Lithium is ok in kind of moderation and the interface isn’t bad Review collected by and hosted on G2.com.

The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate Review collected by and hosted on G2.com.

There are so many options for data reporting making things incredibly easy to see trends and track agent performance. Review collected by and hosted on G2.com.

Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets. Review collected by and hosted on G2.com.

I like how easy it was to

Use but it could definitely run smoother. Review collected by and hosted on G2.com.

It runs a little slow but it definitely gets the job done. Review collected by and hosted on G2.com.

Being able to sort categories and refine searches. Review collected by and hosted on G2.com.

Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page. Review collected by and hosted on G2.com.

Helpful emails with tips/updates in social media management Review collected by and hosted on G2.com.

Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite. Review collected by and hosted on G2.com.

The ability to catalogue what conversations one has had with a particular user in the past. The ability to collaborate with a team in one view is also very helpful. Review collected by and hosted on G2.com.

The user interface isn't the best design, though it is more sophisticated than many other planning tools. Review collected by and hosted on G2.com.

The software is interesting, it allows direct connection through social channels and action from the users feedback and ideas, The response and engagement on social networks can be vital for the business needs. Ideas crouwdsoursing and ideas can be achieve and shared together. Review collected by and hosted on G2.com.

I didnot come across any negative feedback and experiences while using this software. Review collected by and hosted on G2.com.

My customers are on social media sharing their experiences and I need to have the power to create a trusted connection with them. Lithium allows me to do that. Review collected by and hosted on G2.com.

It's difficult to use, too much tech speak. Review collected by and hosted on G2.com.

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference.

Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated. Review collected by and hosted on G2.com.

The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently.

As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts. Review collected by and hosted on G2.com.

I like how the tweets are more organized, which allows me to answer them based on time. I also like how I can mark any tweet with a particular status so I can manage them according to their content. Review collected by and hosted on G2.com.

It doesn't really allow me to do searches and explore other potential hash tags. Review collected by and hosted on G2.com.