Reliability of the solution and for the most part customer service. Review collected by and hosted on G2.com.

Reporting is a big issue and makes it difficult for marketing to track the effectiveness of campaigns and promo codes. KIBO is missing the big picture when it comes to the importance of analytics. Review collected by and hosted on G2.com.

I likethat Kibo provides step by step checklists when procsessing e-commerce orders Review collected by and hosted on G2.com.

I dislike the layout of the website, it could be easier to locate each customers order Review collected by and hosted on G2.com.

We're a mid-market online pure play; Kibo eCommerce is a much more cost-effective solution for us than, say, Demandware or even Magento would be. It's highly flexible/customizable; integrations are generally just a matter of working with APIs, so we spend relatively little time/money on development. Content management is easy. They've made big strides in functionality around returns this year; it now works very smoothly. Also, the people at Kibo are great - from product managers to engineers to support analysts to our customer success advisor. I really enjoy working with them, and when we have a question or an issue, I feel like our voice is heard. Review collected by and hosted on G2.com.

We had a fairly significant number of open cases (bugs, feature requests, etc.), but Kibo recognized that this was an issue. Some reorganization of their customer success/support operations and improved communication enabled us to make solid headway on that backlog. It would be nice if we could replicate between our sandbox and production environments, or at least be able to make a fresh copy of our production tenant to use as a new sandbox; I'm told the latter should be feasible though. Reporting is a work in progress, but that isn't a big concern for us, as GA meets our needs. B2B tools aren't very robust, but that's in the works. We've had a couple of very brief instances of downtime this year, but nothing significant. Finally, our site performance could be better, but some of that falls on us (i.e., we could more effectively optimize our images). Review collected by and hosted on G2.com.

Company C has a very small web team and Kibo has been a valuable partner from providing day to day support to longer term strategy assistance. Review collected by and hosted on G2.com.

In our current platform (598) - we don't have access to everything we need to update the site so it is more costly than we would like. Review collected by and hosted on G2.com.

We keep several skus and adhoc inventory at hand and the software lets us organize it all and keep track of inventory. Review collected by and hosted on G2.com.

Noticed some bugs but we could work around them, reported to the company as well Review collected by and hosted on G2.com.

Their support team is very friendly and helpful. Works with our data feeds. We've used Kibo for years and successfully processed many orders with them. Review collected by and hosted on G2.com.

- Their shopping cart checkout is not very customizable and hurts conversion rate (ie: not visually nice/converty, not very clear on shipping, can only make notes like "we don't ship to PO boxes" in fine print on a page before checkout so we still get many requests to PO boxes that we can't fulfill, etc.)

-The user interface is pretty archaic - they need to get with the times!

-The reporting they offer is limited

- They've been having internal issues that result in very long payment holds (where we sometimes can't ship an order till a day after it being purchased!) and unresponsiveness of tech support. This has only happened a few times, maybe they'll get it under control? Review collected by and hosted on G2.com.

I like how easy it is to use. I am not very tecnological and I find it easy. Review collected by and hosted on G2.com.

I wish some of the functions were easier to find. If I can't figure out how to do something it takes me forever to figure out how to look it up. Review collected by and hosted on G2.com.

I love it so much I could just not use anything else. I cannot live without it its great Review collected by and hosted on G2.com.

There is nothing i can think of that i dislike about it Review collected by and hosted on G2.com.

You can use it as you need, and easy to manage orders. Can find things based on location and pick and choose what orders we have or are able to fulfill. I also like the rating system that shows you how well you're doing. Review collected by and hosted on G2.com.

Doesn't have UPC's anymore in the product description, that's the easiest way to look items up in our inventory. Frustrating! Also sometimes we don't get reimbursed when a customer uses a promo code on the brand's website. Review collected by and hosted on G2.com.