--- title: Khoros Communities Reviews meta_title: 'Khoros Communities Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 93 reviews by the users' company size, role or industry to find out how Khoros Communities works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 93 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Khoros Communities Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 93 ## About Khoros Communities Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. ## Khoros Communities Pros & Cons **What users like:** - Users value the **ease of use** in Khoros Communities, making navigation simple for both new and experienced users. (9 reviews) - Users value the **helpful features** of Khoros Communities, enhancing communication and accessibility across multiple channels. (7 reviews) - Users appreciate the **ease of use and accessibility** of Khoros Communities, enhancing their customer engagement across channels. (5 reviews) - Users appreciate the **ease of navigation** in Khoros Communities, enhancing customer connections and communication across channels. (5 reviews) - Users value the **easy access** to information in Khoros Communities, enhancing user experience and operational efficiency. (4 reviews) - Intuitive (4 reviews) - Automation (2 reviews) - Chat Features (2 reviews) - Communication (2 reviews) - Communication Ease (2 reviews) **What users dislike:** - Users find the **editing issues** in Khoros Communities frustrating, as it complicates ticket management and note clarity. (3 reviews) - Users find Khoros Communities to be **a bit expensive** for smaller organizations, despite its valuable features. (3 reviews) - Users report encountering **UI bugs** occasionally, which disrupt their overall experience with Khoros Communities. (2 reviews) - Users are frustrated by the **inability to delete sent messages** , leading to disorganization and confusing ticket notes. (2 reviews) - Users face **editing difficulties** in Khoros Communities, struggling to manage multiple notes on tickets effectively. (2 reviews) - Layout Issues (2 reviews) - Limitations (2 reviews) - Missing Features (2 reviews) - Performance Issues (2 reviews) - Slow Loading (2 reviews) ## Khoros Communities Reviews ### 1. An intuitive platform for any industry **Rating:** 5.0/5.0 stars **Reviewed by:** Kate F. | Online Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2018 **What do you like best about Khoros Communities?** The ongoing innovation and scalability of the platform, as well as the way all the customers work together to help each other where they can - it's a truly unique way of working. **What do you dislike about Khoros Communities?** Sometimes it can be difficult to figure out how to do something, but the good thing is there is an immense customer support community as well as excellent case management support by Lithium for all their customers, big or small. **Recommendations to others considering Khoros Communities:** Contact Lithium, ask for a demo and discuss all your needs with them. Be upfront, they don't bite and they may have solutions for your community that you may not even have considered prior. Community is what they do. **What problems is Khoros Communities solving and how is that benefiting you?** Provides a safe platform for our members to connect and support each other. It complements existing information and support services outside of business hours, connecting people with each other in real time, regardless of when they seek support or information. ### 2. A solid platform you won’t regret purchasing **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen F. | Digital Service Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Khoros Communities?** The lithium platform is super scalable and in the 8 years I’ve been using it has had almost zero downtime, I honestly think this is it’s biggest selling point. Straight out the box the platform is ready to use however with customisation you can build a unique an on-brand experience. The platform has a number of interaction styles in addition to forums such as blogs, TKB and Ideas. Combining all of these within your site is a sure fire way to deliver a much richer experience. **What do you dislike about Khoros Communities?** In general, I’m very happy with the tool, hence my eight years usage however I do think the site search could be improved to offer more back end features allowing you to exclude, promote and to a degree influence the ranking of results. Some of this can be achieved with, however, that comes at a cost. **What problems is Khoros Communities solving and how is that benefiting you?** The platform has allowed us to consolidate much of the tech we had delivering our support sites whilst allowing us to maximise contact deflection from our community site. ### 3. Is Lithium right for you? **Rating:** 5.0/5.0 stars **Reviewed by:** Allison F. | Social Engagement & Customer Experince Strategy, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Khoros Communities?** Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs. **What do you dislike about Khoros Communities?** Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. **Recommendations to others considering Khoros Communities:** I have been very impressed with the enhancements and forward thinking features that Lithium is working on, it aligns to my strategy and where I see Social Care evolving to over the next few years. **What problems is Khoros Communities solving and how is that benefiting you?** The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. If you would like more detail, please read about our Social Support success on the Lithium Community at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 ### 4. Six years with Lithium **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Khoros Communities?** The features, the lack of downtime, amazing success support services. **What do you dislike about Khoros Communities?** It's expensive but we've also found it's the best via some extensive competitor comparisons. **What problems is Khoros Communities solving and how is that benefiting you?** We have increased the number of calls deflected to our digital estate. ### 5. Limited use but fairly decent experience with Lithium **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Khoros Communities?** I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media. **What do you dislike about Khoros Communities?** It was a bit pricy, though this is understandable as lithium is a premium service and has some very high profile clients. **Recommendations to others considering Khoros Communities:** It is way to expensive for smaller firms. **What problems is Khoros Communities solving and how is that benefiting you?** At the time our group sought to expand and evaluate our social media presence across a broad range of platforms. ### 6. Just what we need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about Khoros Communities?** It's customizable, making every community either branded or unbranded exactly how we want it. **What do you dislike about Khoros Communities?** The markerboard reporting tool is the bane of my existence. **What problems is Khoros Communities solving and how is that benefiting you?** Hosts all of our online market research communities. ### 7. Core tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Khoros Communities?** The core functionality of the tool as a means of sharing and storing knowledge is strong. **What do you dislike about Khoros Communities?** Lithium seems slow to innovate. The core tool is great but I would like to see them continue to improve the UI. I’d also like to see servers around the world to better support global business. **What problems is Khoros Communities solving and how is that benefiting you?** The key problem this is solving is internal communication and knowledge sharing. ### 8. Social Media made easy **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle K. | Student, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Khoros Communities?** Lithium's ability to find, create and completely immerse you in the any social media platform. Making it easy to connect with customers and effectively track customer data to give you the leading edge on how to approach your next big business move. **What do you dislike about Khoros Communities?** Visual representation of data could be easier to sort and file through. I find it a bit over whelming at times and would like a way to simple it to its most direct views. **Recommendations to others considering Khoros Communities:** I see it as a win win. Great product. Been using it for almost a year, and I've seen tactile improvements in customer communication. The program allows me track who, when and how often I'm getting hits. So I can tailor my marketing strategies for each of my platforms based on my customer. **What problems is Khoros Communities solving and how is that benefiting you?** I makes it easier to determine a customer that should be directly approach in ads. while finding others that need to be more indirect. ### 9. Lithium provides a platform for Social Media Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay J. | Senior System Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2016 **What do you like best about Khoros Communities?** What I really like about Lithium is that the real time dashboard is simply superb and is capable of providing information on social media communities in the form of graphs, sentiments, quotes, and mentions. It helps in identifying the top and popular influencers along with their particular sector. Feature for analysis for finding the frequent words has allowed me to follow or assess the most popular topics and trends which have emerged in the social media. It will show up all the significant information foremost because of its facility for term search which automatically provides the weighted feedback for the required phrases related to our business needs. **What do you dislike about Khoros Communities?** I feel that having customization for the product seems to be a little difficult as I can’t find much documentation for doing so. Also the product price will increase when you need extra features to be included in your pricing plan. **Recommendations to others considering Khoros Communities:** Since it is a product which can be customized as per your own needs, it is eventually a good option to post directly to any particular users or section. **What problems is Khoros Communities solving and how is that benefiting you?** I am using it to increase the social media community and look for particular section of users. It has helped me in managing the social media interactions and information across various services in our business. ### 10. Lithium helps in analyzing Social Media **Rating:** 4.0/5.0 stars **Reviewed by:** Asim A. | Senior Associate Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2016 **What do you like best about Khoros Communities?** User Interface is very robust and is capable of handling large amount of content which comes in real-time. The best thing about Lithium is that it has the capability to filter out Facebook posts or Twitter tweets that one needs to respond to on priority basis which saves a lot of time. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It gets integrated with Salesforce, and therefore lets you see if the cases actually originate from product fans. **What do you dislike about Khoros Communities?** it is not able to predict if someone is accessing it from a mobile device but it doesn’t specify whether it is a phone or a tablet. **Recommendations to others considering Khoros Communities:** It is a useful tool for workflow management which allows the users to collaborate with each other in real time. You can also explore Facebook and Twitter community users by integrating them with Lithium. **What problems is Khoros Communities solving and how is that benefiting you?** It is being used to reach out to the potential customers and serve the existing customers in a better way to increase the social media community users. At a particular time, a single agent gets assigned to a conversation with a customer. As soon as the conversation gets assigned, it gets removed from the waiting queue from list of all the agents. It stays with the agent till the conversation gets completely finished. ### 11. The power of web framework **Rating:** 4.5/5.0 stars **Reviewed by:** Shahrukh N. | System Analyst Intern, Libraries, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about Khoros Communities?** I think the most prominent aspect of Lithium is the ability to have instant response, at any given day or night time. As the server tends to run 24/7. I deeply enjoy the direct connection through social channels which gives me the ability to see a general overview of my whole network. **What do you dislike about Khoros Communities?** I dislike the boost loyalty aspect of it. To me, I honestly like to build a self made network rather than giving a third party access to my following. I like to perceive a better usage by putting in my strategies rather than having someone else do it for me. **Recommendations to others considering Khoros Communities:** I definitely recommend it especially in terms of operations management. It's a great software that can be used for various other parts. **What problems is Khoros Communities solving and how is that benefiting you?** I was facing problems on how to control the managing aspect of online communities. Also in terms of media management. this application was so beauteous, because the features allowed me to get a better idea in terms of switching over for my personal usage. ### 12. The best online community platform **Rating:** 4.5/5.0 stars **Reviewed by:** Catherine K. | VP, Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Khoros Communities?** Features and functionality. A real understanding of the features of an online community needs. I appreciate that Lithium understands how to tie community to the value of it to your business. **What do you dislike about Khoros Communities?** The price is the highest in the industry. **Recommendations to others considering Khoros Communities:** Consider whether or not you want to integrate your community with social media or with other internal systems such as Salesforce or Google Analytics. **What problems is Khoros Communities solving and how is that benefiting you?** We use the community to build relationships with our customers, for social care, product R&D and support deflection. ### 13. Survey Results in an organized fashion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Khoros Communities?** Dr. Wu of Lithium came and gave an inspired presentation to our company in 2013. He is an incredibly smart individual. The software itself has helped us with providing ratings and reviews on products and optimizing our forum. **What do you dislike about Khoros Communities?** Nothing comes to mind. I like the individuals we've met with from Lithium and have been overall very happy with the service. I am not sure if there are more services that Lithium offers that we do not utilize. **What problems is Khoros Communities solving and how is that benefiting you?** The forum has unearthed a lot of problems that we can easily fix and would only stumble upon because individuals are bringing them up. This has been a big help. ### 14. A complete community experience **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Principal Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2016 **What do you like best about Khoros Communities?** Great integration between forums and knowledge base. You can easily turn a great forum post into a KB article that helps the community forever. There are also a lot of great features like accepting an answer as a solution, giving out kudos, and things like badges. Lithium lets you leverage your community to easily crowd source supplemental support and guides for your other users. **What do you dislike about Khoros Communities?** There are less expensive solutions for sure. **Recommendations to others considering Khoros Communities:** Definitely give it a look. **What problems is Khoros Communities solving and how is that benefiting you?** If you don't host your own forums/KB/wiki, your community will either do it for you in a place you can't control and some users will never find/trust, or your community will be too small to even matter. Lithium is a great package that gives you all the tools you need to build a community. Rather than having long forum threads where a question is asked at the start and then maybe answered 20 of 30 pages in and never found again, you can mark that post as a solution and anyone else that finds the thread can jump right there. If someone posts a good guide, or even something close, it can be turned into a Knowledge Base article for everyone. If someone is just helpful, you can give them a bit of kudos to know they are appreciated. You can also set who is able to do a lot of that stuff, whether just the general community or specific community managers or what. ### 15. A very good communication site **Rating:** 2.5/5.0 stars **Reviewed by:** Clément B. | Interior Automotive Design Intern / Master Thesis, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about Khoros Communities?** We have been regularly working with the Lithium agency for several years on all of our websites. We are particularly satisfied with their responsiveness and availability. The entire team supports us through all stages of our projects with great professionalism. We recommend the Lithium agency for the quality of their work and their ability to adapt to their clients' expectations. They also designed our website, which truly reflects our business. Throughout the project, the team was very attentive to our expectations and demonstrated real dynamism and great responsiveness. **What do you dislike about Khoros Communities?** As for the manufacturers, they do not have tools to process these reviews. They already have sources of information on the use of their products through product tests but also through feedback from users who send them directly (via their website, by mail, or through contests) their comments on the products. Only a few product managers say they sometimes consult consumer reviews posted on these websites. Yet, this form of communication is pure and selfless, addressing both other consumers, brands, and distributors, according to an orchestral and systemic model. **Recommendations to others considering Khoros Communities:** I recommend it to you, a complete solution for all your desires to communicate with new buyers in a very playful, professional way and with more than sufficient speed. See you soon. **What problems is Khoros Communities solving and how is that benefiting you?** All my communication problems. ### 16. A five year user.... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Khoros Communities?** We've had our ups and downs with Lithium. I can 100% say that they are GREAT people and are willing to do just about anything to make the system work for your needs. Our account management team is awesome. They check in regularly, work around our schedules (which sometimes means getting up at 3am) and are often seen going above and beyond to solve issues. We've had more than one situation where they have had to complete the same presentation for us and then again for our management team and they never complain. Their yearly conference is known to be fun and helpful for anyone who attends. The Lithium team is often encouraging attendance by helping with discounts or extra little meetings to make it worth the trip. **What do you dislike about Khoros Communities?** Depending on your needs it can be a little limiting. As a company we use some of the software in a different way...and we know that. With how we're using it we're unable to run the reporting we need and so we've had to use workarounds. Just like any software there are bugs occasionally. I wouldn't say they are frequent and urgent (if they are they get fixed.....FAST!) but they happen. **Recommendations to others considering Khoros Communities:** Let them meet with you. Their people are so helpful and educated in what their options are -- reading about it online is no where close. **What problems is Khoros Communities solving and how is that benefiting you?** We use this for an online Community. We've struggled with having customers connect with other customers and this gives us the platform to do this. The knowledge and experience the Lithium team provides is world class. I would have no idea how to be successful without them. ### 17. Very good community building **Rating:** 4.0/5.0 stars **Reviewed by:** Sara Luisa H. | Growth Executive (Growth Hacker), Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2016 **What do you like best about Khoros Communities?** I love that it seamlessly incorporates social and community building on websites. It really connects the consumer with other like minded consumers and tries to build awareness, discussion and information around the product. **What do you dislike about Khoros Communities?** I dislike the name. Lithium, but other than that I do not dislike a thing. The only thing I would change is the easiness of use. Figuring out the product is not fun. **Recommendations to others considering Khoros Communities:** If you want to turn a user base into evangelist consumers with true and unmoderated conversation, this is for you! **What problems is Khoros Communities solving and how is that benefiting you?** Turning brands into topics is the most important part of using Lithium. I absolutely thing that is the most important part of the product. Other than that is the easiness of communications and replying to the consumer. ### 18. An Excellent Customer support solution **Rating:** 3.5/5.0 stars **Reviewed by:** Karan G. | Senior Systems Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2016 **What do you like best about Khoros Communities?** Lithium provides many features, which is easy to use, easily understandable, and excellence of implementation. It is a good product, which allows the customer to customize according to their need. In addition to this, Lithium Team is hard working who are pro-actively available for their customers to provide a required clarification or help. **What do you dislike about Khoros Communities?** We have to pay for some good quality but it is expensive according to the features available in this tool. However, I didn’t find any flaw in this. **Recommendations to others considering Khoros Communities:** I would recommend it for big as well as small companies that are looking to enhance their customer service efforts in social media. **What problems is Khoros Communities solving and how is that benefiting you?** I have used it for both internal and external communities, it has a good performance. As, it helps to keep collaborative piece of information in one place. In addition to this, it gives the chance to learn from other people regarding the challenges or problems faced in making a successful career. ### 19. Good community platform **Rating:** 4.0/5.0 stars **Reviewed by:** Vladimir I. | Content Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2016 **What do you like best about Khoros Communities?** Easy to use and reliable. Great for communication with costumers and building strong community around brand. Integration with social networks with great organization of them. Monitoring and filtering conversations, good insights and control over whats going on and prioritizing answers according to their nature. **What do you dislike about Khoros Communities?** From beginning of whole idea we started with Lithium and we are still on. Maybe its bit pricey. **Recommendations to others considering Khoros Communities:** If you wanna improve relation between costumers and brand/company this is right tool for that. **What problems is Khoros Communities solving and how is that benefiting you?** Costumer support and communication in our case are mostly on forums. Its user friendly tool. ### 20. Great for community engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Khoros Communities?** Easy to use and set up. Community engagement made easy. Seamless interaction with guest and social media. Good support and customer service. **What do you dislike about Khoros Communities?** Live chat support is not supported on the lithium website. We feel this would really help speed support in a busy environment like ours. **What problems is Khoros Communities solving and how is that benefiting you?** Lithium has really let us see the good and bad points of our social media campaigns. It's exciting to see your plans validated. ### 21. Straight forward, very customer friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about Khoros Communities?** I love the simplicity of this product. It's not like quickbooks where it takes some previous accounting knowledge to understand the simple processes of how the application works. It helps provide communication internally within a company and externally which is vital. Incorporating google was also a great plus. **What do you dislike about Khoros Communities?** Some of the products can be a tad bit expensive.. it's justifiable once the product has been tried and you realize what you're really paying for is worth every penny. **Recommendations to others considering Khoros Communities:** Make it a one stop shop for pricing.. charging extra for extra features seems a little sneaky. Or possibly offer different versions of this product aimed towards certain companies with different communication requirements. **What problems is Khoros Communities solving and how is that benefiting you?** The problems we solved were mainly communication with potential customers and previous customers. ### 22. My experience with Lithium has been good. It has a few limitations, but still does the job well. **Rating:** 3.5/5.0 stars **Reviewed by:** Asim T. | E-Service Community Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Khoros Communities?** It has features that are catered towards growing a community from scratch or upgrading an existing one. The team are good, helpful and understanding of individual business needs. All different types of communities are catered for too, from service to special interests. **What do you dislike about Khoros Communities?** It has a few limitations and can't be tweaked exactly how you want it, depending on your needs. **Recommendations to others considering Khoros Communities:** It has a few limitations, but on the whole Lithium is the best platform to build and manage a community on. Do your research, but you'll more than likely find it to be the best solution. **What problems is Khoros Communities solving and how is that benefiting you?** Responding to customers within a timely manner with LSW and growing an e-service based community. Benefits so far include introducing LSW to agents, making it easier for them to manage workload and respond quicker. ### 23. Tailored Lithium platform for very specific community **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Khoros Communities?** The moderation feature, that it is possible to pre-moderate everything before it goes live. The ability to tailor the platform exactly the way the customer (we) need it, to deactivate a ton of features - even though they are useful, but not necessary or wanted for our community. Fast and nice support. **What do you dislike about Khoros Communities?** Server outages that require us to have the community restarted, but this is the only thing I can think of. **What problems is Khoros Communities solving and how is that benefiting you?** We are running a message board for a very specific user group which requires pre-moderation. It is absolutely necessary to highly customize the platform so only specific functions are available to the user and Lithium made this possible. ### 24. #1 SOCIAL PLATFORM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2016 **What do you like best about Khoros Communities?** Easy to use and understand! All-in-one platform! **What do you dislike about Khoros Communities?** I haven't found anything I do not like about it. **What problems is Khoros Communities solving and how is that benefiting you?** All-in-one aspect is what simplifies my problems. I can have all of my social channels right in front of me. ### 25. From a former Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Online Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about Khoros Communities?** When I was the forum admin, but actually inbound marketing manager, the best feature of Lithium was the crawlability in Google. We actually would out rank in Google some smaller businesses' websites, which shows the value of the platform (and the hilarious emails they would send in complaint). But for general SEO, the forums represented almost 50% of natural search traffic, especially non-brand terms. I would also rave about our lithium admin. She was amazing to work with, a source of knowledge that we would leverage constantly, and the eagle eye to whenever something worth noticing would happen. I honestly miss working with her. **What do you dislike about Khoros Communities?** The only think I and my company disliked about the platform was nothing about the platform but more about legal obligations hampering us from improving advertising. We knew there was integration, we just couldn't use it. **Recommendations to others considering Khoros Communities:** If you need someone to run a community of thousands of users, through periods of positive communication and even in times of trolls, I would only go with Lithium. The only issue I have ever experienced really with the company itself is trying to overcharge us for special integration that we ended up doing ourselves. **What problems is Khoros Communities solving and how is that benefiting you?** The problems we solved were specifically for reaching out to both existing and potential customers. In a field with a lot of competition, the forums were necessary for generating objective feedback unaligned with the corporate message. In fact there were a lot of times that users would point out our company's flaws, but this showed that we didn't rule the forums with an iron fist. ### 26. Good product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2015 **What do you like best about Khoros Communities?** Lithium was used in our salesforce instance to enhance our service cloud. The feature I liked as an administrator is that the ease of integration with our salesforce system was great. **What do you dislike about Khoros Communities?** As per my knowledge, our end users were satisfied with the tool. The request to have more enhancements was reduced once the tool was installed. **What problems is Khoros Communities solving and how is that benefiting you?** I was at a mobile wifi related company with strong salesforce users on the sales cloud and the service cloud. However, our salesforce instance had its own limitations and was not serving all our service cloud related requirements. ### 27. Social network managment **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2016 **What do you like best about Khoros Communities?** Everything is laid out simple so you don't gotta dig around **What do you dislike about Khoros Communities?** Sometimes it gets crumblesome to find the right results **What problems is Khoros Communities solving and how is that benefiting you?** Usually what type of people are interested in a service. We've realized we have a wide range of people that enjoy it. ### 28. Good product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2015 **What do you like best about Khoros Communities?** Lithium was used in our salesforce instance to enhance our service cloud. The feature I liked as an administrator is that the ease of integration with our salesforce system was great. **What do you dislike about Khoros Communities?** As per my knowledge, our end users were satisfied with the tool. The request to have more enhancements was reduced once the tool was installed. **What problems is Khoros Communities solving and how is that benefiting you?** I was at a mobile wifi related company with strong salesforce users on the sales cloud and the service cloud. However, our salesforce instance had its own limitations and was not serving all our service cloud related requirements. We tried many tools before we finalized Lithium. So as we liked the demo and finalized to installed it - I could see the number of service related issues was reduced. As a feedback from the users - ease of usage and adaptability was successful than anticipated. ### 29. Lithium pretty good wish for better analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2015 **What do you like best about Khoros Communities?** The platform is very flexible in layout and has lots of features: Forums, blogs, Knowledge base It can interface with Facebook to its forums for customer problem resolution and there are more features **What do you dislike about Khoros Communities?** The blogging platform is sufficient but not up to Wordpress level. The blogging analytics are below average. There are many questions we ask that can't be answered. That said we do have a very complex organization and use blogging in an usual way. **Recommendations to others considering Khoros Communities:** Lithium is a SaaS only solution and charges by views, make sure that works for you - note it means the more successful you are the more you will pay. Their uptime is very good. **What problems is Khoros Communities solving and how is that benefiting you?** We are trying to increase awareness (blogs) and increase referrals and references via customer loyalty (forums). ### 30. Revised community site for Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2015 **What do you like best about Khoros Communities?** Much cleaner than our old support site. **What do you dislike about Khoros Communities?** The home page is a little cluttered on first glance. **What problems is Khoros Communities solving and how is that benefiting you?** Attempting to create a better support site for our customers with much cleaner content. ### 31. The most open API community platform on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Eric E. | Manager - EMC Digital, Charlotte, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Khoros Communities?** The ability to create beautiful designs around the Lithium platform without being restricted with too many UI mandates. **What do you dislike about Khoros Communities?** Lithium thinks too much like a traditional software company and needs to be more engaged with their clients for future features. **Recommendations to others considering Khoros Communities:** Lithium is great if your company is looking for a customizable community platform. **What problems is Khoros Communities solving and how is that benefiting you?** Call shed rates dropping at ATT. Engagement skyrocketing at Barclaycard. ### 32. Great for getting customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2014 **What do you like best about Khoros Communities?** The reports make a lot of sense, and are easy to understand. They also provide great insights into what our customers are saying. **What do you dislike about Khoros Communities?** I know that you have to pay for quality...but it is pretty expensive. **Recommendations to others considering Khoros Communities:** make sure that you are going to dedicate proper staff to using this, and that it has a lot of executive support. It is a large investment, so make sure that leadership isn't going to be dismissive of the fantastic insights that Lithium delivers. **What problems is Khoros Communities solving and how is that benefiting you?** Getting our arms around what our customers are saying across many social media platforms. We have been sensitive to negative reviews, and have become rather adapt at promptly (and properly) responding. ### 33. lithium product review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2014 **What do you like best about Khoros Communities?** The product is used by many and trusted. Functionality is reliable and usability is good. User interface is easy to navigate and intuitive. Fresh, clean functionality. Security controls are easy and comprehensive to use. Versatile as a tool in the enterprise. **What do you dislike about Khoros Communities?** Integrations with other platforms can be more open. API support can be improved and or expanded upon. Make it simpler for developers to learn the API. Certain features are unclear as to how they can be expanded on or built further. **Recommendations to others considering Khoros Communities:** Consider giving a try and monitoring how usage helps use cases. **What problems is Khoros Communities solving and how is that benefiting you?** Social networking in a secure, controlled, corporate environment. Must have simplicity of what we expect from communicating on platforms such as facebook or google plus, but also have the enterprise security and capabilities. Tracking internal communication issues and problems with an easy to use way to track methods. ### 34. Lithium best in class SaaS for social support communities **Rating:** 4.5/5.0 stars **Reviewed by:** Ulf K. | Head of Social Business Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2014 **What do you like best about Khoros Communities?** Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users. **What do you dislike about Khoros Communities?** The user profile pages could have been modernized **What problems is Khoros Communities solving and how is that benefiting you?** Our client offers a one stop support community based on Lithium ### 35. Robust Platform with Updated UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Khoros Communities?** The intuitive UI, both for administrators creating forums and communities, and for the users who are going to be using it to generate content and questions **What do you dislike about Khoros Communities?** Functionality is still catching up compared to other vendors, but they are working on it. **What problems is Khoros Communities solving and how is that benefiting you?** We switched to this product at a former company, and realized that this made it much easier to interact with the organizations we were serving as well as include content and information for sharing ### 36. Online Community Management Meets Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Tem S. | Team Head, Data and Planning, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2013 **What do you like best about Khoros Communities?** Community Building: Based on my experience, the platform works very well when it comes to building a community. I direct Twitter followers to our community page and let them keep the ball rolling while I listen and get good insights. Response/Engagement Console: It is straight-forward. You can see the number of tweets coming in (brand mentions or direct tweets) real-time and respond to each with ease. Recommended for big companies that are looking at enhancing their customer service efforts in social media. Analytics: It is ideal for companies that wish to conduct social analytics on services beyond table stakes like Facebook and Twitter--Lithium Communities, blogs, and consumer reviews. User-friendly: It's easy to use. The design is robust and straight-forward. You'll definitely know what a button is for at first click. **What do you dislike about Khoros Communities?** Lithium lacks centralized account management features. **Recommendations to others considering Khoros Communities:** Lithium could have been the best deal if it can be synchronized with CRM systems. ### 37. User Experience Customisation and Technical Delivery of Lithium solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** André B. | Senior Enterprise Delivery Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2013 **What do you like best about Khoros Communities?** Lithium Products - Plenty of features; extremely flexible to customisations on the look and feel. Lithium Professional Services - Hard working team; Knowledgeable; Very present and pro-active. Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable. Lithium Engineers & Development Team - Flexible and Passionate group. Will walk the extra mile to support you. **What do you dislike about Khoros Communities?** Lithium Products - Average Q&A on their new products & features before shipping. Plenty of bugs will be detected by you. Test well and often before you go live. Lithium Technical Documentation - Blueprints and specs not readily available. Can make your customisations harder to achieve. Lithium Online Trainings - Classified as to basic and not interesting by experienced users. Lithium Mobile - Not a true responsive design on the look & feel. **Recommendations to others considering Khoros Communities:** Would certainly recommend Lithium products and the European professional services team. ### 38. Solid community platform that is totally customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy S. | VP, Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2013 **What do you like best about Khoros Communities?** As an implementation partner for the Lithium platform I think what most people we have worked with so far like it the ability to customize the system. We have UX architects, designers, developers and quality testers that have all worked on these projects to implement community for large brands in various industries. It works, its relatively simple to set up and style and customers generally like the user interface and ability to manage it one their own. **What do you dislike about Khoros Communities?** No major dislikes, there are so many different platforms and each has pros and cons but Lithium is a solid community solution. There are more affordable products that have similar functionality. **Recommendations to others considering Khoros Communities:** In the pursuit to stay platform agnostic I would just point out that there are competing community platforms of varying sizes and cost models so I think its important to have a partner or consultancy that understands your organizational core values, needs, challenges and goals to be successful. Community is that thing that does have ROI and provides depth and connectivity between customers and responsible businesses. I think the most pure form of a successful community isn't to reduce cost, increase ROI or sales. ### 39. Community Management is a specialty. Lithium gets that. **Rating:** 4.5/5.0 stars **Reviewed by:** Pam R. | Social Media Coaching & Marketing Consultant, Information Technology and Services **Reviewed Date:** September 12, 2013 **What do you like best about Khoros Communities?** Lithium is designed to bring your online community onto a collaborative platform that is closed, managed, & focused. It allows for deeper & richer relationships resulting in greater connection to your Brand. With the closed platform, a more cohesive engaged community evolves. Members are motivated by their personal value they bring to the community & more likely to evangelize your Brand. Managing shared content, community reactions/opinions & negative posts is also more effective. **What do you dislike about Khoros Communities?** The platform is great for managing, engaging, developing trusted relationships, & cultivating Brand Ambassadors. However, it is still a platform & good Community Managers, Content, & Moderation is critical. **Recommendations to others considering Khoros Communities:** Before you start, gain a good understanding of your existing community, its dynamics, & potential. Set it up right to fit your customer's interests & needs, your business style/voice, size, Industry & objectives. ### 40. Reliable and feature-rich Community platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jason H. | Online Community Manager, Online Media, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2013 **What do you like best about Khoros Communities?** Easy to set-up and use Very reliable platform Plenty of functionality Lively community of other Lithium users to share ideas with and learn from Constant improvements to the platform are being made. **What do you dislike about Khoros Communities?** Can be expensive depending on feature set required Support interactions can be slow Reporting options are not always comprehensive Individual Community customisations can be expensive and problematic. **Recommendations to others considering Khoros Communities:** If you are consideration launching a new branded community, you should definitely consider the Lithium platform. ### 41. Great Product, Does the Trick **Rating:** 3.5/5.0 stars **Reviewed by:** Lyn M. | Marketing Coordinator, Online Media, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2013 **What do you like best about Khoros Communities?** If you're looking for something affordable and easy-to-use, pick Lithium. The mechanisms in place help you to manage community engagement in a visually appealing manner, and would be awesome for small businesses looking to keep data in one place. **What do you dislike about Khoros Communities?** I'd like to see more robust features in the pipeline as it involves data collection and analysis. **Recommendations to others considering Khoros Communities:** Go for it! Definitely recommended for small businesses. ### 42. Just OK **Rating:** 3.0/5.0 stars **Reviewed by:** Sarah B. | Marketing Consultant, Marketing and Advertising **Reviewed Date:** September 11, 2013 **What do you like best about Khoros Communities?** Competitively priced, great layout and user-friendly, Above average infographic generation **What do you dislike about Khoros Communities?** Sentiment accuracy could be better and end up having to manually review how they generate their sentiment analytics, reporting options are limited. **Recommendations to others considering Khoros Communities:** Use Lithium if you are ok with not delving very deeply into your analytic research and reporting but rather just want basic reports and nice graphics. ### 43. Great Product, Great professional Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2013 **What do you like best about Khoros Communities?** Platform flexibility Platform reporting capability Ease of implementation Quality of implementation Service professional and accurate Ability to influence Lithium's roadmap **What do you dislike about Khoros Communities?** Quality of resources inconsistent between US and EU **Recommendations to others considering Khoros Communities:** Mind your business KPIS, keep customisation at minimum but get Lithium to change core product instead. - [View Khoros Communities pricing details and edition comparison](https://www.g2.com/products/khoroscommunities/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+09%3A04%3A32+-0500&secure%5Bsession_id%5D=ec41d062-995f-4d33-a172-355884c3e24e&secure%5Btoken%5D=4a4ea7b14c6022fd149c2488486802398532999bb3fef522b9e60643fa457d15&format=llm_user) ## Khoros Communities Integrations - [Bevy](https://www.g2.com/products/bevy/reviews) - [Brightcove](https://www.g2.com/products/brightcove-brightcove/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Khoros Communities Features **Community Building** - Member Profiles - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Khoros Communities Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) - 4.5/5.0 (489 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (733 reviews)