Khoros Communities Reviews & Product Details

Khoros (aka Lithium) used to be an awesome company. For over 20 years, it was a great product and an industry leader. I really liked the staff, the support services, and the product overall. THIS WAS BEFORE the ACQUISTION. Since the Acquisition they fired all the staff, converted all support and CSM's to AI managed. Review collected by and hosted on G2.com.

They were recently acquired by a company that buys software businesses and then destroys the product and customer relationships. I would caution any company to look elsewhere for its community needs. Do NOT USE THIS VENDOR. Review collected by and hosted on G2.com.

Easy, templated pages that are branded with our colors, logos and domain out of the gate and that make our brand look professional, organized and competent. Review collected by and hosted on G2.com.

Newer Aurora platform still has its limitations and experiencing occasional growing pains with some integrations. However, our CSM and account team have been very responsive in connecting us with the internal stakeholders who can improve those experiences and they are taking our feedback seriously. Review collected by and hosted on G2.com.

I like how Khoros, and would definitely recommend it to a colleague or friend who is in the same industry as I am, which is Customer Experience. I like how it's easier to connect with customers and understand how the system works, not just for the leadership, but for our employees in general. Even though there is a huge learning curve, it's really great to navigate when you're used to it or done with familiarizing it. Review collected by and hosted on G2.com.

Although the updates are helpful, sudden changes can make some processes glitchy or slow, which can affect the handling time for each customer. Review collected by and hosted on G2.com.

I have used social media management service of khoros being from Marketing background it provides me the feature of scheduling content and monitoring the social media platform which is one of the best features of khoros and apart from that it is very easy to use and it is user friendly. Review collected by and hosted on G2.com.

As my organization was not so big, and the team has fewer members, so according to me it is a little bit expensive for a small organization but worth to use the platform. Review collected by and hosted on G2.com.

1. Various stakeholders within the company can be involved through Khoros, its really very helpful platform.

2. Allows you to customise the features to suit your needs with easy-to-use operations.

3. With so many comments that we receive, it's simpler for the team to keep an eye on and engage with the community. Review collected by and hosted on G2.com.

1. We occasionally run across UI bugs.

2. In comparison to other competitors, I sometimes find it a bit expensive. Review collected by and hosted on G2.com.

There are many services provided by Khoros but the thing I like the most is that it's allowed us work in a team. From chats to planning to ads campaign, we can manage everything in a team from this single tool. Before it i have to use different applications for different propose and it's quite hard to manage. Review collected by and hosted on G2.com.

Although I hadn't face any major difficulty but I don't like that we can't delete our messages once it send. Review collected by and hosted on G2.com.

Khoros Service and its ai powered solution is exceptional.Management of the Social media marketing at such a huge level was a plus. Also, Its Ease of implementation. Review collected by and hosted on G2.com.

Khoros Customer Support could be improved. Review collected by and hosted on G2.com.

I really like it being an all-around tool, as you can reach customers across several channels. Easy to use even a new user can easily navigate it, and their calendar feature is very enjoyable! Review collected by and hosted on G2.com.

Sometimes it is laggy, especially with pictures, but everything works perfectly fine! Review collected by and hosted on G2.com.

It has integrated AI, which is the need of the hour to streamline processes for various fields. Review collected by and hosted on G2.com.

I need to explore the platform more to decide that. Review collected by and hosted on G2.com.

A little confusing for beginners, but you will get used to it. It also has a lot of helpful features that you can use. Review collected by and hosted on G2.com.

Khoros is a little expensive but if you have the budget, then I suggest to use Khoros. Review collected by and hosted on G2.com.