simple and easy it is to send payments. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

There isn't anything I dislike about kickfin. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

Having no cash is excellent and very convenient for the staff. Review collected by and hosted on G2.com.

Danielle F.
DF
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

The convenince of not needing to go to the bank every other day is huge. We are able to keep a much smaller amount of cash on site and logging server tips is simplified for us. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I wish there was a space to write notes about money sent! We tip out employees for various reasons. Most of the time it is for server checkouts, but we also send money out for catering jobs and special events. I have to keep a seperate log sheet in excel to keep track of where and why money is being sent. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

It is worth trying for any restaurant. Money is sent directly to server's debit accounts and we are able to monitior money going out easily. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

There is less room for error for us when it comes to giving out money. There is less reason to go into our safe often and we can see the exact amount going in and out. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

Hey Danielle -- we appreciate the 5-star review! We want to make sure you're aware of our Notes feature. There are two places where you can enter in a note regarding the tip payment. The first is a general description that applies to the entire group of tip payments. It's located on the right hand side of the tip payment screen if you are looking at it on a desktop browser. Additionally, you can enter in a note for each individual employee's tip payment. To the right, near the Net Payment amount line, there is a link to "Add Note". This will open a notes box where you can enter the note for that employee. The employee can see this note, and the note populates to the Paid Payments report for tracking purposes. Reach out to support@kickfin.com if you're got any questions!

Chris M.
CM
Vice President Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

Kickfin has proven to be easy to implement and to use. Support and help are always an email or call away and very responsive to our needs. Adding new locations has also been proven to be very easy as well. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I don't think we have dislikes! Our managers and hourly staff have been 100% happy without Kickfin experience. We have also seen them constantly work to improve the product and add features. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

If you are looking for a way to automate tipping out hourly team members and to make it easy to administer for them and your managers, I would highly recommend Kickfin. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

We have improved the speed and frequency that our hourly team members have gotten their tips, and it has allowed us to lower cash on hand in every location! Review collected by and hosted on G2.com.

Gabby K.
GK
HR Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Kickfin?

Divvying out tips all at once rather than several times a night saves so much time and less cash handling = less accounting errors. Staff really seem to appreciate the convenience as well! Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I do wish it was possible for their to be 7 days a week replenishments so we didn't have to have quite so much in our reserves but not a big deal once you get it all figured out. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

Go for it! Make your life a little easier! Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

Less of a chance of becoming cash poor when there are high credit tip nights, saves us trips to the bank to replenish our cash drawers. Saves our managers time checking out staff as well. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

Thanks for your review, Gabby! We're glad Kickfin is saving you time and reducing the risk of accounting errors. We hear you on the replenishments -- as you mentioned, once it's set up, the pre-fund isn't an issue for most teams. However: while the banking system doesn't process transactions over the weekend right now, we've identified a solution that will cut down the 48-hour turnaround time on replenishments. It's in development right now (we're working with the banks to facilitate this) -- and it should be available in the coming months. Stay tuned!

Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

The ability to maintain and handle less cash while keeping our tipped staff happy and paid in a timely manner. The less cash handling our team does, the more secure and easier things are, for both the teams in the store as well as the corporate staff that audits and checks their work. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

We would like the ability to recover funds that were sent in error, but we do understand the limitations of the tech. Less lag in account replenishment would be nice as well. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

The benefits outweigh any of the detractors. Kickfin found us when we desperately needed better options to the old cash tip-out standards. If you rely on armored car services or you and managers are having to continuously do bank runs to replenish your tip money... especially on holidays, this will save you lots of time and money. I personally have saved over 4hrs a week that I would have spent going to the bank, and we save thousands of dollars a month by not needing armored cars any longer. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

We are solving two main pain points. Cash management is huge by reducing the cash the stores keep on hand and the cash our team walks out with at the end of their shift is a big improvement to security making them much less likely to be a target. Reducing cash management also reduces the chances of internal theft and the amount that might be taken. We have saved thousands of dollars each month by canceling the armored car services since they are no longer needed in our model. The other problem we solve is not actually a problem but an added benefit. Our tipped employees were very leery of the Kickfin and not getting cash in hand at the end of their shift. That attitude quickly changed and is now a benefit many team members mention to their friends and prospective new hires. This has helped maintain and bring in new staff during this difficult staffing period. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

You hit the nail on the head! Digitizing the tip payout process ensures your employees get paid instantly, while minimizing risk for your team and your business. As an FYI: we're currently working to reduce the replenishment timeframe even further. This is in development and we anticipate having it available in the coming months. Stay tuned!

Verified User in Restaurants
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

Not having a shortage of cash, being able to instantly pay staff and cutting down on the risk associated with staff leaving the property with large sums of money in hand. It's easy to use and learn and train new management staff on and you can easily track usage. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

The only thing that I dislike is having to authenticate the account every day when logging in with proper email. The new way to look back on payments was a little complicated at first before I had a chance to play with it. I do miss having every employee listed for the payments. That would make tracking accurate payments much easier. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

Do it! We had very little issue with KickFin since starting use. It's cut down on time and trips to the bank and kept staff safe. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

A lot of my staff consists of college students who don't have a bank and that allows them to have money deposited in their accounts. I do think staff is happier and I think we are saving money because we aren't having to deal with the issue of if someone reads the cash out report wrong and gives the wrong amount of money out to staff. Much easier to track any errors when it's all kept in a vault. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

Thanks for your 5-star review, Mollie! Kickfin was designed to solve for cash shortages, save time and keep your people safe — we're thrilled to hear that you're getting so much value out of the platform. We understand that updating to 2-Factor Authentication created an extra login steps. That's become a standard security measure for many financial apps in order to protect customers from phishing or other scams. (We've included a link that provides more information about 2FA.)

We also appreciate the feedback on the employee payments — we're always evaluating ways to make Kickfin even easier for our customers to use. You can get in touch with our Customer Success team at support@kickfin.com to share additional feedback, and we'll provide a few more details about upcoming enhancements!

See how Kickfin improved
Parker R.
PR
Director of Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kickfin?

Very quick for managers to use. Less cash handling and the mistakes that come with that. Happy staff that get their money ASAP with no need to go to the bank. Concise records of who was paid and when is a huge help if there are any discrepencies. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

No real downsides. Any change in an operating system will come with it's hiccups, but they were short lived and everyone is on board and moving forward! Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

Do it! Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

No more bank runs with massive amounts of cash on hand. Staff gets out much faster, making for quicker more effecient closes. Review collected by and hosted on G2.com.